I am Anu Thakur pursuing MBA (3rd Semester) at CMTR, Kharar.

As a part of the
curriculum I am doing research on EXPERIENCE OF CUSTOMERS WITH “BANK OF
INDIA”. Kindly help me in the same by filling this questionnaire. Your response would
be kept strictly confidential and would be used for academic research.

1) Are you aware of the following services provided by ‘Bank of India’?

Services Totally Partially Just heard Never

Aware Aware of it heard of it
8a.m to 8p.m banking
Credit & debit cards
Deposits
Loans
Fast money transfer
On line banking
E-pay
Safe custody service
Shatabadi Express scheme
Multicity cheque Facility
Govt. Releif bonds

2) Which of the following services are you using?

 Deposits
 Loans

a) Have you ever used any of the following deposits services? Please tick (you can
tick more than one also)
 Basic Savings account
 Diamond Current account
 NRI deposit scheme
 BOI saving plus scheme
 Foreign Currency Deposit
 Foreign Currency Deposit scheme rates
 Star gold account

b) Have you ever used any of the following loan services? Please tick(you can tick
more than one also)
 Star home loan
 Star Personal loan
 Star Mortgage loan
 Star Education loan
 Star IPO
 Star Holiday loan
 Star Auto fin
3) Your experience with the services provided by the bank is

Options Very Satisfactory Neutral Poor Very Poor

Satisfactory
Deposits
Loans

4) Why do you maintain your account in this bank?

 Good Service Parking facility
 Charges Layout of the bank
 Staff behavior Bank’s reputation
 Convenience of Location Banking hours

5) How do you find the attitude of employees towards you?

 Courteous
 Indifferent
 Polite
 If any other please specify……………

6) How would you rate the services of bank in terms of speed?

 Excellent
 Very Good
 Good
 Satisfactory
 Poor

7) Please rank the following banks according to your preference (1 to the most
preferred and 5 to the least one)
 Bank Of India
 HDFC
 ICICI
 SBI
 PNB

Personnel Details:
Name:__________________________________________
Age: 15-20 20-30
Gender: - Male Female
Qualification: Matric Undergraduate Graduate Post- Graduate
Monthly Income: - Upto15, 000 15,000-30,000 Above 30,000