Customer Refund Integration

in Oracle R12
Dave Trch
TUSC
February 27, 2009

March 09
Agenda

Customer Refunds Prior to R12

R12 Integration Options Available

R12 Manual Refund Process Example

Required Setups – Manual Refund

Automated Refunds

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Customer Refunds Prior to R12

Prior to R12, there were essentially two refund options:
 Manual processing:
 Create a debit memo in AR, apply the unapplied cash or credit
 Set up the customer as a supplier in AP
 Create an invoice in AP for the refund amount and issue the payment

Automated processing; create a custom-developed process

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R12 Refund Options Available

Initiation of a customer refund by application of a credit or
unapplied cash to a refund receivables activity

Automated refund generation based on credit memos
generated by Autoinvoice
 Check refunds
 Credit card refunds

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R12 Manual Refund Process Example

Unapplied customer cash

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R12 Manual Refund Process Example

Receipt application window, choose the Refund application
type.

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R12 Manual Refund Process Example

Click on the Refund Attributes button; select the appropriate
Payment Method. Save your work.

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R12 Manual Refund Process Example

Click on the Refund Status button. Review the AP invoice
generated and ready for payment based on due date.

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R12 Manual Refund Process Example

Oracle uses seeded Receivables Activity and workflow to
auto-create the AP invoice.

Oracle does not create the customer as a supplier. Notice
that a supplier number is not indicated on the AP invoice.

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Required Setups – Manual Refund

Create a Recivables Activity for the Type of Refund.

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Required Setups – Manual Refund

Set up a disbursement bank account or use an existing
account, depending on your policy.

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Automated Refund

Fully-Automated: Autoinvoice can be set up to automatically
create a refund Credit Memo and without any user
intervention generate the refund. This would be used when
importing a credit memo against a paid invoice.

Imported credit memos can apply to credit card or non-credit
card transactions.
 For credit cards, Receivables submits a refund request to Oracle
Payments. Payments refunds the same credit card used for the
original transaction.
 For non-credit cards, Receivables submits a request to Payables, using
Payments to create the disbursement.

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Questions

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Presenter Information

Dave Trch
TUSC
trchd@tusc.com

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