Scribd Logo
Carica

Benvenuto in Scribd!

  • Determinants of Service Quality

    Caricato da

    Haileabmarketing
    37 visualizzazioni1 pagina
    Determinants of service quality Reliability, consistency of performance and dependability Responsiveness, willingness or readiness of employees to provide service Competence, required skill and knowledge to perform the service Access, approachability and ease of contact Courtesy, politeness, respect, consideration, and friendliness Communication, keeping customers informed in language they can understand Credibility, trustworthiness, believability, honesty Security, freedom from danger, risk, or doubt Understanding / knowing, understand customerPs need Tangible,

    Descrizione originale:

    Titolo originale

    Determinants of service quality

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Formati disponibili

    DOCX, PDF, TXT o leggi online da Scribd

    Hai trovato utile questo documento?

    Questo contenuto è inappropriato?

    Segnala questo documento
    Determinants of service quality Reliability, consistency of performance and dependability Responsiveness, willingness or readiness of employees to provide service Competence, required skill and knowledge to perform the service Access, approachability and ease of contact Courtesy, politeness, respect, consideration, and friendliness Communication, keeping customers informed in language they can understand Credibility, trustworthiness, believability, honesty Security, freedom from danger, risk, or doubt Understanding / knowing, understand customerPs need Tangible,

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato DOCX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    37 visualizzazioni1 pagina

    Determinants of Service Quality

    Caricato da

    Haileabmarketing
    Determinants of service quality Reliability, consistency of performance and dependability Responsiveness, willingness or readiness of employees to provide service Competence, required skill and knowledge to perform the service Access, approachability and ease of contact Courtesy, politeness, respect, consideration, and friendliness Communication, keeping customers informed in language they can understand Credibility, trustworthiness, believability, honesty Security, freedom from danger, risk, or doubt Understanding / knowing, understand customerPs need Tangible,

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Scarica in formato DOCX, PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    di 1

    c

    From BEST Katrina


    But is belong to prassua«

    Determinants of service qualityc


    , consistency of performance and
    dependability
    
      , willingness or readiness of employees
    to provide service

      , required skill and knowledge to perform
    the service
    , approachability and ease of contact

    , politeness, respect, consideration, and
    friendliness

     
    , keeping customers informed in
    language they can understand
    , trustworthiness, believability, honesty
    , freedom from danger, risk, or doubt
       
     , understand customers need
    V , physical evidence of the servicec

    Potrebbero piacerti anche