What's new in CA Service Desk Manager r12.

5
This document describes changes made in Service Desk r12.5.

Changes made in r12.5

• As part of CA's ongoing commitment to quality and customer support,

numerous r12.0 and r12.1 fix corrections created by Sustaining Engineering
are included in r12.5. A list of the Star Problems resolved can be found in
the following table. For more information on a particular problem, search
the knowledge base on support.ca.com.

Component Problem # Summary

CA Service Desk Server 464 INACTIVE CONTACTS SHOW IN WF

CA Service Desk Server 479 QUICK PROFILE AMBIGUOUS RESULT
CA Service Desk Server 480 MOUSE OVER PREFERENCE BUG
CA Service Desk Server 486 GROUP LIST CONTAIN COMMA
CA Service Desk Server 488 ACTUAL DURATION IN WORKFLOW TASK GETS OVERWRITTEN
CA Service Desk Server 490 SERVICE TYPE EVENTS ARE NOT DELAYED
CA Service Desk Server 499 REPORT TAB SHOWS ERROR IF DIFFERENT WEBENGINE USED FOR LOGIN
CA Service Desk Server 500 KNOWLEDGE TAB INCOMPLETE WITH '\U' IN THE USERNAME
CA Service Desk Server 506 ACCESS TYPE SETS TO ZERO WITH PDM_LDAP_SYNC
CA Service Desk Server 507 COMMAS ADDED TO GROUP NAME
CA Service Desk Server 508 SCRIPT ERROR AFTER PUBLISHING JAVASCRIPT FILE
CA Service Desk Server 509 RESOLUTION_TEXT FROM GETDOCUMENTBYIDS WEB SERVICES METHOD
CA Service Desk Server 511 COPY ROLE FAILS AT SECONDARY SERVER
CA Service Desk Server 519 WRONG SQL QUERY ON SUB FACTORY
CA Service Desk Server 521 QUICK PROFILE DONOT POPULATE VALUES WHEN AVOID POPUPS IS SET
CA Service Desk Server 522 REPORTS MAY FAIL WHEN SPECIAL CHARACTERS ARE USED IN LOGIN
CA Service Desk Server 526 UNABLE TO UN-PUBLISH KNOWLEDGE DOCUMENT WITH WEB SERVICES
CA Service Desk Server 528 EMAIL NOT SENT FROM KNOWLEDGE DOCUMENT IF CONTACT HAS SPACE
CA Service Desk Server 532 SURVEY LINK RECEIVED BY A GROUP CONTACT THROWS ERROR
CA Service Desk Server 538 ERROR WHEN PUBLISHING THE REWORKED DOCUMENT
CA Service Desk Server 539 ASSIGNEE FIELD IS NOT REFRESHED AFTER TRANSFER ACTIVITY
CA Service Desk Server 540 SPELL CHECK FAILS FOR WORDS MORE THAN 80 CHARACTERS
CA Service Desk Server 541 PDM_MAIL_NXD PROCESS MAY STOP SENDING EMAIL NOTIFICATIONS
CA Service Desk Server 552 MULTIPLE NOTIFICATION MACROS ARE NOT MIGRATED PROPERLY
CA Service Desk Server 553 WHILE INSTALLING REMOTE COMPONENTS SQL OPTION IS MISSSED
CA Service Desk Server 554 INCORRECT EDIRECTORY CONTACT INFORMATION
CA Service Desk Server 555 LOG MAY DISPLAY LOGIN CREDENTIALS
CA Service Desk Server 557 FILES QUEUED FOR PDM_TEXT_API
CA Service Desk Server 558 HOT KEY ISSUE WITH GERMAN KEYWORD ON FIREFOX
CA Service Desk Server 559 ERROR DISPLAYED WHILE COPYING PROPERTY VALIDATION RULES
CA Service Desk Server 561 DOMSRVR HANGS WITH SAVE OF STORED QUERY WHERE CLAUSE
CA Service Desk Server 562 FACTORY NAME TO DISPLAY NAME
CA Service Desk Server 564 ISSUE COPY FUNCTION FAILS
CA Service Desk Server 567 CHANGING ACCESS TYPE INTERMITTENTLY CAUSES DOMSRVR CRASH
CA Service Desk Server 568 PDM_TRACE ON DOMSRVR MAY CAUSE IT TO TERMINATE
CA Service Desk Server 569 ADD_KNOW_LIST OPTION NON-FUNCTIONAL FOR ISSUES
CA Service Desk Server 570 ERROR VIEWING CI RELATIONSHIP
CA Service Desk Server 571 WEBENGINE MAY TERMINATE ABNORMALLY INTERMITTENTLY
CA Service Desk Server 572 PDM_RPC ERROR CALLING EXTERNAL WSDL
CA Service Desk Server 573 JAVA BPMESSAGE SUPPORT
CA Service Desk Server 574 SCRIPT ERRORS ON CLICKING VIEW SCHEDULE BUTTON
CA Service Desk Server 575 LIST ALL ON ATTACHMENTS THROWS SCRIPT ERROR
CA Service Desk Server 576 FACTORY NAME TO DISPLAY NAME
CA Service Desk Server 577 LEFT CLICK NOT WORKING AFTER USING KEYBOARD
CA Service Desk Server 581 UNABLE TO TYPE IN THE @ SIGN IN DESCRIPTION FIELD
CA Service Desk Server 582 DATES IN CHANGE WINDOW SHOWS INCORRECTLY WITH DD/MM/YYYY
CA Service Desk Server 583 BOPLGIN MIGHT CRASH WHEN CONFIGURED VIA EEM AGAINST LDAP
CA Service Desk Server 587 SCHEDULE DATE FORMAT IS NOT CHANGING ON MOUSE HOVER POINTER
CA Service Desk Server 589 DOMSRVR MEMORY GROWTH DURING ARCHIVE/PURGE PROCESS
CA Service Desk Server 590 DUPLICATE REPORTS IN LIST SEEN WITH BOXI
CA Service Desk Server 591 TASK DESCRIPTION LINE BREAKS
CA Service Desk Server 592 AUTO POPULATED CATEGORY NOT SAVED
CA Service Desk Server 593 'EDIT IN LIST' IGNORES DATA PARTITIONS.
CA Service Desk Server 596 URL ATTACHMENT VALUE IN INCIDENT ATTACHMENT TAB IS GARBLED
CA Service Desk Server 597 TEXT SIZE LIMITATION ERROR APPEARS TWICE
CA Service Desk Server 599 'SERVICE TYPE' NOT POPULATED FOR DEFAULT PRIORITY
CA Service Desk Server 600 ORA: 1795 ERROR ON OPENING CONFIGURATION ITEM
CA Service Desk Server 602 LDAP SYNC OVERWRITES TENANT
CA Service Desk Server 604 PDM_REPLACE FAILS ON SUSE LINUX
CA Service Desk Server 605 INACTIVE USERS SHOWN IN ASSIGNEE OF TICKET
CA Service Desk Server 607 UNABLE TO SEARCH KNOWLEDGE DOCUMENT AFTER THEY GET STARTED
CA Service Desk Server 608 MANUAL NOTIFY WITH % CREATE GARBAGE CHARS
CA Service Desk Server 610 PDM_KIT UTILITY CRASHES ON ENCOUNTERING A NEW LINE CHARACTER
CA Service Desk Server 612 PDM_UCONV FAILS WITH ERROR ABOUT MISSING MSVCR71D.DLL FILE
CA Service Desk Server 614 PROPERTY VALUE NOT COPIED WHILE COPYING VALIDATION RULE
CA Service Desk Server 615 UNABLE TO CLOSE CHANGE ORDERS OR USE THE WORKFLOW TAB
CA Service Desk Server 616 ERROR POPUP FROM NOTIFICATION HISTORY OF TICKET
CA Service Desk Server 617 INAPPROPRIATE ACCESS TO ATTACHMENTS
CA Service Desk Server 618 MENU ITEMS MISSING FOR ACTIVITIES MENU
CA Service Desk Server 621 CI LOST WHEN COPYING AN EXISTING CHANGE ORDER
CA Service Desk Server 622 DATA LOST WHEN SAVING TICKET WITH INVALID DATA
CA Service Desk Server 625 UPDATE GROUPS AND ENVIRONMENT BUTTONS MISSING
CA Service Desk Server 629 LDAP LOGIN UNAVAILABLE WHEN MULTI-TENANCY SET TO SETUP
CA Service Desk Server 631 EMAIL IS NOT SENT FROM KD WHEN LAST NAME IS SAME
CA Service Desk Server 632 CATEGORY FIELD NOT AUTO-POPULATED
CA Service Desk Server 634 CALL TO FINDCONTACTS() WEBSERVICE INCREASES DOMSRVR MEMORY
CA Service Desk Server 635 SECURITY VULNERABILITY PROBLEM IN TOMCAT SERVER
CA Service Desk Server 636 AHD CODES IN NOTIFICATION MESSAGE
CA Service Desk Server 637 EMPLOYEE EMAIL DOESN'T CREATE REQUEST IN MULTI TENANCYSETUP
CA Service Desk Server 640 SAP INTEGRATION
CA Service Desk Server 641 RATE AND COMMENT RADIO BUTTONS DISABLED
CA Service Desk Server 642 WEBENGINE TERMINATES OR HANGS INTERMITTENTLY
CA Service Desk Server 643 GARBLED CHARACTERS IN BATCH FILE NOTIFICATIONS
CA Service Desk Server 645 INCORRECT TABLE INSERTED IN KT
CA Service Desk Server 646 LDAP MEMBER'S ACCESS TYPE NOT UPDATED
CA Service Desk Server 648 KOREAN DOUBLE BYTE CHARACTERS ARE GARBLED IN ACTIVITY LOGS
CA Service Desk Server 650 UNABLE TO MERGE LDAP CONTACT FOR LEVEL 2 ANALYST ROLE
CA Service Desk Server 651 ASSIGNEE MISSED FROM QUICK INCIDENT TEMPLATE
CA Service Desk Server 652 APOSTROPHE IN THE PDM_TEXT_CMD INPUT LOGS ERRORS
CA Service Desk Server 653 KNOWLEDGE CATEGORY SCRIPT ERROR IN EMP INTERFACE
CA Service Desk Server 656 PDM_WEBCAHCE -H FAILS TO BRING HELP INFORMATION
CA Service Desk Server 657 DETAIL REPORTS ARE IMPROPERLY FORMATTED
CA Service Desk Server 658 CLOSING PARENT TICKET CLOSES CHILD TICKETS
CA Service Desk Server 659 LOOKUP LIST SHOWS INACTIVE RECORDS
CA Service Desk Server 661 PDM_DEREF ERROR MESSAGE IF NO PARAMETERS SPECIFIED
CA Service Desk Server 664 WEB SERVICE CALLS FAIL WITH SOAP EXCEPTION 1005
CA Service Desk Server 665 REPORT TAB DISPLAYS SAME REPORT ON FIREFOX 3.X
CA Service Desk Server 667 PRIORITY VALUE IS SHOWN AS 'D' WITH NOTIFICATION
CA Service Desk Server 668 CONFIGURATION ITEM FORM MISSING BUTTONS
CA Service Desk Server 670 MISSING OUTER JOIN IN REPORTS INVOLVING USP_CONTACT TABLE
CA Service Desk Server 671 EMAIL NOT SENDING CORRECTLY WITH FROM ADDRESS
CA Service Desk Server 672 SCOREBOARD COUNT SHOWS WRONG FOR A CONTACT OF NEW ROLE
CA Service Desk Server 676 WEBENGINE TERMINATES INTERMITTENTLY
CA Service Desk Server 677 SPEL_SRVR TERMINATES INTERMITTENTLY
CA Service Desk Server 678 DETAIL REPORT CONTENT NOT WRAPPED PROPERLY
CA Service Desk Server 680 RESULTS NOT DISPLAYED PROPERLY FOR STORED QUERY
CA Service Desk Server 691 CREATE ATTACHMENT CRASHES TOMCAT
CA Service Desk Server 693 LOCALIZED TEXT AT THE MESSAGE CATALOG IS GARBLED
CA Service Desk Server 694 KOREAN DOUBLE BYTE CHARACTERS ARE GARBLED IN KD
CA Service Desk Server 696 SERVICE DESK PROCESSES MAY TERMINATE INTERMITTENTLY
CA Service Desk Server 701 SITEMODS.JS DOWNLOADED TWICE IN SCRATPAD.HTMPL
CA Service Desk Server 716 BOPLGIN HANGS OR TERMINATES
CA Service Desk Server 718 ANIMATOR CAN NOT FIRE EVENT, TICKET LOCKED
CA Service Desk Web INCORRECT DISPLAY OF VALUES WITH ANGLE BRACKETS IN WSP
Screen Painter 33

• The following Service Desk r12.0 fix corrections have been included in r12.1
by extension are also found in r12.5.

Product Problem # Description

USRD 295 ENTRUST PASSWORD EXPIRED
USRD 352 MANUAL NOTIFICATION THROUGH WEB SERVICES
USRD 371 DEFAULT_LOG_CODE GLOBAL OPTION IN TEXT_API.CFG FILE FAILS
USRD 372 CANNOT CLOSE CO ASSOCIATED WITH PURGED WF INSTANCES
USRD 375 CALLREQUEST() WEBSERVICE CALL FAILS WITH CALL_BACK_DATE
USRD 398 PDM_DISCIMP.FRG - % IN FIRST PORITION DOES NOT WORK
USRD 399 DOMSRVR PROCESS ON SECONDARY SERVERS CRASH
USRD 400 GARBLED CHARACTERS IN DETAIL REPORT
USRD 401 ATTACHMENT FILENAME IS GARBLED
USRD 403 GARBLED UTF-8 CHARACTERS USING SD WEB SERVICES CALLS.
USRD 404 DOMSRVR CRASHES AFTER PDM_CACHE_REFRESH ON CNT
USRD 406 CREATELRELRELATIONSHIPS CRASHES SDA65.DLL
USRD 408 NAT FIREWALL PROBLEM WITH SPELSRVR ON SECONDARY
USRD 409 MAILEATER EXITS & CRASHES WITH X-USER-DEFINED ERROR.
USRD 410 DOMSRVR SEVERE_ERROR INDEX OUT-OF-BOUNDS
USRD 411 ITIL.SPL DEBUG MESSAGES LEFT BEHIND
USRD 412 PDM_CONFIGURE AND DETERMINE IF AXIS IS INSTALLED
USRD 413 ATTACH IMAGES IN E-MAILS
USRD 414 INACTIVE ASSIGNEE ALLOWED VIA URL TICKET CREATION
USRD 415 LDAP MERGE HANG
USRD 416 REOPEN WORKFLOW TASK
USRD 417 TOMCAT CRASHES AFTER LOGOUT RESPONSE
USRD 419 INCORRECT ACTIVITY LOG 'CLOSED' CREATED
USRD 420 SEARCH WITH % CHARACTER FAILS ON A CUSTOMIZED SEARCH PAGE
USRD 421 MAIL CONNECTION ERROR
USRD 422 NEW FORMGROUP CHANGES NOT REFLECTING AFTER PUBLISH THEM
USRD 424 THREAD-SAFETY RISK FOUND WITH API FROM UPLOAD.DLL
USRD 425 BOPLGIN.EXE IS HANGING ON PRODUCTION
USRD 427 ASSIGNEE NAME IS BLANK IN SUMMARY REPORT OF INCIDENTS
USRD 428 ERROR DELETING CI'S USING SPELL METHOD DOB_MARK_DELETE
USRD 429 CANNOT MODIFY PROPERTIES OF A REQUEST VIA EMAIL
USRD 431 RECURSIVE CHECKOUT CAUSING LOCKS ON A TICKET
USRD 432 LDAP UPDATE NOT WORKING FOR CONTACT WITH SINGLE QUOTE
USRD 437 SUMMARY REPORT NOT GENERATING
USRD 440 ACTIVITY LOG DESCRIPTION FOR GROUP TRANSFER HAS SINGLE QUOTE
USRD 447 MISSING JOIN IN SQL EXPRESSION
USRD 448 DATAPARTITION DOESNT RESTRICT ACCESS TO VIEW ATTACHMENTS
USRD 451 BPVIRTDB_SRVR CRASH WITH SIGSEGV ERROR
USRD 452 QRELS DO NOT USE DATA PARTITIONS
USRD 453 JPN: LOG READER FORM DOESNOT LOAD COMPLETELY
USRD 456 UPDATE PROPERTIES OF INACTIVE CO CATEGORY
USRD 459 NOT ABLE TO CHANGE STATUS OF A CHANGE ORDER VIA WEBSERVICE
USRD 463 DATE FORMAT BETWEEN CMDB/UAPM/SERVICE DESK
USRD 465 NOTIFICATION SENT TO COMPLETE GROUP WITH NEW ACT NOTIFICATIO
USRD 472 PDM_TRACE CAUSES MEMORY LEAK
USRDCR 11 CRYSTAL REPORT DOES NOT SHOW GROUP FOR REQUEST AGING REPORT
USRDTI 7 REQUESTS OPEN VIA TNG DO NOT USE TEMPLATE DESCRIPTION
USRDTI 8 EVENTS FROM NSM VIA AHD.DLL STOP WORKING
USRDWP 25 WSP NOT RETAINING CHANGES
USRDWS 479 SCOREBOARD COUNT DISPLAY COMES LEFT SIDE OF THE FOLDER ICON
USRDWS 480 LINK TO NAMES IN ACTIVITY LOG
USRDWS 492 USE TEMPLATES FOR CHANGE ORDER USING CUSTOM URL
USRDWS 527 BACKSLASH INDICATION CHANGES
USRDWS 552 ADD LOST IN ADDITIONAL WHERE CLAUSE
USRDWS 553 SCOREBOARD QUERY OF EMPLOYEE INTERFACE FAILS
USRDWS 555 WEBENGINE CRASH AFTER HTMPL CACHE LIMIT
USRDWS 557 PROFILE BROSWER SEARCH PROBLEM
USRDWS 558 INCIDENT/PROBLEM/REQUEST WRONG PARENT/CHILD RELATIONSHIP
USRDWS 561 QUICK CLOSE IGNORES SCRATCHPAD
USRDWS 562 QUICK CLOSE IGNORES SCRATCHPAD
USRDWS 563 STATUS DROPDOWN LIST SHOWS ALL STATUS'S
USRDWS 565 QUICK REQUEST BUTTON INVISIBLE FOR ANALYST WITH DATA PARTION
USRDWS 566 TRANSLATION PROBLEM IN TEMPLATE
USRDWS 568 WEB SERVICE:TOMCATECT FUNCTION RETURNS MORE THAN 250 ROWS
USRDWS 569 HOME/ABOUT LINK WORKS IMPROPERLY IN CUSTOMER/EMP INTERFACE
USRDWS 570 FORMGROUP NAME CONTAINS WHITESPACE THEN PREVIEW FAILS IN WSP
USRDWS 571 GENERATING INCIDENT SUMMARY/DETAIL REPORTS WITH SEARCH
USRDWS 572 DERIVED EXPRESSION ERROR
USRDWS 573 SOMETIMES ONLY ONE TASK IS AVAILABLE IN TASK DROPDOWN LIST
USRDWS 574 POWER USER TIPS NOT WORKING FOR CLEAR FILTER
USRDWS 579 MULTIPLE LICENSES ARE USED FOR ONE CONTACT LOGIN
USRDWS 583 EMAIL URL ON PDA DOES NOT LOAD TICKET DETAILS
USRDWS 585 ATTACHMENT DESCRIPTION HAVING LINE FEED CODE GETS GARBLED.
USRDWS 587 ERROR ATTACHING ZIP FILES FROM WEB SERVICES
USRDWS 591 CACHE REFRESH IS CAUSING CORRUPTION ON INDEX ON TASK_STATUS
USRDWS 592 NOT GETTING THE SCROLL BAR
USRDWS 594 KEEP NEW LINES IN RESOLUTION WHEN THERE IS NOT KT LICENSE
USRDWS 596 KEYBOARD USAGE FOR SCOREBOARD DOES NOT WORK
USRDWS 598 NEW FORMGROUP CHANGES NOT REFLECTING AFTER PUBLISH THEM
USRDWS 599 DATAPARTITION DOESNT RESTRICT ACCESS TO VIEW ATTACHMENTS
USRDWS 600 JAVA SCRIPT ERRORS FOR USERS WITH \U
USRDWS 601 DATA PARTITION HAS PLUS IN ITS NAME
USRDWS 602 MISSING SCROLL BARS
USRDWS 603 LIST_CR.HTMPL INCIDENT SEARCH RESULT WITH PROBLEM & ASSIGNEE
USRDWS 604 CREATE NEW BUTTON INVISIBLE FOR ANALYST CONTACT (INVENTORY)
USRDWS 606 CONTACT SEARCH CHANGED TO LIST AFTER CP2
USRDWS 607 WEB CLIENT HANG WITH AN HOURGLASS SPINNING WHEN GROUP CLICK
USRDWS 608 SEARCH FIELDS EMPTY AFTER LIST ALL
USRDWS 609 ATTACHED FILE NAME IS GARBLED FOR A TICKET
USRDWS 610 UPLOAD SESSION KEEP ALIVE WHEN 'EDIT_INACTIVE' OPTION IS SET
USRDWS 612 AHD04400 ARGUMENT ERROR ON SUMMARY REPORT WINDOW
USRDWS 613 TRANSFER OR ESCALATE ACTIVITY PAGE BLANK OUT IN FIREFOX
USRDWS 614 KT CATEGORY PERMISSIONS RESET TO INHERIT FROM PARENT
USRDWS 617 UPLOAD ATTACHMENT PROBLEM WITHOUT DEFAULT REPOSITORY
USRDWS 618 AUDIT TRAIL EXCLUDES INCIDENT NO WHEN LIST ALL IS CLICKED
USRDWS 619 GO BUTTON SEARCH TIMES OUT SESSION AFTER APPLYING T5LG006
USRDWS 621 CUSTOMIZE SCOREBOARD WINDOW TAKES TIME TO LOAD.
USRDWS 624 AUDIT TRAIL APPENDED IN ISSUES
USRDWS 625 UNABLE TO DELETE BEHAVIOR FROM WORKFLOW TEMPLATE

• The following Service Desk r11.x fix corrections have been included in r12.0
or in r12.1 by extension are also found in r12.5.

Product Problem # Description

USRD 2 SLA Violation Problem Related to Issues
USRD 4 Tomcat is Core-ing in SDA.H Line 210
USRD 5 Act Log Shows Wrong Analyst
USRD 6 No Incident and Problem Display on Scoreboard
USRD 7 CA_Owned_Resource Table Registration Problem
USRD 8 SPELSVR Needs to Convert All Exec() Calls
USRD 9 pdm_extract and Remote Ref
USRD 11 Update to Category is Lost
USRD 12 Update Status of New Task Inserted into Group
USRD 15 Missing Posted by Value in CI Log
USRD 17 CA_Owned_Resource Table Registration Problem
USRD 18 LDAP Search Controls Do Not Appear
USRD 19 Unable to Create New Asset
USRD 21 Categories Limited to 1000
USRD 22 Wrong Analysts in Activity Logs
USRD 23 LDAP Auto-Creation Error
USRD 25 Problem with Setting Options from Command-Line
USRD 28 pdm_deref Strips Zeros for Certain Columns
USRD 29 Required Text Fields Accept Blanks as Input
USRD 30 Unable to View Attachments
USRD 31 NT Add Support for SupportBridge Integration
USRD 36 Fail to Configure on a Win2K3/SQL 64-Bit System
USRD 37 Embedded CA Workflow Version 1.0.019.017
USRD 39 Scoreboard Problem with Group Queries
USRD 40 pdm_restore Fails to Restore All .htmpl Files
USRD 41 Status of New Workflow Task is Incorrect
USRD 44 CA Workflow Tasks Do Not Terminate on Cancel
USRD 45 Support UTF-8 on Windows
USRD 46 Cannot Delay SLA Events Attached Manually
USRD 48 Schema Error Note_Board Table
USRD 49 Multiple Sure_Checkout Message
USRD 53 Time Spent Field for Activity Log is Blank
USRD 55 Spurious Cartesian Join on Certain Queries
USRD 56 Wrong Contact Department in File Text_API.CFG
USRD 57 Downloading Large Attachments Crashes Slump SE
USRD 59 LDAP_Sync Error
USRD 62 Mail Eater Application Error
USRD 68 Add Mime-Version 1.0 to Header for RFC 1521
USRD 72 Parse Error in STDLOG Due to a Single Quotation
USRD 73 No Information for Issue_ID
USRD 76 Timespan Error in Report
USRD 81 Boplogin.exe Process Crashes with LDAP_Groups
USRD 82 Blank "Created By" Field for Activity
USRD 83 Japanese Characters are Corrupted in Mail Requests
USRD 95 Random Analysts Recorded when Events Fire
USRD 96 DST 2007 Changes for US and Timezone Table
USRD 97 ATY Log Does Not Contain Display Name for SREL
USRD 99 Pager Email Notification Display Incorrect Date
USRD 101 pdm_userload Truncating Data Incorrectly
USRD 111 Sort of Data Partition List
USRD 112 Error Using pdm_userload
USRD 115 All Email Notifications Have Empty Space at 40 P
USRD 116 pdm_restore Corrupts .png Files
USRD 117 pdm_options_mgr Does Not Work for LDAP_DN
USRD 118 No Oracle Database Dependency
USRD 121 Data Partition on Access Type Not Taking Effect
USRD 123 Replace Actual Spaces with &NBSP
USRD 124 pdm_configure Errors when NSM and CIA is Installed
USRD 127 Audit Log for Assets Show Incorrect Values
USRD 129 Search Filter with Group Member Data Partition
USRD 130 Location Primary Contact UUID
USRD 131 All Webengines Recycled
USRD 132 Profile Browser & Constraint
USRD 135 Data Partitions Not Working for Attachments
USRD 137 Domsrvr Crash During LREL Sort
USRD 138 Object Manager Cache Not in Sync
USRD 139 Report Missing Information
USRD 140 AHD11016: Failed to Download the File
USRD 143 Email Response Not Indicating Problems on Attachment
USRD 145 Curr_User_ID Unable to Get ID
USRD 146 Web Service Thread Aborted
USRD 147 Wrong Majic Generated after WSP Schema Change
USRD 149 SQL Statement Prepare Error-Session Not Opened
USRD 150 BPVIRTDB: Cancelled Queries in Suspended State
USRD 154 Severe Error on Attachments
USRD 155 Spel_Srvr Failed SIGSEGV
USRD 159 Attachments Attach and Detach
USRD 161 Internal Notification from CAWF is Visible
USRD 162 SREL Field Length Always 60
USRD 163 JAVA Still Running when pdm_tomcat_nxd_Dies
USRD 165 Turn on the Mail Eater
USRD 166 boplogin.exe Process Crashes when Doing Merge
USRD 167 Web Screen Painter Update Record
USRD 169 New Hostname in DSM Does Not Reflect in Assets
USRD 173 Device Parameter Passed to ahd.dll is Ignored
USRD 174 Inactive Category Hangs Web Services
USRD 176 Incident Area Properties Displayed in Wrong Order
USRD 182 Skip EIAM and Workflow
USRD 188 NR_COM Table Update Asset Showing Wrong Value
USRD 189 LDAP Auto Contact Creation
USRD 196 DNS_Name Changes Not Logged
USRD 196 Assignee Removed after Event Fires
USRD 197 Workflow Task Description Not Set from Template
USRD 198 Size of T_PERSID Column in ANIMA Table
USRD 199 Auto Assign to Unavailable Analyst
USRD 202 Process_Notify_Que Signature
USRD 203 Unable to Download Attachments with, in Name
USRD 206 Auto Assignment Issue
USRD 208 Problem Restarting Domsrvr on Secondary
USRD 120 bop_cmd Returns Severe Error
USRD 213 Low Performance Using Auto Assignment
USRD 219 Domsrvr Crash
USRD 221 NSM Export Sometimes Fail
USRD 225 pdm_configure in Silent Mode
USRD 226 Do Not Start Service Desk DMN after pdm_config
USRD 227 Blank Workflow Task Completed by Field
USRD 228 Table DLGTSRV Does Not Get Updated
USRD 230 Execute Remote Reference Macro
USRD 231 pdm_mail_nxd Crashes
USRD 232 MailEater Rejecting Emails
USRD 233 LDAP Merge Not Working when the Case is Different
USRD 234 Wrong contact.expense_code in File text_api.cfg
USRD 243 Keep "Use EIAM for Authentication" with -S Option
USRD 245 Limit Reached when Sending Surveys
USRD 246 pdm_diag Command Hangs for a Long Time
USRD 251 CI report Hangs with outer_join Error
USRD 257 RFC 2047 Applied on Attachments Name
USRD 259 Additional Logging when Database Agent Reconnects
USRD 260 Session Log Written on Login Failure
USRD 261 SQL Agent Might Lose Data During a Reconnect
USRD 262 MailEater Stops Processing with No from Address
USRD 266 Grant Access Triggering
USRD 269 User Cannot Update Groups
USRD 272 AHD05053: Bad Where Clause
USRD 287 File Access Error on UCNV_Open
USRD 288 Close Activities Not Generated
USRD 291 Remove KT User and CT User in R11
USRD 292 DM_configure Failure with Remote Oracle MDB
USRD 293 Update Service Status for Asset Owned By UAPM
USRD 294 Web Services Died - Transfer Ticket to Same User
USRD 295 ETrust Password Expired
USRD 296 API Error in STDLogs after First Cumulative Patches
USRD 298 Inactive Contact Search
USRD 299 No Dependency Added for SQL Server 2005
USRD 300 User Constraint Key in One Case
USRD 301 Error in STDLog on Submitting a Managed Survey
USRD 302 Daemon Services Locked in Starting State
USRD 303 Web Report Summary Empty
USRD 307 <Handle> Not Returned for DoQuery
USRD 308 pdm_text_nxd Using Memory
USRD 309 LDAP_Sync Error When LDAP_Enable_Groups is Yes
USRD 312 Copy Contact Error
USRD 314 Modifying Task Status Problem
USRD 315 Assignee Incorrect with Group
USRD 318 Spelsrvr Uses High CPU when Adding SLA Events
USRD 323 Fail to Show Attach
USRD 327 PCRPT Daemon Restart for Report
USRD 329 Error in pdm_configure when Deploying
USRD 330 pdm_configure Hangs when set_pdm_user is Run
USRD 332 LDAP_Sync Error
USRD 334 Macro Code Spelling Error
USRD 335 Tomcat Does Not Start when pdm_configure -S is Used
USRD 338 Duplicate Call Area Name
USRD 341 pdm_configure Error on Secondary
USRD 342 Duplicate UserID
USRD 346 pdm_load Update Contacts
USRD 347 pdm_extract Command on Skeletons Table Returns Fatal Error
USRD 352 Manual Notification Through Web Services
USRD 353 Update Object Web Service Function Fails if Request is Locked
USRD 355 Long Mail Sent to Mail Eater Kills pdm_text_nxd Daemon
USRD 356 Duplicate Key on Add or AHD04115: Miscellaneous Database Error
USRD 358 pdm_wsp Tag Breaks on Dotted Notation
USRD 359 Contact Search Error
USRD 360 Resolution Not Found Error in Knowledge Document
USRD 364 Assignee Set Option Not Working when Template is Used
USRD 366 Key Control Agent Causes Primary Key Violation
USRD 367 Date Format in Activity Log
USRD 369 Issue with Web Service Method
USRD 372 Cannot Close Co Associated with Purged WF Instances
USRD 375 CallRequest() Web Service Call Fails with call_back_date
USRD 376 File Access Error on UCNV_Open without Charset Info
USRD 378 mdb_registration_nxd Memory Increase
USRD 382 LDAP_SYNC Performance Problems
USRD 384 Service Type has been Delayed
USRD 386 Duplicate Key on Add or AHD04115: Miscellaneous
USRD 387 Resolve Date Copied from Template
USRD 392 Log Entries after Install Cumulative Patch 2
USRD 394 Cache Refresh is Causing Corruption on Index on TASK_STATUS
USRD 395 DRWatson Domsrvr
USRD 399 Domsrvr Process on Secondary Servers Crash
USRDTI 2 Creating Request from Worldview of NSM Release
USRDTI 3 Long Msg Text in ahd.dll Terminates EM Daemon
USRDTI 7 Requests Open via TNG Do Not Use Template Description
USRDWP 2 Web Screen Painter Generates Invalid Majic
USRDWP 3 Getting Errors When Modifying detail_wf.htmpl
USRDWP 4 Properly Format Immediate Triggers (On Set)
USRDWP 5 Request Area Required
USRDWP 6 QREL Table Field Blanks Out on Save
USRDWP 7 Web Screen Painter: Publishing Style Sheets
USRDWP 8 ID Field Displayed as INT in Schema Designer
USRDWP 9 web_cgi_url Breaks Web Screen Painter
USRDWP 10 Customized Date Not Saved
USRDWP 11 Errors Adding New Tab with Web Screen Painter
USRDWP 17 Cannot Move SREL to Production
USRDWP 21 Problem Modifying HTMPL File
USRDWP 22 Description Field Size
USRDWP 23 Schema Designer Not Saving "Required" Check Box
USRDWS 2 SPEL Error on Call Requires Edit Form
USRDWS 3 KDLINKS Query when Viewing a Knowledge Document
USRDWS 4 Setting Default Requests Priority on Employee Web
USRDWS 6 Scoreboard Queries Do Not Properly Update
USRDWS 7 Sporadic Web Hangs
USRDWS 8 Reset Tree Button Does Not Work for Analysts
USRDWS 9 Carriage Returns Lost
USRDWS 10 Update to Request Area/Category is Lost
USRDWS 11 Scoreboard Update Issue
USRDWS 12 Wrong Error on Failure to Insert Task
USRDWS 13 Category Searching Not Correct
USRDWS 14 Contacts Asset Links Open Last Asset
USRDWS 15 Problem with Expanding Hierarchical Selection List
USRDWS 16 Added Heartbeat to Webengine
USRDWS 17 Task Complete Date Does Not Update
USRDWS 19 Property Format Immediate Triggers (On Set)
USRDWS 20 pdm_list Does Not Display Data
USRDWS 21 LDAP Search Controls Do Not Appear
USRDWS 22 Cannot Click Button
USRDWS 23 Message File Download Problem
USRDWS 24 Message Template Not Visible
USRDWS 25 Unable to Create New Asset
USRDWS 26 Graphs in Web Interface
USRDWS 27 Clear_Scratchpad Does Not Work Correctly
USRDWS 28 Help for Option TTV_Enable
USRDWS 29 Search Hangs when Retrieving More Documents
USRDWS 30 Adding Incident and Problem Lookups
USRDWS 34 Today's Req Callbacks Does Not Search Correctly
USRDWS 35 require_incident_group Not Showing Green
USRDWS 37 sitemods.js Should be the Last Script Referenced
USRDWS 38 AhD0400 Argument Error
USRDWS 39 External Authentication with PDA Interface
USRDWS 42 Correct the Help File for Search Wildcard Option
USRDWS 43 Option edit_completed_task
USRDWS 45 Add Support for SupportBridge Integration
USRDWS 46 require_support_group Not Showing Green
USRDWS 48 Error Modifying detail_wf.htmpl by WSP
USRDWS 49 Adding Condition to Site Defined Macro
USRDWS 50 Problem with Notification History Screen
USRDWS 51 Quotes Missing in Field Name
USRDWS 52 Scratchpad CR Knowledge Search
USRDWS 53 Assignee Not Working after Setting Request Area
USRDWS 54 Customized HTMPL Forms
USRDWS 55 Unable to Submit Knowledge
USRDWS 56 Error Modifying detail_iss_wf
USRDWS 58 Intl. Chars and Search Filter
USRDWS 60 Wrong Name Shown in the Survey Activity Log
USRDWS 61 Unable to Upload Attachments to Remote Repository
USRDWS 62 Problem Category and Data Partitions
USRDWS 64 Random Clocking of Web Forms
USRDWS 65 require_request_group Not Showing Green
USRDWS 66 Menu-Item Problem Using IE6 on XP
USRDWS 67 Activity Log Detail Shows Wrong Analyst Name
USRDWS 68 Failure to Launch Profile Browser from URL
USRDWS 69 Cannot Create Parent or Child Asset
USRDWS 70 Bad Hardware Causes Error in Profile Browser
USRDWS 72 Special Characters in Service Type Name
USRDWS 73 Slash U in UserID Causing Error
USRDWS 74 Assignee Autofill Caused Webengine to Fail
USRDWS 75 Support UTF-8 on Windows
USRDWS 76 User By Search Results in 2 Panels
USRDWS 77 Problem with Activity Menu and Avoid Popup
USRDWS 79 Web Service Calls Truncate Attribute Values
USRDWS 80 Time Spent Field for Activity Log is Blank
USRDWS 81 Stored Query Bad Where Clause
USRDWS 83 Error when Adding Child or Parent to Assets
USRDWS 84 Problem Adding Attachment or Asset on New
USRDWS 85 Plus Sign in Log Comment Description
USRDWS 86 Category with Plus Sign Hangs Employee Request
USRDWS 87 Wrong File Name in Attachment List
USRDWS 88 Problem with Removing Fields from detail_asset
USRDWS 89 Sorting or List in Employee View Causes Error
USRDWS 90 Report on a Single Record
USRDWS 91 CGI Error when Editing Co
USRDWS 92 Removing Category Field from detail_iss.htmpl
USRDWS 93 Profile Browser Errors on Double Quote Group
USRDWS 94 Asset Selection via Profile Browser Does Not Save
USRDWS 96 Error Updating Incident Area
USRDWS 98 External Authentication with PDA
USRDWS 99 Webengine Crashes when It Cannot Find the HTM
USRDWS 106 Profile Browser Problem in Change Order
USRDWS 107 Notification History Sorting Does Not Work
USRDWS 108 Add Assets with Duplicate Names via Web
USRDWS 109 Bad Where Clause Error
USRDWS 111 AHD04400 Argument Error
USRDWS 112 AHD04400 Argument Error
USRDWS 114 List All Shows Wrong Result
USRDWS 117 Index Out-Of-Bounds
USRDWS 118 Mandatory Field Not Green on Issue Detail Page
USRDWS 119 Mandatory Fields Not Green
USRDWS 120 Scratchpad Template Search Returns Both Active
USRDWS 121 Special Characters in Problem from Incident
USRDWS 123 Email Link Side-Effect when Using Web Director
USRDWS 124 Service Type Displays Inactive by Default
USRDWS 125 DST 2007 Changes for US and Timezone Table
USRDWS 127 Modified Priority Values Not Showing Correctly
USRDWS 133 Domsrvr Memory Growth from Stored Queries
USRDWS 134 Font Smaller on Service Contract Detail
USRDWS 136 Edit in List Problem for Required Fields
USRDWS 138 Manual Notify Default Level
USRDWS 140 Hotkeys Change after Refresh
USRDWS 142 Cancel Announcement will Hang when Avoid Pop
USRDWS 143 Default Level for Manual Notify
USRDWS 144 Analysts Name Shows as UUID in Activity Detail
USRDWS 145 Error Displaying Asset/CI with UAPM Asset Class
USRDWS 147 Assignee and Group Consistency
USRDWS 148 Analyst Tooltip Wrong after Transfer/Escalate
USRDWS 149 Cannot Attach ServiceType Event
USRDWS 150 Problem with Detail Report
USRDWS 151 Status Showing as Dropdown in Detail Screens
USRDWS 152 Profile Browser Does Not Tolerate Special Characters
USRDWS 154 Symbols in Scratchpad
USRDWS 155 Preserve Popup Does Not Work
USRDWS 157 A New Window for the Attached Event Detail
USRDWS 158 Plus Sign Causes Error in the Top Go Button
USRDWS 161 Type Dropdown in Scratchpad
USRDWS 162 Stored Query Should Not be Allowed to Attach
USRDWS 164 Login Button Unavailable on Pocket IE 5
USRDWS 167 Scoreboard label Text Color
USRDWS 174 WebSeal Integration Issue
USRDWS 177 Avoid Popup Causes Problem when Creating Site
USRDWS 178 Backspace Key Causes No Activity Log
USRDWS 184 Delay Time Missing on Service Type
USRDWS 187 Unknown Message 260/261/149 On ITIL Employee
USRDWS 188 ALT+@ Hotkey Sometimes Does Not Work
USRDWS 190 Profile Browser Search Issue
USRDWS 191 No Error Displayed on Update Children
USRDWS 192 Cannot View Attachments Tab on a New Request
USRDWS 193 Request Area Still Shows Up in Employee Interface
USRDWS 196 Plus Sign on Subcategories Causes Hang
USRDWS 197 Announcements in PDA
USRDWS 198 Data Partitions Not Working for Attachments
USRDWS 199 WSP Previews Wrong Form for detail_iss_wf.htmpl
USRDWS 202 Quick Template Dropdown on Profile Browser
USRDWS 203 Transfer Issue Focus
USRDWS 204 Detail and Summary Reports Hang
USRDWS 205 Priority on Change Order
USRDWS 206 Quick No Review Does Review
USRDWS 207 WSP Download File Fails with AHDO4663
USRDWS 208 AHD04400: Argument Error
USRDWS 209 Web Report Files are Missing
USRDWS 211 SEL_DATA_CACHE Error CHGCAT
USRDWS 212 AHD03026 Error when Selecting an Asset
USRDWS 213 Issue with Template Button
USRDWS 216 Performance Problem in IE on Category Selection
USRDWS 217 Search of Inactive Categories
USRDWS 218 Defaults of Category/Asset Not Shown
USRDWS 220 Screen Reader/508 Issues
USRDWS 221 Multiple Match
USRDWS 222 List All Incidents/Problems Displays LIST_CR
USRDWS 223 Security Function Access
USRDWS 224 Profile Browser Problem when Using User by Name
USRDWS 225 Location Primary_Contact_UUID
USRDWS 227 Email Notification URL Redirects to Home Page
USRDWS 229 Avoid Popup Causes Problems
USRDWS 230 Direct Link Does Not Work if URL is Redirected
USRDWS 231 SREL Field Length Always 60
USRDWS 232 Parse Error in Constraint
USRDWS 233 Firefox Problem with International Characters
USRDWS 234 Error Removing Link Using Web Screen Painter
USRDWS 235 Employee Interface Sorting Problem
USRDWS 237 Time Spent Field Stores Maximum of 99 Hours
USRDWS 238 Incident Priority Default Value
USRDWS 239 Hotkeys Change on profile Browser
USRDWS 240 Enhancement to Members Tab of Group Records
USRDWS 241 Use Template Button
USRDWS 243 Web Screen Painter Update Record
USRDWS 244 Non-Hier Cat Search with Wildcard Fails
USRDWS 245 Misaligned Blue Bars in Request Detail
USRDWS 246 Cause Active Field to Become Empty
USRDWS 247 Accept Button
USRDWS 248 Sorting List Incorrect
USRDWS 251 Print Form Problems
USRDWS 254 Date of Activity on Transfer
USRDWS 255 Spelling Error in Calendar
USRDWS 260 Group Not Change - Request Area
USRDWS 263 Quick Close and Templates
USRDWS 264 Plus Sign in Model Causes Web Page to Hang
USRDWS 267 Generating Unique Proc Names
USRDWS 269 Employees Cannot Reopen Request
USRDWS 271 Web Director Showing Wrong Form
USRDWS 272 Survey Comments Truncated
USRDWS 274 Column Sorting Changes Result Set
USRDWS 275 Apostrophe in Template Name
USRDWS 277 Inactive Not Working
USRDWS 279 Request Area Shows Wrong Description
USRDWS 281 Configuration Item Search Form is Blank
USRDWS 282 Report Hangs
USRDWS 284 Unable to Create Incident/Change Order
USRDWS 285 Unable to Delete Attachment
USRDWS 286 Plus Sign (+) is Unescaped in Activity Log
USRDWS 287 Unable to Edit Template Properties
USRDWS 291 Duplicate Analyst Names
USRDWS 293 Edit menubar_sd.htmpl
USRDWS 294 Invalid Where Clause for Co in Employee
USRDWS 297 Live Automation in Menu without SupportBridge
USRDWS 298 Profile Browser Default to Request
USRDWS 303 DP Restriction Not Enforced on Attachment List
USRDWS 305 Employee Search for Co
USRDWS 306 Incorrect Method Refresh Cache
USRDWS 307 Removal of Live Automation Feature
USRDWS 308 Problem Browsing Using Mozilla
USRDWS 309 Assets with Different Class But Same Name Cannot be Attached
USRDWS 310 Create New Incidents Using "Quick Incident" Button
USRDWS 312 IE Popup Minimizing When Scoreboard Reloads
USRDWS 314 Insert Task with CO CI
USRDWS 316 Issue with Assignee Field
USRDWS 317 Unable to Access Service Desk
USRDWS 318 Attachment Upload Message
USRDWS 319 Minus Icon Missing on Expanded Scoreboard Node
USRDWS 323 LOCAL_TIME Field Problem
USRDWS 324 Apostrophe in Query Label Error
USRDWS 329 Incomplete Group Name Shown
USRDWS 330 Edit Hotkey Does Not Work in IE7
USRDWS 332 Internal Flag on Request Detail
USRDWS 333 4000 Character Manual Notification Message Body
USRDWS 334 Empty Files Get Attached
USRDWS 335 Quick Close from Template
USRDWS 336 Update Ticket with Hacked URL
USRDWS 337 Sort in List All
USRDWS 339 Quick Close Using UTF-8 Characters
USRDWS 341 \UserID Function Trouble
USRDWS 342 Attachment Problem on Employee Customer Web Interface
USRDWS 345 Incident Parent/Child Labels
USRDWS 349 ILimit Error on Group Auto Assignment
USRDWS 350 CI Search Log Bad Where Clause
USRDWS 351 Top Level Scoreboard Node Cannot be Selected
USRDWS 352 Assignee and Group Field Becomes Blank
USRDWS 353 CI Report Hangs with Outer_Join Error
USRDWS 354 PDA Search Request
USRDWS 356 Refreshing Profile Browser
USRDWS 360 Unable to Search Using Parent
USRDWS 362 Use Template Creates Undefined Chg Ref Number
USRDWS 363 SupportBridge Integration
USRDWS 364 Print Button on Hard Copy of Reports
USRDWS 365 Search Menu Unresponsive
USRDWS 367 Change Template Error when Avoid Popup Set
USRDWS 368 CALL_BACK_DATE Trigger Timezone Problem
USRDWS 369 Related SCOS
USRDWS 370 Message on Closing All Children
USRDWS 371 Detail Rpt 0 Format Error
USRDWS 375 Status Not Changed when Avoid Popup Set
USRDWS 376 Stored Query Count Shows ? in Employee Interface
USRDWS 387 Displays ID Instead of REF_NUM
USRDWS 391 Delayed Event Check Time Displayed Wrongly
USRDWS 393 AHD04011 Ambiguous Go Select
USRDWS 394 PDA Request Search Not Working
USRDWS 395 Edit in List Save and Change All BTNS Disabled
USRDWS 396 Notification History Empty after Cumulative Patches
USRDWS 399 Edit in List Issue for Required Fields
USRDWS 404 Update Status Link Not Working for Issues
USRDWS 406 Search Inactive Notifications
USRDWS 408 Profile Browser via URL-AHD04494 Error
USRDWS 409 Activity Not Showing on Employee Interface
USRDWS 410 WF Process "Order PC" Not Run Beyond Step 3
USRDWS 413 XSS Vulnerability in Go Button
USRDWS 414 Login Button Does Not Display in Windows Mobile 6
USRDWS 415 Active to Empty Only for Closed after First Cumulative Patch
USRDWS 417 Apostrophe Truncates Text in Notification Title
USRDWS 418 Security Not Checked
USRDWS 419 Local Attribute Not Returned By GETOBJECT Value
USRDWS 424 Stored Query Problem
USRDWS 426 Domsrvr Memory Growth when % is Specified in the Go Button
USRDWS 432 Problem with html esc_style of pdm_fnt
USRDWS 434 Local Attributes Not Returned By DOSELECT()
USRDWS 435 Long Scoreboard Node Names are Wrapping
USRDWS 437 Script Error When Copying Existing Request Area
USRDWS 439 Change Category Security
USRDWS 441 Math Argument Type MisMatch Error with Create from Template
USRDWS 444 Adding Affected End User Causes Request Area Inactive
USRDWS 446 Quick Close Ticket from Profile Browser
USRDWS 448 Status Changing Using "Edit in List"
USRDWS 450 Web Screen Painter Schema Error Related to S_Key
USRDWS 451 All Request Areas Returned for Service Contract
USRDWS 452 UserID with Trailing Space Causes Wrong Forms
USRDWS 453 Error in Generated WSP_Schema
USRDWS 455 Unable to View or Edit Group Members
USRDWS 457 Context Menu Does Not Work on Hierarchical Items
USRDWS 461 Runtime Error on Save
USRDWS 469 Known Error Still Appearing
USRDWS 472 Attachment Upload Fails
USRDWS 473 Access Type Knowledge Tools Document Problem
USRDWS 475 Korean Status Change in Edit in List Gives Parse Error
USRDWS 477 Contact Having "\X" Causes Run Time Error
USRDWS 478 LIST_ALL_CHANGES All Knowledge Doc Names to KT Category Name
USRDWS 479 Scoreboard Count Display Comes Left Side of the Folder Icon
USRDWS 480 Link to Names in Activity Log
USRDWS 481 Images Inserted into Knowledge Documents are Not Showing
USRDWS 482 Personalized Response Issue
USRDWS 484 Firefox Back Button
USRDWS 486 "<" Character in the detail_evt.htmpl Truncates Macro Name
USRDWS 487 OPT.URL_ETRUST_PASSWORD_RESET Installs Breaks sd_menubar.htmpl
USRDWS 491 pdm_wsp Tab Breaks on Dotted Notation
USRDWS 492 Use Templates for Change Order Using Custom URL
USRDWS 493 The "@" Character is Getting Replaced with "$"
USRDWS 494 Insert Task Button Disappears When Code has Space
USRDWS 495 Bad Where Clause at Announcements Search
USRDWS 498 Insufficient Privilege to Access this Web Interface
USRDWS 500 Unable to Submit Survey in a WebDirector System
USRDWS 501 After Cumulative Patch 2 detail_bhvtpl.htmpl Lower Part Becomes Blank
USRDWS 505 Log Solution Activity Does Not Log Update Status for Problems
USRDWS 506 Stored Query with Type !=
USRDWS 508 Special Characters Problem with Quick Close
USRDWS 509 Fields From Template Not Copied on Quick Close
USRDWS 510 Lost Focus When Clicked on a Tab of a Knowledge Document
USRDWS 513 After Webengine Crash Unable to Access SD Through Tomcat
USRDWS 514 Employee Cannot Reopen Issue
USRDWS 516 Lag on Being Able to Use Tomcat after Webengine Restart
USRDWS 523 Activities or Activity Log Entries are Occasionally Lost
USRDWS 524 Where Clause in WSP Ignored During Preview
USRDWS 525 Priorities Do Not Display Properly in Employee Interface
USRDWS 527 Backslash Indication Changes
USRDWS 528 Publishing Forms Fails with Timeout Error
USRDWS 529 Web Screen Painter Error
USRDWS 530 AutoFill Hier Field
USRDWS 534 Data Partition for Default Constraint Does Not Work for Priority
USRDWS 535 Passing Remote User to Tomcat
USRDWS 538 Viewing Problem Category to Preferred Doc for Employee
USRDWS 542 Group and Assignee Do Not Change
USRDWS 543 Browser Refresh Displays Wrong Popup Message on Login Form
USRDWS 544 In Profile Browser, Auto Fill of Template Name Fails
USRDWS 546 Webengine Hangs when Scoreboard Query has %5C Character
USRDWS 547 Web Screen Painter Schema Error
USRDWS 549 Catalina Logs
USRDWS 552 Add Lost in Additional Where Clause
USRDWS 553 Scoreboard Query of Employee Interface Fails
USRDWS 557 Profile Browser Search Problem
USRDWS 558 Incident/Problem/Request Wrong Parent/Child Relationship
USRDWS 559 Category Font Size
USRDWS 560 Error when Trying to Generate Reports
• Some schema changes were made in r12.5. These changes did not result in
any deletion/change to any data. The following table outlines the differences
between the r12.1 and r12.5 schemas.

1) The following tables had been modified in r12.5:

Mod Table: Access_Levels Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Act_Log Solution: Alter or Modify Table

Add Col> rel_ticket_type STRING 12
REF Act_Type

--------------------------------------------------------------------

Mod Table: Act_Type Solution: Alter or Modify Table

Add Col> ci_flag INTEGER
Add Col> ci_notify_info STRING 30
Add Col> cnt_flag INTEGER
Add Col> cnt_notify_info STRING 30
Add Col> krc_default_survey INTEGER
REF Survey_Template
Add Col> krc_flag INTEGER
Add Col> krc_notify_info STRING 30
Add Col> krc_send_survey INTEGER
Add Col> krc_survey_method INTEGER
REF Contact_Method
Add Col> krc_survey_msgbody STRING 4000
Add Col> krc_survey_msgtitle STRING 80
Add Col> rel_ticket INTEGER
Add Col> sa_default_survey INTEGER
REF Survey_Template
Add Col> sa_notif_flag INTEGER
Add Col> sa_notify_info STRING 30
Add Col> sa_send_survey INTEGER
Add Col> sa_survey_method INTEGER
REF Contact_Method
Add Col> sa_survey_msgbody STRING 4000
Add Col> sa_survey_msgtitle STRING 80
Add Col> single_tenant UUID
REF ca_tenant
Add Col> tenant_group UUID
REF ca_tenant_group

--------------------------------------------------------------------

Mod Table: Act_Type_Assoc Solution: Alter or Modify Table

Mod Col> description
 Old> STRING 80
New> STRING 255

--------------------------------------------------------------------

Mod Table: Animator Solution: Alter or Modify Table

Mod Col> a_name
Old> STRING 30 S_KEY
New> STRING 60 S_KEY

--------------------------------------------------------------------

Mod Table: Attached_Events Solution: Alter or Modify Table

Mod Col> obj_id
Old> STRING 30 NOT_NULL
New> STRING 60 NOT_NULL

--------------------------------------------------------------------

Mod Table: BU_TRANS Solution: Alter or Modify Table

Add Col> kd_duration DURATION

--------------------------------------------------------------------

Mod Table: Boolean_Table Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Bop_Workshift Solution: Alter or Modify Table

Mod Col> description
Old> STRING 80
New> STRING 255

--------------------------------------------------------------------

Mod Table: Business_Management Solution: Alter or Modify Table

Del Col> bm_rep INTEGER
REF Business_Management_Repository
Add Col> ci_rel_type INTEGER
REF ci_rel_type
Add Col> del INTEGER NOT_NULL
Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------
Mod Table: Business_Management_Status Solution: Alter or Modify Table
Mod Col> desc
Old> STRING 40
 DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: CI_DOC_LINKS Solution: Alter or Modify Table

Add Col> parent_child INTEGER

--------------------------------------------------------------------

Mod Table: Call_Req Solution: Alter or Modify Table

Add Col> affected_service UUID
REF ca_owned_resource
Add Col> caextwf_instance_id INTEGER
REF caextwf_instances
Add Col> external_system_ticket STRING 4000
Add Col> incorrectly_assigned INTEGER
Add Col> major_incident INTEGER
Add Col> orig_user_admin_org UUID
REF ca_organization
Add Col> orig_user_cost_center INTEGER
REF ca_resource_cost_center
Add Col> orig_user_dept INTEGER
REF ca_resource_department
Add Col> orig_user_organization UUID
REF ca_organization
Add Col> outage_detail_what STRING 4000
Add Col> outage_detail_who STRING 4000
Add Col> outage_detail_why STRING 4000
Add Col> outage_reason_desc STRING 4000
Add Col> outage_type INTEGER
REF usp_outage_type
Add Col> pct_service_restored INTEGER
Add Col> remote_control_used INTEGER
Add Col> requested_by UUID
REF ca_contact
Add Col> resolution_code INTEGER
REF usp_resolution_code
Add Col> resolution_method INTEGER
REF usp_resolution_method
Add Col> resolvable_at_lower INTEGER
Add Col> return_to_service INTEGER
Add Col> sap_category STRING 32
Add Col> sap_client STRING 3
Add Col> sap_component STRING 32
Add Col> sap_cprog STRING 24
Add Col> sap_dbsys STRING 12
Add Col> sap_frontend STRING 12
Add Col> sap_instance STRING 12
Add Col> sap_msg STRING 12
Add Col> sap_os STRING 32
Add Col> sap_priority INTEGER
Add Col> sap_sftwcomp STRING 32
Add Col> sap_sftwcomppatch STRING 10
Add Col> sap_sftwcomprel STRING 32
Add Col> sap_solman STRING 1
 Add Col> sap_state INTEGER
Add Col> sap_status STRING 32
Add Col> sap_subject STRING 32
Add Col> sap_syshost STRING 64
Add Col> sap_sysid STRING 3
Add Col> sap_systyp STRING 12
Add Col> sap_userstatus STRING 40
Add Col> sap_xnum STRING 32
Add Col> symptom_code INTEGER
REF usp_symptom_code
Add Col> target_closed_count INTEGER
Add Col> target_closed_last LOCAL_TIME
Add Col> target_hold_count INTEGER
Add Col> target_hold_last LOCAL_TIME
Add Col> target_resolved_count INTEGER
Add Col> target_resolved_last LOCAL_TIME
Add Col> target_start_last LOCAL_TIME

--------------------------------------------------------------------

Mod Table: Call_Req_Type Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 30
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Call_Solution Solution: No Change

Mod Col> description
Old> STRING 500
New> STRING 255

--------------------------------------------------------------------

Mod Table: Change_Category Solution: Alter or Modify Table

Add Col> caextwf_start_id INTEGER
REF caextwf_start_forms
Add Col> flow_flag INTEGER
Add Col> ss_include INTEGER NOT_NULL
Add Col> ss_sym STRING 128
Mod Col> sym
Old> STRING 128 NOT_NULL S_KEY
New> STRING 1000 NOT_NULL S_KEY

--------------------------------------------------------------------

Mod Table: Change_Request Solution: Alter or Modify Table

Add Col> caextwf_instance_id INTEGER
REF caextwf_instances
Add Col> external_system_ticket STRING 4000
Add Col> orig_user_admin_org UUID
REF ca_organization
Add Col> orig_user_cost_center INTEGER
REF ca_resource_cost_center
Add Col> orig_user_dept INTEGER
 REF ca_resource_department
Add Col> orig_user_organization UUID
REF ca_organization
Add Col> requested_by UUID
REF ca_contact
Add Col> target_closed_count INTEGER
Add Col> target_closed_last LOCAL_TIME
Add Col> target_hold_count INTEGER
Add Col> target_hold_last LOCAL_TIME
Add Col> target_resolved_count INTEGER
Add Col> target_resolved_last LOCAL_TIME
Add Col> target_start_last LOCAL_TIME

--------------------------------------------------------------------

Mod Table: Contact_Method Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc
Add Col> supports_smtp INTEGER

--------------------------------------------------------------------

Mod Table: Controlled_Table Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Delegation_Server Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Domain Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Domain_Constraint_Type Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
 DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Event_Delay Solution: Alter or Modify Table

Mod Col> description
Old> STRING 80
New> STRING 255

--------------------------------------------------------------------

Mod Table: Event_Delay_Type Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Events Solution: Alter or Modify Table

Mod Col> description
Old> STRING 80
New> STRING 255
Add Col> last_mod_by UUID
REF ca_contact

--------------------------------------------------------------------

Mod Table: External_Entity_Map Solution: Alter or Modify Table

Add Col> tenant UUID
REF ca_tenant

--------------------------------------------------------------------

Mod Table: Impact Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Issue Solution: Alter or Modify Table

Add Col> caextwf_instance_id INTEGER
REF caextwf_instances
Add Col> external_system_ticket STRING 4000
Add Col> orig_user_admin_org UUID
REF ca_organization
Add Col> orig_user_cost_center INTEGER
REF ca_resource_cost_center
Add Col> orig_user_dept INTEGER
REF ca_resource_department
Add Col> orig_user_organization UUID
REF ca_organization
Add Col> requested_by UUID
 REF ca_contact
Add Col> target_closed_count INTEGER
Add Col> target_closed_last LOCAL_TIME
Add Col> target_hold_count INTEGER
Add Col> target_hold_last LOCAL_TIME
Add Col> target_resolved_count INTEGER
Add Col> target_resolved_last LOCAL_TIME
Add Col> target_start_last LOCAL_TIME

--------------------------------------------------------------------

Mod Table: Issue_Category Solution: Alter or Modify Table

Add Col> caextwf_start_id INTEGER
REF caextwf_start_forms
Add Col> flow_flag INTEGER
Add Col> ss_include INTEGER NOT_NULL
Add Col> ss_sym STRING 128
Mod Col> sym
Old> STRING 128 NOT_NULL S_KEY
New> STRING 1000 NOT_NULL S_KEY

--------------------------------------------------------------------

Mod Table: KT_REPORT_CARD Solution: Modify Table/Index(s)

Add Col> ALL_ORG_REF_ID INTEGER
REF KT_REPORT_CARD
Add Col> AVG_HITS STRING 20
Add Col> AVG_RATING_TEXT STRING 100
Add Col> CONTRIBUTOR_UUID UUID
REF ca_contact
Add Col> DOCUMENTS_PUBLISHED_PERCENT STRING 4
Add Col> IS_SUPERVISOR INTEGER
Add Col> LAST_MOD_DT_TEXT STRING 50
Add Col> MY_ORG_REF_ID INTEGER
REF KT_REPORT_CARD
Add Col> PAST_DAYS_TEXT STRING 20
Add Col> SUPERVISOR_UUID UUID
REF ca_contact
Add Idx> ALL_ORG_REF_ID SORT ASC
Add Idx> CONTRIBUTOR_UUID SORT ASC
Add Idx> MY_ORG_REF_ID SORT ASC
Add Idx> SUPERVISOR_UUID SORT ASC

--------------------------------------------------------------------

Mod Table: NR_Comment Solution: Alter or Modify Table

Add Col> mdr_class STRING 50
Add Col> mdr_name STRING 50

--------------------------------------------------------------------

Mod Table: Notification_Urgency Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc
--------------------------------------------------------------------

Mod Table: Notify_Log_Header Solution: Alter or Modify Table

Mod Col> cntxt_obj
Old> STRING 30
New> STRING 60
Add Col> context_instance STRING 60

--------------------------------------------------------------------

Mod Table: Notify_Rule Solution: Alter or Modify Table

Add Col> ci_notify_info STRING 30
REF Notify_Msg_Tpl
Add Col> cnt_notify_info STRING 30
REF Notify_Msg_Tpl
Add Col> krc_notify_info STRING 30
REF Notify_Msg_Tpl
Add Col> sa_notify_info STRING 30
REF Notify_Msg_Tpl

--------------------------------------------------------------------

Mod Table: P_GROUPS Solution: Alter or Modify Table

Add Col> TYPE INTEGER

--------------------------------------------------------------------

Mod Table: Priority Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Prob_Category Solution: Alter or Modify Table

Add Col> assignable_ci_attr STRING 60
Add Col> caextwf_start_id INTEGER
REF caextwf_start_forms
Add Col> category_urgency INTEGER
REF Urgency
Add Col> flow_flag INTEGER
Add Col> sap_prop INTEGER
Add Col> ss_include INTEGER NOT_NULL
Add Col> ss_sym STRING 128
Mod Col> sym
Old> STRING 128 NOT_NULL S_KEY
New> STRING 1000 NOT_NULL S_KEY

--------------------------------------------------------------------

Mod Table: Queued_Notify Solution: Alter or Modify Table

Add Col> context_instance STRING 60
Mod Col> context_persid
Old> STRING 30
 New> STRING 60

--------------------------------------------------------------------

Mod Table: Quick_Template_Types Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Reverse_Boolean_Table Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Rpt_Meth Solution: Alter or Modify Table

Mod Col> description
Old> STRING 80
New> STRING 255

--------------------------------------------------------------------

Mod Table: Severity Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: Spell_Macro Solution: Alter or Modify Table

Add Col> last_mod_by UUID
REF ca_contact

--------------------------------------------------------------------

Mod Table: Transition_Points Solution: Alter or Modify Table

Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------
Mod Table: USP_PREFERENCES Solution: Alter or Modify Table
Add Col> SA_ANALYST_LOCALIZATION INTEGER

--------------------------------------------------------------------
Mod Table: Urgency Solution: Alter or Modify Table
Mod Col> desc
Old> STRING 60
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------
Mod Table: attr_alias Solution: Alter or Modify Table
Mod Col> desc
Old> STRING 40
DB Name nx_desc
New> STRING 255
DB Name nx_desc

--------------------------------------------------------------------

Mod Table: ca_asset Solution: Modify Table/Index(s)

Add Col> tenant UUID
REF ca_tenant
Add Idx> tenant SORT ASC

--------------------------------------------------------------------
Mod Table: ca_contact Solution: Alter or Modify Table
Add Col> tenant_group UUID
REF ca_tenant_group

--------------------------------------------------------------------

Mod Table: ca_owned_resource Solution: Alter or Modify Table

Add Col> backup_services_contact_uuid UUID
REF ca_contact
Add Col> billing_contact_uuid UUID
REF ca_contact
Add Col> disaster_recovery_contact_uuid UUID
REF ca_contact
Add Col> is_asset INTEGER NOT_NULL
Add Col> is_ci INTEGER NOT_NULL
Add Col> asset_lifecycle_status INTEGER
REF ca_asset_lifecycle_status
DB Name lifecycle_status
Add Col> network_contact_uuid UUID
REF ca_contact
Add Col> support_contact1_uuid UUID
REF ca_contact
Add Col> support_contact2_uuid UUID
REF ca_contact
Add Col> support_contact3_uuid UUID
REF ca_contact

--------------------------------------------------------------------

Mod Table: ca_resource_class Solution: Alter or Modify Table

Mod Col> name
 Old> STRING 100 NOT_NULL
New> STRING 100 NOT_NULL S_KEY
Add Col> tenant UUID
REF ca_tenant
Del Col> usp_nsm_class INTEGER
REF Business_Management_Class

--------------------------------------------------------------------

Mod Table: ca_resource_family Solution: Alter or Modify Table

Mod Col> name
Old> STRING 100 NOT_NULL
New> STRING 100 NOT_NULL S_KEY
Add Col> tenant UUID
REF ca_tenant

--------------------------------------------------------------------

Mod Table: ca_tenant Solution: Alter or Modify Table

Add Col> fkey_group UUID
REF ca_tenant_group
Add Col> parent UUID
REF ca_tenant
Add Col> relatedtenant_group UUID
REF ca_tenant_group
Add Col> subtenant_group UUID
REF ca_tenant_group
Add Col> subtenants_ok INTEGER
REF Boolean_Table
Add Col> supertenant_group UUID
REF ca_tenant_group
Add Col> tenant_depth INTEGER
Add Col> tou_id UUID
REF ca_tou

--------------------------------------------------------------------

Mod Table: ca_tenant_group Solution: Alter or Modify Table

Add Col> readonly INTEGER
REF Boolean_Table
Add Col> tenant UUID
REF ca_tenant

--------------------------------------------------------------------
Mod Table: usp_contact Solution: Alter or Modify Table
Add Col> sap_personID STRING 12

--------------------------------------------------------------------
Mod Table: usp_owned_resource Solution: Modify Table/Index(s)
Add Col> baseline_uuid UUID
Del Col> nr_bm_rep INTEGER
REF Business_Management_Repository
Del Col> nr_bmlabel STRING 255
Add Col> service_impact INTEGER
REF Impact
 Del Idx> nr_bm_rep SORT ASC
Del Idx> nr_bmlabel SORT ASC

--------------------------------------------------------------------
Mod Table: usp_projex Solution: No Change
Mod Col> id
Old> UUID NOT_NULL S_KEY
REF ca_owned_resource
DB Name own_resource_uuid
New> UUID UNIQUE NOT_NULL KEY
REF ca_owned_resource
DB Name own_resource_uuid

--------------------------------------------------------------------
Mod Table: usp_role Solution: Alter or Modify Table
Add Col> sa_access INTEGER
REF sa_role
Add Col> single_tenant_write UUID
REF ca_tenant
Add Col> tenant_access_write INTEGER
Add Col> tenant_group_write UUID
REF ca_tenant_group

--------------------------------------------------------------------
Mod Table: usp_window Solution: Alter or Modify Table
Add Col> is_non_global INTEGER

--------------------------------------------------------------------

2) The following tables had been added ( new tables ) in r12.5:

Add Table: AL_USER_TICKET Solution: Create Table

--------------------------------------------------------------------
Add Table: True_False_Table Solution: Create Table

--------------------------------------------------------------------
Add Table: View_arg_history Solution: Create Table

--------------------------------------------------------------------

Add Table: app_extx Solution: Create Table

--------------------------------------------------------------------

Add Table: app_inhx Solution: Create Table

--------------------------------------------------------------------
Add Table: ca_asset_lifecycle_status Solution: Create Table

--------------------------------------------------------------------
Add Table: ca_tou Solution: Create Table

--------------------------------------------------------------------

Add Table: chg_trans Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_ambiguity_ci Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_ambiguity_twaci Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_mdr_idmap Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_mdr_provider Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_mdr_snapshot Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_rel_type Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_superseded Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_twa_ci Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_twa_relation Solution: Create Table

--------------------------------------------------------------------

Add Table: ci_twa_statusnames Solution: Create Table

--------------------------------------------------------------------

Add Table: cntx Solution: Create Table

--------------------------------------------------------------------

Add Table: conx Solution: Create Table

--------------------------------------------------------------------

Add Table: cr_trans Solution: Create Table

--------------------------------------------------------------------

Add Table: dat_basx Solution: Create Table

--------------------------------------------------------------------

Add Table: docx Solution: Create Table

--------------------------------------------------------------------

Add Table: entservx Solution: Create Table

--------------------------------------------------------------------

Add Table: enttx Solution: Create Table

--------------------------------------------------------------------

Add Table: fac_acx Solution: Create Table

--------------------------------------------------------------------

Add Table: fac_firex Solution: Create Table

--------------------------------------------------------------------

Add Table: fac_furnx Solution: Create Table

--------------------------------------------------------------------

Add Table: fac_othx Solution: Create Table

--------------------------------------------------------------------

Add Table: fac_upsx Solution: Create Table

--------------------------------------------------------------------

Add Table: har_lparx Solution: Create Table

--------------------------------------------------------------------

Add Table: har_maix Solution: Create Table

--------------------------------------------------------------------

Add Table: har_monx Solution: Create Table

--------------------------------------------------------------------

Add Table: har_othx Solution: Create Table

--------------------------------------------------------------------

Add Table: har_prix Solution: Create Table

--------------------------------------------------------------------

Add Table: har_serx Solution: Create Table

--------------------------------------------------------------------

Add Table: har_stox Solution: Create Table

--------------------------------------------------------------------

Add Table: har_virx Solution: Create Table

--------------------------------------------------------------------

Add Table: har_worx Solution: Create Table

--------------------------------------------------------------------

Add Table: in_trans Solution: Create Table

--------------------------------------------------------------------

Add Table: invidex Solution: Create Table

--------------------------------------------------------------------

Add Table: invothx Solution: Create Table

--------------------------------------------------------------------

Add Table: invprjx Solution: Create Table

--------------------------------------------------------------------

Add Table: iss_trans Solution: Create Table

--------------------------------------------------------------------

Add Table: kt_embedded Solution: Create Table

--------------------------------------------------------------------

Add Table: locx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_brix Solution: Create Table

--------------------------------------------------------------------

Add Table: net_clux Solution: Create Table

--------------------------------------------------------------------
Add Table: net_conx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_frox Solution: Create Table

--------------------------------------------------------------------

Add Table: net_gatx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_hubx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_nicx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_othx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_perx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_porx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_rgrpx Solution: Create Table

--------------------------------------------------------------------

Add Table: net_roux Solution: Create Table

--------------------------------------------------------------------

Add Table: net_rsrcx Solution: Create Table

--------------------------------------------------------------------

Add Table: opsysx Solution: Create Table

--------------------------------------------------------------------

Add Table: orgx Solution: Create Table

--------------------------------------------------------------------

Add Table: pr_trans Solution: Create Table

--------------------------------------------------------------------
Add Table: sa_agent_availability Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_agent_consult_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_agent_present_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_agent_status_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_alert_config_param Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_art_tool_avail Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_bin_temp Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_branding Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_chat_preset Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_chat_preset_agent_cat Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_chat_preset_cat_loc Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_chat_preset_category Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_chat_preset_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_chat_preset_type Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_comm_temp Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_cr_template Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_custom_category Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_data_routing_server Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_datapool_channel Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_datapool_channel_user Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_debug_log Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_default_credential Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_direct_session Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_direct_session_page Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_direct_session_preset Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_disclaimer Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_disclaimer_accept_log Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_disclaimer_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_disclaimer_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_display_template_loc Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_division_login_script Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_division_role_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_division_tool_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_event_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_event_history_param Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_event_type Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_event_type_param Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_field Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_field_type Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_flow_control_rule Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_function_arg Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_group Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_group_current_user Solution: Create Table

--------------------------------------------------------------------
Add Table: sa_group_event_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_group_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_group_tool_invocation Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_guest_agent_code Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_guest_profile Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_guest_user_field Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_hour_operation_mode Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_iss_template Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_keyword Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_keyword_queue_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_large_data_record Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_lib_function Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_localization Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_login_session Solution: Create Table

--------------------------------------------------------------------
Add Table: sa_milepost Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_milepost_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_named_user_license Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_notif Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_patch_history Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_portal_component Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_property Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queue Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queue_hour_setting Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queue_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queue_summary_field Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queue_tool_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queue_transfer_target Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queued_group Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_queued_user Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_rejoin_code_mapping Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_role Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_role_queue_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_role_tool_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_role_tool_non_art_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_rule_conduit_rule Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_acquired_data Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_exec_log_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_exec_status Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_execution_log Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_function_lib Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_group Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_role_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_security_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_script_user_field Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_scriptlib Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_scriptlib_language Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_sd_user_map Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_sdconfig Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_sdgroup_map Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_sdsession_ticket_map Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_group Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_group_dir Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_group_function Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_group_loc Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_grp_role_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_login_function Solution: Create Table

--------------------------------------------------------------------
Add Table: sa_security_request_order Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_text_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_tool_function Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_tool_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_security_user_directory Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_self_serve_event_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_self_serve_keyword Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_self_serve_login_field Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_self_serve_session Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_session_event_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_session_login_field Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_session_security_info Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_sound Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_static_cont_script_join Solution: Create Table

--------------------------------------------------------------------
Add Table: sa_static_content Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_sup_desk_hour_config Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_survey Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_survey_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_survey_result Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_system_message Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_system_property Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tenant_localization Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_inst_log_evt_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_instance Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_instance_log Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_log Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_log_message Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_module Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_name_localized Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_non_art Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_property Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_start_message Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_tool_version Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_triage_script Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_user_alert_config Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_user_route Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_user_route_prop Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_userdrserver_join Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_version Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_virtual_session Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_wait_component Solution: Create Table

--------------------------------------------------------------------

Add Table: sa_wait_component_type Solution: Create Table

--------------------------------------------------------------------

Add Table: secx Solution: Create Table

--------------------------------------------------------------------

Add Table: serx Solution: Create Table

--------------------------------------------------------------------

Add Table: slax Solution: Create Table

--------------------------------------------------------------------

Add Table: target_tgttpls_srvtypes Solution: Create Table

--------------------------------------------------------------------

Add Table: target_time Solution: Create Table

--------------------------------------------------------------------

Add Table: target_time_tpl Solution: Create Table

--------------------------------------------------------------------

Add Table: tel_cirx Solution: Create Table

--------------------------------------------------------------------

Add Table: tel_othx Solution: Create Table

--------------------------------------------------------------------

Add Table: tel_radx Solution: Create Table

--------------------------------------------------------------------

Add Table: tel_voix Solution: Create Table

--------------------------------------------------------------------

Add Table: tel_wirx Solution: Create Table

--------------------------------------------------------------------

Add Table: transition_type Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_attr_control Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_auto_close Solution: Create Table

--------------------------------------------------------------------
Add Table: usp_caextwf_instances Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_caextwf_start_forms Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_ci_act_log Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_ci_window Solution: Create Table

--------------------------------------------------------------------
Add Table: usp_contact_act_log Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_contact_handling Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_dependent_control Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_email_type Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_exlist_format Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_functional_access Solution: Create Table

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Add Table: usp_functional_access_level Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_functional_access_role Solution: Create Table

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Add Table: usp_functional_access_type Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_group_pgroup Solution: Create Table

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Add Table: usp_lrel_asset_chgnr Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_asset_issnr Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_att_cntlist_macro_ntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_att_ctplist_macro_ntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_att_ntflist_macro_ntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_attachments_changes Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_attachments_issues Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_attachments_requests Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_aty_events Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_cenv_cntref Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_dist_cntlist_mgs_ntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_dist_ctplist_mgs_ntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_dist_ntflist_mgs_ntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_false_action_act_f Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_false_bhv_false Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_kwrds_crsolref Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_notify_list_cntchgntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_notify_list_cntissntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_notify_list_cntntf Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_ntfr_cntlist_att_ntfrlist Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_ntfr_ctplist_att_ntfrlist Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_ntfr_macrolist_att_ntfrlist Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_ntfr_ntflist_att_ntfrlist Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_oenv_orgref Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_status_codes_tsktypes Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_grps_svc_chgcat Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_grps_svc_isscat Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_grps_svc_pcat Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_grps_svc_wftpl Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_locs_svc_chgcat Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_locs_svc_groups Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_locs_svc_isscat Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_locs_svc_pcat Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_schedules_chgcat_svc Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_schedules_isscat_svc Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_svc_schedules_pcat_svc Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_true_action_act_t Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_lrel_true_bhv_true Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_mailbox Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_mailbox_artifact_type Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_mailbox_rule Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_mailbox_violation_log_type Solution: Create Table

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Add Table: usp_mb_rule_action_type Solution: Create Table

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Add Table: usp_mb_rule_filter_type Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_mb_rule_subject_handling Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_notification_phrase Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_outage_type Solution: Create Table

--------------------------------------------------------------------
Add Table: usp_pri_cal Solution: Create Table

--------------------------------------------------------------------
Add Table: usp_qp_chg_cnt Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_qp_chg_ntfl Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_qp_cr_cnt Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_qp_cr_ntfl Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_qp_iss_cnt Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_qp_iss_ntfl Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_resolution_code Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_resolution_method Solution: Create Table

--------------------------------------------------------------------
Add Table: usp_role_pgroup Solution: Create Table

--------------------------------------------------------------------
Add Table: usp_session_ticket Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_special_handling Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_symptom_code Solution: Create Table

--------------------------------------------------------------------

Add Table: usp_ticket_type Solution: Create Table

--------------------------------------------------------------------
Add Table: vis_configuration Solution: Create Table

--------------------------------------------------------------------

Add Table: vis_graph_metadata Solution: Create Table

--------------------------------------------------------------------

Add Table: vis_object_store_criteria Solution: Create Table

--------------------------------------------------------------------

Add Table: vis_object_store_master Solution: Create Table

--------------------------------------------------------------------

3) The following tables had been deleted in r12.5:

Del Table: Business_Management_Class Solution: No Change

--------------------------------------------------------------------

Del Table: Business_Management_Repository Solution: No Change

--------------------------------------------------------------------

Del Table: Business_Management_Repository_Lrel Solution: No Change

--------------------------------------------------------------------