CPNI

Policies and Procedures

Aegis Telecom, Inc. has implemented the following internal policies and procedures
in order to ensure compliance with the requirements of Section 222 of the
Communications Act of 1934 and the FCC’s rules governing CPNI, codified at 47
C.F.R. § 64.2001 et seq.
AEGIS TELECOM, INC. has adopted practices and procedures that manage the
disclosure of CPNI:
• AEGIS TELECOM, INC. does not disclose or release CPNI upon a customer’s
request.
• AEGIS TELECOM, INC. does not disclose or release CPNI via online account
access.
• AEGIS TELECOM, INC. does not have any retail locations where a customer’s
CPNI can be obtained.
• All customers calling in to request CPNI are advised to contact their local law
enforcement in order to acquire call details and other related information due
to the level of restrictions that AEGIS TELECOM, INC. has in place regarding
access to call detail CPNI from our daily operating systems.
○ AEGIS TELECOM, INC. will not assist in supplying CPNI to any law
enforcement agency that does not produce a valid legal demand.
• AEGIS TELECOM, INC. provides annual training which includes updates as
deemed necessary by changes in CPNI, internal changes that requires
additional CPNI training or whenever management deems it necessary in
order to ensure compliance. The training expresses when to and when not to
use CPNI.
• A clear discipline process is in place which clearly outlines steps that will be
taken against any employee for any unqualified use of CPNI.
• Record keeping in each department is current and adequate to meet the
requirements as set forth in section 64.2001 et seq. of the commission’s
rules.

The aforementioned procedures ensure that Telecom Service Bureau is in

compliance with the FCC’s CPNI Rules.

Aegis Telecom, Inc. ∙ PO Box 831627 ∙ Ocala, FL 34483-1627 ∙ Phone 352-433-

2116
www.AegisTelecom.net