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1 Mission is spoken in terms of beneficiary of business. TRUE

2 Communication system must include method of feedback TRUE
3 It is difficult to say when man competes and when he cooperates TRUE

4 That which cannot be reworked or returned must be chosen as a critical point TRUE
5 Some respite is essential in work life and you can enjoy this by being a follower TRUE
6 Self control and self correction is of utmost importance TRUE
7 we must classify stakeholders and see what satisfies their interest. FALSE
8 Richer you are with plan related information, better your premising and chances of success TRUE
9 Planning and controlling are two sides of the same coin. TRUE
10 one of the tests of good management is organizing resources and then utilizing these to its optimum level. TRUE
11 computer are described as …….. Media MULTI
no one guarantees a business success forever until and unless the management continues to strive for it all
12 along TRUE
13 In human resources thus it does not make any difference between sex, religion, caste or creed TRUE
14 managers work within two extreame concerns for the people and for production TRUE
15 continuous planning is a system more than a process TRUE
16 The values and organization culture are to be built to support controls TRUE
17 a man needs social companionship and seeks it throughout his life TRUE
Management is contingent to the situation and performance according to results is planned to
18 its test TRUE
19 a programme consisits of different projects for common plan purpose TRUE
20 owners and employees form important stakeholders in a business organization TRUE
21 it is big management challenge to keep all the stakeholders satisfied TRUE
22 The father of scientific management refers to Taylor
23 mere motivational tools will not be effective if it is not backed by concern for people TRUE
24 the work stress is a feeling when work is going out of …. control
one now admits that along with activities one gain knmowledge and is worth
25 exchanging TRUE
26 unplanned benefits arising out of situation need not be treated arising out of managerial efforts TRUE
27 textile industry is variedly organised as follows: Weaving, spinning, handcraft


People differ in needs, ambitions, attitudes, accepting responsibilities, knowledge, skills, potential, values
28 and perspectives. TRUE
29 Services as a resource comprise of house keeping, water supply
30 the best way to start human relations is to accept slavery
31 koontz defines management as a …. process
the overall choice of a specialized will have lot of positions and levels which may suit or go against your
32 inclination TRUE
33 dciding minimum performance with a given time and effortis known as Standard
34 CPM means Critical Path Method
Navigational tool, Performance
35 Planning helps as standard, establish synergy
37 which of the following are conceptual plans : Rules, Budgets, Mission
38 in order to maintain principale of unity of command, a person must be under control of one person
39 the team spirit is indicative of purposeful Emotional ties
Unity of direction, 6. Subordination of
individual to general interest, Adequate
40 some principles written by Fayol were remuneration to employer and employees
42 process of organising goes through division of … labour
43 the human resource is unpredictable resource because he has moods
44 Fayol describes physical managerial qualities health, vigour, address
plan objective, performance, meant for
45 planning is directed towards implementation
47 Zero base budget Budgeting technique
48 PERT activities network control
49 Management by wandering around personal observation
50 employees club social control
52 The extra energy which is produced by coming together is called….. Synergy
53 your outwardly observable behaviour by others must be Assuring
Frequent job hopping gives you a total job experience and lack confidence in handling a job
54 with required Experience
55 Manager's play the following interpersonal roles The figurehead, leader, liaison
56 The data which is collected direct interviewing is called Primary


Standard, Tool room, Quality

57 Identify sections operating under 'operation' function assurance
58 Each time we plan a control, we must weigh its benefits againts its … costs
59 An organization goes through stages of inception, growth and maturity and can be revitalised by Planning fresh business initiative
60 The decision are taken by time due to inacyive are called ….. Decision Proactive
61 The organisation should take …. Exit interview to know whu people are leaving. Exit
Proprietor of swastik shoe mart,
Partner 'A' and 'B' partnership
business, Members of co-operative
62 Following Can be called 'owners' society
63 One of the important managerial quality is action in ….. Time
64 Which of the following is the formal organisation? A company under companies act
66 Pune management association Society
67 Sahara airways Company
68 Janta co-op. bank Cooperative bank
69 Vithaldas and Mangalda Partnership
71 The employment remuneration is guided by affordable, both for employer and Employee
72 The environment around work is called …. Work Ethos
73 ….. is a process of acting towards Satisfation. Motivation
what is the orchestrating factor to produce work results which are ultimately satisfying to
74 customer? Synchronising
75 Sales administration is characterised by More field orientation
76 Controls which are communicated without loss of time are known as …. Feed forward
Promotions do not come because you work in the present position efficiently but a feeling that you can
77 handle ….. Next Job
78 A broad statement of purpose for future is called …. Vision
Man as a social anomal became the subject matter of study which was terned as organisational
79 behaviour and early contributions were : Max Weber, Pareto, Elton Mayo
80 ….. forecasting trend in terms of finance and is connected to numerical information Budgeting
The analysis done on the basis of strenths, weaknesses, opportunities and threats is called ….
81 Analysis. SWOT
82 The added advantage …. As a resourceis that it has alternate applications and storing value Money


84 To avoid long drawn interview process people now adopt …… interview method Walk in
Line authority, Staff authority,
85 one of the was to get acquanted with organisation is to understand authority relations such as Functional authority
86 one who shows entrepreneurial skills as an employee of the organisation is called …… Entrapreneur
The principle of synergy states that combined strenth of people coming togather is more than
87 their individual strenth counted together. This is known as synergy
88 The suggests turning up people to the job so well that they would give less chance to deviation. Direct control
89 Designing new products and developing existing product and service is called…. Function. R&D
Program Evaluation and Review
90 PERT means : Technique
organisations which do not seem to be physically presenmt but operate as virtual organisation
91 are : audio conferencing, video conferencing
92 when authority is accepted by a person, the responsibility is said to be: handover to subordinate
93 Authority & responsibility go Hand-in-Hand TRUE
94 We have to plan an organization in terms of Needs, Activities, Results
95 Which of the following are operational level Welder, Nurse, data entry operator
96 In order to build more result orientation we purposely built plans not on Balanced basis but Long run
97 The process of Manning in an organization is known as ___ staffing
98 The division of labour leads to specialization TRUE
99 Decision-making is a primary part of the managerial process TRUE
100 Machinery is shown as an investment and not as expenditure because Used for number of years
Since we can express all our activities in terms of money and measure profitability, money has become
101 measure of management TRUE
Appraisal by trait and replacing by
102 Management by objectives has replaced by performance
103 It is very difficult to coordinate competition and against human self interest TRUE
If we go by process of managerial activities, we find it dominantes the activities such as planning,
104 staffing, leading, controlling…… co-ordinating
105 Principle of span of management result in vertical growth of the organisationif it is Made narrow
106 Reading and understanding of a situation is the base to management actions TRUE
107 Machinery requiires maintance and upkeep because it is : Used for its life
These days, if you manage relations with people under you is also considered management, in situations
108 such as customers, competitors and public
109 types of controls can be named as : Direct, Feed frward, Feed backward

110 Stabilised values which get ingrained in your behaviour is called your individual culture TRUE
111 Management works for a business organisation while business is run by the owners TRUE
The goal approch states that the function of the leader is to clarify and set goals with subordinates, help
112 find the best path to goal TRUE
114 Given for outsoursing make or buy
115 paint it and then sale value addition
116 Much capital is locked up invontory level
117 where to keep material storming
computer staff at lower level needs data input operators while at higher level special in information
119 technology TRUE
120 Managers trys to fulfill his commitments as to decisions and actions through organizing TRUE
121 the ability to utlise knowledge for practical use is known as ……. talent
122 An organisation induces its business philosophy through orientation
123 Automation in controls has been made possible due to : Computer, communication revolution
124 Family works on the principle of : Division of labour
Proper Job Designing, Participation in
decision making and Action, Job
125 Man can be motivated by : Enrichment
126 Budget not based on past records is known as ………. Budget ZERO BASED
127 Direction is a … function performed by all the managers at all levels of the organisation Managerial
128 McLelland's Needs Theory defined needs as : Power, affiliation, achievement
Increase in small business set ups,
more business managers would
required, more business alliance will
129 privatisation will effect the management in the following ways : come up
130 manager spends most of his time in co-ordinating if he fails in doing so, he fails as a manager TRUE
131 using materials generally require some of technology and transportation. TRUE
133 Organisation was described principally as a cooperative system by : Chester Bernard
no one guarantees a business success for ever until and unless the management continues to arrive for it
134 all along TRUE
135 What is the topmost ability that managers require or learninng? Human work attitude

136 Name some of the plans which can be called 'conceptual' : Policy, Objectives, Procedures
System Development, Hardware
137 Information function comprises of : Maintance
138 Network control systems can be : PERT, CPM, Gantt Charts
139 Job description includes : Activity involved, knowledge, skills
140 the communication is not complete till it is : Acknowledged
141 team spirit is indicative of purposeful : Emotional ties
142 to acquaint with the organisation, one must study departments, sections and out sourcing TRUE
The recognition that human persuassion contribution can not be dictated but has to be obtained by has
143 been accepted TRUE
foreign exchange, Measure profit,
144 Money is used for purposes such as : market behaviour
145 Peter drucker is described as : Management Guru
147 Human being can be convinced by reasoning but we do find that they are swayed away by emotions TRUE
Good communication, Product
148 Marketing staff Characteristics : Knowledge, Good human relation
149 BY outoutsourcing telephone response work one may save on cost but may loose : One area of specialisation, A skill
150 in planning one has to make little detours and thus navigate towards objective. TRUE
151 ERP is a good example of coordination at the enterprise level. Here ERP is : Enterprise Resource Planning (ERP
152 In 'SWOT Analysis', Strengths, Weaknesses, Opportunities and … are important considerations. Threats
153 the staffing function must aim at good human relations and conducive …. objective
154 the ……. Is a method to build right words for communication. NLP
155 Satisfaction is not pure; it is a mixture of needs at different levels and types. TRUE
156 If an organisation has more levels it is said to be …….. vertical
157 One forms value based work habits to develop personal disipline in order to find out : Imbalance in situations
Ownership and management is
combined, Physical work and
158 Self-owned small business is characterised by : managemnt is combined, *
Out sourcing increases your ability to do more without investment but weakens your own base of skills
159 and knowledge TRUE
160 Staffing is different according to : Levels, positions, expertise
162 Mnipulating data base Ms access


163 Calculating results by changing factors MS exel

164 Helping write reports MS words
165 Helping presentation MS Powerpoint
The people who do planning of business, set policies and give direction to the rest of the level are said to
167 be …. Management level Top
168 all activities which help goods and service distribution and production are called ……….. Activities Business
the projection methods is to work out pessimistic, optimistic and realistic budget to verify which way
169 business is moving, is known as Flexible budget
170 start PPM-Assignment
Authority levels, (Division, Departments
and setions), Business and
171 Manager must try to co-ordinate : organisation interest
Controlling can be designed as ensuring that actions conform to the expected results by appropriate feed
172 back systems TRUE
173 people being noticed and cared gives boot to moral and work undertaken was revealed in famous: Hawthorn experience
174 Planning enables organisation to get linked with its objective business. TRUE
175 It is difficult to say when he competes and when he cooperates TRUE
176 future is unpredictable, the whole planning process is to make future predictable TRUE
Business….. In terms of emphasis such as goods exchange involves technology while service exchange
177 more human consideration Orientation
Any time when two or more people come together, they cannot achieve any purpose unless they get
178 organized TRUE
Power with public ownership to decide
180 public administration is known for : policy
181 a social body that we create to organise is called an organisation TRUE
182 the process of satisfaction goes through : Need, Want, Satisfaction
183 …….. Culture can be understood in terms of speed, time, results and creativity Work

184 lot of co-ordination is possible through electronic capabilities like : Close circuit TV, Communication Tools
185 In command and control model of organisation you …….. Execute
186 Structure binds an organisation mechanically but management puts life into it TRUE
(delivery cost, time, qualit), Own
187 If you want to outsource work one will consider the following capacity utilisation


Use of computers for coordination,

Ability to broadcast simultaneously,
188 TOOLS FOR CO-ORDINATION are : Electronic gadgets
189 MBO means : Management by Objective
Boss and Subordinates, boss and
190 Identify formal relations from below : working Colleges
……… relations have become subsidiary to human relations and supplying goods or service to
191 customers interest Authority
Process of management describe management activities like plan, organise beside other such
192 as : Staff, Lead, participate
193 The purpose of offering goods and services in terms of recipients is called Mission
194 Emphasis on database communication depends on good management information system TRUE
195 What you do today Builds your : Future
196 Some of the strategies can be named as following : Focused, Growth, Diversification
The people who work between top and operational management are supposed to work at …….
197 Management level Middle
Establishing measurable goals, Controls
must be economical, Establishing
199 ………… description is the starting point of staffing Position
Handling email, Using web, (telephone,
200 Employees are expected to have the following minimum skills : mobile, Xerox)
201 Following are involved in the marketing of finance : Credit cards, leasing, Hire purchase
202 Personal observation can act as control room in system such as Management By Wandering Around
203 Organization morale is not an important factor in co-ordination FALSE
205 The … is such a resource which does not come back in life Time
206 Which of the following
Social controls is the by
are contributed formal organisation
organisation outsiders such as customers. Suppliers, etc one example A company under companies act
207 is : Users club
208 The process of introducing to organisational working is known as : Induction
209 Market information and intelligence department does : Up-date marketing trends
210 If management is universal, we can apply it to the following : Gram Panchayat, School, Hospital
Computers can store feed back and proper co-ordination gives meaningful information to co-ordinate, for
211 example EPR. TRUE


Managers should be effective ……….. So that they may influence the activities of subordinates
212 without dissatisfying Leader
213 Communication can be enforced by : Pictures, Symbols, Motion
214 For easy process of work, activities which are related are grouped together which are called ……… Departmentation
Organization chart, Organization
215 Tools that can help organise are : manual, Position description
216 Planned action need suitable organisation of structure and resources TRUE
communication to all, develop premises
with participation of all concerned,
217 Successful plan implementation requires : reviewing plans regularly
218 Staffing must be a supporting partner in building career of members. TRUE
219 A broad statement of purpose for future is called ……… vision
220 The task change with each level even in specialised areas. TRUE
222 Selling at lowest possible cost Cost leadership
223 Selling as a different product differentiation
224 Low growth rate business coupled with low market share Question mark
225 High growth rate and high market share Stars

…….. Is necessary to see if the activity requires any rework or correction or should be allowed
226 to continue. Feedback
While motivation refers to the drive to satisfy a want or objective satisfaction refers to contentment one
227 gets at the end of activity TRUE
229 Personal level Co-ordination authority Vs power
230 ORGANISATIONAL LEVEL COORDINATION Internal and external relations
231 organisational environment factors the degree of centralisation
232 TOOLS FOR COORDINATION Electronic gadgets
235 management must find reason for Demoralisation
236 the sources for possible business application knowledge are : Trade Journals , Web sites
physiological needs, security and safety
237 Maslow describes hierarchical needs as : needs, affiliation and acceptance needs


Efficient, least possible cost, Results

238 performance of plan must be satisfactory to customer
239 Compared to dreams plans cause you to implement. TRUE
240 Following non-employees can be called managers : Consultants, Part time employees
owners, board of directors, managing
241 following are the parts of management : directors
242 one cannot rely on a constant carrot and stick policy since it becomes edge less by too much practice TRUE
How much an organization should be vertical or horizontal will depend upon what one considers
243 necessary for optimising efficiency and effectiveness TRUE
244 managers today are less worried about .. Than efficient management. Business
245 Management still remains to be art as it is to be practiced as per ………situation Contingent
Principled leader goes by deciding his principle first and then acting on it while primal leaders
246 focus on emotional resonance TRUE
247 foreseable future for which we can think of definite action is called …….. Period. Short run
248 Modern communication is Brief, transparent, direct
249 Manual prepared for introducing newcomers is an organisation is called Induction manual
Concentrate on short run achievement,
It stress on quantitative results,It was
250 The system management by objective (MBO) proved short of expection because : conceived by peter Druker
251 Forecasts are objective studies to find opportunities or threats and establish pointers TRUE
(Introduction of division of labour within
a group viz, man and woman), Man got
authority since he was breadwinner
and it gave rise to authority, more than
252 How a family becomes an organisation? one person with a common purpose
253 Central office functions can be Mail, Records, quality conrol
too liberal a process may spoil the goods or service and services what does too many controls in
254 management brings? Rigidity
255 The communication network created in informal organisation is called ………. Grapevine
Management found cost of co-ordinating department structure is high and then start to think in terms of
256 process TRUE
257 The fax or telephone is an example of real-time controls TRUE
258 AS physical activity is essential for physical fitness, for keeping mentally alert one has to do Take good sleep


Budgeting techniques, Activities network

259 Control techniques are : control, Statistical data base control
260 IIIs of narrow specialisation can be overcome by ………. Job rotation*
Greater compition, Needs for more
strategic thinking, Environmental
261 Management has become more business-oriented because Instability
262 When authority is accepted by the person, the responsibility is said to be Assumed by such a person
263 To what level one will reach depends upon competition, business growth and one's own …….. competence
264 When others find it difficult to make headway in a job, you have to become …….. Leader
Since the purpose is continuous and loses its momentum on way, more than structure leadership give it
265 motivates TRUE
the earlier period of human history did not consider 'management' as a function standing on its own
266 through they were managing TRUE
Because marketing gives opportunity to go to places and meet new people, your liking and capacity
267 remain unchange in future FALSE
270 writing likely future scenes is called Perspectives
271 The managers always feel a shortage of Resources
Slackness, Slowness in process,
272 Disadvantages in decentralisation of authority can be : Creation of political culture
274 The owner is not sufficiently interested Lack of leadership
275 Business is in its downward phase Lack of business growth
276 There are too many differences in running business Lack of conflict resolution
277 People are not encouraged to take decisions Lack of delegation of power
279 success factors and key …….. Areas have importance in studing business. result
280 Human resource requires evalution throughout the life TRUE
281 One cannot buy a person completely. One can only mange him to get results. TRUE
282 In general, …….. Communication is mixed with authority and, therefore, is not open and free Vertical
283 machinery as a resource has the attributes of : Subject to depreciation
284 Which of the following can be called functional specialisation : Marketing, finace, Materials
285 Man react as an individual and as a group member differently. TRUE


286 Division of labour creates a problem in co-ordinating with …………. Organisation

287 Entrepreneur takes risks on a new idea of business TRUE
288 The phase ' the show must go on' indicates : Countinuly
289 the performance of a task is a managing task and who performs it is the manager TRUE
291 Technical (production) Now there are numerical
In our company, there is a purchase
and making section under a
292 Commercial (buying, selling, exchange) commercial manager
Personal department in our factory is
being entrusted watch and ward
293 Security (protection of property and production) department
our financial department is also
handling management information
294 Accounting including statistics system

296 Technology would make it easier to do the job and managers will also assume role of workers. TRUE
297 Which environmental factors create Opportunities and threats ? Social, Economic, Technical
If every person in the organization decides to place before him goals and objectives in carrying out work,
298 each one will have a control objective TRUE
Command and control, human relation
299 Managers seem to be following styles : model, developer and facilitator
when an organisation handles number of business requiring their own strategies, it is called
300 …….. Busines unit. Strategic
Theort x-unwilling to work, Theory Y-
301 According to MCGregor people are of types : like to work
302 You are not necessarily tested on your specialization but on your overall work values. TRUE
competitive industry, substitute industry,
composite industry, input and process
303 Compitition arises out of : industries
304 The need of money, manpower, machinery etc. will change in each business application TRUE
Person to person, publishing,
305 communications system computers can handle Presentation


In practice when unity of command is modified to make answerable to more than one person. It is said to
306 be ….. Organisation. Matrix
The promotion of a person more in the interest of ……….. Development than personal
307 development. Organisation
308 Control automation can be exemplified by ms outlook which helps in controlling Appointments, Meetings, Tasks
310 Everyone agreed that he can do the job. skills
311 He only knows how to operate that machine Knowledge
312 If he cannot it he will tell so trust
313 On the machine A is faster and accurate than B Information
315 Surplus is limited by Competition, Demand and supply
316 one must visualise a step ahead and wide ways to make career. TRUE
317 technology changes affect life of business TRUE
Voluntary service organisation is based on volenteers foregoing some comfort level and call for
318 more ……….. Based management Value
Command and control, Slow and
lenghty action process, dominance of
319 bureaucracy implies the following : office
Division of Work, Authority and
320 Some of the principles which fayol advocated were : Responsibility, Unity of Command

Technology used, system and produres

321 Internal process are studied in light of : adopted, administrative process
322 effectiveness and ….. Became watch words of management Efficient
People were interested in act than
thinking about it, Business was not
considered as respectable, power was
considered important than money
323 The evolution of management was slow because : making
324 Physical work is expressive, anybody can create a favorable impression by performing it TRUE
Satisfaction is a temporary condition of the mind, and needs go on recurring there are periods of
325 satisfaction and dissatisfaction TRUE
326 This values does not come by training but by demonstration TRUE
327 one can build organisation flexibility by weaving properly the following in the organisation Information, material flow

329 Men input
330 Planning process
331 goods output
332 Services Output
334 Exept project organisation, all business organisations are built to ……. Last

335 An organisation can be become a juridical person by registering it with respective act such as : Companies Act, Societies Act
336 The results of control should be actionable and ……. communicable
Underpaid staff, Depends on charitable
337 Following are salient feature of voluntary service sector funds, Sacrifice orientation
338 Time allows you to work only in …. present
339 The success of any business activity depends on the satisfaction of the customers TRUE
340 Communication process passes through the process of : Coding, Decoding
For the sake of convenience, we may bifurcate between business, organization, but management must be
341 viewed in totally TRUE
Reward system for performance,
Correct feed back report, Actions on
342 control system supported by : Deviations
Equity, Stability of Tenure, Initiative in
343 Fayol stated management principles of planning for all
344 Individuals are controlled by their own but But more than one human can only be controlled externally TRUE
The role consisting of entrepreneurial, disturbance handler , the resource and allocator and the negotiator Decision role, information role,
345 are called interpersonal role
346 To use emotional intelligently we call emotional intelligence
More than specialisation, in the long run, your qualities like trustworthiness and hohesty will be utilised
347 when the need occurs. TRUE
348 managers adopt different views for themselves and that for their subordinates TRUE
349 Partners …… owners
350 management is more of an application and is an art backed by laws of tendencies. TRUE
Use of work manuals, Streamlining
systems and procedures, Code of


353 Store keeper Store
354 Machine operator production
355 Buyer Purchase
356 Salesman Marketing
Strenths and weakness, Opportunities
358 Planning makes us to link and Threats
Ensure quality, be responsible to stake
359 Social responsibility of managers include : holders, abide by law, remain ethical
360 In organising structure, a problem is building rigidity …. At the same time. Flexible
361 human beings are not born standard and evolve out of experience TRUE
362 Are the following organisation? School, Hospitals
363 When the higher service needs are satisfied, we call it a higher standard of living TRUE
understanding a job in terms of the organization ……….. is essential for an individual to to organization's
364 success business
365 we think of human resource, we try to coordinate their organizational role with their personal role TRUE
366 The present work build direction for future growth TRUE
367 By creating goals around each employee the management can control performance. This is known as: CPM
368 To encourage creativity one must be willing to …… Mistake
369 A place where goods and services are exchanged is called a ……….. Shop
370 The higher authority's inability and unwillingness to mix with lower ranks is an obstacle in coordination TRUE
Achieve Rs. 10 lakhs turnover, keep
371 Which of the following are goals : good relations with customers
Control, Make change of action, Make
372 Performance feedback planning can act as: further plans
373 A manager's information role consists of receiving, dissimilating and transmitting TRUE
374 One of the important areas of service is welfare service such as : Medical aid, Safety Handling
375 Proper work ethos facilitated ……… Values
Centralization giving best overall yield,
Sealer Chain, Order - Everything on its
376 Fayol stated place
Strategic Business Unit, Divisions,
377 The principle of departmentation is fashioned in an hierarchical manner such as Departments, Sections


378 Entrepreneurs are not scientists but people who are interested inoffering a market proposition. TRUE
379 It is prudent to use power in getting work done and use authority by exception TRUE
Coordination is a managerial attitude supported by organization and calls for lot of initiative in places and
380 in actions where ever it is lacking TRUE
381 The culture denotes stabilized set of values at any time which people try to adhere to generally TRUE
………. believes that people will not act till they are forced and you will coordinate by using
382 authority Theory X
383 Policy is one time umberalla decision against which we can take future dicision TRUE
Technological innovation made possible large scale manufacturing organisation needinng
384 management such as Steam power, Electricity
One must anticipate span of life for an organisation all the time and keep ready to get it
385 revitalised TRUE
386 The mechanism through which we recognize value and pay for it is called Price
387 ………. aspect of control has not been thought of as a planned effort by the manages Social controls
388 Appraising historically went through stages such as : Traits, 360 Degree
389 Sales promotion activity includes Devoloping displays
390 Materials function can have : Purchase, store
391 A system has linked up functions forming a circular movement TRUE
392 Non action-oriented knowledge produces cynicism than ……….. activity/jobs
393 Staffing should nurture goodwill with thosepeople leaving the organization TRUE
Frequent Situational changes, time
394 The work strain can arise due to : deadlines, Dependence on team spee
395 Managers must maintain a human relation with people such as Workers, Dealers< customers
In application, management for particular business specialised subject knowledge is added
396 general management knowledge TRUE
Since employee managers are dependents on earning aliving, they are interested in the
397 organisation's continutity TRUE
398 Management must have some compass with it to navigate in the future such as Vision, market reserch, Forecasting
400 Replacemnet of thumb rules with science Develop human approch
401 Beneficial both for employees and employer Extra production obtain from
402 working for maximum output If we organise our process
403 Scientific measurment of work we introduced time and motion


The view which stresses co-operation as a key success factor of management is called ……….
404 Views of organisation Contingent approch
405 management is a means to an end and not an end in itself TRUE
406 When we talk of controlling, we talk of it as concerned with management of organization TRUE
407 Process of organisation goes through division of … Labour
Departments versus procedures,
Formal and informal, Creative versus
408 Some co-ordinating factors that organisation has to tackle are : administration orientation
line of authority, the extent of authority,
409 The position description shows : authority designation
410 Organisation levels are generally through as : Top, middle, Operational
411 Departmentation can be decided : By time, by place/location, By function
As you can design an organization, you can also design its culture TRUE
The services which are contracted to the organisation outsider are called …… services outsourced
Materials involve problems like Make or buy, Outsourcing
Now people will have to see business conditions and take ……….. Decision. Managerial
Remaining stagnant is a sure sign of imminent death of that position TRUE
In future even an average worker will HAVE TO BE …….. WORKER. knowledge
Since management is contingent, one must understand the demands of situation along with the tools of
management TRUE
Manual, System and procedures,
Organisation discipline is expressed through feedback reporting
It is quite likely you may have to play a role which you have conveniently forgotten and thinking one
will not go to that level again FALSE
a vision statement is circulated so that all know the direction towards which management is moving. TRUE
Political economy was main
consideration, Sociology did not
consider business as social problem,
Management was long considered only
Some of the factors responsible for thinking about management were as an art
Irrespective of business applications specialization we find lot of common factors in these business Owners, 3. Stake holders, Legal
applications such as: formation
Management principle are applied ……………. Situation Contingent


Management by wandering around and management by objective are two managerial system
which contribute directly to control. TRUE
While reasoning is the best means of communication, ……. Are also helpful in creating
effectiveness. emotions
The real leaders lead because they feel like leading and not because the organization tells them
to do so. TRUE
Those who hold capital or its equivalent rights are called shareholders TRUE
Every change involves risk TRUE
The race between resources and results is a common managerial problem TRUE
When in an organization levels are few it is called ………. Organisation horizontal or flat
needs such as affiliation, love, esteem and recognition are dependent on others and, therefore, man looks
for company and recognition outside TRUE
The more bigger the business, more the managing required and more it becomes complex TRUE
Managers should encourage creativity bt appreciating out of box thinking TRUE
Job enlargement, job enrichment, Job
Jobs are now looked from human satisfaction by rotation
Reviewing controls and feed back must be a part of management culture TRUE
…………. Is the beginning of group activities that are generated in form of clubs, unions etc Informal organization
Weaving authority relations, Material
One can create flexibility in an organisation by flows, information flow
values does not come by teaching by demonstration. TRUE
Alliance has become a key business word TRUE
Participation vs. direction, 8.
Competition vs. cooperation, 10.
Personal level involves conflicts such as Ownership vs. employee attitude
Just designing an organization is not a total solution to problems but how you run organization is
equally important TRUE
The operational workers their supervisors are described as ……….. Level manager Operational
In future we can only think of actions but cannot perform it TRUE
Information is the backbone of decision systems TRUE
Authoritative, democratic or
Leaders can be classified by styles such as participative, free rein

Whether in public, private or social sector, they all are businesses which exchange goods and services for
value TRUE
management principles are applicable ………….. situation contingencie
Career making is using knowledge and skills which one has gained or go on gaining while
making a living TRUE
communicating expectations, candidate's
Generally an interview consists of expectation, suitability to both
Peter drucker made popular the concept of ……. Worker knowledge
Self management and control essential to manage others TRUE

To lead others Mentor

To support others Guide
To understand others Empthiser
To keep morale Teacher

Hierarchical planning is done from business level to smallest functional level possible. TRUE
Involve sub stages, stress on different
types of different stages, pressure of
Project management tackle programs such as time on completion
Management exixts only at top level of the organisation FALSE
Too many an approach will spoil goods and services and what does too many control in
management bring Rigidity
Reluctance to take responsibility
involved in decision/action, He believes
leader is more capable, Believes leader
People prefer to be led because is fair and equitable
A manager's job is becoming more knowledge and skill oriented TRUE
The general raise in wages and salaries can be called ……… decision policy

Manipulating data base MS access

Calculating results by chanding factors MS Excel


Helping write reports MS word

Helping presentation MS power point

Proprietary concerns, Co-operatives,

Juridical/ Judical persons are Societary
Janta Co-op bank, D.A.V. society,
Which of the following are juridical persons? Mahila self help group
Growth of market, resources
Promises may be based on availability, Strategic limitation
politics in organisation arise out of effort to find through other people for Survival and growth
The concept of life long employment with one owner has almost come to end TRUE
Line versus staff, 13. Profitability vs.
Some co-ordination is expected at organisational level such as liquidity, 14. Legal vs. commercial
The need for plans is felt at different hierarchical levels. TRUE
physiological needs, social affiliation
The needs have been classified hierarchical as needs, higher order needs

Atta for making food Input

Oil mixing atta ingredent
Frying burner store process
Idlies Final dish

Any organisation undertaking fixed time work is called ………… organisation Project
………… is deciding the future course of actions in terms of time performance and cost Planning
Emergence of human behaviour of scientific was made possible by thinker such as Mustenberg, Lilian Gibreth, W.D. Scott
is the degree of favorableness or
unfavourableness toward the
valence object/event
One must go on acquiring knowledge, skills and values not only to survive but also to jump on
an opportunity TRUE
Hertzberg feel, some needs are Satisfaction, dissatisfiers, Recurrent


Male/female, Risks/stability,
personal co-ordination lacks due to prejudices such as Risks/stability
Removing obstacles, careful planning,
Skinner emphasises reinforcement as a motivation by extensive use of communication
One must stand in the receiver's position and Thinking of communication from this perspective TRUE
Multi tasking, Muti skilling, total product
Jobdescriptions are being designed as orientation***
Need for simplification, need for the
standard of quality, reduce managerial
Man machine relationship has increased on work floor because of the work***
The ability of money to co-ordinate all types of transactions has made finance as a need of
every organisation TRUE
Managerial leadership works within Organisation objective, authority given,

Activity charting Gantt chart

Finding stack within activities PERT technology
Finding most critical chain of events to complete project CPM
Picture depiction Chart and Graphs

Organisation needs for co-ordination Stability, work ethos, leadership quality

Organisation can be seen as simply an input-process-output system which works continuously TRUE
The day people do not take authority and responsibility to run an organization, it will be liquidated. TRUE
Controls must lead to corrections TRUE
Carrer progression, Training and
Human appraisal should include development opportunities, promotion

owner interest
shareholders Divident
customers satisfaction
creditor loss


Analysing the present, Visualising the

Forecasting future trend is possible in different degree in any business by future, study trends in the past***
Fayol stressed application of management to all business FALSE
Giving position, Adding knowledge,
Authority can be delegated but power can only be supported by increasing responsibility***
In planning period we should look for which we can make some action today TRUE*

To increase sale by double Control must be flexible*

If our production falls below 10, the situation needs correction Control should lead to correction*
I think spending 10 percent of our revenue is too much Establish Standard*
I just now received a report that production is on target Control need feed back system*

Let us increase price temporarity Long term

Why not we decide policy on price? long run
We must take advantage of the present opportunity short term
After three years this product is likely to be obsolete Short run

The promotion of a person should be more in the interest of ……………. Development than personal development organisation
Some of the factors which give advantages in environment are called …….. Opportunities
An organisation is designed for performance TRUE
owner managing shop, Consultant for
From the following who can be called the manager manpower management**
Where production process takes place is known as ………….. Workshop
If people's attitude remains the same to a great extent, structure will not pose a problem in organisational
flexibility. FALSE
Statistical database control may include Trends graphs, surveys, Charts
Though man is a social animal and longs for social affiliation, he only wants it when 9. he needs it TRUE
Family career and organization career move generally in opposite directions and there is considerable pull
and push within the two TRUE
control techniques are based on information and its analysis TRUE


Worked for seven years Experience

His family is in another city personal role
He is already 55 years old Length of usefulness
8 jobs so far Unstable

Principle of span of management concerns to the optimum limit to which a manager can
manage people under him false
management knowledge
Manager maintain was found
human relation to be with
in relations worthinside
and for managing
outside …….. to in order to
the organization organisation
achieves. Group
Authority involves carring out decisions by way of actions utilisation organisation resources TRUE
the following may be called intangible input Bank services, Insurance, Consultants
Combination of thought and emotion work differently in different people and it changes that
person's perspective to look at things TRUE

Our survey shows sixty percent of would be buyer are willing to buy our products Vision*
We lack trained manpower Planning
No failure in quality deliveries Mission
customer satisfaction information collection

Experience is not worth in terms of years but how much you have gained in terms of Learning
In planning period we should look for future for which we can make some actions today FALSE
Managerial career is making career in an organised effort and for group business objective TRUE
Time limit, continuous in character,
Projects has the features such as Differing stages
Communication must have Clarity, empathy, Brevity
Plan expressed in terms of money and qualities is called budget FALSE
Bridge construction, Short term
Which of the following can be called projects recruitment drive
Company act, cooperative societies
Legal recognition is obtained to organisation under Act such as act, trust act


Values formed by overall people in the organisation is called organisation culture TRUE
Environmental pollution, incorporation
Legal formalities may belong to following categories of business, safety of worker
An organisation can become a juridical person by registering it with respective act such as Companies act, Societies act
Different types of hirachical plans are drawn such as Business, SBU, Departmental
Nominating a responsible person,
calibration of measure tools, •
Some essentials of control system are Developing performance standard
Listening is very important in communication TRUE
Business helps economic development TRUE
Satisfaction creates needs for more satisfaction and more demands on management TRUE
A team spirit necessarily involves sacrificing for team results TRUE
Since one joins for organisational role to meet personal role needs, the conflict is inherent in
personal role TRUE
on job training, , temporary promotions,
For developing employees skills methods have been developed such as probationary periods
The more you think of future, more you will amend your present TRUE
To succeed in careers we should maintain good human relations with Owner, subordinates, outsider
It is believed that qualities are additives and, if one starts with one quality, one goes on
collecting other qualities if one is firm in making career TRUE
Long term vs. short term, 19. Tasks
prioritization, 20. In-sourcing vs. out-
In co-ordinatin organisation faces certain dilemma such as sourcing
Humans are delicate to handle and one must be cautious in using them. TRUE
The contribution of the service sector to GDP has been less than proportionate to employment
The contribution of the service sector to the employment generation has been proportionate FALSE
LPG stands for liberalization, ________ and globalization. Privatization

……… is an intangible asset of the organisation and can be preserved by effective co-ordination Goodwill
Business and management are purposeful activities and planning is precondition for its successful
implementation TRUE
Peter Drucker describes Managers job is to prepare ……….. Pepople to perform Free
The financial analysis remains common to all business and one must understand its implication Profitability, Liquidity, industry
in terms of Competition
The Task prioritization is a static concept but not a dynamic concept FALSE

The management needs evergreen risk taking attitude and willingness to jump in a fray TRUE
In organizing we generally think of bringing effectiveness and efficiency in an organization while in team we
think of more cooperation and satisfaction TRUE
Forecasts are objective studied to find opportunities or threats and establish pointers TRUE
salary and wages cannot work without time keeping section TRUE
The process of manning an organization is known …………. staffing
Which among the following is a component of planning ? Rules
work ethics is cultivated through insistence on proper work values, (pending
4. Leading vs. following, Concern for
human versus work, 6. Expectations
A person has to co-ordinate between versus satisfaction,
1. Decision making and information,
authority and responsibility, 5.
ORGANIZATIONAL LEVEL COORDINATION involves aspects like Communication and actions
in practice ownership, entrepreneurial and managerial qualities become integrated in business success TRUE
In order to promt people to learn, organisations have introduced measures like simulations, games, 4. in-house magazines
One can simulate a problem in mathematical terms such as in ………. Research Operations
Finance can have the function such as Credit Control, Costing, Accounts
Every decision must have an action value TRUE
The combined strength of persons is more than its mere sum total and this extra energy is called synergy
People follow those who direct by leading TRUE
other major stakeholders can be suppliers, distributors and collaborators
He focussed on hierarchy, authority, bureaucracy as the foundation of all social organizations Max Weber
scale of business helps to minimise the overheads for establishing and running business
In empoerment, one has not only authority to do but how to do so TRUE
To avoid a long drawn interview process, industry has now adapted to ……… walk in interviews
Business is self survival activity for many and survival instinct also prompts many to go in for innovation
More the premising is proved correct, more will be the chances of getting expected results TRUE
Since the role is played with many players and amongst number of activities, the managerail
function involves co-ordination TRUE
The whole supply chain must work as an extended organization TRUE
Human beings pay value for goods and services
The success of any business activity depends on the satisfaction of the customer TRUE


Material handling, dispatch, time

A function of operations can include keeping
Manager plays a facilitating role, intead of command and control role TRUE
One can utilise an informal organisation for the purpose of a formal organisation TRUE
Emotional Intelligence is advocated by Chapman
PUBLIC ADMINISTRATION is a term used for activites handled by government or semi-government
owned bodies. TRUE
A person starts business with some innovative way is called as Entreprenuer
If one has to direct and control others, one must have a degree of self-control to maintain Equity
To undertake social transactions, all organisations require social approval TRUE
The mechanism through which we recognize value and pay is called price
Deciding the time frame and then seeing that short term and long term interests are coordinated
becomes a job of a manager TRUE
Voluntary service organisation is based on volunteers foregoing some comfort level and call for
more …………. Based management value
business is now being equated to war and we plan strategy not only to establish ourselves but also to
weaken the competitor TRUE
…………. Is a mechanism, we recognize value and pay for it price
Business is a human generated organized activity and thus it has to be managed TRUE
Decision fail because of inept handling TRUE
We cannot buy time but only use it TRUE
A budget considers as circumstances as being new each time and reworks total income and
revenue in the light of expectations for the future is zero base budget
According to whom there are three managerial models Miles
Many books treat decision making as aprt of planning because planning poses a number of
fundamental problems

The Microsoft Power Point is one of the simplest tool where presentation is equally emphasized in communication
which seem
people is generally theinfront
interested whatline
theywork withasday
receive to day decision
compensation making
than what of structured
competence nature
in return they can Operation Level Management
give TRUE
If the process of building organizations is dividing then the process of running an organization coordinating
Decision involves risk taking, change,
The ultimate aim of all planning is doing business - exchange of goods and services for value TRUE
Managers handle a variety of decisions at te same time TRUE


Preventive maintenance is done so as to avoid last minute failure

Woman can equally succeed in the field of management TRUE
Structured decisions can also called …….. Decision programmed
Limiting fators need good self and environment assessment TRUE
More the ability to think in future, more will be the capacity you need to take risk TRUE
Decisions making is more of an art than science, since it has to weigh so many aspects that one has to use
judgment TRUE
Planning is now no more how to produce goods and services but how to plan overall strategies to
competing competition TRUE
there always seems to be a central office in most of the organizations TRUE
dealing with various persons and groups of persons comes under Decision role
Due to short term life of business propositions, you last more than te job TRUE
The relationsip with employees, customers, suppliers and shareolders is an internal relationsip TRUE
the use of scientific attitude in measuring work, managerial dimensions are cost and time
Give examples of monumental creations requiring group human efforts in the past Pyramids, Ajanta, Taj mahal
It is managing that is important than through whom the managers manage TRUE
The 14 general principles of management, which fayol then evolved are still valid today TRUE
Fayol emphasised the principle of union is strength which he described as Espirit de Corps TRUE
reactive, proactive, taking a short term
time elements in a decision can be handled view
The use of computers and other electronic gadgets has made global coordination possible TRUE
Decision making being a highly subjective art and not totally objective, we need people with
discretionary power TRUE
Profit or loss in the business plays major part for the development of Economic
Technical Knowledge, spare parts,
The use of machinery as a resource involves Jigs, Fixtures and tools
To hold different perceptions is a human quality and one has to anticipate different reactions to the same
action TRUE
More clear and understandable to the receiver, more easy and effective the communication TRUE
Machinery as a resource includes all equipment used for producing further goods and services TRUE
Men bear different perspectives because of difference in Knowledge, Experience, Values

The following are desk oriented jobs Book keeping, Data entry, Letter writing


He wrote a letter words

He send a picture postcard pictures
The door bell rang sound
There was no entry ahead symbols

The leadership come out of Coleman's emotional intelligence approach Primal leadership
Life long employment even with the Government will not be feasible in future TRUE
The more bigger the business , more the managing required and more it becomes complex TRUE
Personal observation as a control technique, avoids paper word and time TRUE
Activity in which production of goods and services and its distribution is done is calls Business
For co-ordination, an organisation needs Stability, work ethos, leadership quality
People being noticed and cared gives a boost to morale and work undertaken, was revealed in
the famous Hawthorn Experiment
The limiting factor is something that stands in the way of objective true
synchronization involes time, space, tone, sequence, tempo, events and its balancing true

The degree of centralization, 2. The

Coordination can be easier if it the below named factors are favorable team work spirit, 4. Scale of business
The establishment of measurable goals is a prerequisite to controlling. True
The priorities change according to time and situation True
promotions do not come because you work in the present position efficiently but your present work
shows that you can handle the next……………… job

building alternatives for decision making is very creative and innovative process true

in order to prompt people to learn, organisations have interoduced measures like simulations,games,in-house magazines
Many decisions fail because they are not backed by values of those who purpose it and pursue it false
any group function is possible by applying division of labour true
………. Is the right to take decision authority
deserve and desire true
a person who holds characters like planning, organising, leading etc, which are necessary for
the growth of business manager


………. Is a crazy follow up of concept without discretion fad

entrepreneurs help economic development true
Feedback is essential but can be Oral, In writing, In designed from
the growth of an organization to a great extent is related with the risk taking capacity on part of
individuals and the organisation true
tv is an unorganised social activity and one enjoys tv because of that false
………… analysis is th ratio of costs versus benefits cost benefit