Officer Level Operations/Collections Assistant Manager

19 years of supervisory/management experience in both retail and

banking.
19 years of customer service experience.
13 years of unsecured collection experience.
16 years of fraud monitoring on checks, debit cards and accounts.
1 1/2 years of security experience.
I am proficent in word, outlook and excel.
Have used systems such as Yellowhammer, Acquire, Efunds, EOscar and
Jack Henry.
Responsible for as many as 30 staff members.
I enjoy learning new things and looking for ways to make job
processes more efficient.
I enjoy transforming high potential staff into outstanding leaders.
I have experience in putting together monthly reports and doing yearly
reviews and budgets for departments.
Professional competencies include:
Operations management
Risk management
HR management of staff(hiring/firing)
Customer relations & satisfaction
Team building & staff retention
Collections on unsecured debt
Thank you for your time.