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I. PROBLEM STATEMENT
What can Hank Kolb do to setting up a continuous improvement program
and improve their quality performance on producing a zero-defected
product?
• What are the causes of the quality problems on the Greasex line? Display
your answer on a fishbone diagram. The primary problem is the lack of
commitment to achieve an excellent quality product.. The
management lacks policies and visible support for quality standards.
Although they have recently hired Hank Kolb to oversee their quality
program, which is a good decision, the lack of support from senior
management for quality is very apparent. It was evident in launching
the Greasex line to gain market share without testing the processes
involved in making the product as well as ensuring safety requirements
are achieved. They saw quality as only a secondary added value.
Fishbone Diagram
• What general steps should Hank follow in setting up a continuous
improvement program for the company? What problems will he have to
overcome to make it work? Hank Kolb needs to study meticulously the
fundamental problems relating to the process in making Greasex line—
from equipment, input goods, and safety requirements. He should
advise the senior management to be involved in developing quality
standards and seek full support in the implementation of said
standards to change the attitude across the company. Mr. Kolb can
then start an awareness campaign to empower workers/employees
and give them clear understanding regarding the cost of poor quality
products against the value of good quality processes.
• Define clearly quality standards and align it with the company’s vision
mission as a whole
III.RECOMMENDATIONS
Short-term Strategies
• Mr. Kolb needs to focus on short run to get things under control. He
should start collecting data on why and how the machine breaks down
with a minimal staff required to keep the machines running
• Mr. Kolb should work with senior management to verify some products
(i.e. Greasex) area good with the company’s goals and objectives and
perform a make/buy analysis.