Company overview:

Sundarban Courier Service (Pvt) Ltd. the first and fastest courier pioneer in the field of private
sector in Bangladesh, since 1983. Sundarban Courier Service (Pvt.) Ltd had started its journey
in the private sector when Biman Bangladesh Airlines stopped their service in Bangladesh.

Sundarban courier service (Pvt) Ltd is the founder of the courier service association of
Bangladesh.

Mission and vision:

Their goal is to goal is to expand Trade and Commerce within the country Linking
communications support, Extending fastest service in time of urgent needs and creating
employment opportunities for unemployed youths which will help in the social and economic
development of the country.

Foreign Service:

This service is extended for the over-seas Bangladeshis who are working abroad and sending
home remittance through Bank drafts/ cheques etc under this service. Specially Middle-East
based Bangladeshis Bank drafts/ cheques issued from Banks/ Exchange houses are being
delivered at the remotest rural areas by our 64 district offices to 464 Thana/ Upazilla and union
areas by our own staff within 72 hours time. Besides, we are extending this over-seas service to
220 countries through International Courier World-wide within shortest possible time.
How Sundarban Courier Service earned reputation & trust
all over the country?

• Sundarban Courier Service is the only courier carry/deliver Documents/ Parcel under their own
Transportation System at the fastest possible time.

• Sundarban Courier Service is the only courier that distributes / delivers their services within
schedule time.

• Sundarban Courier Service is the only courier that preserves Booking/ Distribution/ delivery/
POD maintenance under computerized system.

• Sundarban Courier Service is the only courier that pays compensation in case of loss/ mis-
delivery on demand.

• Sundarban Courier Service is the only courier where their own 1000 skilled working force
work 24 hours around the clock.

Products sales and service:

Services of Sundarban Courier Service are:

• General booking service:

General Service and general division are one of the most crucial divisions in comparative
to other division. General division is mainly consisted with

I. Document

II. Non document like parcel.

• Special service:

Special service is mainly deals with corporate customer. This service is under automation
system.

• Express service:

This is a special type of booking & delivery done with special care & with very
reasonable rate.

• Super express service:

This Service is extended for delivery within 8-24 hours in all District/Pourashova area.

• Value declared service:

Value declaration section is the most influential division of Sundarban Courier Service
(Pvt.) Ltd. Usually maintains money transfer from one individual to another, one family
to another family within Bangladesh. They don’t allow any commercial transaction
regarding money transfer from one company to the other and one office to another. This
department mainly provides two ways of service-

A) Normal Service (Within 24 hours)

B) Message Transfer (MTCN through Network).

• Trade marketing department:

 This section consists of collecting & delivering the goods for many different Trading
Companies under special terms & conditions.

• Mobile section:

Mobile Service is extended for booking from their branches & agents all over Bangladesh
and they deliver delicate Mobile packages very safely.

• Parcel division:

Parcel division is one of the valuable divisions of Sundarban Express Transportation

System Ltd. a sister concern of Sundarban Courier Service (Pvt.) Ltd. their customers
range from a lot of Business documents, Electronic goods, Life style products,
Healthcare, Household materials and Food stuffs etc.

Company profile:
Sundarban companies means reliability and continuity. There are some basic things that they
consistently uphold. These are:

I. Speed:

Their streamlined network ensures the fastest possible movement of documents and
packages.

II. Reliability:
 The SCS system of security checks and emergency back-ups is absolutely complete.
Thanks to computerized administration and a staff that is second to none.

III. Low cost:

All rates are quite reasonable, even for heavy/lightweight items, fragile articles or bulky
printed materials.

IV. Simplicity:

One telephone call is all it takes to set the process in motion. After that one can leave
everything to them, including customs clearance and any last minute details.

Boards of director of the company:

This company operating its works under some dedicated persons. Their direction and
intelligence make this company not only renowned bit also a dependable and trustworthy
company.

Name and designation:

 Mr. Imamul Kabir Shanto, Managing Director

 Mr. Hafizur Rahman Pulok, Deputy Managing Director
 Mr. Sheikh Nowsher Ali, Executive Director
  Mr. S.A. Barkat Babu, Director Operation
 Mr. Sheikh Tanvir Ahmed Rony, Director Service & Accounts
 Mr. A.T.M. Azizur Rahman Gazi, Director Audit Inspection and law

Branches and offices:

To provide service all over Bangladesh Sundarban Courier Service established it branches all
over Bangladesh.
Branch Name Branch Head Designation Phone Number

4, Kallayanpur Office Mr. Rezaul Islam D. G.M. 8035481-4, 01711-849533

Reza

Uttara Corporate Br Nader Kazi Arif G.M 8912291, 8917049, 01713-

030297

7 Dilkusha,Parcel, Mr. Abidur Rahman G. M 01713066642, 0152404968,

DHK 9570177, 9572312

Branch Name Branch Head Designation Phone Number

Victoria Park, Dhaka Mr. Jasimuddin Manager 7110443, 01711-670575

Chamelibagh, Dhaka Mr. Fazlul Hauqe Manager 9357873, 01819-426474

Milton

Nawabpur- 1 Branch Mahatab Hossain Manager 01199-567401

Kawran Bazar Branch Mr. Jamal Uddin Manager 9129540, 01711-451233,

01735-917917

Motaleb Palaza Mr. Delwar Hossain Manager 01191-524126

Shamoly Branch Md. Imam Uddin In charge 9116949

Mamun

Jatrabari Branch Sanjib Bahadur Manager 01193-232604

Savar Branch Md. Kasru Alam Manager 01716-502424

Gazipur Branch Md. Sirazul Islam Manager 01736-617238

Narayangonj Branch Mr. Shaeb Ali Manager 7615563, 7634861, 01717-

631591

Faridpur Dist Branch Md. Asaduzzaman Manager 01714-665350, 0152-

Molla 377102, 66220

Sylhet Dist. Branch Mr. Motaleb Manager 0821-717151, 01716-

200465

Chittagong Dist. Br. Mr.Saleh-Deen Newaj GM 031-711582, 720243,

(Joy) 01711-04590, 01713-
120801

Branch Name Branch Head Designation Phone Number

Jublee Road Br. Ctg. Mr. Jahir In charge 031-633205, 633576 Req

EPZ, CTG Mr. Mahabub Alam Manager 01712-956420

Korbanigonj Br. Ctg. Mr. Ibrahim In charge 614191, 634485 (Req.)

Activities and future plan:

Since start of the organization in 1983, they are creating a body of young educated youth into a
skilled working force, by opening own offices at district/ Divisional level, Linking
communications with own Transport System by extending special distribution/deliveries of
documents and parcel at the remotest Upazilla/ Thana areas. Besides, they have been able to
develop a sound IT System for controlling distribution of all the products and acquired reputation
both at home and abroad.

With expansion and development of courier service in Bangladesh they have been able to expand
their business in other sector also and simultaneously creating group of companies with the
addition of

• Sundarban Marine Products

• Sundarban Express Transportation System (SETS)
• Sundarban Washing Complex
• Mass Electronics Ltd
• Reliance Industrial and Trading Corporation Ltd (A Taiwan-Bangladesh Joint venture
project).

Afterwards, with a goal of direct participation in the field of creative education side by side with
the Govt, they have established “SANTO-MARIAM FOUNDATION”. This foundation since
inception is playing a dominant role in creating skilled manpower providing scientific and
techno-based knowledge of education and has created a new dimension in the field of modern
education especially in the field of Designing, Fine Arts, Teaching of our folk culture and
obtaining Higher Degrees through Distant Education System. To attain the goal a success, they
have gradually established

• SHANTO MARIAM ACADEMY OF CREATIVE TECHNOLOGY

• BANGLADESH INSTITUTE OF ART DESIGN AND TECHNOLOGY
• SHANTO MARIAM UNIVERSITY OF CREATIVE TECHNOLOGY

Moreover, we have plan in the long run set up more service oriented Techno-based organization
creating more employment opportunity with skilled manpower for the development of country.

Specialty of Sundarban Courier Service:

As a customer-driven company, Sundarban Courier Service (Pvt.) Ltd. is dedicated to

understanding and fulfilling customers’ needs and whatever it takes to provide customers with
the highest level of reliability and service quality.

The Technological Advantage sets Sundarban Courier Service (Pvt.) Ltd. apart from other
courier companies is their extensive use of information technology and they assure our
customers timely fulfillments and customer-recipient satisfaction.

Their head office is located at 24-25, Dilkusha C/A, Dhaka. They have about 600 Branches and
Agencies of business service stations all over Bangladesh and Malaysia.

They manage the delivery and distribution for a rapidly expanding list of their active clients
consisting of Individuals, Government offices, foreign organizations, National & Multinational
Mobile Companies, Corporations, Banks, and Insurance & leasing companies, Industries,
Pharmaceuticals etc.

They have information system that allows us to obtain customer data & delivery status. Their
vehicle resources range from vans to trucks.
Because they believe in long-term business relationship, usually they maintain fair prices with
consistently fast, reliable and efficient service. By listing to the customer’s needs, they have put
together a wide range of delivery solutions to suit your needs.

Sundarban Courier Service (Pvt.) Ltd. is committed to quality practices and focusing on
competing against or collaborating with the very best service in courier field.

Sundarban Courier Service (Pvt.) Ltd. has maintained certain criteria of excellence.

Customer’s satisfaction:

As Sundarban Courier Service gives the first priority on customer’s satisfaction so customers are
highly satisfied with its service. They always try to understand customer’s needs and wants and
give the best performance to customers. Their dedicated employees work for customers and
usually they deliver product through their own transport system and reliable person. For their
reliability and simplicity customer depend on them and since 1983 they are in this field with
reputation. Their rate is also low then other companies. They are changing their order taking
style and delivery system through time which deserve appreciation. Because of their service now
customers are very satisfied with them.
 Sundarban Courier Service (Pvt.) Ltd.
Questionnaire for Customer Satisfaction
The answers that you give are highly appreciated. Please provide the information that is
requested for. Confidentiality is guaranteed and no third party will have access to your details.

Name…………………………………………………. Age……………..

Sex……………… Occupation…………………….. e-mail……………………...

Place of work……………………………………………………………..

1. How did you find out about our products and services?

Media Internet Word of mouth other

2. How often do you use our services/products?

Occasionally Frequently Regularly Very often

3. How long you have been using the company’s products/Services?

Less than one year 1- 3years 3- 5 years More than 5 years

4. What is your rating of our services?

Excellent Good Average Poor

5. How are the prices of our products and services?

Cheap Affordable Expensive Very expensive

6. Are our services readily available?

Yes No

7. Did you receive good customer care?

Yes No

If answer ‘No’, Please mention…………………………………………………………

…………………………………………………………………………………………..

………………………………………………………………………………………….

8. Would you recommend our services to another person (Like; friends, relatives)?

Kindly give a reason for your answer:

Yes No

……………………………………………………………………………….

……………………………………………………………………………….

9. Please mention your satisfaction with the delivery system of our products.

…………………………………………………………………………………….

……………………………………………………………………………………..

…………………………………………………………………………………….

10. Please give suggestions that would help improve your satisfaction with our products.
……………………………………………………………………………………………

……………………………………………………………………………………………

………………………………………………………………………………………

Table of content:

 Company overview
 Mission and vision
 Foreign service
 Sundarban Courier Service earned reputation & trust all over the
country?
 Products sales and service
 Company profile
 Boards of director of the company
 Branches and offices
 Activities and future plan

 Specialty of sundarban Courier Service

 Customer’s satisfaction
 Questionnaire