Questionnaire

1.) Which DTH service provider provides you DTH services?

a) Tata sky
b) Dish tv
c) Big tv
d) DD direct
e) Sun TV
f) Digital TV(Airtel)
g) D2h(Videocon-signal on test)

2.) Which DTH operator is the best service provider?

a) Tata sky
b) Dish tv
c) Big tv
d) DD direct
e) Sun TV
f) Digital TV(Airtel)
g) D2h(Videocon-signal on test)

3.) How did you know about DTH services?

a) TV ads
b) Newspaper ads
c) Hoardings
d) Neighbour/friends
e) Other sources

4.) Were you earlier using cable/CAS services?

a) Yes
b) No

5.) What makes you to switch to DTH services from cable services?
a) Picture quality and sound quality
b) Promotion offers
c) Value for money
d) Movie on demand
e) Status

6.) From how much time you are using DTH services?
a) < 6 months
b) < 1 year
c) < 2 year
d) > 2 year
7.) What is your opinion about the quality of picture and sound received with DTH
services as compared to cable services?
a) Much better
b) Better
c) Same
d) Not good

8.) How much you are satisfied with the customer care support of your DTH service
Provider?
a) Delighted
b) Satisfied
c) Not much satisfied
d) Dissatisfied

9.) Are you aware of all the value added services provided in your DTH service
Plan?
a) Yes
b) almost aware
c) not much aware
d) can’t say

10.)Do you feel that you are getting value for money with DTH services?
a) yes
b) Almost getting
c) No
d) Can’t say

10.) Do you feel more empowered with DTH services as a customer?

a) Yes
b) Not much
c) Didn’t matter
d) No

11.) What is your overall satisfaction level with DTH services?

a) more than satisfied
b) Satisfied
c) Not much satisfied
d) Dissatisfied

12.) Would you like to recommend others to switch from cable TV connection to
DTH Service connection?
a) Yes
b) No
13.) What will be your suggestion for further improvement of DTH services?

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NAME:

E-MAIL/PHONE NO.:

THANKS FOR YOUR VALUABLE TIME AND INPUTS.