OFFICE DYNAMICS

18TH ANNUAL CONFERENCE FOR ADMINISTRATIVE EXCELLENCE

The Path Forward:

Adding Value Every Day

SEPTEMBER 27 - 30, 2011 RED ROCK CASINO RESORT & SPA

'Everything was specifically tailored for administrative professionals. There are many conferences that make that claim but seldom deliver. Thankyou."

(201 0 Attendee)

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The Path Forward:

Adding Value Every Day

In the past few years, businesses across the board were shaken by an international economic tsunami. This shaking affected our lives to the core on many fronts: tuitions, mortgages, jobs, retirement pensions, even our comfortable way of thinking. The bubble truly burst. Now as the dust clears, businesses are entering an unparalleled threshold of recovery. As administrative professionals, our desire for 2011 is to move forward on our path of work and life in a positive and purposed way, and to be valued as we become engaged, creative, fulfilled and purposed, more than ever before.

You're stronger. You're in a better place than three years ago. It's time to wake up, get up and move again!

Let's get excited about delivering added value. Let's develop our unique value, turn the page on the past and focus on the path forward.

The 18th Annual Conference for Administrative Excellence will help you position yourself for this brave new world of business.

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Whyyou should attend

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'1 thoroughly enjoyed the entire experience and left with a ton of ideas." (201 0 Attendee)

For Complete Details, Updates and Registration Visit OfficeDynamics.com I 1.800.782.7139

Event of Distinction

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Teambuilding Activity.

An exciting segment at each year's conference is Joan's personally designed unique teambuilding activity -- created with you in mind! You'll experience the positive energy of working with others to accomplish goals.

Joan's Trademark Surprises.

Conference alumni know that Joan always has a surprise or two waiting for her guests! It's part of what keeps the conference experience fresh, fun and lively. So be ready for anything - and make the most of every moment.

Experience an Executive Perspective. Get the inside scoop on the administrative role and what executives require in an administrative assistant. Hear executives' smart secrets for building partnerships with administrators. Mine the treasures of best practices and processes used to manage daily activities.

Innovative & Trend Setting Information.

Add value every day to your organization by being purposed and energized in the strategic and creative approach to your daily work activities. Joan continually surveys the administrative profession to bring the latest trends, newest features and best practices to stir up the administrative profession! You'll return to work energized, motivated and inspired, knowing exactly how to add value daily for both personal and career success.

Gala Dinner.

Following a cocktail mixer hosted by Office Dynamics, you'll experience an amazing sit-down dinner in a luxurious setting with special entertainment! Here's your opportunity to enjoy "dress-up time" in your favorite fashion! You'll also have plenty of time to network with co-workers and administrators from around the world. This unparalleled Gala Dinner and hosted cocktail mixer are included in the price of your conference registration.

Premier Organizations.

You are in great company! Some of the brightest and best administrative professionals attend this conference. They are people of power and influence in their profession and organization. They represent an array of industries and both large and small businesses, including Amway, Boeing, Caterpillar, Chevron, Cisco Systems, ConAgra Foods, Enbridge, FDA, Humana, Kindred Healthcare, Nationwide, Sandia National Labs, Siemens Energy, National Security Technologies, Roche Diagnostics, US Army and Washington Education Association.

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Conference Agenda

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6:00 - 8:00 p.m. Registration and Welcome Networking Cocktail Reception

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7: 30 - 8: 15 a. m. Continental Breakfast and Networking 8:30 - 9:30 a.m. Welcome & Opening Session

PURPOSED: Stepping Forward Confidently Joan Burge, Founder and CEO, Office Dynamics

9:30 -10:15 a.m. ENGAGED: Pursuing and Doing Work

with Passion Nedra Bailey, Training and Development Specialist, Memphis Light, Gas & Water

10:15 -10:45 a.m. Break and Networking

10:45 -12:00 p.m. ENERGIZED & FULFILLED: Activate Your Unique Value and Invigorate Your Career

Jasmine Freeman, Chief Executive Assistant to CEO, Office Dynamics

12:00 - 1 :30 p.m. Lunch and Networking

1 :30 - 2:30 p.m. STRATEGIC: Assessing What Is Vital and Taking Action Joanne Linden, Executive Assistant

to CEO, Synopsys & Linda McFarland, Executive Assistant to CEO, Livescribe

2:30 - 3:10p.m. Office Dynamics' Annual Teambuilding Activity 3: 1 0 - 3:30 p.m. Break and Networking

3:30 - 4:30 p.m. GROWTH & SUCCESS: Positive Career Breakthroughs and Personal Triumph Michelle Vanhoy, CEAP, Manager of Administrative Services, Novant Health, Inc.,

Master Certified Trainer - Star Achievement Series®

& Kerri C. Rhue, CEAP, Manager Clinical Improvement Administrative Services, Novant Health, Inc.,

Master Certified Trainer - Star Achievement Series®

"The highlights for me were the networking opportunities and listening to speakers who had been or were still executive assistants."

(201 0 Attendee)

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7: 30 - 8: 15 a. m. Continental Breakfast and Networking

8:30 - 10:00 a.m. STIR UP THE PROFESSION: Trailblazing the Path Forward Joan Burge, Founder and CEO, Office Dynamics & Tonya Roth, Human Resource Associate Director, Executive Assistant Leadership & Development, Procter & Gamble

10:00 -10:30 a.m. Break and Networking

10:30 -12:00 p.m.

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SECRETS OF A SUCCESSFUL GATEKEEPER: How to Minimize Interruptions & Still Make Everyone Feel Important Chrissy Scivicque, Career Coach, Eat Your Career

THE SPIRITUAL CONNECTION TO THE PATH FORWARD:

Know Thyself Kathy Tosoian, Certified Trainer, Office Dynamics

12:00 - 1 :30 p.m. Lunch and Networking

1 :30 - 3:00 p.m. CONCURR:N S SS ONS

MODERN BUSINESS ETIQUETTE: More than Manners Chrissy Scivicque, Career Coach, Eat Your Career

THE SPIRITUAL CONNECTION TO THE PATH FORWARD:

Know Thyself Kathy Tosoian, Certified Trainer, Office Dynamics

TECHNOLOGY: Tools, Tricks & Taboos: Issues and Best Practices Joan Burge, Founder and CEO, Office Dynamics

3:00 - 3:30 p.m. Break and Networking

3:30 - 4:30 p.m. CREATING Your Path for Personal Excellence Dan Lier, America's Coach®

6:30 - 9:00 p.m. Evening Gala Dinner & Cocktail Reception

Friday, September 30, 2011

8:00 - 8:45 a.m. Continental Breakfast and Networking 9:00 - 10:00 a.m. CREATIVE: Thinking in New Ways 10:00 -10:30 a.m. Break and Networking

10:30 -11 :00 a.m. Executive Perspective by Joan Burge, Founder and CEO, Office Dynamics

11 :00 -12:00 p.m. Finale: THE PATH FORWARD: Adding Value Every Day Joan Burge, Founder and CEO, Office Dynamics

Farewell

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Your General Session Speakers

ENERGIZED & FULFILLED: Activate Your Unique Value and Invigorate Your Career Administrators raise their self-esteem and add value to their organization by activating their unique value and invigorating their lives and careers through energized learning and personal fulfillment. You can only advance on the path forward by showcasing your one-of-a-kind innate talents and abilities as you vigorously execute your transformation. This will distinguish you from the average-performing assistant. You can and will be ENERGIZED and FULFILLED on your path forward!

• Be open to the opportunity to display your unique talents

• Gain personal satisfaction through risk-taking

• Enlarge your perception of your role

• Allow yourself to shine in new ways

• Exhilarate your life and career

JASMINE FREEMAN Chief Executive Assistant to CEO, Office Dynamics

As Joan's strategic business partner, Jasmine is involved in numerous aspects of the business as well as managing Joan's bustling speaking schedule. Jasmine develops, creates, and writes numerous communication pieces, plays an extensive role in the company's social media initiative, attends functions and meetings on Joan's behalf, is client liaison, organizes and coordinates all major training events and seminars held by Office Dynamics, and manages office staff.

ENGAGED: Pursuing and Doing Work with Passion As an administrative professional in today's fast paced workplace, you have undertaken more work than you did 10 years ago. Being customer-focused and practicing safe work habits are ways to be engaged when working with your leader and your coworkers. Remember, you can mesh your exceptional work skills with the productivity demands of your company when YOU HAVE PASSION! Let Nedra show you how.

• Exhibit exceptional results through internal motivation

• Establish (or rekindle) your passion for performance

• Engage everyone through enhanced customer focus

• Energize your life, activate your skills

NEDRA BAILEY

Training Development Specialist, Memphis Light, Gas and Water

Nedra has 10+years of experience training and developing administrative professionals. She is also a Certified Star Achievement Series® Trainer. She developed numerous training classes including:

The ABCs of Written Communication, Confidentiality and Today's Business Professional, Business Etiquette and Protocol, Customer Service Principles, Organizing and Scheduling, Telephone Etiquette and Working with Difficult People.

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Your General Session Speakers

"The relevancy of the topics, the presenters, and the materials was phenomenal. I've been to several admin conferences and I've NEVER received as much usable information

as I received at the Office Dynamics Conference."

(201 0 Attendee)

GROWTH & SUCCESS: Positive Career Breakthroughs and Personal Triumphs

Michelle Vanhoy and Kerri Rue are the epitome of growth and success, both personally and professionally. In late summer 2009, Michelle and Kerri did the almost unthinkable: They immersed themselves in the Star Achievement Series@, which is a philosophy-based program for administrative professionals created by Joan Burge and Office Dynamics. Michelle and Kerri committed to complete 9 days of out-of-state training within a 30 day period in order to become Certified Trainers for Levels I, II and III of Star Achlevement'",

Michelle and Kerri's personal journey led them from speaking nervously before just three people to confidently volunteering to speak on stage enthusiastically before 225 attendees at the 18th Annual Conference for Administrative Excellence. How did they turn fear into stellar success?

What skills did they develop to grow "beyond" themselves? How did they move from "lost in the crowd" to head-turning dynamic speakers? In this inspirational presentation, Michelle and Kerri will share their story of personal breakthroughs and triumphs:

• Specific ways the Star Achievement" philosophy led to practical solutions impacting other Novant Health Inc. initiatives

• Why administrative professionals at Novant Health Inc. are viewed as true professionals

• How to help your administrative peers shine as they display their opinions, so that others will value their opinions

MICHELLE VANHOY

CEAP, Manager of Administrative Services, Novant Health, Inc., Master Certified Trainer -

Star Achievement Series®

Michelle is the Executive Assistant to the President of Operations and the Chief Administrative Officer of Novant Health. She joined Novant in 2005, bringing her extensive professional experience in sales to the .-.._--"""''""'''''''......... executive assistant role. She uses these skills to build

strategic business partnerships with her leaders and others in the organization. Michelle is passionate about her role as an executive assistant being her chosen profession, and believes that every individual brings value to his or her organization.

KERRI C. RHUE

CEAP, Manager Clinical Improvement Administrative Services,

Novant Health, Inc.

I Master Certified Trainer - Star Achievement Series®

Kerri leads the administrative professionals and provides executive assistance to the Senior Vice President within the Novant Health clinical improvement department. She served in a variety of administrative roles since joining Novant in 1997, and was promoted to her current position earlier this year. Kerri has received numerous awards within Novant, including the Circle of Excellence Employee Award, three Performance Recognition Awards and the Exceptional Merit Award. Kerri uses her skills to encourage the growth of other administrative professionals.

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Your General Session Speakers ®

STIR UP THE PROFESSION: Trail-blazing the Path Forward

It is said that, "Belief fuels enthusiasm, and enthusiasm explodes into passion. It fires our souls and lifts our spirits." The administrative profession is filled with new opportunities, excitement, energy and yet, there is still much to be done; there are more mountains to climb, more trees to plant and more winds of change to navigate. With these will come greater personal fulfillment, increased career opportunities and a wealth of knowledge and newly-gained respect for the profession. In this very special session, you will learn how one Fortune 50 corporation is revolutionizing its entire administrative function and building a strong foundation for the company's future success.

• Learn the behind-the-scenes action steps

• Hear best practices for carving a path for administrative excellence

• From recruiting to succession planning: The why, what, and how

• Learn how to approach your Human Resources Department with a similar plan

TONYAROTH

Human Resource Associate Director, Executive Assistant Leadership & Development, Procter & Gamble

Tonya Roth has been in Human Resources for over 25 years in a variety of challenging and exciting HR roles. Last year she was asked to lead a special project at P&G

for the CEO. The project focused on the executive assistants within the company and their careers. She has taken a deep dive into better understanding what it takes to be a successful EA and how P&G can prepare for the future

and provide the right support to this fabulous and highly respected profession.

P&G is the world's largest consumer-products company, with annual sales

around $79 billion. P&G people are their company's most important asset

and source of competitive advantage. "Our success depends entirely on the strength of our talent pipeline, which we build from within and manage with

a disciplined process." Bob McDonald, CEO, P&G

'I appreciated the attention and interaction

with Joan, her team and the keynote speakers. Everything was directly geared toward our profession. Best conference I have ever attended."

(201 0 Attendee)

Executive Perspective

hosted by Joan Burge, Founder and CEO, Office Dynamics We are the FIRST administrative event that takes you around to the other side of the desk for a look at the executive's perspective of the administrative role and what is most important to the executive. While our format for this segment may change each year, our mission is the same: to provide attendees with an inside look at your role from the "other side of the desk."

• Get the inside scoop on what leaders require of administrative professionals today and in the future

• Mine the treasure of best practices and processes to create a stellar partnership with your leader

• Discover winning strategies for managing daily activities

... • Hear a manager's perspective on ways you can add value every day

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Your Concurrent Session Speakers

TECHNOLOGY: Tools, Tricks and Taboos - Issues & Best Practices

Facilitated by Joan Burge, Founder and CEO, Office Dynamics

As Joan Burge travels the country coaching hundreds of administrative professionals, she has heard about troubling issues unique to

_ administrators who work side-by-side with

their leaders. While technology is an asset in our hurry-up fast-paced world, it has also created new problems: Leaders use many more tools today than in the past.These tools range from mobile phones to BlackBerry devices to Smartphones; notebooks to iPads; Kindles to Nooks; AirCards@, video conferencing ... and of course, the apps and road-warrior equipment required to use all of them!

Sometimes, crisis centers around locating the right power cord but all too often, it's far more complex. Leaders using multiple technologies simultaneously make their assistant's job far more challenging ... And, the flow of information is so diverse and immense -- becoming a virtual deluge, simultaneously flowing from many sources. Joan has learned many best practices from her continual interaction with administrative professionals. In this lively discussion, Joan will facilitate group dialog about technology tools, tricks, and taboos. Come to this one-of-a-kind session with your issues as well as your best practices. Bring a list of any great resources, tips, and/or technologies to share with your peers.

• What's the best tech tip you've ever learned?

• Do you know how to avoid tech taboos? Do you know what they are?

• Biggest faux pas with technology you've ever seen?

• What tech resources do you and your leader peruse?

What does spirituality have to do with your job? Are you passionate about the career you've chosen? Are you taking every opportunity in your career to make use of your spiritual gifts? Do you know what those gifts are? There are four dimensions of energy: physical, emotional, mental, and spiritual. When we engage each of these, we are on "The Path Forward" and we add value every day. Look for the spiritual signals that will bring you closer to your highest purpose as an administrative professional.

• Determine your spiritual gifts and how to use them to be more successful in your career

• Learn how setbacks and disappointments might actually serve to bring you closer to the perfect plan for your life

• Identify circumstances that "trigger" your passion and creativity

• Embrace your inner spirit

Certified Trainer, Office Dynamics Kathy is a Star Achievement Series® Certified Trainer and has been with Office Dynamics since 1997. Kathy combines her love for people with her passion for excellence to help professional men and women develop confidence, people skills, and communication abilities. As a motivational speaker, she inspires, motivates, entertains, and educates her audience. Kathy knows how to create a learning environment through her insight, compassion, and enthusiasm.

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For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

Accommodations & Transportation

AS/NO RESORT & SR

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11011 W. Charleston Boulevard Las Vegas, Nevada 89135 1.866.767.7773

Red Rock's serene surroundings, distinctive decor, and impeccable standard of service ensure that your visit is flawless and fabulous. Guestrooms offer views of the famous Las Vegas Strip, the scenic Red Rock Canyon, and surrounding mountains.

You can melt away with a soothing spa treatment, tee off at one of the area's championship golf courses, shop at the many local boutiques or great outlets, or go on an outdoor adventure to nearby Red Rock Canyon. The hotel offers a complimentary shuttle service to and from the Las Vegas Strip as well as McCarran Airport.

Rooms are available September 27, 28, & 29, 2011 at $150 + per night (inclusive of the $24.99 Resort Fee).

The Resort Fee includes: daily in-room internet, daily newspaper, admission to exercise facility at the Resort, shuttle service to and from McCarran International Airport and the Strip on a set schedule based on availability. Dates surrounding the conference are limited.

To Reserve Your Room: Call 1.866.767.7773 and reference group code Office Dynamics. Please book no later than August 20,2011 to secure this room rate - this rate is only available while rooms in our block last so please book early. You can also book online by visiting Red Rock Resort Office Dynamics Group.

A deposit equal to one night's stay is required to hold each guest's reservation. This deposit will be applied to the first and/or final night of the reserved stay.

Your deposit is refundable if notice is received at least seventy-two (72) hours prior to guest's arrival and a cancellation number is obtained.

3:00 p.m.

Prior to 12:00 noon

One night room & tax will be held as a deposit at the time of booking. Upon arrival a credit card will be requested and authorized for room, tax, & $100 per day for incidentals. At the time of check ouUdeparture the deposit will be credited toward the final bill and the remaining balance will be charged, any leftover authorization will be released back onto the card used at the time of check in.

ExtendYour Stay

Las Vegas continues to build upon its reputation as a vibrant showcase for the extraordinary. This is the city that attracts more than 37.5 million visitors a year by offering the grandest hotels, the biggest stars in entertainment, the highest caliber of award-winning chefs and master sommeliers, and, of course, the brightest lights.

Shoppers Paradise You'll find unbelievable savings on top-of-the-line and designer merchandise within the outlet shopping centers in Las Vegas. Las Vegas is home to hundreds of outlet shops in various locations throughout the city.

Fields of Green Whether you are beneath the lights of the Fremont Street Experience in Downtown Las Vegas or strolling the shops at Monte Lago Village at Lake Las Vegas, you are never far from a golf course. The sixty-plus golf courses in Las Vegas, designed by the likes of Jack Nicklaus, Pete Dye, Tom Weiskopf and Robert Trent Jones Jr., have put Vegas on the map for golf connoisseurs. Each course is within a one-hour radius of the city, offering challenging play and beautiful desertscapes, flowing waterfalls, rolling greens and mountain views.

Adventurous Spirits Las Vegas is home to the beautiful Red Rock Canyon, where you can hike on mild to expert courses or just relax and enjoy the view. Horse-back riding can be found not too far from the Red Rock Canyon. If you want to see more the Hoover Dam and Lake Mead are also great getaways!

Relax and Recharge No longer the domain of women, the spa experience has arrived in Las Vegas. Now home to 4 Mobil 4-Star Spas, more than any other city in the country, Las Vegas resorts offer the most luxurious and varied spa experiences anywhere, from the famous Canyon Ranch Spa (The Venetian), the sleek and modern BATHHOUSE (THEhotel at Mandalay Bay), to the young, hip vibe of the Rock Spa (Hard Rock).

World-Class Cuisine Dining from A to Z includes bountiful buffets to elegant sit-down dining. Las Vegas dining will meet the needs of every taste, culture, and wallet.

Entertainment Capital There are many reasons why Las Vegas commands the title of "The Entertainment Capital of the World." Some of the world's most exciting and versatile entertainers perform here including Cher, Barry Manilow, George Wallace, Wayne Newton, Wayne Brady and Frank Caliendo. Also, hot selling tickets include Broadway hits such as Jersey Boys (The Palazzo) and Phantom - The Las Vegas Spectacular (Venetian). Other entertainment options include comedy and music headliners like Jerry Seinfeld, Jay Leno and

Ray Romano, who regularly bring their world tours to Las Vegas showrooms, six resident Cirque du Solei I productions, comedy clubs, classic Las Vegas showgirl revues, and more.

For Complete Details, Updates and Registration Visit OfficeDynamics.com

1.800.782.7139

OFFICE DYNAMICS

Office Dynamics' 18th Annual Conference for Administrative Excellence September 27 - 30, 2011

Las Vegas, Nevada

REGISTRATION FORM

Name (please print all attendee information) _

Title _

Company __

Mailing Address _

Mail Code or Mail Stop: _

City State Zip _

Telephone Number (required): ( ) _

E-mail (required):

"Early Bird" (March 2 - July 1) Registration (July 2 - September 1)

$1389* _

$1489* _

$_-$_--

COST ATTENDANCE AMOUNT

*There is a $300 non-refundable deposit within your registration.

Form of Payment:

Check enclosed for $ (made payable to Office Dynamics, Ltd.)

(Note: To benefit from the "Early Bird" registration, your check or credit card number must accompany your registration form by the due date above.)

Please charge my __ CD

Card Number Exp. Date _

Cardholder's Signature __

Billing Address, __

City State, ,Zip _

Cancellation Policy: Should you be unable to attend for any reason, a full refund, less the $300 non-refundable deposit, will be issued if we receive written notice by August 1, 2011. After August 1, all registrations and no-shows are subject to full conference fee. A company may substitute one attendee for another. Refund for credit cards will only be given as credit, not check reimbursement. Should the Conference need to be rescheduled due to acts of nature or national disasters, the Conference will be rescheduled, not cancelled. Attendees can send a substitute if they cannot attend the rescheduled date.

Mail this form to:

Office Dynamics, 2766 Evening Rock Street, Las Vegas, NV 89135 Or Fax to: (702) 360-5356

CALL 800-STAR-139 for more information