WORKING PROCEDURE AND

USER MANUAL

FOR

ON LINE E-TICKET/I-TICKET TDR REFUND PROCESS

 Contents

Objective................................................................................ 1
General Instruction............................................................. 2 – 8
Module –I (To be used by customer).............................. 9 – 18
Module-II (To be used by Corporate Office)................19 – 67
Module –III (To be used by IRCTC Zonal/
Regional Office).........................68 – 80

Module –IV (To be used by Railways)..........................81 – 110

Module –V (To be used by Customer
Care Staffs of IRCTC..............111 – 114

Appendices
Abbreviations................................................................... 115
Meanings/Synonyms..................................................... 116
Email–ids............................................................................117
Circulars............................................................................