PassGuide HP2-H08

HP HP2-H08

Servicing HP Desktops, Workstations, and Notebooks

Q&A V3.20

www.PassGuide.com

(C) Copyright 2006-2009 CertBible Tech LTD,All Rights Reserved.

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
Important Note
Please Read Carefully

Study Tips

This product will provide you questions and answers carefully compiled and written by our
experts. Try to understand the concepts behind the questions instead of cramming the
questions.

Go through the entire document at least twice so that you make sure that you are not missing
anything.

Latest Version

We are constantly reviewing our products. New material is added and old material is revised.
Free updates are available for 120 days after the purchase. You should check your member
zone at PassGuide an update 3-4 days before the scheduled exam date.

Feedback

If you spot a possible improvement then please let us know. We always interested in improving
product quality.
Feedback should be send to feedback@passguide.com. You should include the following:
Exam number, version, page number, question number, and your login ID.
Our experts will answer your mail promptly.

Be Prepared. Be Confident. Get Certified.

-------------------------------------------------------------------------------------------------------------------------
Sales and Support Manager
Sales Team: sales@passguide.com Support Team: support@passguide.com
---------------------------------------------------------------------------------------------------------------------

Copyright

Each pdf file contains a unique serial number associated with your particular name and contact
information for security purposes. So if we find out that a particular pdf file is being distributed
by you, CertBible reserves the right to take legal action against you according to the
International Copyright Laws.

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
Question:1
What is an advantage of DDR3 RAM?

A. ECC memory correction is a standard feature.

B. It is asynchronous dynamic RAM, which improves performance.
C. Itis more powerefficientthan DDR2 memory.
D. It is compatible with DDR2 memory. which enables easy upgrades.

Answer: C

Question:2
What is the difference between SATA and eSATA?

A. SATA has more drive options.

B. eSATA uses an extemal port.
C. SATA has lower power consumption.
D. eSATA uses a faster bus speed

Answer: B

Question:3
What is a function of High-bandwidth Digital Content Protection (HDCP)?

A. It enables you to view and store secure high-definition video and audio.
B. It provides the software to play secure high-definition content on non-HDCP compliant
monitors.
C. It provides full surround sound audio and high-definition video capabilities to DVI
connections.
D. It enables you to play secure high-definition content on a DVI monitor that is HDCP
compliant.

Answer: D

Question:4
What is the primary function of MXM graphics modules in portables?

A. provides the ability to use scalable link interface (SU) graphic processors
B. allows the graphics processorto be easily upgraded
C. provides high-definition hardware support
D. allows an embedded video chipset installation

Answer: D

Question:5

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
What must you do to optimize the performance of a 64-bit processor?

A. Install 64-bit compatible RAM.

B. Enable bit control in the BIOS.
C. Use a 64-bit operating system.
D. Install faster system memory

Answer: C

Question:6
Identify two BIOS security features introduced with the HP BIOS based on Unified Extensible
Firmware Interface (UEFI). (Selecttwo.)

A. system recovery
B. BIOS user accounts
C. boot device options
D. SpareKey
E. DriveLock

Answer: B, D

Question:7
What does a multi-core processor configuration enable you to do?

A. install different types of memory in the same system

B. install processors of different speeds in one system
C. run multiple processes simultaneously
D. hot swap the CPUs

Answer: C

Question:8
A customer is interested in purchasing an HP mobile computer with a quad-core processor.
Which product should you recommend?

A. notebook
B. mobile workstation
C. netbook
D. mobile thin client

Answer: A

Question:9
What does HP QuickLook enable vou to do?

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

A. access your Outlook data even if your device is in hibernate mode or powered off
B. access HPtechnical data orsupport information on the Internet
C. viewthe contents of a system folder with out openingthatfolder
D. viewthe complete system information relatingto your notebook

Answer: A

Question:10
Which HP product supports a RAID 5 configuration?

A. notebook
B. desktop workstation
C. slimline desktop
D. mobile workstation

Answer: B

Question:11
Which HP product for post-warranty support is available to HP customers?

A. Help Pack Services

B. Care Pack Services
C. Assistant Services
D. Service Pack Option

Answer: B

Question:12
Which benefit does HP DriveGuard add to a notebook?

A. lt protects the hard drivefrom moisture damage.

B. It detects sudden motion and temporarily stops the hard drive.
C. Itenhances Windows Aero security performance.
D. lt encrypts the hard drive data and password-protects it.

Answer: B

Question:13
You are trying to determine me original default specification of an HP workstation. Where
would you find this information?

A. BIOS
B. assettag

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
C. product number
D. serial number

Answer: B

Question:14
Which statement best describes trie Trusted Platform Module (TPM)?

A. TPM is software for data encryption on HP PCs.

B. TPM is factory-configured hardware bound to a single system board.
C. TPM is a field-installable upgrade option.
D. TPM is network software downloadable from the HPwebsite

Answer: B

Question:15
Which statement is correct regarding third-party applications pre-installed on HP systems?

A. Only Microsoft applications are supported.

B. Full product supportis available for a fixed period.
C. The applications are not upgradable.
D. The full application can be downloaded from HP.com.

Answer: B

Question:16
Atechnician visiting a customer site discoversthat a user has spilled coffee on an HP notebook.
The notebook fausto boot and requires several newparts. The user has a standard warranty.
How does this condition affect the warranty?

A. The warranty isvoided by this condition.

B. The warranty covers accidental damage cases.
C. The warranty is unaffected if the customer decides to purchase accidental damage
protection.
D. Contamination i ssuesvoid the warranty of mi ce and keyboards only.

Answer: C

Question:17
What are the differences between solid state hard drives and spinning hard drives? (Select
two.)

A. Solid state drives have largercapacitiesthan spinning drives.

B. Solid state drives consume more povverthan spinning drives.

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
C. Solid state drives have a greater acquisition cost than spinning drives.
D. Solid state drives use a head to write data to the drive but spinning drives do not.
E. Solid states drives offer better performance than spinning drives

Answer: A, E

Question:18
What is the recommended electrostatic discharge (ESD) precaution that you should take
before starting work on a computer?

A. Use a power outlet to ground the computer.

B. Store all electronic parts in a plastic bag.
C. Touch a metallic portion of the caseto establish ground.
D. Put on a grounded wrist strap

Answer: D

Question:19
You nave upgraded the memory in a desktop. but the operating system detects 64MB less
memory than was actually installed. What should you cause?

A. Verifythat no third-party memory is installed.

B. Check the disabled memory slot in BIOS.
C. Check the disabled memory hole in the system BIOS.
D. Determine the amount of shared video memory.

Answer: D

Question:20
For what purpose isthe command Repset .exe/cpqsetup.txt used?

A. to restore factory settings

B. to load a saved BIOS configuration
C. to delete a previous BIOS configuration
D. to erase a DriveLock password at the BIOS level

Answer: B

Question:21
HP Disk Sanitizer (Shredder) is part of which HP security suite?

A. SecurityTools
B. ProtectTools
C. DefendTools

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
D. SafeGuardTools

Answer: A

Question:22
Which HP tool enables you to update the BIOS in a Windows environment?

A. HPQFIash Utility
B. HP SoftPaq Download Utility
C. EROMPAQ flash utility
D. cpqtag utility

Answer: A

Question:23
What is included with the recovery media set in addition to the operating system CD/DVD?

A. application configurations
B. hardware drivers and HP provided applications
C. BIOS settings and available BIOS updates
D. third-party software

Answer: B

Question:24
After installing new software, a customer reports an operating system failure that results in
random blue screens.
What is the first option you should recommend forthis customer?

A. Restore the operating system from the operating system CD/DVD.

B. Replace the hard drive.
C. Use Microsoft System Restore to return to a previous known working state.
D. Repairthe operating system using the operating system CD/DVD.

Answer: A

Question:25
You nave been asked to install BIOS updates overthe network on all HP clients to reduce the
administran ve burden. You are using a Microsoft management agent to send the updates.
What is the appropriate file to use to update the BIOS over the network?

A. BIOS cab file

B. ROMPAQ file
C. HPQflash file

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
D. MSConfig file

Answer: A

Question:26
A svstem boots from a SCSI drive but afterthe addition of an IDE hard drive. the svstem no
longer boots. What is the probable cause?

A. The IDE drive has defaulted to the first boot device in the svstem boot order.
B. The SCSI drive is notterminated properly.
C. SCSI and IDE devices cannot coexist in the same svstem.
D. The IDE drive and SCSI drive have the same device ID.

Answer: A

Question:27
What should you do to view details of the graphics driver?

A. Click the Driver Signing button in the hardware tab of System Properties.
B. Press F10 during bootup and access the Advanced option in the system BIOS.
C. Click the Advanced button of Display Properties in Control Panel.
D. Click the Hardware Profiles button in System Properties.

Answer: C

Question:28
Which statement best describes the function of HP Wireless Assistant?

A. lt displays information about devices such as PC cards.

B. lt uses the Windows Zero Configuration Utility.
C. lt displays information about whetherthe wireless network is enabled or disabled.
D. lt enables and di sables the integrated wireless devices on a notebook.

Answer: D

Question:29
HP is committed to the Return of Hazardous Substance (RoHS) environment standard. Which
statement best defines this standard?

A. RoHS regulates the supply and return of notebookbatteries.

B. RoHS defines the policyfor the disposal ofobsolete equipment.
C. RoHS regulates the supply and return of parts containing restrictive materials.
D. RoHS defines the processfor a compliantprocessorupgrade

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
Answer: C

Question:30
Which tool is used to update desktops and notebooks proactively with select HP software and
drivers?

A. HP SoftPaq Download
B. HP Update Manager for Vista
C. HP Client Management Software Updates
D. HP Software Update

Answer: A

Question:31
How many fingerprints are required to enroll in the IBBliflSUfifcriiwiBMato enable the use of the
fingerprint security option?

A. one
B. two
C. three
D. four

Answer: B

Question:32
A user reports that her desktop displays the incorrect time whenever she boots the machine.
After you replace the CMOS battery. what else must you do? (Select two.)

A. Reinstall the operating system.

B. Reset the system time.
C. Replace the system board. 0 D- Flash the system BIOS.
D. Restore the BIOS to the correct settings

Answer: D

Question:33
Which types of drive encryption does HP ProtectTools support? (Select two.)

A. folder level
B. master boot level
C. full volume level
D. BIOS level
E. operating system level

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
Answer: C, E

Question:34
A customer reports a computer that locks up at the HP Invent logo screen at POST. What
could be causing this? (Select two.)

A. third-party hardware
B. monitor
C. power management settings
D. corrupted operating system
E. incorrectly seated memory

Answer: C, D

Question:35
What should be the first step in troubleshooting a component that is not recognized by the
system?

A. Exchange the component vvith a "known good" component.

B. Reseat the component.
C. Reinstall all drivers related to this component.
D. Remove the component from the system.

Answer: A

Question:36
Otherthan on the serial number label. where can you access the serial numberfor an HP
notebook or desktop?

A. F2 Utility
B. Drive Protection System (DPS) test
C. BIOS Setup Utility
D. Bootlogfile

Answer: C

Question:37
A customer has performed a memory upgrade. After restarting the computer. the customer
experiences a memory dump. What should you do first to resolve this?

A. Replace the hard drive.

B. Restore the factory defaults on the computer.
C. Verify that memory supported by HP is installed.
D. Access the BIOS setup and ensure that the memory is being seen

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

Answer: C

Question:38
Which technology does the monitor need to support to play a Blu-ray movie through a DVI
connection?

A. DVI-I
B. HDCP
C. DVI-D
D. VGA

Answer: B

Question:39
What is the first step you should take when there is no video at boot on an HP desktop?

A. Replace the power supply.

B. Replace the monitor with a "known good" monitor
C. Check the Power LED blink and beep codes.
D. Replace the system board.

Answer: C

Question:40
An HP computer might display a microcode error after you replace which component?

A. hard drive
B. memory
C. system board
D. CMOS battery

Answer: D

Question:41
A customer complains that her computer keeps locking up when she comes back from lunch
break. While onsite you notice that when this occurs on her computer is flashing.
What could be the cause?

A. defective system board

B. defective memory module
C. power management settings
D. incorrect video driver settings

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
Answer: C

Question:42
What should you do first when a processor displays a temperature warning?

A. Install a new processor fan.

B. Replace the cache.
C. Reseat the processor.
D. Check the environment.

Answer: D

Question:43
A customer reports no sound after Windows XP loads. What is trie first step you should take to
identify the cause?

A. Replace the system board.

B. Checkthe Device Manager.
C. Check for errors in the BIOS.
D. Start Windows in Safe Mode.

Answer: B

Question:44
A customer is trying to configure extended monitor support to span across two monitors. but
only one monitor shows the display. You have tested both monitors. What needs to be
configurad?

A. display BIOS
B. display properties
C. system BIOS
D. monitor On Screen Display (OSD) settings

Answer: B

Question:45
In the HP Six-Step Troubleshooting Methodology. what is an example of evaluating data?

A. asking the customer to describe the symptoms of the problem

B. downloading a maintenance guide
C. deciding whetherthe problem is caused by hardware or software failure
D. installing service packs

Answer: C

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

Question:46
What is an important step you should take when replacing a processor?

A. Install an activation strip.

B. Install processor drivers.
C. Use a protector píate.
D. Replace the thermal grease

Answer: D

Question:47
You should use the hpsetcfg tool after replacing which component?

A. hard drive
B. system memory
C. system board
D. keyboard

Answer: C

Question:48
You have determined that a computer has a defective hard drive. What is the next step in the
HP Six-Step Troubleshooting Methodologv process that vou should take?

A. Collect additional data

B. Implement preventive measures
C. Evaluate the data
D. Develop an action plan

Answer: D

Question:49
What should you do before installing a replacement part in an HP workstation?

A. Validate the issue.

B. Reload the operating system.
C. Confirm the warranty.
D. Format the drive.

Answer: C

Question:50
Which first step does HP recommend that you take to resolve compatibility and performance

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
issues?

A. Replace the hard drive.

B. Update HP software.
C. Update the BIOS.
D. Replace the system board.

Answer: B

Question:51
You are working on a computer triar, does not detect any USB devices. You suspectthat USB
support is not enabled. Where doyou verifythis setting?

A. hardware profiles
B. on the USB device
C. BIOS setup utility
D. add/remove hardware option

Answer: C

Question:52
A customer calis to report that the Power-On LED on an HP desktop blinks three times
followed by a two-second pause. What does this indícate?

A. The processor is not installed.

B. System memory not installed.
C. An option card is defective.
D. There is a pre-video error.

Answer: A

Question:53
What is the first step you should take when a customer complains that the optical disk drive is
not reading specific media?

A. Update the BIOS.

B. Reload the operating system.
C. Check the media in another device.
D. Update the firmware.

Answer: C

Question:54
Which HP application enables you to convert landscape display to portrait display?

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

A. QuickLook
B. QuickLaunch
C. QuickView
D. QuickWeb

Answer: C

Question:55
A customer purchases an HP notebook that is sold only in their región, but does not buy an HP
Worldwide Care Pack. A problem with the notebook occurs while traveling in a foreign country.
What should the customer do to repair the notebook under warranty coverage?

A. The customer can bring the notebook to any service center in any country.
B. The customer should check with the service center in the foreign country.
C. The customer must return the product to a country where the product is supported.
D. The customer has invalidated the warranty by traveling outside their region.

Answer: C

Question:56
Which type of communication from HP is designated for HP internal use?

A. Service Advisory
B. Engineering Advisory
C. Product Bulletin
D. Service Bulletin

Answer: B

Question:57
Which HP tool replaces the HP Insight Diagnostics Utility?

A. Software Update Utility

B. Vision Field Diagnostics
C. Support Framework
D. Diagnostics for Windows

Answer: B

Question:58
Which element should be included in a report to HP?

A. a copy of the error log from the system BIOS

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
B. an explanation of the problem in high-level technical detail
C. the reasons for the delayed start of onsite service
D. the cause of the error and the parts replaced

Answer: D

Question:59
A customer has reported a potential safetv issue with their HP computer. What should you do?

A. Confirm warranty coverage.

B. Escalate to HP further investigator.
C. Try to duplicate the problem.
D. Repair the computer.

Answer: B

Question:60
You are at a customer site and need to locate a replacement part number. You are not able to
access the Internet from the site. Where can you find the part number?

A. HP Parts Reference Guide DVD

B. HP Parts Surfer DVD
C. Product QuickSpecs
D. HP Service Media Library DVD

Answer: C

Question:61
Which HP utility is used for testing SATA hard drives on HP workstations?

A. Array Configuration Utility (ACU)

B. Vision Diagnostics
C. Built-ln SelfTest(BIST)
D. Disk Defragmenter

Answer: B

Question:62
A customer cannot connect to the network using their modem. Which diagnostic utility should
you use to resolve this issue?

A. HP Modem Check
B. BIOS Diagnostics
C. Offline Diagnostics

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
D. HPWirelessAssistant

Answer: A

Question:63
A customer reports they are unable to dock dozens of new notebooks. As the onsite technician.
you have múltiple cases with HP but are still unable to resolve. What should you do next?

A. Advise the customer to contacttheirHP sales manager

B. Contact HP to escalate for further investigation.
C. Advise the customer to purchase an extended warranty.
D. Order replacement docking stations.

Answer: B

Question:64
A customer wants additional memory installed on a computer. Where can you find the
appropriate part number for supported memory on this computer? (Select two.)

A. Maintenance and Service Guide

B. Channel Sen/ice Network (CSN)
C. ProductUser Guide
D. Product QuickSpecs
E. Product Troubleshooting Guide

Answer: C, D

Question:65
When is it safe to power on a power supply that is disconnected from the other computer
components?

A. when the power supply has a Built-in Self-Test (BIST)

B. when the power supply i s removed from the desktop orworkstation
C. when the power supply is properly installed in the desktop or workstation
D. when the power supply is connected through a UPS

Answer: A

Question:66
Where can you confirm an HP spare part number?

A. HP Instant Reference Guide

B. HP Technology Center
C. HP PartSurfer

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
D. IT Resource Center

Answer: C

Question:67
A customer is having trouble connecting a notebook to a Wi-Fi access point. What is the first
thing that you should check to resolve this problem?

A. that the Wi-Fi devices can detect the access point

B. that the access point has an SSID
C. that the Wi-Fi device can obtain an IP address
D. that the Wi-Fi devices are enabled and turned on

Answer: D

Question:68
One out of ten identically configured computers at a customer's site is exhibiting random
lockups. What is the first component you should swap with another working unit to determine
whether this is a software or hardware problem?

A. memory
B. system board
C. hard drive
D. processor

Answer: C

Question:69
What is the first step you should take when a customer complains that the optical disk drive is
not reading specific media?

A. Update the BIOS.

B. Reload the operating system.
C. Check the media in another device.
D. Update the firmware.

Answer: C

Question:70
What is the first step you should take when there is no video at boot on an HP desktop?

A. Replace the power supply.

B. Replace the monitor with a "known good" monitor.
C. Check the Power LED blink and beep codes.

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
D. Replace the system board.

Answer: C

Question:71
Which statement about SATA technology is correct?

A. SAS hard drives can be connected to a SATA controller.

B. SATA hard drives can be connected directly to a SCSI controller.
C. SATA hard drives can be connected to a SAS controller.
D. SATA hard drives can be installed in a daisy chain configuration.

Answer: C

Question:72
What does AMT technology enable you to do? (Select two.)

A. use Wake On Wireless LAN to power up a remote computer

B. manage a computer without network connectivity
C. manage a computer even if the operating system is not running
D. create and manage virtual machines
E. manage a computer even if it is powered off

Answer: B, C

Question:73
Which statement about SATA II is correct?

A. SATA II supports native command queuing (NCQ).

B. SATA II is more power-efficient than SATA I devices.
C. SATA II cables can be folded safely.
D. SATA II can daisy chain up to six drives.

Answer: A

Question:74
What is the main function of a DisplayPort to DVI Adapter?

A. to convert the output of a graphics card from VGA to DVI

B. to convert DisplayPort output to DVI for use with a Single Link DVI-D monitor
C. to enable 3D graphics to be rendered more clearly on a CRT monitor
D. to enable S-Video support in order to view HDTV content

Answer: C

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

Question:75
Where can you enable the Trusted Platform Module (TPM) option?

A. BIOS
B. Internet security settings
C. Windows Control Panel
D. Device Manager

Answer: A

Question:76
How does ESD preventive equipment reduce the risk of damage from ESD?

A. by storing the charge

B. by increasing the charge
C. by eliminating the charge
D. by minimizing the charge

Answer: D

Question:77
Where can you enable hardware RAID on an HP workstation?

A. from the Device Manager

B. in the system BIOS
C. at the Control Panel
D. on the hard drive jumpers

Answer: B

Question:78
The maximum amount of usable RAM in Microsoft Vista is limited by which factors? (Select
two.)

A. processor manufacturer
B. system chipset
C. operating system
D. memory drivers
E. hard drive capacity

Answer: B, C

Question:79

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
How many fingerprints are required to enroll in the biometric database to enable the use of the
fingerprint security option?

A. one
B. two
C. three
D. four

Answer: B

Question:80
What is true regarding HP DriveLock if a user has forgotten the master password?

A. The system board must be replaced.

B. The BIOS must be reset.
C. The security jumper on the system board must be replaced.
D. The drive cannot be recovered; the user data is lost.

Answer: D

Question:81
Which utility should be used to configure a WWAN device on an HP notebook?

A. HP Connection Manager
B. F10 Computer Setup Utility
C. Windows XP Zero Configuration Utility
D. HP Software Update Utility

Answer: A

Question:82
When you finished replacing a processor and rebooted, you received an error message stating
CPU microcode is not found. What is the first action you should take to find the cause?

A. Check the CPU driver for the latest version.

B. Replace the defective processor.
C. Check the HP website for latest BIOS or microcode update.
D. Set the CMOS microcode settings to the default.

Answer: C

Question:83
A customer has reported intermittent lockups on a computer kept inside an enclosed cabinet.
What is the most likely cause?

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

A. electrostatic discharge (ESD)

B. radio frequency interference (RFI)
C. high temperature
D. excessive vibration

Answer: C

Question:84
A customer has a problem with a Bluetooth connection she has configured on her device. She
has verified that the Bluetooth radios are on and in discovery mode.
What should she check next?

A. that both devices have an IP address

B. that the operating system is properly updated
C. that the Bluetooth profile is supported on both Bluetooth devices
D. that the connection is working with another device

Answer: D

Question:85
A customer reports that the power supply in an HP desktop has had repeated failures.
Although it has been replaced several times, the power supply continues to fail.
What is the first step you should take to identify the root cause?

A. Upgrade the power supply to one with greater capacity.

B. Replace the system board and the power supply.
C. Recommend a power audit of the facility.
D. Replace the complete desktop.

Answer: B

Question:86
During which step of the HP Six-Step Troubleshooting Methodology does part replacement
occur?

A. Develop and optimize an action plan

B. Determine if the problem is solved
C. Implement preventive measures
D. Execute the action plan

Answer: D

Question:87

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
A user's notebook battery drains and never charges while docked. When an AC adapter is
directly connected to the notebook, the battery charges normally.
What should you do first to troubleshoot this issue?

A. Replace the battery under warranty.

B. Verify that the docking station AC adapter has the correct wattage.
C. Replace the notebook system board.
D.Check the battery with the Battery Health Check Utility.

Answer: B

Question:88
Which key should you press during bootup to access the HP BIOS Setup Configuration Utility?

A. F2
B. F10
C. F1
D. F12

Answer: B

Question:89
What precautions should you take before updating the BIOS?

A. Verify that the battery is 100% charged.

B. Ensure that the unit is connected to AC power.
C. Verify that the network cable is plugged in.
D. Back up important user data.

Answer: D

Question:90
During which step of the HP Six-Step Troubleshooting Methodology would you explain the
cause of an issue to a customer?

A. Executing the action plan

B. Implementing preventive measures
C. Gathering information
D. Evaluating data

Answer: B

Question:91
A customer has attached a smart card reader to an HP desktop, but the computer does not

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
recognize this device in Windows. What is causing this?

A. insufficient system memory

B. external smart card readers not supported
C. incorrect smart card reader drivers
D. incorrect encryption pack installed

Answer: C

Question:92
What should you do if you find missing keys on a customer's keyboard?

A. Replace the keyboard under warranty.

B. Order the missing keys.
C. Explain that replacing the keys is not covered under warranty.
D. Run the HP Insight Diagnostics tool.

Answer: A

Question:93
What is the first step in troubleshooting WWAN issues to ensure that the hardware is
functioning properly?

A. Check that the correct drivers are loaded in the Device Manager.
B. Verify that the device has an IP address.
C. Verify that the device is enabled in Wireless Assistant.
D. Verify that the antenna is functional.

Answer: B

Question:94
Why should you validate the serial number on an HP notebook or desktop? (Select two.)

A. to verify the original computer configuration

B. to activate pre-installed software
C. to reactivate the operating system
D. to ensure that the product is covered under warranty
E. to enable HP applications

Answer: A, D

Question:95
Which HP utility should you use to check hard drive and memory health?

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
A. HP Connection Manager
B. hpsetcfg utility
C. HP Performance Tuning Framework (PTF)
D. HP BIOS diagnostics

Answer: D

Question:96
What are two primary uses of the HP Insight Diagnostic tool? (Select two.)

A. software diagnostics
B. third-party device diagnostics
C. hardware diagnostics
D. performance diagnostics
E. hardware configuration display

Answer: C, D

Question:97
A customer has reported a potential safety issue with their HP computer. What should you do?

A. Confirm warranty coverage.

B. Escalate to HP for further investigation.
C. Try to duplicate the problem.
D. Repair the computer.

Answer: B

Question:98
Which diagnostics tool should you use to qualify a memory issue?

A. HP Help and Support

B. HP Memory Manager
C. BIOS diagnostics
D. Windows Memory Test

Answer: C

Question:99
The system warranty has expired and the customer is requesting support. The customer no
longer has proof of purchase. Which support option is available to the customer?

A. No option is available; the system is no longer supportable.

B. The customer must pay for service and any parts required.

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
C. The customer must purchase an additional HP Care Pack.
D. The customer should call HP to arrange a warranty extension.

Answer: C

Question:100
An HP product carries a 3-3-3 warranty. What does this mean?

A. The product carries a 3 year parts, 3 year labor warranty, with no onsite service.
B. The product carries a nine year warranty on all parts, labor, and updates.
C. The product carries a 3 year parts, labor, and onsite service warranty.
D. The product carries an advanced replacement warranty.

Answer: C

Question:101
From which two locations can you run the DPS test? (Select two.)

A. the reset button on the power supply

B. System BIOS Diagnostics Menu
C. Windows Administrative tools
D. HP Vision Field Diagnostics
E. hpsetcfg tool

Answer: B, D

Question:102
A monitor is moved to a new computer. Upon power-up, the screen message Theft Mode
Enabled displays. How can you restore the monitor to normal operation? (Select two.)

A. Obtain the master PIN from the system administrator.

B. Disable the Theft Mode in HP Display Utility.
C. Enter the PIN in HP Display Assistant Utility.
D. Return the monitor to original computer and disable

Answer: C, D

Question:103
What is a benefit of HP Dream Color technology?

A. It automatically locates and hides defective pixels by changing their color.

B. It allows the use of a digitizer for point-and-click display functionality.
C. It produces consistent color across digital devices and applications.
D. It adjusts the color of the display according to the external light sources

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

Answer: C

Question:104
Bluetooth is an example of which networking technology?

A. Wireless PAN
B. Wireless LAN
C. Wireless MAN
D. Wireless WAN

Answer: B

Question:105
What is the difference between a frontside bus (FSB) and Intel QuickPath?

A. QuickPath connects the memory controller to the I/O controller; FSB connects the CPU to
the chipset.
B. QuickPath is a peripheral data bus; FSB is a CPU data bus.
C. QuickPath is a graphics controller bus; FSB is a CPU data bus.
D. QuickPath provides faster CPU data transfer speeds than the FSB.

Answer: A

Question:106
Which range of colors does the HP DreamColor display?

A. more than 1 billion colors in a 30-bit, LED-backlit display

B. more than 10 billion colors in a 30-bit, LED-backlit display
C. up to 1 million colors in a 30-bit, LED-backlit display
D. up to 10 million colors in a 30-bit, LED-backlit display

Answer: A

Question:107
Which hardware support service is available as an HP Care Pack Service?

A. 24-Hour Call to Repair

B. 4-Hour 24x7 Same Day
C. 8-Hour Same Business Day
D. PC Unit Exchange

Answer: B

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
Question:108
Which HP product line is best suited for a customer who uses a manufacturing computer-aided
design program?

A. HP Tablet
B. HP TouchSmart PC
C. HP Mini Notebook
D. HP Personal Workstation

Answer: B

Question:109
Which HP option contains an integrated hard drive?

A. Mobile Expansion Unit (MEU)

B. 3-in-1 NAS Port Replicator
C. Simple Port Replicator
D. Advanced Port Replicator

Answer: B

Question:110
Which operating system is supported by HP on HP desktop PCs?

A. Ubuntu Linux
B. Windows Server 2008
C. Windows Vista
D. Windows 2000

Answer: C

Question:111
Which statements about the HP DriveLock password are correct? (Select two.)

A. It is stored in the system BIOS.

B. It cannot be reset if the password is forgotten.
C. It can be reset through User Accounts in the Control Panel.
D. It protects the data on the hard drive using encryption.
E. It can be reset by removing and reseating the real-time clock battery.

Answer: B, D

Question:112
Which tool should you use to set and change the Smart Card PIN on an HP notebook?

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08

A. Smart Card Security for HP ProtectTools

B. Security Center in Windows Control Panel
C. Credential Manager for HP ProtectTools
D. F10 Computer Setup Utility

Answer: A

Question:113
Which options are available as HP notebook security features? (Select two.)

A. motion sensor
B. data encryption
C. Trusted Platform Module (TPM)
D. processor change alert
E. integrated alarm

Answer: B, C

Question:114
You are trying to recover a password on an HP notebook PC with HP Startup Support
Environment installed. Which key do you press to enter the HP SpareKey window?

A. F1
B. F4
C. F7
D. F12

Answer: C

Question:115
What is the best method to uninstall a newly installed driver in Windows XP?

A. Roll back to a last-known good configuration using HP Backup and Recovery Manager.
B. Uninstall the driver using the Add and Remove Programs feature in Control Panel.
C. Use the Driver Roll Back feature located within the device driver settings in Device
Manager.
D. HP Software Update (HPSU) to remove the new driver.

Answer: C

Question:116
Which utility should be used to configure a WWAN device on an HP notebook?

PassGuide.com-Make You Succeed To Pass IT Exams

 PassGuide HP2-H08
A. HP Connection Manager
B. F10 Computer Setup Utility
C. Windows XP Zero Configuration Utility
D. HP Software Update Utility

Answer: A

Question:117
A customer calls HP support saying his account is locked out, and the HP Credential Manager
will not unlock his account. What should be the first thing you ask the customer about his user
account?

A. Is it an administrator account?
B. Is the computer a member of the correct domain?
C. Is it the only account on the computer?
D. Is he using the correct user name?

Answer: C

Question:118
After performing a QuickRestore of an HP notebook, you discover that the restore partition is
missing. What is the probable cause?

A. The hard drive is faulty.

B. The QuickRestore media is corrupted.
C. QuickRestore media does not restore the partition.
D. The Restore Partition option was not selected during the QuickRestore

Answer: B

PassGuide.com-Make You Succeed To Pass IT Exams