Keep operational cost to minium ------------ Cycles and hand carts..

nocost posh
offices.
Minimum capital investment ..no fuel vehicles .invest hard work ..bank on honesty
Serve only the customers deliver the goods on time they keep us in business
Complexity opposes compliance ..simple procedures ..plain language of communication
Never deviate from your core competency ..marketing of fmcg failed
Do not be over dependent on technology .116 year old and do not completely rely on t
echnology
Flat organization .every one are share holders BOSS ..25-30 employees are headed
Co-operation . Compition only in collection of boxes
Keeps extra for fault tolerance .1:20 employees are kept as reserve .. they get the s
ame wages as other
Commitment matters not qualification ------ 85% are illiterate .. 15% failiurs of 8
th standard
Know the implication of future .wrong delivery gets the heat from every one
Build around existing Infrastructures Existing transportation facility Train
Abandon bad customers when the dabbas are not ready on time for 3 days ----drop the
customer
Strike means suicide-----work is life never on strike for 116years sort out differe
nce amicably
Penalize employees for non compliance penalize for not wearing full uniform, misbeh
avior, leaves without prior information
Do not transfer employees often they lose customer knowledge customer trust is wested
, takes time to accustom
High salary alone can not retain employees ..keep the employees emotionally united, r
espect, relationship, ownership and no fear factor
Be humble and do not boast on success .never be media savvy .Respect the customes