Donna Reed

66 Oakwood Ave. a Mine Hill, NJ 07803

973-864-4195 a drfd13be@westpost.net

Versatile Management eager to contribute comprehensive business background towar

d actively supporting the employer in optimizing performance.
Profile
* Respected Leader offering over 13 years of solid and progressive Management ex
perience, including expertise within Administrative Support, Personnel Supervisi
on, Retail Sales Operations, and Client Services.
* In depth experience in client-focused industries focused on delivering world c
lass customer service.
* Repeated success guiding sizeable, cross-functional teams in driving record-se
tting sales operations.
* Adept at blending strong decision-making abilities with outstanding organizati
onal skills, solid leadership attributes, and successful interpersonal relations
hip-building techniques.
* Apply sharp problem-solving proficiencies, intelligent business acumen, and co
st-effective strategies, along with exceptional written and verbal communication
skills, to any professional environment.
* Demonstrated a ateam playera attitude in enthusiastically soliciting and accep
ting additional challenging projects in support of company objectives.
* Dynamic communication, organization, problem solving, and relationship managem
ent skills.

Professional Experience
Bradco Supply Kenvil: Kitchen Division 2003-2010
Office Manager
* Sharp business acumen and experienced in managing broad scope of store operati
ons, from shipping/receiving and order expediting to designs, sales and bookkeep
ing.
* Consistently ensured delivery of quality customer service vital to sustaining
and growing clientele base.
Home Depot 1997-2003
Department Manager/Night Crew Supervisor
* Successfully steered sales operations to generate high volume growth and reven
ue; increased department revenue from $3M to $4.5M.
* Effectively hired, trained and directed 21-member staff and actively collabora
ted in Human Resource operation functions such as developing work schedules, eva
luating performance and providing guidance/mentoring.
* Facilitated client-focused, service-oriented environment vital to maximizing c
ustomer satisfaction and retention.
Professional Education
Sell to Different Personalities Seminar
Conflict Resolution Training
Effectively Managing People/Clients Seminar
Customer Service Training
Operational Management Training