Understanding & Achieving Quality

Background Objectives
This course is designed for those Delegates will appreciate the following and more:
who want to use quality as a
Meaning of quality; Benefits of quality improvement;
‘strategic weapon’ for their
Identification of quality costs; Key elements of Total Quality
companies to survive, compete,
Management (TQM); application of team work approach for
grow and discover uncontested
quality; Basic concepts of ISO 9000, The 4 basic principles of a
markets.
Quality Management System (QMS) based on ISO 9000; The
The course is applicable to those who are responsible for stages of QMS implementation, How to carry out simple statistical
implementing quality in their companies, particularly those and probability calculations to support QM; Techniques of SPC
responsible for the following areas of management: quality (Statistical Process Control) & application to work processes; The
planning & management, purchasing of incoming goods, research 5 basic statistical tools for QMS & how to use them in quality
& development, product design, operations of an enterprise, control.
controlling the safety & quality of products, equipment
maintenance & calibration, recruitment & training, controlling
Content Highlight
the warehouse, customer communication & product delivery.  Quality and the customer
 Towards total quality
Who should attend?  Quality improvement team
 Introduction to ISO 9001:2000
Top manager, line-managers, quality personnel & those who
 Quality management system
would like to better contribute to their companies’ quality activity
 Basic statistics
 Statistical process control
Venue, Date & Time  Basic tools for quality control
De Renaissance Hotel, Obafemi Awolowo Road, Ikeja, Lagos.
May 17th-21st; (9am – 6pm)
Call Bukola on 08035953151; 07028051764
Fee: N131, 245 E-mail: training@patswayconsulting.com