EDEN INSTITUTE OF INFORMATION

TECHNOLOGY AND MANGEMENT

Lodha Complex, Shastri Circle,
Udaipur
Code No. 02864

CUSTOMER SATISFACTION LEVEL OF ICICI BANK PVT. LTD.

BY
Name

A project report submitted in partial fulfillment of the

requirements for the degree of Master of Business
Administration of Sikkim Manipal University,Manipal, INDIA

SIKKIM MANIPAL UNIVERSITY OF HEALTH,

MEDICAL AND TECHNOLOGICAL SCIENCES

Distance education wing, Syndicate House,

Manipal – 576 104

IV-SEMESTER
 ANNEXURE A

EDEN INSTITUTE OF IT & MANAGEMENT

Code No. : 2864

CUSTOMER SATISFACTION LEVEL OF ICICI BANK PVT. LTD.

By

Name

A project report submitted in partial fulfillment of the requirements

for Master of Business Administration of Sikkim Manipal University,
INDIA

Sikkim-Manipal University of Health, Medical and Technological

Sciences

Distance Education Wing

Syndicate House
Manipal – 576104
 ANNEXURE-B

I here by declare that the project report entitled “ CUSTOMER

SATISFACTION LEVEL OF ICICI BANK PVT. LTD.” submitted in

partial fulfillment of the requirements for the degree of Masters of

Business Administration to Sikkim-Manipal University, India, is my

original work and not submitted for the award of any other degree,

diploma, fellowship, or any other similar title or prizes.

Place : Udaipur Name

Date : (Reg.No.: )
 ANNEXURE-C

The project report of

Name

“ CUSTOMER SATISFACTION LEVEL

OF ICICI BANK PVT.LTD. ”

Is approved and is acceptable in quality and form

Internal Examiner External Examiner

 ANNEXURE-D

This is to certify the project report entitled “CUSTOMER SATISFACTION

LEVEL OF ICICI BANK PVT. LTD.” submitted in partial fulfillment of the

requirements for the degree of Masters of Business Administration of

Sikkim Manipal University of Health, Medical and technological sciences.

Name has worked under my supervision and guidance and that no part of

this report has been submitted for the award of any other degree,

Diploma, Fellowship or other similar titles or prizes and that the work has

not been published in any journal or Magazine.

(Reg. No. ) Certified

Shruti Garg
Qualification: MBA
Designation: Centre Head
 PREFACE

Theory and practical are the two aspects of management education. In order to
produce a dynamic and promising executive, the two have been blended together
in India; the industrial training in the domain of management courses has
received a pivotal importance. It exposes the potential manager to the actual
world environment and provides them a rich insight into what actually goes in
industrial climate of India.
In fact, it is the implementation of theory in practice, which is a life force of
management. I had the privilege of implementing both in practice during my
project.

During this training period I worked in the Finance department of RBKS on the
topic "Financial Statement analysis and Fund Raising Techniques”, so as to gain
better control on money.

This project exposed me to a number of functions and activities, which helped

me in getting a practical touch of knowledge. I had an insight of daily course
that takes to maintain the smooth functioning of an organization on day-to-day
basis.
The exposure towards the field work provided me with the different look onto
the environment. The practical work has helped me a lot to learn from the people
of varying kinds. I had been exposed to the people for knowing the problems
related to them. This exposed me to a great deal of real world so as to learn
from.

Name
Reg. No.
 ACKNOWLEDGEMENT

Firstly, I thank the All Mighty God by the grace of whom

this research project was undertaken and duly

completed in time.

I am very thankful to Miss. Shruti Garg unit head of the

Study Centre and all the faculty members of the

Institute who helped me a lot in interpretation of

data regarding my research project without which

this work would never be completed.

I am also thankful to my colleagues, friends and my family

who helped me morally and extended full co-

operation in completion of this project report.

Thanks to All

Date: Name
Udaipur (Reg. No. )