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Tutor
Cynthia Chan Ling Meng (Ms)
chanlm@utar.edu.my
Tutorial 2
Q1
þ Why do managers need to study
Organizational Behavior (OB)?
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þ OB ƛ to influence organizational events
by understanding and applyi9ng
concepts in motivation, communication,
conflict, team dynamics and other topic.

To !

organizational events

To ã
 organizational events
To 
!  organizational events
Q2
þ The      is one of the
emerging treads in OB.  how
the workforce is changing and briefly
identify   !  of these
changes for organizations.
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þ More ethics diversity
þ Women represent a large percentage of
the workforce and are entering
occupations previously held mostly by
men
þ Younger people (G X & GY) are bringing
somewhat different values and needs to
the workforce.
Q3
þ 4 courier service laid off a large percentage
of its ã
!  during last yearƞs
recession. These
  


employees
performed !   filling orders. The
company wants to rehire them. However,
most of the unskilled employees have since
found employment in the other companies
and industries. Do you think the courier
company lost much intellectual capital in this
situation?
þ å plain your answer.
þ ntellectual capital ƛ storage & preservation
of the orgƞs knowledge.
þ Yes, it lost some but probably not a great
deal
þ Unskilled emp ƛ fairly replaceable & have
much unique knowledge
þ Routine task ƛ procedures manual
þ Loss ƛ knowledge abt the preferences of
certain customer / operation of equipment
which undocumented
Q4
þ List and e plain the four philosophical
anchors of OB
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þ Multidisciplinary anchor
þ Systematic research anchor
þ Contingency anchor
þ Multiple level of analysis
Q5
þ Comment on the accuracy of the
following statement and e plain your
answer:
þ Companies improve organizational
citizenship only by hiring employees with
the right values.ơ
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þ False
þ Ppl are more likely to engage in OCBs
when they perceive a   
  with the employer.
þ Fair employment practices
þ Training & development
þ Reward system
þ Statement ƛ false ƛ employee ƛ
personality trait, a value (Te t book:
values & personality are relate dto each
other)
þ OCBs can increase through fair
company practices, training & rewards
systems.