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ML-XX
TECHNICAL EDUCATION
Direct Drive FL Washer
The Wiring Diagram used in this Job Aid is typical and should be used for training purposes only.
Always use the Wiring Diagram supplied with the product when servicing the unit.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our prod-
ucts by anyone other than authorized In-Home Service Professionals.
- ii -
TABLE OF CONTENTS Page
SAFETY FIRST. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Model & Serial Number Designations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Model & Serial Number Label And Tech Sheet Locations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
- iii -
TABLE OF CONTENTS (continued) Page
DIAGNOSTICS & TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Fault/Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
WIRING DIAGRAMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Washer Non-Steam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Washer Steam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
- iv -
SAFETY FIRST
1-1
MODEL & SERIAL NUMBER DESIGNATIONS
MODEL NUMBER W F W 9 4 HE X L 0
BRAND
W = WHIRLPOOL
ACCESS
F = Front Load T = Top LOAD
PRODUCT
W = WASHER
SERIES
5=Whirlpool Leap 6=Oasis
7=24" Front Load 8=Mid Line Front Load
9=Duet Front Load
PRICE POINT LEVELS (1-9)
HIGH EFFICIENCY
YEAR OF INTRODUCTION
X = 2010
COLOR CODE
L= Pewter
ENGINEERING CHANGE (0, 1, 2, ETC.)
1-2
MODEL & SERIAL NUMBER LABEL
AND TECH SHEET LOCATIONS
The Model & Serial Number Label and Tech Sheet locations are shown below.
1-3
SPECIFICATIONS
Model Fuel Type Electric
Cycles
Number of Cycles 10
Clean Washer Clean Washer with Affresh™
Delicate Yes
Hand Wash Yes
Heavy Duty Yes
Normal Yes
Quick Wash Yes
Whitest Whites Yes
Wash/Rinse Temperatures
Cold/Cold Yes
Warm/Cold Yes
Number of Temperatures 5
Temperature Control Care Control Temperature Management
Spin Speeds
High Yes
Low Yes
No Spin Yes
Number of speeds 5
1-4
SPECIFICATIONS (continued)
Approvals
ADA Compliant •
Dimensions In.
Carton Depth 35
Carton Height 39 3/4
Carton Width 28 3/4
Height 38
Width 27
Gross Weight 250lbs
1-7
1-5
INSTALLATION REQUIREMENTS
INSTALLATION INFORMATION
Tools and Parts Op�onal tools:
Gather required tools and parts before star�ng installa�on.
Tools needed:
Flashlight Bucket
2-1
LOC ATION REQUIREMENTS
LOCATION REQUIREMENTS
Proper installaon is your responsibility.
You will need: 27"
� A water heater set to 120° F (49° C). 51" (686 mm)
� A grounded electrical outlet located within 6 (1.8 m) of (1295 mm)
power cord on back of washer.
� Hot and cold water faucets located within 4 (1.2 m) of hot
3"
(76 mm) 24 in.2
48 in . 2 (155 cm 2)
(310 cm 2) 4"
(102 mm) 3"
77 1/2" (76 mm)
(1969 mm)
1"
1" (25 mm)
(25 mm)
24 in . 2
5" (155 cm 2) Custom cabinet installaon:
(127 mm) 3"
(76 mm)
1" 7"
1" (25 mm) (178 mm)
(25 mm)
39" min.
(990 mm)
4"
(102 mm)
1" 1"
(25 mm) (25 mm )
1"
1" (25 mm)
(25 mm)
2-2
DRAIN SYSTEM
DRAIN SYSTEM
Laundry tub drain system
Minimum diameter for a standpipe drain: 2" (51 mm). Minimum Floor drain system
carry-away capacity: 17 gal. (64 L) per minute. A 1/4" (6 mm)
diameter to 1" (25 mm) diameter Standpipe Adapter Kit is
available (Part Number 3363920). Top of standpipe must be at least
30" (762 mm) high; install no higher than 96" (2.44 m) from bo�om
of washer. If you have an overhead sewer and need to pump
higher than 96 inches, a sump pump and associated hardware are
needed. See “Alterna�ve Parts”.
2-3
E LELECTRICAL
E CT R IC A L RE QUI RE M E NT S
REQUIREMENTS IN INSTALLATION
S T A LL ATION IN INSTRUCTIONS
S T R UCTION S
NOTE:
before moving it.
1. Move washer
GROUNDING INSTRUCTIONS
For a grounded, cord-connected washer:
This w asher must be grounded. In the event of a malfunction
or breakdown, grounding will reduce the risk of electrical
shoc k by providing a path of least resistance for electric
current. This washer is equipped with a cord having an
equipment-grounding conductor and a grounding plug. The
plug must be plugged into an appropriate outlet that is
properly installed and grounded in accordance with all local
codes and ordinances.
WARNING: Improper connec�on of the equipment
Locate four transport bolts on rear of washer.
grounding conductor can result in a risk of electric shock.
Check with a qualified electrician or serviceman if you are in
doubt as to whether the appliance is properly grounded.
Do not modify the plug pro vided with the appliance – if it will
not fit the outlet, have a proper outlet installed by a qualified
electr ician.
For a permanently connected washer:
This w asher must be connected to a grounded metal,
permanent wiring system, or an equipment grounding
conductor must be run with the circuit conductors and
connected to the equipment-grounding terminal or lead on
the appliance .
2-4
INSTALLATION INSTRUCTIONS (continued)
3. Remove transport bolts from 6. Place power cord over top
washer
CONNECT DRAIN HO
CONNECT SE
HOSE
4. Cover bolt holes with transport
bolt hole plugs
7. Attach drain hose to drain p
port
Ribs
Cl
Close b l holes
bolt h l on cabinet
bi b
backk with
i h ffour transport b l h
bolt l
hole
plugs included with washer parts.
If clamp
l iis nott already
l d iin place
l on elbow
lb
b end d off d
drain
i hhose,
slide it over end of hose, centering it between the ribs, as
5. Remove power cord shown. Squeeze clamp with pliers and slide elbow end of
drain hose onto drain port and secure with clamp.
For a laundry tub or standpipe drain, go to step 9.
P ll po
Pull power d thro
er cord h gh h opening in rear panell and
through d close
l h l
hole
with attached cap.
NOTE: If washer is transported at later date, call your
local service center to avoid suspension and structural
NOTE:
to inlet valves. For optimal performance, hot and cold water
must be supplied to the washer.
hose form from the end of the drain hose. You may need
additional parts with separate directions. See “Alternative
Parts”.
Pl
Place h
hose iinto
t standpipe
t d i (shown
(h in
i picture)
i t ) or over side
id off
11. Clear water lines
laundry tub.
IMPORTANT: Only 4.5" (113 mm) of drain hose should be
inside standpipe; do not force excess hose into standpipe or
lay on bottom of laundry tub. Drain hose form must be used.
R n water
Run ater for a fe
few seconds thro gh hoses into a laundry
through la ndr
tub, drainpipe, or bucket to prevent clogs. Water should run
until clear.
2-6
INSTALLATION INSTRUCTIONS (continued)
LEVEL
LEVE WASHER
L WASHER
12. Connect inlet hoses to washer Leveling your washer properly reduces excess noise and
vibration.
Attach hot water hose to hot water inlet valve marked with a
red ring. Screw coupling by hand until it is snug. Use pliers to
tighten couplings an additional two-thirds turn. Repeat with
cold water inlet valve.
IMPORTANT: To reduce risk of hose failure, replace the hoses
every 5 years. Record hose installation or replacement dates Remove cardboard from beneath washer.
for future reference. Place a level on top edges of washer,
checking each side and front. If not level, tip washer and
� Periodically inspect and replace hoses if bulges, kinks, cuts, adjust feet up or down as shown in steps 17 and 18, repeating
wear, or leaks are found. as necessary.
leaks. A small
Slowly turn on water faucets to check for leaks
amount of water may enter washer. It will drain later.
4.5 " Grip washer from top and rock back and forth, making sure all
4.5"
4.54.5"
" (113 mm) (113 mm)
(113 mm) to side. If washer rocks, go to step 17 and adjust leveling feet.
S
Secure d
drain
i h
hose tto llaundry
d ttub
b lleg,
leg ddrain
i standpipe,
standpipe
t d i or iinlet
l t
hoses for wall standpipe with beaded tie strap.
2-7
INSTALLATION INSTRUCTIONS (continued)
17. Adjust leveling feet
Jam nut
Iff washer
h iis nott level
washer llevel,l use a 9/16" or 14 mm open-end
d or
adjustable wrench to turn jam nuts clockwise on feet until they
are about 1/2" (13 mm) from the washer cabinet. Then turn the
leveling foot clockwise to lower the washer or counterclockwise
to raise the washer. Recheck levelness of washer and that all
20. Plug into a grounded 3 prong outlet
HELPFUL TIP: You may want to prop up front of washer
about 4" (102 mm) with a wood block or similar object that
will support weight of washer.
Jam nut
COMPLETE
COMPLETEINSTALLATION
INSTALLATION
CHECK LIST
CHECK LIST
� Check electrical requirements. Be sure you have correct
electrical supply and recommended grounding method.
� Check that both hot and cold hoses are attached and water
faucets are on.
� To test and clean your washer, press power and choose the
QUICK WASH cycle and run it without clothes. Use only HE
detergent. Use 1/2 the manufacturer’s recommended amount
for a medium-size load.
2-8
CONTROL PANEL AND FEATURES
PRODUCT OPERATION
Not all features and cycles are available on all models.
8 7
9 C
6
B
D
A HE detergent
B Liquid fabric
A softener
C Chlorine bleach
D Oxi Dispense
Non-Steam models
2 5
1 3 4
9 C 7 8
B 6
A HE detergent
B Liquid fabric
softener
A C Chlorine bleach
3-1
CONTROL PANEL AND FEATURES (Continued)
5 LED DISPLAY AND SETTINGS BUTTONS Extra Rinse
When you select a cycle, its default settings will light up and Activate this option to add an extra rinse to most cycles.
the Estimated Time Remaining will be displayed. Factors NOTE: Some cycles include this feature as a default. See
such as load size, wash temperature, and water pressure “Cycle Guide” for details.
may affect the time shown in the display. Overloading, Drum Light (on some models)
unbalanced loads, or excessive suds may cause the washer Press to turn the LED drum light on or off. The light
to adjust the cycle time, as well. will also turn on when the door is open, and turn off
Use the buttons along the bottom of the display to adjust automatically after about 5 minutes.
settings. See “Cycle Guide” for available settings on each Control Lock
cycle. Not all settings are available with all cycles. Press and hold for 3 seconds to lock the controls to
Cycle Status Lights avoid unwanted changes or operation. Press and
The indicator bar at the top of the display will let you hold 3 seconds again to unlock. You may still press
know what stage of the wash cycle is in process, as well START/PAUSE to pause the cycle, or press the POWER
as when the door is locked or if you can still add an item. button to turn the washer off.
For more information on each stage, see “Cycle Status
Lights”. 7 DEEP CLEAN/DEEP CLEAN with Steam
Temperature (on some models)
The recommended wash temperature is preset for each The Deep Clean option adds additional soak and wash time
cycle. You may also select a wash temperature based to many cycles to help remove tough stains. An integrated
on the type of fabric and soils being washed. For best heater helps to maintain optimal wash temperatures. On
results, use the warmest wash water safe for your Steam models, Deep Clean includes a Steam boost for
fabric, following the garment label instructions. All wash added cleaning power. See the “Cycle Guide” for cycles that
temperatures feature a cold rinse, except Warm*, which allow the Deep Clean option.
has a warm wash and a warm rinse. 8 FANFRESH ™ OPTION
Spin Speed With the washer on, press to activate the FanFresh ™
option.
This washer automatically selects the spin speed based This will periodically tumble the load after the end of the
on the cycle selected. Some preset speeds can be cycle for up to 16 hours while the integrated fan circulates
changed. air through the washer to reduce humidity. You may also
t Faster spin speeds mean shorter dry times, but may activate the FanFresh option without running a cycle by
increase wrinkling in your load. pressing and holding for 3 seconds, then pressing
t Slower spin speeds reduce wrinkling, but will leave START/PAUSE.
your load more damp. NOTE: The door will lock while the FanFresh option is
Soil Level active. Press the POWER button to stop the cycle and
Soil level (wash time) is preset for each wash cycle. As you unlock the door.
press the Soil Level button, the cycle time will increase or
decrease in the Estimated Time Remaining display. 9 PRECISION DISPENSE DRAWER
For most loads, use the soil level that is preset with the The Precision Dispense drawer gives you the convenience
cycle you have chosen. For heavily soiled and sturdy of automatically adding HE detergent, liquid chlorine bleach,
fabrics, press Soil Level to select more wash time. For and fabric softener to the wash load at the proper time.
lightly soiled and delicate fabrics, press Soil Level to Steam models also feature an Oxi /color-safe bleach
select less wash time. Lower soil level settings will help compartment. See “Using the Dispenser” for information on
reduce tangling and wrinkling. using the dispenser drawer.
Cycle Signal
Use this option to adjust volume of the signal that sounds A
at end of cycle. This compartment holds liquid or powdered HE
detergent for your main wash cycle.
NOTE: You may also turn off the tones that sound when a
button is pressed. Press and hold the EcoBoost button for For models without an Oxi dispenser compartment,
about one second to turn button sounds on or off. liquid or powdered color-safe bleach or Oxi
booster product may be added to the HE detergent
compartment along with the same type of detergent,
6 OPTION BUTTONS liquid or powdered.
Use these buttons to activate additional wash options
or additional features on the washer. Not all options are B Liquid fabric softener compartment
available on all models. Automatically dilutes and dispenses liquid fabric
EcoBoost ™ option softener at the optimum time in the cycle.
Press to activate the EcoBoost ™ option. The EcoBoost ™ Use only liquid fabric softener in this dispenser.
option provides additional energy savings through
reduced hot water usage and maintains cleaning C Liquid chlorine bleach compartment
performance by lengthening the wash time on some Automatically dilutes and dispenses liquid chlorine
cycles.
NOTE: Press and hold the EcoBoost button for about one after the wash cycle. This compartment cannot dilute
second to turn button sounds on or off. powdered bleach.
OXI Dispense (on some models) D Oxi Dispense compartment (Steam models only)
Turn this option on when using Oxi boost products in the This compartment holds measured liquid or powdered
dispenser to ensure they are dispensed at the optimal time Oxi booster product and dispenses it at the proper time
in the cycle. Oxi Dispense is not available on the Quick in the cycle. Oxi Dispense is not available on the Quick
Wash, Delicates, or Handwash cycle. Wash, Delicates, or Handwash cycle.
Presoak This compartment may also be used to hold detergent
Press to add a Presoak to a wash cycle to help loosen when using the Presoak option.
tough stains. On models with Steam, you may add
detergent to the Oxi compartment for Presoak.
3-2
CYCLE GUIDE — STANDARD CYCLES
Settings and options shown in bold
load being washed.
Not all cycles and options are available on all models.
For best performance, not all settings are available with each cycle, and some options cannot be used together.
Items to wash
using default Cycle: Wash Spin Soil Available Cycle Details:
cycle settings: Temperature*: Speed: Level: Options:
Sturdy colorfast Heavy Sanitize † Extra High Heavy Extra Rinse High-speed tumbling and a
fabrics and heavily Duty Hot High Normal Deep Clean
soiled garments, Warm* Medium Light Presoak optimal cleaning and reduce
towels, and jeans Warm Low EcoBoost drying times.
Cold No Spin FanFresh
Delay Start
Normally soiled cottons, Normal/ Hot Extra High Heavy Extra Rinse This cycle combines medium-speed
linens, sheets, and Casual Warm High Normal Deep Clean tumbling and a high-speed spin.
mixed garment loads Cold Medium Light Presoak This cycle is designed to provide
No Spin FanFresh
Delay Start
Heavily soiled white Whitest Sanitize † Extra High Heavy Extra Rinse Hot wash temperatures ensure
fabrics Whites Hot High Normal Deep Clean liquid chlorine bleach action.
Warm* Medium Light Presoak An Extra Rinse helps remove any
Warm Low EcoBoost bleach residue in clothes.
Cold No Spin FanFresh
Delay Start
Blankets, comforters Bulky Sanitize † High Heavy Extra Rinse Uses an initial soak to completely
Items Hot Medium Normal Deep Clean saturate the load, followed by
Warm* Low Light Presoak medium wash speeds and a
Warm No Spin EcoBoost medium-speed spin to maintain
Cold FanFresh load balance.
Delay Start
Small loads of lightly Quick Wash Hot Extra High Heavy Extra Rinse For small loads (3-4 items) needed
soiled garments Warm High Normal FanFresh quickly. This cycle combines
Cold Medium Light Delay Start high-speed tumbling, a shortened
Low wash time, and a high-speed spin
for reduced drying times.
Sheer fabrics, Delicate Warm* Extra High Normal Extra Rinse This cycle combines low-speed
lingerie, sweaters, Warm High Light FanFresh tumbling and low-speed spin
and lightly-soiled Cold Medium Delay Start for gentle fabric care and reduced
shirts, blouses, Low wrinkling
trousers, pants, No Spin
and dresses
Small loads of items Hand Wash Warm* Extra High Normal Extra Rinse Similar to the way garments are
labeled “handwash”: Warm High Light FanFresh hand-washed in a sink, this cycle
undergarments, Cold Medium Delay Start combines periods of low-speed
washable silks Low tumbling and soaking. NOTE: Use
No Spin mesh garment bags as needed.
* All temperature selections feature a Cold rinse, except Warm*, which features a warm wash and a warm rinse.
† Sanitize
and towels. There is no carryover of bacteria between loads after the cycle is complete. Only
cycles with sanitize wash temperature selected have been designed to meet the requirements
of NSF Protocol P172 for Sanitizing Effectiveness.
Small load: Fill the washer drum with 3-4 items, not more than 1/4 full.
Extra-large load: Fill the washer drum, but make sure clothes can tumble freely.
For best results, avoid packing tightly.
3-3
CYCLE GUIDE — SPECIAL-PURPOSE
CYCLE GUIDE CYCLES
— SPECIAL-PURPOSE CYCLES
Settings and options shown in bold
load being washed.
Not all cycles and options are available on all models.
For best performance, not all settings are available with each cycle, and some options cannot be used together.
Items to wash
using default Cycle: Wash Spin Soil Available Cycle Details:
cycle settings: Temperature*: Speed: Level: Options:
Swimwear, items Rinse /Drain Warm* Extra High N/A Extra Rinse This cycle adds water, then uses
that need rinsing only & Spin Warm High FanFresh high-speed tumbling and an extra
Cold Medium Delay Start high-speed spin. For some fabrics,
Low you may wish to set the spin speed
No Spin to a lower setting.
Wet load of clothes Rinse/ Drain N/A Extra High N/A FanFresh Use Drain & Spin to remove excess
& Spin High water from the load by choosing
Medium Rinse/Drain & Spin and turning off
Low Extra Rinse. Spin speed can be set
to a lower setting.
Sturdy garments and Allergen †† Sanitize † Extra High Heavy Extra Rinse
household items Hot High Normal Deep Clean allergens such as exposed to
exposed to possible Medium Light Presoak dander from normally-soiled items
allergens FanFresh
Delay Start
Jeans and denims Jeans Warm Medium Heavy Extra Rinse Cycle combines low-speed
(on some models) Cold Low Normal Presoak tumbling and medium-speed spins
No Spin Light FanFresh to provide gentle care for jeans and
Delay Start denims.
No clothes in washer Clean Washer Use monthly with Affresh® to clean
Cycle the interior of the washer. Make
sure no clothes are in washer. The
* All temperature selections feature a Cold rinse, except Warm*, which features a warm wash and a warm rinse.
† Sanitize
and towels. There is no carryover of bacteria between loads after the cycle is complete. Only
cycles with sanitize wash temperature selected have been designed to meet the requirements
of NSF Protocol P172 for Sanitizing Effectiveness.
†† Allergen
and maintained the water temperature necessary to kill dust mites. Only the allergen cycle has
been designed to meet the requirements of NSF Protocol P351 for Allergen Reduction Performance
effectiveness.
3-4
USING THE WASHER
3-5
USING THE WASHER (Continued)
Using the Dispenser
To use the Precision Dispense drawer:
1. Open the dispenser drawer.
2. Add laundry products as described in steps 3–6.
3. Slowly close the dispenser drawer. Make sure it is
completely closed.
NOTE: A small amount of water may remain in the dispensers
from the previous wash cycle. This is normal.
HE detergent HE detergent
compartment compartment
3-6
9
USING THE WASHER (Continued)
4. Add fabric so ftener to dispenser 6. Add Oxi or color safe bleach
(if desired) (on some models)
Oxi / color safe bleach
compartment
Liquid fabric
softener
Four compartment dispenser shown compartment Four compartment dispenser shown
Pour a measured amount of liquid fabric softener into liquid On models with a 4-compartment dispenser,
fabric softener compartment. Always follow manufacturer’s add Oxi booster or color safe bleach to the
directions for correct amount of fabric softener based on your Oxi compartment. Be sure to select the
load size. OXI Dispense option.
Fabric softener is always dispensed in the last rinse, even if Always follow the manufacturer’s recommendations.
Extra Rinse is selected. When using the Presoak option, 1/3 of the detergent for
IMPORTANT: the load may be placed in the Oxi compartment in place
of an Oxi product.
For models without an Oxi compartment:
dispense into washer. You may add powdered or liquid Oxi-type boosters or color-safe
Do not spill or drip any fabric softener onto the clothes. bleach to the detergent compartment with the same type of
Do not use liquid fabric softener dispenser balls in this
detergent, powdered or liquid.
washer. They will not dispense correctly.
Liquid chlorine
bleach
compartment
Four compartment dispenser shown
(165 mL). Use a measuring cup with a pour spout; do not guess.
to dispense too soon and may cause garment damage.
Do not add color-safe bleach or oxi-product to this dispenser.
3-7
USING THE WASHER (Continued)
8. Select CYCLE 11. Setting a delayed start
W
W
Delay Set
Delay Start C
The display will show the default settings for the selected
cycle. If desired, press the button beneath each setting to
adjust the Temperature, Soil Level, Spin Speed, and Cycle
Signal. Adjusting the Soil Level will change the Estimated Time
Remaining. Overloading, unbalanced loads, or excessive suds
may also cause the washer to increase the cycle time. Press and hold the START/PAUSE button to start the wash
NOTE: Not all settings are available on all cycles. See “Cycle cycle. To pause a cycle in progress, press the START/PAUSE
Guide” for available settings. button once, then press and hold again to continue the cycle.
To cancel a cycle, press the POWER button.
Once you press and hold START/PAUSE, you will hear the
10. Select any additional options
door lock, unlock, and lock again. The washer door will remain
locked during the wash cycle.
3-8
USING THE WASHER (Continued)
Cycle
CycleStatus Lights
Status Lights
The Cycle Status Lights show the progress of a cycle. At each Wash
stage of the process, you may notice sounds or pauses that are This is the main portion of the wash cycle. You will see the
different from traditional washers. washer tumble the load. The motor sounds may change at
Door Locked different stages in the cycle. The wash time is determined by
the selected cycle and soil level along with your load size.
Door Locked will light to indicate that the door is locked and
Rinse
FanFresh ™ You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. If used, liquid chlorine
The FanFresh™ indicator will light when the FanFresh ™option
is active. During this time, the washer will occasionally tumble in the last rinse.
the load while a fan circulates fresh air through the washer.
Spin
Add a Garment
The washer spins the load at increasing speeds for
When Add a Garment is lit, you may pause the washer, open proper water removal, based on the selected cycle
the door, and add items. and spin speed.
Sensing Steam (on some models)
When the START/PAUSE button is pressed, the washer will This will light to show that the cycle is using a Steam boost
for added cleaning power.
hear a click, the drum will make a partial turn, and the door
Sanitized
Once the door has locked the second time, the washer will Sanitized will light on cycles with a Sanitize setting once the
begin tumbling and adding water. This sensing process will load has been washed at the proper temperature for the
continue until the correct amount of water has been added necessary time to meet NSF Sanitization requirements.
dispenser, adding detergent to the load. Done
The displayed time may change as the washer goes through Once the cycle is complete, this light will come on.
the sensing process. This is normal. Remove the load promptly for best results.
Soak
This portion of the cycle allows gentle tumbling for water and
detergent to soak into the load for optimal cleaning.
3-9
USING THE WASHER (Continued)
WASHER MAINTENANCE
13. Remove garments promptly
after cycle is finished CLEANING YOUR WASHER
Keep your washer as clean and fresh as your clothes.
To keep washer interior odor-free, follow this recommended
cleaning procedure at least once a month:
1. Make sure laundry drum is empty.
2. Using recommended AFFRESH washer ®
cleaner, add
one tablet to washer basket
OR
If using liquid chlorine bleach, add 1 cup (250 mL) to
liquid chlorine bleach dispenser.
IMPORTANT: Do not add detergent to CLEAN WASHER
cycle. Do not use more than recommended amount of
bleach to avoid damaging product over time.
3. Close washer door.
Promptly remove garments after cycle has 4. Press POWER.
completed to avoid odor and rusting of 5. Select CLEAN WASHER with Affresh™ cycle.
metal objects on garments. When unloading 6. Press and hold START/PAUSE.
garments, pull back the door seal and check NOTE: The basket will rotate, then the door will unlock,
for small items between the tub and the basket. lock again, and then the cycle will continue. The washer
If you will be unable to remove the load will add some water, and the basket will rotate while
promptly, use the FanFresh ™ option. If the the washer runs a short sensing cycle. This will take
FanFresh ™ option is selected, the washer will approximately 3 minutes.
automatically activate the fan and tumble 7. The cycle will determine whether clothing or other items
the load periodically for up to 16 hours. are in the washer. If no items are detected in the washer,
NOTE: it will proceed to Step 8.
After any wash cycle is completed, If any items are detected in the washer, “rL” will be
the door must be opened and then displayed, and the WASH and CONTROL LOCK lights
will light. The door will unlock. Open and remove any
closed before a new cycle can begin.
garments in the wash drum. Press POWER to cancel the
A small amount of water may remain in the dispensers after error message. Then repeat steps 3–6 to start the cycle
the wash cycle is complete. This is normal. again.
This washer has a tight seal to avoid water leaks. To avoid 8.
odors, leave the door open to allow the washer to dry PAUSE or POWER is pressed before the cycle is
between uses. complete, “Int” (Interrupted) will appear in the display.
It may take up to 10 minutes for the door to unlock.
9. After the cycle has ended, leave the door open slightly,
to allow for better ventilation and drying of washer
interior.
To clean exterior:
1. Use a soft, damp cloth or sponge to wipe up any spills.
2. Use mild soap and water if needed.
IMPORTANT:
abrasive products.
3-10
WASHER MAINTENANCE
WASHER MAINTENANCE
CLEANING
CLEANING YOUR
THE WASHER
DISPENSER CLEANING THE DOOR SEAL
Keep your washer as clean and fresh as your clothes. 1. Open the washer door and remove any clothing or items
To keep washer
dispenser interior odor-free,
compartments. To removefollow
residue,this recommended
follow this from the washer.
cleaning procedure
recommended at least
cleaning once a month:
procedure: 2. Inspect the gray colored seal between the door opening
Make
1. Pull sure laundry
dispenser drawerdrum is empty.
out until it stops. and the basket for stained areas. Pull back the seal to
inspect all areas under the seal and to check for foreign
2. Press
Usingdown on the release
recommended tab andwasher
AFFRESH pull
® straight out to
cleaner, add objects.
remove the to
one tablet dispenser.
washer basket
OR
If using liquid chlorine bleach, add 1 cup (250 mL) to
liquid chlorine bleach dispenser. Seal
IMPORTANT: Do not add detergent to CLEAN WASHER
cycle. Do not use more than recommended amount of
bleach to avoid damaging product over time.
3. Close washer door.
4. Press POWER.
5. Select CLEAN WASHER with Affresh™ cycle.
6. Press and hold START/PAUSE. 3. If stained areas are found, wipe down these areas of the
NOTE: The basket will rotate, then the door will unlock, seal, using the procedure that follows.
lock again, and then the cycle will continue. The washer a) Mix a dilute solution, using 3/4 cup (177 mL) of liquid
will add some water, and the basket will rotate while chlorine bleach, and 1 gal. (3.8 L) of warm tap water.
the washer runs a short sensing cycle. This will take b) Wipe the seal area with the dilute solution, using
3. Lift o cover 3
approximately panel by
minutes. a damp cloth.
pulling straight up.
7. The cycle will determine whether clothing or other items c) Let stand 5 minutes.
are in the washer. If no items are detected in the washer, d) Wipe down area thoroughly with a dry cloth and let the
it will proceed to Step 8. washer interior air dry with door open.
If any items are detected in the washer, “rL” will be IMPORTANT: Wear rubber gloves when cleaning for
displayed, and the WASH and CONTROL LOCK lights prolonged periods. Refer to the bleach manufacturer’s
will light. The door will unlock. Open and remove any instructions for proper use.
garments in the wash drum. Press POWER to cancel the
s after 4. Wash
error dispenser
message. and Then repeat steps 3–6 to start the cycle
cover
again.panel in warm,
soapy water, using a mild
oid 8. detergent.
PAUSE or POWER is pressed before the cycle is
5. Rinse with warm
complete, water.
“Int” (Interrupted) will appear in the display.
6. Air dry or wipe with
It may take up to 10 a minutes for the door to unlock.
9. clean
After towel,
the cycleslidehas
cover
ended, leave the door open slightly,
panel back
to allow foronto posts
better on
ventilation and drying of washer
dispenser.
interior.
7. Align edges of dispenser
To clean exterior:
with guides in washer,
1. then
Use aslide
soft,dispenser
damp cloth or sponge to wipe up any spills.
2. back into slot.
Use mild soap and water if needed.
IMPORTANT:
IMPORTANT: Dispenser is
not dishwasher
abrasive safe.
products.
3-11
WASHER MAINTENANCE (Continued)
CLEANING THE DISPENSER CLEANING
NON-USE THE
AND DOOR SEAL
VACATION CARE
1.Operate
Open the washer
your door
washer and
only remove
when you any clothing
are home. or items
If moving,
dispenser compartments. To remove residue, follow this orfrom the washer.
not using your washer for a period of time, follow these
recommended cleaning procedure: 2.steps:
Inspect the gray colored seal between the door opening
1. Pull dispenser drawer out until it stops. 1. and the basket
Unplug for stained
or disconnect areas.toPull
power back the seal to
washer.
inspect all areas under the seal and to check for foreign
2. Press down on the release tab and pull straight out to 2. objects.
remove the dispenser. to water pressure surges.
Seal
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where i t will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
3.1.If Shut
stainedoff areas
both are
water faucets,
found, wipedisconnect
down these and drain
areas water
of the
inletusing
seal, hoses. the procedure that follows.
2.a)Put
Mix1 aqt.
dilute
(1 L)solution, using
of R.V.-type 3/4 cup in
antifreeze (177 mL) of
basket andliquid
run REINS
chlorine
washer onbleach, and 1SPIN
RINSE AND gal. (3.8
cycleL)for
of warm
abouttap water.
30 seconds
To reinsta
b)toWipe
mix antifreeze
the seal areaand remaining
with the dilutewater.
solution, using
3. Lift o cover panel by or movin
a damp cloth.
3. Unplug washer or disconnect power.
pulling straight up. 1. Refer
c) Let stand 5Tominutes.
IMPORTANT: reduce risk of hose failure, replace inlet conne
d) Wipe down area thoroughly with a dry cloth and let the
cuts,washer
wear orinterior air dry with door open.
water leaks. 2. Before
recom
HELPFUL TIP: Wear
IMPORTANT: Whenrubber
replacing your
gloves inletcleaning
when hoses, mark
for
replacement date Refer
on label with a permanent marker. To use w
prolonged periods. to the bleach manufacturer’s
instructions for proper use. 1. Flush
hoses
4. Wash dispenser and
cover panel in warm, 2. Plug i
soapy water, using a mild TRANSPORTING YOUR WASHER 3. Run w
detergent. washe
5. Rinse with warm water. 1. Shut off both water faucets. Disconnect and drain water deterg
6. Air dry or wipe with a inlet hoses. amou
clean towel, slide cover 2. If washer will be moved during freezing weather, follow
panel back onto posts on WINTER STORAGE CARE directions before moving.
dispenser.
3. Disconnect drain hose from drain system and from back
7. Align edges of dispenser of washer.
with guides in washer,
4. Unplug power cord.
then slide dispenser
back into slot. 5. Place inlet hoses and drain hose inside washer basket.
IMPORTANT: Dispenser is 6. Bundle power cord with a rubber band or cable tie to
not dishwasher safe. keep it from hanging onto the ground.
IMPORTANT: Call for service to install new transport bolts.
Do not reuse transport bolts. Washer must be transported
in the upright position. To avoid structural damage to
your washer, it must be properly set up for relocation by a
3-12
WASHER MAINTENANCE (Continued)
ng,
hese
her
in
ng
water
back
ket.
to
bolts.
ted
by a
3-13
TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or O -Balance
Vibration, rocking, or Feet may not be in contact with the
“walking” must be level to operate properly.
y Jam nuts must be tight
against the bottom of the cabinet.
Washer may not be level.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced Avoid tightly packing the load. Avoid washing single items.
or too large. Balance a single item such as a rug or jeans jacket with a
few extra items.
Use Bulky Item
ky Item cycle for oversized, non-absorbent items
Noises
Clicking or metallic Door locking or unlocking. The door will lock unlock and lockk again
again.. Yo
Y
You
u will hear three
noises clicks after pushing start. This is normal.
Objects caught in washer Empty pockets before washing. Loose items such as coins
drain system. could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Gurgling or humming Washer may be It is normal to hear the pump making a humming sound with
draining water.r
during the spin/drain cycles.
Water Leaks
Check the following for Fill hoses not attached tightly.
y
proper installation:
Fill hose washers.
Drain hose connection. Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks Water can backup out of a clogged sink or drainpipe. Check
or clogged sink or drain. all household plumbing for leaks (laundry tubs, drain pipe,
water pipes, and faucets.)
Water or suds leaking Not using HE detergent or using too Only use HE detergent. Suds from regular detergents can
from door or rear of much HE detergent. cause leaking from the door or rear of cabinet. Always measure
cabinet detergent and follow manufacturer’s directions
’ di rections based on your
load requirements.
Residue on door glass. Periodically clean the the underside of the glass window to
avoid potential leaks.
Washer not performing as expected
Load not completely Water level not visible on door or This is normal for an HE front load washer.r The washer senses load
covered in water.r does not cover clothes. sizes and adds the correct amount off w
water optimal
ater forr optimal cleaning.
3-14
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
17
3-15
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Incorrect or wrong Check for proper water supply. Are hot and cold inlet hoses reversed?
wash or rinse
temperatures Both hoses must be attached to both washer and faucet, and
Load not rinsed Check for proper water supply. Are hot and cold inlet hoses reversed?
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
Not using HE detergent or using too The suds from regular detergent can cause the washer
much HE detergent. to operate incorrectly.
Use only HE detergent. Always measure detergent and follow
manufacture’s directions based on load size and soil level.
Washer not loaded as recommended. Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the “Cycle
Guide” for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
18
3-16
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Load is tangling Washer not loaded as recommended. Add load loosely. Items need to move freely reduce
wrinkling and tangling. See the “Cycle Guide” for load
size recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Wash action and/or spin speed too Select a slower spin speed. Note that items will be wetter
fast for load. than when using a higher speed spin.
Not cleaning or Washer not loaded as recommended. Add load loosely. Items need to move freely for best cleaning.
removing stains See the “Cycle Guide” for load size recommendations for each
cycle.
Add only 1 or 2 garments after washer has started.
Not using HE detergent or using too Use only HE detergent. Always measure detergent and follow
much HE detergent. manufacture’s directions based on load size and soil level.
Hard water or high level of iron (rust)
in water.
Fabric softener dispensing ball used. Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Powdered detergent used for Consider using liquid detergent.
low-speed cycle.
Not using correct cycle for fabric type. Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
If using Quick Wash cycle, wash only a few items.
Use Whitest Whites and Heavy Duty cycle for tough cleaning.
Add an extra rinse for heavily soiled loads.
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Odors Monthly maintenance not done as Run the Clean Washer cycle with AFFRESH ® monthly.
®
monthly.
recommended. See “Cleaning Your Washer” in Washer Maintenance .
Unload washer as soon as cycle is complete. Use the FanFresh
option if load cannot be removed immediately after the wash is
complete.
Not using HE detergent or using too Use only HE detergent. Be sure to measure correctly. Always
much HE detergent. follow the manufacturer’s directions.
See “Cleaning your Washer” section.
Door not left open after use. This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
3-17
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Gray whites, dingy Load not sorted properly. The transfer of dye can occur when mixing whites and colors in
colors a load. Sort dark clothes from whites and lights.
Wash temperatures too low. Use hot or warm washes if safe for the load. Make sure your hot
water system is adequate to provide a hot water wash.
Not enough detergent used, Use more detergent for washing heavy soils in cold or
or hard water. hard water.
Incorrect dispenser Clogged dispensers or laundry
operation products dispensing too soon.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load.
Liquid chlorine bleach not used in Use only liquid chlorine bleach in the bleach compartment.
bleach compartment.
Oxi Dispense option (on some You may use powdered or liquid laundry boosters in the Oxi
models) not selected. compartment (on some models). Always select the Oxi Dispense
20
3-18
TROUBLESHOOTING (continued)
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
F5E2 (door will not lock) Washer door not locking. Press POWER to cancel the cycle. Make sure the door is closed
appears in display completely and latching. Check for items in the washer drum
that may be keeping the door from closing
completely.
F7E1 (motor drive error) Washer is overloaded. Remove some items. See “Cycle Guide”
appears in display drum. for load size recommendations.
Make sure that all shipping materials have been removed. See
the Installation Instructions.
“rl” (remove load) Load detected in drum during Clean Remove items from drum and restart Clean Washer cycle.
appears in display Washer cycle.
F5E1 code appears Door has not been opened and closed
in display for at least 3 cycles. Open and close the door to clear the display.
F#E# code other than System error code. Press POWER once to clear the code. Then press POWER
as described above again to restart washer. If code appears again, call for service.
appears in display
21
3-19
COMPONENT ACCESS
This section instructs you on how to service each component inside this Front-Loading Automatic Washer.
The components and their locations are shown below.
COMPONENT LOCATIONS
Water Inlet Valve Line Filter
Pressure
Fan Assembly Switch
Tub Assembly
Springs
Detergent
Dispenser & Motor Central
Assembly Control Unit
*Top View
(top panel removed) Power Cord
Water Inlet Water Inlet Valve
Basket
Front
Interlock
Switch
Motor Vent
Tube
Shock Pressure
Absorbers Hose
Heater &
Motor Thermistor
Control Unit
Shock
Absorbers
Bottom Drain Pump
Tub Weight *Front View Back View
(front panel removed) (back panel removed)
4-1
REMOVING THE DISPENSER DRAWER, TOP AND
CONSOLE ASSEMBLY
WARNING Console
Tabs
Dispenser Drawer
Release Tab
4. To remove the top:
Remove These Screws
a) Remove the three 1/4" screws from the
rear top cover of the washer.
d) Lift the top edge of the console and
Top Cover Screws
unhook it from the holder tabs.
4-2
REMOVING THE CONSOLE AND
THE SELECTOR/LED ASSEMBLY (continued)
Remove Connector
Console
Console Front
Console Back
4-3
REMOVING THE CENTRAL CONTROL UNIT
Central Control Unit Connectors (21)
WARNING Connector
Cover
Locking
Tab
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
operating.
Failure to do so can result in death or
electrical shock.
Figure 1
1. Unplug washer or disconnect power.
6. Lift up on the locking tab, and push the
2. Turn off the water supply to the washer.
central control unit (CCU) toward the rear
3. Remove the top cover from the washer, of the washer and up as far as it will go, and
see "REMOVING THE DISPENSER DRAWER, TOP remove the CCU tabs from the keyhole slots
AND CONSOLE ASSEMBLY" for procedure. in the chassis.
Keyhole Slots Up
Push
4-4
REMOVING THE CENTRAL CONTROL UNIT (continued)
REASSEMBLY NOTE: The photo shows the Make sure that all connectors are firmly
connector callouts for the central control unit. seated onto the circuit board, and that they
lock securely into place.
Door Not Flow Detergent Door Drain Vent Hot / Steam Valve
Closed Used Meter Dispenser Lock Pump Fan Cold (steam
Switch (steam Motor Coil Valves model)
model)
MCU
MS2 Power
Pressure
Sensor/ PS8 Interference
Switch IF2 Filter
Temperature Door
Sensor SET2 DLS2 Lock Switch
Not Heater
Used UP3 HE2 Element
User
Interface UI7
MCU
Communi- MI3
cations
Not
Used FAC3
4-5
REMOVING THE WATER INLET VALVE
5. Lift the locking tabs with a small-blade
WARNING screwdriver and pull the wire connectors
out of the hot and cold water inlet valve
solenoid terminal holders.
6. Loosen the clamp, and pull the water inlet
hose off the water valve.
Connector Tabs
Electrical Shock Hazard
Disconnect power before servicing.
Replace all parts and panels before
Connectors
operating.
Failure to do so can result in death or
electrical shock. Water Inlet Valve
Inlet Hose
1. Unplug washer or disconnect power. & Clamp
2. Turn off the water supply to the washer. 7. At the rear of the washer, remove the screw
3. Remove the water hoses from the hot and from the water inlet valve. Slide the valve to
cold water inlet valve. the right, and push it into the washer off the
4. Remove the top cover (see "REMOVING rear panel.
THE DISPENSER DRAWER, TOP AND CONSOLE
ASSEMBLY" for the procedure). Water Inlet Valve Screw
4-6
REMOVING THE PRESSURE SWITCH
4. Press and release the two wire connector
WARNING locking arms and pull the connector off the
pressure switch.
5. Pull the pressure hose off the pressure
switch fitting.
Pressure Switch
4-7
REMOVING THE LINE FILTER & POWER SUPPLY CORD
c) Disconnect the three wire connectors from
WARNING the line filter. NOTE: Press and release the
locking tabs on the 2-wire connector to
disconnect it from the filter.
Tabs
4-8
REMOVING THE DETERGENT DISPENSER ASSEMBLY
WARNING
Water Supply Hose
Vent Tube
Electrical Shock Hazard
Disconnect power before servicing.
6. Loosen the clamp and remove the tub-to-
Replace all parts and panels before
dispenser vent tube from the dispenser.
operating.
Failure to do so can result in death or 7. Remove the detergent dispenser screws
electrical shock. from the front and top of the washer.
Terminal
Connectors Dispenser Motor
4-9
REMOVING THE DETERGENT DISPENSER ASSEMBLY (continued)
11. With a flat blade screwdriver, release the
tab securing the detergent dispenser to the
front support.
Slots
Reassembly Note:
While removing the water supply tube the nozzel
will most likely remain in the tube. It must be
removed from the tube and placed back into the
dispenser before reconnection of the water sup-
ply tube.
Nozzel remains in
Water Supply Tube the water supply
tube after removal
c) Varify that the nozzel is fully seated into the
water supply tube.
Once the nozzel is in place and seated all the
way, Replace the water supply tube and the
clamp.
4-10
REMOVING THE DETERGENT DISPENSER MOTOR
4. Lift the locking tabs and remove the two
WARNING wire connectors from the detergent dis-
penser motor terminals.
Mounting Screw
Cam
4-11
REMOVING THE DOOR SWITCH ASSEMBLY FRONT PANEL AND BELLOWS
6. To remove the door switch assembly:
WARNING a) Pull the bellows off the lip of the front panel
beside the door switch assembly just enough
to access the switch assembly.
Water Inlet
Door Switch
1. Unplug washer or disconnect power.
b) Remove the two T-20 Torx screws from
2. Turn off the water supply to the washer.
the door switch assembly.
3. Remove the top cover and the console
("REMOVING THE DISPENSER DRAWER, TOP AND
CONSOLE ASSEMBLY" for the procedures).
4. Open the washer door.
Door Switch Screws
Tension Spring
4-12
REMOVING THE DOOR SWITCH ASSEMBLY FRONT PANEL AND BELLOWS
(continued)
e) To remove the front panel:, Remove the 7. To remove the bellows:
top and console. a) Remove the two T-20 Torx screws from
f) Remove 4 screws at the bottom of the the door switch assembly.
front panel. b) Remove the front panel from the washer.
Figure 1
c) Turn the bellows retaining clamp screw
g) Remove 3 screws at the top of the front counterclockwise until the clamp is loose
panel. Place a piece of tape across the door enough to remove it from around the
and front panel to secure the door during bellows (see figure 1).
removal. NOTE: It may be necessary to completely
Hangers remove the screw from one end of the
clamp.
Work the bellows off of the flanges.
Weep Holes
4-13
REMOVING THE DRAIN PUMP
WARNING Clamp
Pump-To-Tub Hose
Clamp
Rubber Isolators
Electrical Shock Hazard
Disconnect power before servicing. 5. Loosen the clamp and remove the pump-to-
tub hose from the drain pump.
Replace all parts and panels before
operating.
Failure to do so can result in death or REASSEMBLY NOTE: When you reconnect the
electrical shock. hoses, align their tab(s) with the marks on the
drain pump.
1. Unplug washer or disconnect power. 6. Pull the rubber tab straight out to free the
2. Turn off the water supply to the washer. "keyhole" bracket and remove the front of
3. Remove the front panel, see ("REMOVING THE the drain pump.
DOOR SWITCH ASSEMBLY FRONT PANEL AND 7. Work the pump side to side while pulling
BELLOWS") forward to release the "keyholes" at the
back of the pump from the rubber isolators.
Rubber Tab
4-14
REMOVING THE ECO VALVE
WARNING Clamp
Pump-To-Tub Hose
Clamp
Rubber Isolators
Electrical Shock Hazard
Disconnect power before servicing. 5. Pull the pressure hose off the air trap that
is connected to the pump-to-tub/ECO valve
Replace all parts and panels before
hose.
operating.
6. Loosen the clamps at both ends of the
Failure to do so can result in death or
pump-to-tub hose, and pull the hose/ECO
electrical shock.
valve off the tub and drain pump.
ECO Valve
4-15
REMOVING THE MOTOR CONTROL UNIT
WARNING Remove Screws at these locations
to detach lower support bracket
Mounting Tabs
Release Tab
Slots
4-16
REMOVING THE VENT / FAN
1. Unplug washer or disconnect power.
8. Remove vent /Fan assembly from washer.
2. Turn off the water supply to the washer.
3. Pull the washer away from the wall. Connector
4. Remove the top panel from the washer
("REMOVING THE DISPENSER DRAWER, TOP
AND CONSOLE ASSEMBLY" for the procedure).
5. Remove 2 screws from the back panel at the
left rear corner of the washer.
Fan Housing
Remove Screws
Fan
Connectors
Fan Housing
Vent Tube
4-17
REMOVING THE TEMPERATURE SENSOR & HEATER
WARNING b) Loosen the 10 mm nut and pull the tem-
perature sensor out of the heater.
10 mm Nut
Cover
Heater
10 mm Nut
Remove Screw
Ground Terminal
5. To remove the temperature sensor: d) Pull the heater out of the tub opening.
a) Remove 1 screw holding the cover in place.
b) Disconnect the wire connectors from the
heater and temperature sensor.
Temperature Sensor
Wire Connector
Spring Clip
4-18
REMOVING THE MOTOR
WARNING
Remove Bolt
4-19
REMOVING THE MOTOR (continued)
4-20
REMOVING THE TUB ASSEMBLY
7. Remove the 2 hex-head screws from the
WARNING front frame and remove the frame.
Tube To Dispenser
1/2" Bolts
Water Feed Tube
Tube To Tub
4-21
REMOVING THE TUB ASSEMBLY (continued)
9. Remove the bellows from the tub see 15. Disconnect the pressure hose from the pres-
("REMOVING THE DOOR SWITCH ASSEMBLY sure switch.
FRONT PANEL AND BELLOWS" for the
procedure).
10. Using a shallow pan to catch the water, un-
screw the filter from the drain pump, and
drain the water from the pump.
Disconnect Hose
WARNING
Excessive Weight Hazard
Use two or more people to move and
install washer.
Failure to do so can result in back or
other injury.
21. To remove the tub and basket:
a) Lift the tub and basket assembly and un-
hook the two suspension springs, then
remove the assembly from the washer,
and place it front-side down on a padded
surface.
Suspension Spring
4-23
COMPONENT TESTING
FOR SERVICE TECHNICIAN’S USE ONLY
FOR SERVICE TECHNICIAN’S USE ONLY
IMPORTANT: Electrostatic
Electrostatic Discharge (ESD)
Discharge (ESD) Sensitive
Sensitive Electronics
Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at
approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control
in the appliance.
Before removing the part from its package, touch the anti-static bag to a green ground
connection point or unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly
by edges only.
When repackaging main control assembly in anti-static bag, observe above instructions.
Contents
5-1
Whirlpool User Interface....................................... 2 Troubleshooting Guide ........................................ 11
Maytag User Interface
.......................................... 3 Test Procedures................................................. 13
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
5-2
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
DIAGNOSTIC GUIDE SERVICE DIAGNOSTIC MODE
Before servicing, check the following: These tests allow factory or service personnel
� Make sure there is power at the wall outlet. to test and verify all inputs to the machine control
� Has a household fuse blown or circuit breaker electronics. You may want to do a quick and
tripped? Was a regular fuse used? Inform overall checkup of the washer with these tests
customer that a �me-delay fuse is required. before going to specific troubleshoo�ng tests.
� Are both hot and cold water faucets open
and water supply hoses unobstructed? ACTIVATING SERVICE DIAGNOSTIC MODE
� All tests/checks should be made with a 1. Be sure the washer is in standby mode
VOM (volt-ohm-milliammeter) or DVM (plugged in with all indicators off).
(digital-voltmeter) having a sensi�vity of 2. Select any three bu�ons and follow
20,000 Ω per volt DC or greater. the steps below, using the same bu�ons
� Resistance checks must be made with (remember the bu�ons and the order that the
washer unplugged or power disconnected. bu�ons were pressed):
� IMPORTANT: Avoid using large
Within 8 seconds,
diameter probes when checking harness • Press and Release the 1st selected bu�on,
connectors as the probes may damage • Press and Release the 2nd selected bu�on,
the connectors upon inser�on. • Press and Release the 3rd selected bu�on;
� Check all harnesses and connec�ons • Repeat this 3 bu�on sequence 2 more �mes.
before replacing components. Look for 3. If this test mode has been entered
connectors not fully seated, broken or successfully, all indicators on the console are
loose wires and terminals, pin inser�on, illuminated for 5 seconds with “888” showing
or wires not pressed into connectors in the Es�mated Time Remaining three-digit
far enough to engage metal barbs. display. If there are no saved fault codes, all
� A poten�al cause of a control not indicators on the console will momentarily
func�oning is corrosion or contamina�on on turn off, and then only the seven segment
connec�ons. Use an ohmmeter to check for display will come back on and display “888”.
con�nuity across suspected connec�ons. NOTE: The service diagnos�c mode will �me
out a�er 5 minutes of user inac�vity, or shut
down if AC power is removed.
5-3
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
Unsuccessful Ac�va�on User Interface Test
If entry into diagnos�c mode is unsuccessful, Pressing bu�ons and rota�ng the cycle
refer to the following indica�ons and ac�ons: selector knob will turn on/off the corresponding
Indica�on 1: None of the LED’s or display turn on. indicator and sound a beep as shown in figure
If indicators
1, User Interface Test, pages 2–3. If indicators
Ac�on: Select any cycle.
do not come on and beep a�er pressing
� If indicators come on, try to change the bu�ons and rota�ng the cycle selector knob,
func�on for the three bu�ons used to ac�vate go to TEST #2: User Interface.
the diagnos�c test mode. If any bu�on is
unable to change the func�on, something NOTE: A second press of the POWER bu�on
is faulty with the bu�on, and it will not be while in User Interface Test mode exits the
possible to enter the diagnos�c mode using Service Diagnos�c mode and returns the
that bu�on. Replace the user interface and washer to standby mode.
housing assembly. Exit Procedure
� If no indicators come on a�er selec�ng the To exit User Interface Test, press and hold the
cycle, go to TEST #1. 1st bu�on used to ac�vate Service Diagnos�c
Indica�on 2: Console indicators begin flashing mode for 5 seconds.
immediately.
QUICK DIAGNOSTICS
Ac�on: If console indicators begin flashing on
and off immediately, replace the user interface. NOTE: The Service Diagnos�c mode must be
ac�vated before entering Quick Diagnos�cs;
Ac�va�on with Saved Fault Codes see procedure. If, at any point, the user presses the
If there is a saved fault code, it will be flashing power bu�on, the washer exits to standby mode.
in the display. Review the Fault/Error Codes
table on pages 8–10 for the recommended
Ac�ve Fault Code Display
procedure. If there is no saved fault code,
in Quick Diagnos�cs
“888” will be displayed.
If the display begins flashing while in Quick
USER INTERFACE TEST (Figure 1) Diagnos�cs, it is displaying an ac�ve fault
NOTE: The Service Diagnos�c mode must be code. Ac�ve fault codes are codes that are
ac�vated before entering the User Interface currently detected. Only one ac�ve fault code
Test. can be displayed at a �me.
5-4
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
QUICK DIAGNOSTIC TEST
TEST
WASHER FUNCTION COMPONENT STEP ENDS…
PHASE
C00 Door lock motor is actuated. Door *Door lock system on completion only.
unlocks, and then locks again. *Drain Pump
Pump is activated for 15 seconds.
C01 Heater is turned on. * Heater on completion or at key press.
Steam valve is actuated. * Steam Valve
* Te mperature Sensor
C02 Cold water valve will actuate. * Flow Meter on completion or at key press.
* Cold Water Valve
C03 Dispensing system is set to the *Dispenser Motor on completion only.
Prewash position. *Dispenser Contact
C04 Hot water valve will actuate. * Hot Water Valve on completion or at key press.
C05 Drum rotates clockwise at wash * Motor on completion or at key press.
speed. * Motor Control Unit (MCU)
C06 Heater is turned on. *Heater on completion or at key press.
Drum rotates clockwise at wash speed. *Water Te mperature
The water valve is activated to fill Sensor
drum to minimum water volume *Pressure Sensor
required to wash. (If there is enough
water in the drum, the water valve
will not turn on.)
C07 Drain Pump is actuated until there is * Drain Pump on completion only.
no water in the system—plus an * Pressure Sensor
additional 15 seconds.
C08 Drum rotates counterclockwise * Motor on completion only.
from 35 rpm > 100 rpm > 150 rpm > * Motor Control Unit
100 rpm in 4 minutes.
Drum rotates counterclockwise * Motor on completion or at key press.
at maximum speed. * Motor Control Unit
5-5
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
Advancing Through Saved Fault/ Clearing Fault Codes
Error Codes To clear fault codes, enter Service Diagnostic
Procedure for advancing through saved mode. Then press and hold the 3rd button
fault codes: used to enter Service Diagnostic mode
Press and release g beep tone g most recent fault for 5 seconds. Once the fault codes are
the 3rd bu�on code is displayed. successfully erased, the seven segment
used to ac�vate display will show “888 ”.
Service Diagnos�cs
Repeat g beep tone g second most
recent fault code EXITING SERVICE DIAGNOSTIC MODE
is displayed.
Repeat g beep tone g third most Use either of the two methods below to exit
recent fault code diagnostic mode.
is displayed.
• Pressing the POWER button twice.
Repeat g beep tone g fourth most
recent fault code • Pressing and holding the 1st button
is displayed. used to activate the Service Diagnostic
Repeat g triple beep g back to the most mode for 5 seconds.
recent fault code.
5-6
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
TEST PROCEDURES 6. Plug in washer or reconnect power.
IMPORTANT: The following procedures 7. With a voltmeter set to AC, check for line
may require the use of needle probes voltage at the input of the interference filter.
to measure voltage. Failure to use needle See Figure 3.
probes will damage the connectors. To � If line voltage is present, go to step 8.
ease the process of measuring voltage � If line voltage is not present, verify the
and resistance, test points for each pin are con�nuity of the power cord. If it fails the
accessible through the slots in the plas�c con�nuity check, replace the power cord.
beneath each CCU connector.
8. With a voltmeter set to AC, check for line
TEST #1: Cycle Control Unit/Power Check voltage at the output of the interference filter.
This test checks for incoming and outgoing power See Figure 3.
to and from Cycle Control Unit (CCU). This test � If line voltage is present, go to step 9.
assumes that proper voltage is present at the outlet. � If line voltage is not present, replace the
1. Unplug washer or disconnect power. interference filter.
2. Remove top panel to access the 9. With a voltmeter set to AC, check for input
machine electronics. line voltage to the CCU across pins 1 and 2 of
3. Visually check that all connec�ons to the connector. IF2
interference filter are securely connected. � If line voltage is present, go to step 10.
4. Visually check that all connec�ons to the � If line voltage is not present, check
CCU are fully inserted. harnesses and connec�ons between the
5. If both visual checks pass, go to step 6. filter and the CCU. Repair as necessary.
DL3-Door Lock Coil DP2-Drain Pump
DI6-Detergent Dispenser Motor RP2-Vent Fan
FM3-Flow Meter (steam model) VCH7-Hot/Cold Valves
DCS3-Door Closed Switch VFS2-Steam Valve (steam model)
MS2-MCU Power
PS8 -Pressure IF2-Interference
Sensor/Switch Filter
SET2-Temperature DLS2 -Door
Sensor Lock Switch
HE2-Heater
Element
UI7-User Interface
MI3-MCU
Communica�ons
• = pin-1
Figure 2 - Cycle Control Unit (CCU)
Filter Input - Line (Power Cord) Filter Input - Neutral (Power Cord)
5-7
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
10. DC Supplies � If supply voltages are present, replace the
• +5VDC is used to power IC’s and user interface and housing assembly.
processors on the circuit boards. If +5 VDC � If supply voltages are not present, replace
was missing, the washer would become the CCU.
unresponsive.To verify +5VDC ± 5%, 7. Reassemble all parts and panels.
measure voltage atUI7 pin 7 (GND) to pin 2
(+5V [Vcc]). (Red lead to Vcc.) 8. Plug in washer or reconnect power.
• +12VDC is used to actuate most of the 9. Perform the “User Interface Test”
120VAC relays, triacs, and switches on the to verify repair.
CCU. If +12VDC was missing, the motors,
Some buons do not light indicators:
valves, and pumps would not turn on. To
verify +12VDC ± 5%, measure voltage 1. Unplug washer or disconnect power.
at UI7 pin 3 (–7V) to pin 2 (+5V [Vcc]). 2. Remove the top panel to access the CCU
(Red lead to Vcc.) and user interface (UI).
Troubleshoong: Refer to the wiring diagrams 3. Visually check that the UI and housing
on pages 23–24 when troubleshoong the assembly is properly inserted into the front
DC supplies. If +5 or +12 VDC is missing on console.
the CCU, unplug washer or disconnect power, 4. If visual check passes, replace the UI and
and then disconnect all components from the housing assembly.
CCU relying on that supply. Plug in washer or
reconnect power and check if the DC supply 5. Reassemble all parts and panels.
has returned. If not, replace the CCU. If it has, 6. Plug in washer or reconnect power.
turn washer off and reconnect one connector 7. Perform the “User Interface Test”
at a me unl the component loading down to verify repair.
that supply has been idenfied.
No beep sound is heard:
11. Unplug washer or disconnect power.
1. Unplug washer or disconnect power.
12. Reassemble all parts and panels.
2. Remove the top panel to access the CCU
13. Perform the “Quick Diagnosc Test” and user interface (UI).
to verify repairs.
3. Visually check that ALL CCU connectors
TEST #2: User Interface (UI) are inserted all the way into the CCU.
4. Visually check that ALL UI connectors
This test is performed when any of the
are inserted all the way into the UI.
following situaons occurs during the
User Interface Test: 5. If all visual checks pass, replace the UI
and housing assembly.
� None of the indicators or display turn on
6. Performthe “User Interface Test”
� Some buons do not light indicators to verify repair.
� No beep sound is heard
None of the indicators or display turn on: TEST #3: Motor Circuit
1. Unplug washer or disconnect power. This test checks the motor, motor control unit
2. Remove the top panel to access the CCU (MCU), and wiring.
and user interface (UI). To Motor
From CCU MI3 From CCU MS2
3. Visually check that ALL CCU connectors (MCU Communicaons) (MCU Power)
are inserted all the way into the CCU.
4. Visually check that ALL UI connectors
are inserted all the way into the UI.
5. Visually check that the UI and housing
assembly is properly inserted into the front
console.
6. If all visual checks pass, perform TEST #1: CCU
Power Check, to verify supply voltages. Figure 4 - Motor Control Unit (MCU)
5-8
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
IMPORTANT: A guide (W10271535) is 10. Plug in washer or reconnect power.
required to assemble the rotor onto the sha�. 11. Run the “Quick Diagnos�c Test” on pages
W10271535 is inserted into the threaded hole, 5–6. IMPORTANT: Door must be closed and
and then the rotor is slid on over the guide. locked to run motor.
NOTE: If the harness between the CCU and
12. When the test shows “C05 & C08” on the
MCU is removed or communica�ons are
interrupted during opera�on, the MCU puts display, the motor is powered and line voltage
the motor into a braking mode, resul�ng in a from the CCU should be present across pins
significant drag on the drum when turned by 1 & 2 of connector MS2.
hand. This mode can be cleared by removing � If line voltage is present, replace the MCU.
power from the washer for a few seconds. � If line voltage is not present, replace the CCU.
1. Check the motor and electrical connec�ons
13. Unplug washer or disconnect power.
by performing the “Quick Diagnos�c Test” on
pages 5–6. The following steps assume that 14. Reassemble all parts and panels.
this step was unsuccessful. 15. Perform the “Quick Diagnos�c Test”
2. Unplug washer or disconnect power. to verify repair.
3. Check to see if basket will turn freely.
� If basket turns freely, go to step 4. TEST #4: Door Lock System
� If basket does not turn freely, determine what Perform the following checks if the washer
is causing the mechanical fric�on or lockup. does not lock (or unlock).
4. Remove the top and rear panels to access 1. Check lid lock mechanism for obstruc�on
the machine electronics and motor components. or binding. Repair as necessary.
5. Visually check that connectors MS2 and MI3 2. Unplug washer or disconnect power.
are inserted all the way into the CCU. Refer to 3. Remove top panel to access machine
CCU diagram. electronics.
� If visual checks pass, go to step 6. 4. Visually check that the DL3, DLS2, and
� If visual checks fail, reconnect MS2 and DCS3 connectors are inserted all the way into
MI3, and repeat step 1. the CCU. Refer to CCU diagram.
6. Visually check that all connectors are inserted � If visual check passes, go to step 5.
all the way into the MCU (see Figure 4). � If any of the connectors are not inserted
� If visual checks pass, go to step 7. properly, reconnect and retest door lock.
� If visual checks fail, reconnect the 5. Referring to the chart below, disconnect
MCU connectors and repeat step 1. the specified connectors from the CCU. With
7. Check the motor windings. Disconnect the an ohmmeter, verify resistance values listed
motor harness from the MCU. With an ohmmeter, in the chart.NOTE: To measure the door lock
verify the resistance values as shown below: switch in the “locked” posi�on, plug in washer
Motor Harness Windings (Ω) or reconnect power. Press the POWER bu�on,
Pins 1 & 2 8.5 - 14.0 Ω select any cycle, and then press START.
Pins 2 & 3 8.5 - 14.0 Ω Actua�on of the door lock solenoid should be
Pins 1 & 3 8.5 - 14.0 Ω heard. At that point, unplug the washer and
� If the values are outside the range or open, disconnect DLS2 from the CCU and measure
replace stator assembly; otherwise, reconnect resistance across pins 1 & 2.
the motor harness and go to step 8. DOOR LOCK RESISTANCE
5-10
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
4. Plug in washer or reconnect power. 2. Press START/PAUSE to stop the cycle and
5. With a voltmeter set to AC, a�ach the then press POWER. The cycle will cancel and
leads across the pins of the suspect valve drain the water from the tub.
(see chart in step 3). Run the “Quick 3. Unplug washer or disconnect power.
Diagnos�c Test” and check for line voltage 4. Remove top panel to access machine
across the pins of the valve. NOTE: Refer electronics. Pressure sensor is located
to the “Quick Diagnos�c Test” to determine at top right rear of cabinet.
when the cold, hot, and steam valves are
actuated. (Example: Cold valve is actuated 5. Check hose connec�on between the
during test phase C02.) pressure sensor and the pressure dome
a�ached to the tub.
� If line voltage is present and valve s�ll does
not ac�vate, replace valve assembly. 6. Check to ensure hose is routed correctly in
the lower cabinet and not pinched or crimped.
� If line voltage is not present, replace the CCU.
7. Verify there is no water, suds, or debris
6. Unplug washer or disconnect power. in the hose or dome. Disconnect hose from
7. Reassemble all parts and panels. pressure sensor and blow into hose to clear
8. Perform the “Quick Diagnos�c Test” water, suds, or debris.
to verify repairs. 8. Check hose for leaks. Replace if needed.
9. Visually check that connector PS8 is
TEST #7: Pressure Sensor/Switch inserted all the way into the CCU (refer to
Pressure Sensor (Steam Models) CCU diagram). Also check that
This test checks the pressure sensor, CCU, the pressure sensor harness is securely
and wiring. NOTE: Usually, if the pressure connected to the sensor.
sensor malfunc�ons, the washer will generate 10. Check the harness between the CCU and
a long fill or long drain error. Pressure Sensor for con�nuity.
1. Check the func�onality of the pressure � If there is con�nuity, go to step 11.
sensor by running a small load cycle. The � If there is no con�nuity, repair or replace
valves should turn off automa�cally a�er as necessary.
sensing the correct water level in the tub.
The following steps assume that this step 11. Plug in washer or reconnect power.
was unsuccessful. 12. With a voltmeter set to DC, connect black
probe to CCU connector PS8 , pin 8 (GND) and
red probe to PS8, pin 4 (+5V [Vcc]).
� If +5VDC is present, replace the pressure
sensor.
� If+5VDC is not present, perform TEST #1:
CCU Power Check.
13. If the preceding steps did not correct the
problem, replace the CCU.
� Unplug washer or disconnect power.
� Replace the CCU.
� Reassemble all parts and panels.
� Perform the “Quick Diagnos�c Test”
to verify repair.
5-11
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
Pressure Switch (Non-Steam Models) 8. Check hose for leaks. Replace if needed.
This test checks the pressure switch, CCU, 9. Visually check that connector PS8 is
and wiring. NOTE: Usually, if the pressure inserted all the way into the CCU (refer to
switch malfuncons, the washer will generate CCU diagram). Also check that
a long fill or long drain error. the pressure switch harness is securely
1. Check the funconality of the pressure connected to the switch.
switch by running a small load cycle. The valves 10. Check the harness between the CCU and
should turn off automacally aer sensing the Pressure Switch for connuity.
correct water level in the tub. The following � If there is connuity, go to step 11.
steps assume that this step was unsuccessful.
� If there is no connuity, repair or replace
as necessary.
11. Disconnect PS8 from the CCU and
perform the connuity checks listed in the
chart below. This check can also be performed
at the pressure switch.
a. With no pressure to the switch, there
should be connuity across PS8, pins 4
& 6 (switch pins 11 & 12).
b. Lightly blow into the pressure switch unl
a “click” is heard. Maintain that pressure and
Figure 6 - Pressure Switch verify that there is connuity across PS8, pins
4 & 5 (switch pins 11 & 14).
2. Press START/PAUSE to stop the cycle and
c. Strongly blow into the pressure switch.
then press POWER. The cycle will cancel and
Maintain that pressure and verify that there is
drain the water from the tub.
connuity across PS8, pins 4 & 3 (switch pins
3. Unplug washer or disconnect power. 11 & 16).
4. Remove top panel to access machine � If the pressure switch passes the connuity
electronics. Pressure switch is located check, go to step 12.
at top right rear of cabinet.
� If not, replace the pressure switch and
5. Check hose connecon between the perform step 1 to verify repair.
pressure switch and the pressure dome
12. If the preceding steps did not correct the
aached to the tub.
problem, replace the CCU.
6. Check to ensure hose is routed correctly in
� Unplug washer or disconnect power.
the lower cabinet and not pinched or crimped.
� Replace the CCU.
7. Verify there is no water, suds, or debris
in the hose or dome. Disconnect hose from � Reassemble all parts and panels.
pressure switch and blow into hose to clear � Perform the “Quick Diagnosc Test”
water, suds, or debris. to verify
on pages repair.
5–6 to verify repair.
5-12
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
TEST #8: Drain Pump 12. If the preceding steps did not correct the
drain problem, replace the CCU.
Perform the following checks if washer does
not drain. � Unplug washer or disconnect power.
1. Check for obstruc�ons in the usual areas. � Replace the CCU.
Clean and then perform step 2. � Reassemble all parts and panels.
2. Check the drain pump and electrical � Perform the “Quick Diagnos�c Test”.
connec�ons by performing the “Quick
Diagnos�c Test”. The following procedures
assume that this step was unsuccessful. TEST #9: Flow Meter (Steam Model)
This test checks the electrical connec�ons
3. Unplug washer or disconnect power. to the flow meter and the flow meter itself.
4. Remove top panel to access machine 1. Perform the “Quick Diagnos�c Test”.
electronics. If error code F8E4 is generated,
5. Visually check that the DP2 connector is the washer is detec�ng less than 0.1L of
inserted all the way into the CCU. Refer to water a�er 30 seconds of star�ng the test.
CCU diagram. Go to step 2.
� If visual check passes, go to step 6. 2. Did the valve(s) turn on and was water
seen and heard entering the drum?
� If connector is not inserted properly,
reconnect DP2 and repeat step 2. � No, the valve(s) did not turn on.
Go to TEST #6: Water Inlet Valves.
6. Remove connector DP2 from the CCU.
With an ohmmeter, measure the resistance � Yes, the valve(s) turned on, but no water
across pins 1 and 2. entered the drum. Go to step 3.
7. Resistance should be approximately 16 Ω . � Yes, the valve(s) turned on and water
entered the drum. Go to step 4.
� If the reading is infinite (open), go to step 8.
3. Verify that the hot and cold water inlet
� If the reading is correct, go to step 12.
hoses are properly connected to the washer
8. Remove the front panel to access drain and the valves are turned on fully. Ensure the
pump. Verify pump is free from obstruc�ons. inlet hoses are not kinked or inlet screens
9. Visually check the electrical connec�ons blocked.
at the drain pump. 4. Unplug washer or disconnect power.
� If visual check passes, go to step 10. 5. Remove top panel to access machine
� If connec�ons are loose, reconnect the electronics.
electrical connec�ons and repeat step 2. 6. Visually check that connector FM3 is
10. With an ohmmeter, check harness for inserted all the way into the CCU. Refer
con�nuity between the drain pump and CCU. to CCU diagram.
� If there is con�nuity, go to step 11. � If visual check passes, go to step 7.
� If there is no con�nuity, replace the lower � If connector is not inserted properly,
machine harness and repeat step 2. reconnect FM3 and repeat step 1.
11. With an ohmmeter, measure the resistance 7. With an ohmmeter, check the harness
across the two pump terminals. Resistance between the CCU (FM3) and flow meter
should be approximately 16 Ω. for con�nuity.
� If the reading is infinite (open), replace the � If there is con�nuity, go to step 8.
drain pump assembly. � If there is no con�nuity, replace the flow
� If the reading is correct, go to step 12. meter harness.
5-13
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
8. With voltmeter set to DC, connect leads � If the resistance is between 10-20 Ω, the
to FM3 pins 1 and 3. Run a wash cycle and hea�ng element is good; replace the lower
measure the flow meter voltage when the inlet main harness.
water valves open and water is entering the � If the resistance is open, replace the
washer. A nominal reading of approximately hea�ng element.
200mV should be measured when water
is flowing through the flow meter (voltage 8. If the preceding steps did not correct the
will vary depending on household water hea�ng element problem, replace the CCU.
pressure). No water flowing = 0V. � Unplug washer or disconnect power.
� If voltage is present, the flow meter is � Replace the CCU.
working properly. Go to step 9. � Reassemble all parts and panels.
� If voltage is not present when water is � Perform the “Quick Diagnos�c Test”
entering the washer, replace the flow meter. to verify repair.
9. If the preceding steps did not correct the Temperature Sensor
drain problem, replace the CCU.
� Unplug washer or disconnect power.
� Replace the CCU.
� Reassemble all parts and panels.
� Perform the “Quick Diagnos�c Test” GND
to verify repair. Heater Terminal (not used) Heater Terminal
5-14
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
� If the resistance is within the range shown 7. Remove connectorDI6 from the CCU.
in the table, go to step 8. With an ohmmeter, verify the resistance
� If the resistance is infinite or close to zero, values shown below across the following
go to step 5. DI6 connector pin-outs.
5. Remove the front panel to access the DISPENSER SYSTEM RESISTANCE
hea�ng element. Contacts
Component Resistance
6. Disconnect the temperature sensor Measured
connector from the hea�ng element. Dispenser
1400-1600 ohms DI6-1 DI6-2
Motor
7. Using an ohmmeter, measure the
resistance across pins 1 and 2 of the � If the motor resistance is good, go to step 8.
temperature sensor (on the hea�ng element). � If the measurement does not match
� If the resistance is within the range shown the value shown in the chart, check the
in the table above, the sensor is good; harness and connec�ons between the CCU
replace the lower main harness. and dispenser motor for con�nuity. If the
� If the resistance is open, replace the harness and connec�ons are good, replace
temperature sensor. the dispenser motor.
8. If the preceding steps did not correct the 8. Plug in washer or reconnect power. Run
temperature sensor problem, replace the CCU. the “Quick Diagnos�c Test”.
� Unplug washer or disconnect power. Between steps “C02” & “C03,” observe that
the dispenser motor changes the direc�on
� Replace the CCU. of the diverter valve from one posi�on to
� Reassemble all parts and panels. another. Ex: Prewash (posi�on 1) to Main
� Perform the “Quick Diagnos�c Test” Wash (posi�on 2). Verify the motor has
to verify repair. reposi�oned the valve and water is flowing
into dispenser.
TEST #12: Dispenser � If the dispenser motor did not change
Distribu�on System the direc�on of the diverter valve, replace
the motor.
Perform the following checks if the washer
will not dispense detergent, bleach, or fabric 9. If the preceding steps did not correct the
so�ener. dispensing problem, replace the CCU and
retest dispenser system.
1. Check water supply to washer. Check water
hose connec�ons to and inside the washer. � Unplug washer or disconnect power.
2. Verify dispenser drawer is not clogged � Replace the CCU.
with detergent. � Reassemble all parts and panels.
3. Unplug washer or disconnect power. � Perform the “Quick Diagnos�c Test”
4. Remove the top panel to access the to verify repair.
machine electronics.
5. Check the mechanical linkage from
dispenser motor to top of dispenser.
6. Visually check that the DI6 connector is
inserted all the way into the CCU. Refer to
CCU diagram.
� If visual check passes, go to step 7.
� If connector is not inserted properly,
reconnect DI6 and retest.
5-15
COMPONENT TESTING (continued)
FOR SERVICE TECHNICIAN’S USE ONLY
Manually Unlocking Components accessible through back panel:
the Door Lock System Drive Motor
1. Unplug washer or disconnect power. Motor Control Unit (MCU)
2. Remove the top washer panel. Components accessible through front panel:
3. Reach down along the inside of the front Door Lock/Switch Assembly
(between tub and CCU) and locate the top Drum Light
of the door switch/lock assembly. Drain Pump/Filter
4. Located on the top of the door switch/ Heater
lock assembly is a ring-shaped tab. Temperature Sensor
5. Gently pull the tab upward about ¼"
or unl a click is heard.
6. The door may be opened.
Component Removal
Components accessible through top panel:
Cycle Control Unit (CCU)
Pressure Sensor/Switch
Interference Filter
Water Valve Assembly
Flow Meter
Dispensing System
Dispenser Motor
User Interface/Console
5-16
—NOTES—
5-17
DIAGNOSTICS & TROUBLESHOOTING
FOR SERVICE TECHNICIAN'S USE ONLY
IMPORTANT: Electrostatic
ElectrostaticDischarge (ESD)Sensitive
Discharge (ESD) Sensitive Electronics.
Electronics
ESD problems are present everywhere. Most people begin to feel an ESD discharge at
approximately 3000V. It takes as little as 10V to destroy, damage, or weaken the main control
assembly. The new main control assembly may appear to work well after repair is finished,
but a malfunction may occur at a later date due to ESD stress.
Use an anti-static wrist strap. Connect wrist strap to green ground connection point or
unpainted metal in the appliance
-OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal
in the appliance.
Before removing the part from its package, touch the anti-static bag to a green ground
connection point or unpainted metal in the appliance.
Avoid touching electronic parts or terminal contacts; handle electronic control assembly
by edges only.
When repackaging main control assembly in anti-static bag, observe above instructions.
6-1
DIAGNOSTICS & TROUBLESHOOTING
FOR SERVICE TECHNICIAN'S USE ONLY
TROUBLESHOOTING GUIDE
WON’T FILL No water supplied to washer or low water 1. Check water connections to washer.
(Normal water level is pressure 2. Verify hot and cold supply is on.
only 2.5" to 5" [63.5 mm Plugged filter/screen Check for plugged filter or screen in the water
to 127 mm] inside tub.) valve or hoses.
Drain hose installation Check for proper drain hose installation.
Is water siphoning out of the drain hose?
Valve problem See TEST #6: Water Inlet Valves.
Pressure sensor problem See TEST #7: Pressure Sensor/Switch.
OVERFILLS Drain hose/filter is plugged Check for hose and drain filter obstructions.
Valve(s) not shutting off See TEST #6: Water Inlet Valves.
Pressure sensor problem See TEST #7: Pressure Sensor/Switch.
Drain pump problem See TEST #8: Drain Pump.
DRUM WON’T ROTATE Is door lock showing open during See TEST #4: Door Lock System.
the cycle?
Harness connections Check harness connections between CCU >
MCU > and drive motor.
Motor problem See TEST #3: Motor Circuit.
MOTOR OVERHEATS Mechanical friction Check for obstruction between spin basket
and outer tub.
Harness connections Check harness connections between CCU >
MCU > and drive motor.
Motor problem See TEST #3: Motor Circuit.
6-2
PAGE 10 DO NOT REMOVE OR DESTROY
DIAGNOSTICS & TROUBLESHOOTING (continued)
FOR SERVICE TECHNICIAN'S USE ONLY
TROUBLESHOOTING GUIDE (continued)
6-3
DIAGNOSTICS & TROUBLESHOOTING (continued)
FOR SERVICE TECHNICIAN'S USE ONLY
FAULT/ERROR CODES — The fault codes below may be indicated under various
conditions and can be accessed through Service Diagnostics.
Display EXPLANATION AND RECOMMENDED PROCEDURE
SUDS SUDS DETECTED
Fault is displayed when Suds prevent the basket from spinning up to speed or the pressure sensor detects
rising suds level. The main control will flush water in attempt to clear Suds. If the water flush is unable to
correct the problem, this may indicate:
Possible Causes
• Not using HE detergent or excessive detergent usage.
• Verify Bulk Dispensing setting. Make sure user has selected the right type of detergent and water hardness.
• Check/clean drain pump filter and hose of foreign objects.
• Ensure drain height does not exceed 8' (2.4 m) from washer base.
F0E1 LOAD DETECTED DURING THE WASHER CLEANING CYCLE
During the cleaning cycle, a load was detected inside the drum. Clear error code and run a Cleaning Cycle
to verify problem.
Possible Causes
• Load inside the washer during clean cycle.
• Mechanical friction on drive mechanism or basket. (Clothing between basket and tub.)
F1E1 CCU ERROR
A communication error between the CCU and onboard EEPROM has occurred, or one of the main relays is
not working properly.
Possible Causes
• Check the electrical outlet for damage.
• A power surge/drop may have caused this problem. Unplug or disconnect washer. Verify power at outlet
(voltage, polarity, grounding, and dedicated circuit). Reconnect power and retest.
• A relay on the CCU may be welded.
See TEST #1 (CCU/Power Check).
F1E2 MCU ERROR - MULTIPLE RESETS
Motor Control Unit (MCU) has an internal malfunction, repeating under or over voltage, or over current
conditions. Can also be caused by momentary loss of neutral feed to MCU during the spin cycle. If the
error occurs during a high-speed spin, the door will remain locked for 3 minutes.
Possible Causes
• See TEST #3 (Motor Circuit).
F2E3 UNSUPPORTED CYCLE
Cycle corruption or CCU is not compatible for this specific model of washer.
Possible Causes
• Intermittent communication between CCU and UI. Check harness for continuity.
• Rotate cycle selector knob and verify cycle information on console. CCU may be corrupted.
• CCU is not compatible with washer—replace CCU.
F3E1 PRESSURE SWITCH / PRESSURE SENSOR ERROR
The CCU detects an out of range pressure signal. The use of analog pressure sensor or digital pressure
switch is model dependent, but the procedure to detect this error does not change.
Possible Causes
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• See TEST #7 (Pressure Sensor/Switch).
F3E2 TEMPERATURE SENSOR ERROR
This error is displayed if the water temperature sensor value is out of range (23°F to 217°F [–5°C to 103°C]).
To find the correct ohm reading, refer to temperature chart. This error code is available only in service
dia gnostics.
Possible Causes
• See TEST #11 (Temperature Sensor).
F5E1 DOOR SWITCH ERROR
This code is generated if the door has not been open for 3 consecutive cycles, or the door switch is open
while the door is locked for more than 5 seconds. If this occurs during normal operation, the buzzer beeps
3 times. This error code is available only in service diagnostics.
Possible Causes
• User presses START without closing door.
• Door not open for 3 consecutive cycles.
• Door switch mechanism damaged or obstructed.
• See TEST #4 (Door Lock System).
6-4
DIAGNOSTICS & TROUBLESHOOTING (continued)
FOR SERVICE TECHNICIAN'S USE ONLY
FAULT/ERROR CODES (continued) — The fault codes below may be indicated
under various conditions and can be accessed through Service Diagnostics.
Display EXPLANATION AND RECOMMENDED PROCEDURE
F5E2 DOOR LOCK ERROR
At the start of a cycle, the washer attempts to lock the door 6 times. If door cannot be locked, the washer
goes into pause mode and code is generated. This code is available only in service mode.
Possible Causes
• Door not completely closed due to interference.
• Check door lock mechanism for damage, misalignment, or foreign objects.
• See TEST #4 (Door Lock System).
F5E3 DOOR UNLOCK ERROR
At the start of a cycle, the washer attempts to unlock the door 6 times. If door cannot be unlocked, the washer
goes into pause mode and the code is generated. This code is available only in service diagnostics.
Possible Causes
• Verify door latch is secured to front panel.
• Check for misaligned, broken, or over-tightened door latch.
• See TEST #4 (Door Lock System).
F6E1 COMMUNICATION ERROR BETWEEN CCU AND MCU
Communication between the Central Control Unit and the MCU has not been detected.
Possible Causes
• Check door switch operation. Faulty switch may interfere with power to MCU.
• Check drive system for worn or faulty components.
• Verify continuity in cable between CCU (MI3 & MS2) and MCU. See wiring diagrams.
• See TEST #1 (CCU/Power Check).
• See TEST #3 (Motor Circuit).
F6E2 COMMUNICATION ERROR UI TO CCU
F6E3 COMMUNICATION ERROR CCU TO UI
Communication between Central Control Unit (CCU) and User Interface (UI) has not been detected.
Possible Causes
• Verify continuity in cable between CCU (UI7) and UI (C2). See wiring diagrams.
• Check AC and DC supplies. See TEST #1 (CCU/Power Check).
• See TEST #2 (User Interface).
F7E1 DRIVE MOTOR TACHOMETER ERROR / WASHER OVERLOAD
The MCU is unable to properly detect motor speed and the washer shuts down. If error occurs during
high-spin, the door remains locked for 2-3 minutes.
Possible Causes
• Washer is overloaded.
• Verify that the shipping system, including shipping bolts and spacers, is removed.
• Mechanical friction – verify that drum rotates freely.
• See TEST #3 (Motor Circuit).
F7E2 MCU FAULT OR MOTOR OVERHEAT
The heat sink exceeds 212°F (100°C). If this occurs, CCU will reset the MCU and wait for the motor
to cool down before restarting. This procedure can repeat up to 4 times before F7E2 is displayed.
Possible Causes
• Improper installation of washer. Ensure that washer is not located near a heat source and has proper ventilation.
• Check that drum is not overloaded with clothes.
• Mechanical friction – verify that drum rotates freely.
• Check drive system for worn or faulty components. See TEST #3 (Motor Circuit).
F8E0 STEAM INLET VALVE ERROR (Not available on all models)
This error is displayed when the steam valve malfunctions. This error can be seen only in service diagnostics.
Possible Causes
• Is water supply connected and turned on?
• Check for blocked or kinked inlet hoses.
• Low water pressure or blocked hose screens.
• Check steam valve operation. See TEST #6 (Water Inlet Valves).
6-5
DIAGNOSTICS & TROUBLESHOOTING (continued)
FOR SERVICE TECHNICIAN'S USE ONLY
FAULT/ERROR CODES (continued) —The fault codes below may be indicated
under various conditions and can be accessed through Service Diagnostics.
Display EXPLANATION AND RECOMMENDED PROCEDURE
F8E1 NO WATER DETECTED ENTERING WASHER OR PRESSURE SWITCH TRIP NOT DETECTED
The washer does not detect water input after 13 minutes of filling.
Possible Causes
• Is water supply connected and turned on?
• Check for blocked or kinked inlet hoses.
• Low water pressure or blocked hose screens.
• Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not
be more than 4.5" (113 mm) into drain pipe.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged,
or leaking air?
• See TEST #6 (Water Inlet Valves).
• See TEST #7 (Pressure Sensor).
F8E2 DISPENSER SYSTEM ERROR
Dispenser motor is unable to reach the desired position.
Possible Causes lves).
• Check the mechanical linkage from dispenser motor to top of dispenser.
• See TEST #12 (Dispenser Distribution System).
F8E3 OVERFLOW CONDITION
The overflow condition occurs if there is too much water or foam in the washer and the overflow contact
on the pressure switch is closed for more than 60 seconds or 3 times during the same cycle. If overflow
occurs, the valves are closed and the drain pump switches on for at least 30 seconds.
Possible Causes
• Check inlet valves for proper shutoff.
• Ve rify that drain hose is not plugged or kinked.
• Check/clean drain pump filter of foreign objects.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged,
or leaking air ?
• See TEST #6 (Water Inlet Valves).
• See TEST #7 (Pressure Sensor/Switch).
• See TEST #8 (Drain Pump).
F8E4 FLOW METER FAULT
If less than 0.1L of water has entered the tub after 30 seconds from the start of the quick diagnostic routine,
this error will be displayed. This error code is available only in service diagnostics.
Possible Causes
• Is water supply connected and turned on?
• Check for blocked or kinked inlet hoses.
• See TEST #6 (Water Inlet Valves) .
• See TEST #9 (Flow Meter) .
F9E1 LONG DRAIN
If the drain time exceeds 8 minutes without reaching reset level in pressure sensor, the valves are turned
off and the drain pump will stop running. NOTE: Suds can cause delays in draining. Washer drains for
4 minutes, pauses 5 minutes, then tries again for 4 additional minutes of draining. F9E1 will display if washer
does not drain. (Normal drain takes less than 2 minutes)
Possible Causes
• Ve rify that the drain hose is not blocked or kinked.
• Make sure drain hose is not sealed into drain pipe.
• Make sure the drain hose height does not exceed 96" (2.4 m).
• Check/clean drain pump filter of foreign objects.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged,
or leaking air ?
• See TEST #8 (Drain Pump)19.
6-6
WIRING DIAGRAMS
WASHER NON-STEAM
7-1
Wiring Diagram – Steam IMPORTANT: Electrostatic discharge may cause damage to machine control electronics. See page 1 for ESD information.
GN/YL
L1 N
Doorlock System Valve Assembly Dispenser Drain
Motor
DR SWITCH LOCK UNLOCK LK SWITCH COLD HOT STEAM DIS MOTOR DIS SWITCH
Heater Fan Pump
M
1 1
L N 2
CV HV SV AV DP
IF DI
MCU 3
WIRING DIAGRAMS
2
1 2 3 1 3 2 1 2 1 3 1 3 1 3 1 3 1 2 1 2 1 3 2 1 1
BU
BU
BK
BK
BK
PK
PK
RD
RD
BU
BU
BU
BU
BU
BU
BU
BU
BU
BU
BU
RD
RD
PK
PK
PK
PK
BK
BK
PK
PK
WASHER STEAM
1 2 1 2 3 1 2 3 1 2 1 2 3 4 1 2 1 2 3 4 1 2 1 2 3 1 2 1 2 1 2
IF2 DCS3 DL3 DLS2 VCH7 VSF2 DI6 MS2 MI3 HE2 RP2 DP2
Vcc
Vcc
Wide
GND
Vcc
Switch Position
Door Sw Out
7-2
L1 L1
N N
Analog Input
Heater Trip
CYCLE CONTROL UNIT
Standby
Wide
GND
GND
GND
Vcc
Vcc
Vcc
Vcc
Vcc
-7V
PS8 SET2 FM3 UI7
1 2 3 4 5 6 7 8 1 2 1 2 3 1 2 3 4 5 6 7
BU
BU
BU
BU
BU
BU
BU
BU
BU
BK
BK
YL
YL
Voltage References
Vcc, +5V +5V 6 5 4 3 2 1 5 1 4 3 2
GND +12V Drum Light
C2
-7V 1 1 BU 1 2
Pressure
1 2 3
Vcc (reference voltage)
Sensor
USER INTERFACE BU
+5V (GND to Vcc) 2 3
P13
+12V (-7V to Vcc) Temp Sensor Flow Meter
PRODUCT SPECIFICATIONS
AND
WARRANTY INFORMATION SOURCES
PHONE: 1-800-851-4605
www.servicematters.com
IN CANADA:
1-800-461-5681