____________________SUMMARY____________________

10+ years experience in planning, organization development, and general and admi
nistrative management. Recognized team building, mentoring and leadership skills
. Experienced in facilitating change in a workforce to support reengineering ini
tiatives and meet organizational operating, financial and quality objectives. Ab
ility to write and implement efficient work schedules, policies, programs and pr
ocedures. Demonstrated talent for recruiting, interviewing, hiring, directing an
d supervising staff.
____________________SUMMARY____________________
QUALIFICATION HIGHLIGHTS * Achieved annual sales goals and quotas based on volum
e, gross margin, payroll, shortage, and expenses, ranking in the top 10% percent
ile of historical sales volume.* Delivered personal attention to customers to en
sure high level of satisfaction, to generate repeat clientele, and to encourage
word of mouth referrals.* Practiced careful management and handling of stock to
minimized waste and increase profits. Coaching and Motivating Staff* Gained a go
od report with staff to keep them happy and productive.
____________________EMPLOYMENT HISTORY____________________
Jan. 2005 - Jun. 2009 - Retail Sales Associate
Verizon Wireless, Santa Clara, CA
Have met and exceeded quota/revenue target for net activations, customer renewal
s, accessories, handsets, and enhanced services. Demonstrate equipment functions
and network capability. Perform rate package evaluations and propose solutions
that best benefit the company and the customer. Helped to maintain and grow exis
ting customer base and manage churn. Contact existing customers for contract ren
ewals, and various data, accessory, and handset up sell opportunities. Ensured c
ustomer satisfaction and resolved all customer issues and concerns in a knowledg
eable manner.
Jan. 2000 - Mar. 2000 - Store Manager
Wendy's, Newark, CA
Handled cash flow and revenues, prepared change fund, and audited deposits on da
ily basis. Maintained food cost records. Hired, trained, and supervised kitchen
staff. Performed under pressure in a fast-paced environment. Interviewed, hired,
and trained personnel.
Jan. 1998 - Jan. 2000 - Asst. Manager
Carl's Jr, Chico, Ca
Monitored kitchen inventory and re-ordered food and supplies as needed. Maintain
ed kitchen condition to standards exceeding health regulations. Trained and supe
rvised kitchen staff. Investigated and resolved food quality and service complai
nts.