Government Information Quarterly

Volume 25, Issue 4, October 2008, Pages 717-733

doi:10.1016/j.giq.2007.06.002 | How to Cite or Link Using Cited By in Scopus

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Copyright © 2007 Elsevier Inc. All rights reserved. (22)
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Assessing eGovernment systems success: A validation of the DeLone and

McLean model of information systems success

Yi-Shun Wanga, ,
and Yi-Wen Liaob,
a
Department of Information Management, National Changhua University of Education, Taiwan
b
Department of Information Management, National Sun Yat-sen University, Taiwan

Available online 15 August 2007.

Abstract
With the proliferation of the Internet and World Wide Web applications, people are increasingly interacting with government to citizen (G2C)
eGovernment systems. It is therefore important to measure the success of G2C eGovernment systems from the citizen's perspective. While general
information systems (IS) success models have received much attention from researchers, few studies have been conducted to assess the success of
eGovernment systems. The extent to which traditional IS success models can be extended to investigating eGovernment systems success remains
unclear. This study provides the first empirical test of an adaptation of DeLone and McLean's IS success model in the context of G2C eGovernment.
The model consists of six dimensions: information quality, system quality, service quality, use, user satisfaction, and perceived net benefit. Structural
equation modeling techniques are applied to data collected by questionnaire from 119 users of G2C eGovernment systems in Taiwan. Except for the
link from system quality to use, the hypothesized relationships between the six success variables are significantly or marginally supported by the data.
The findings provide several important implications for eGovernment research and practice. This paper concludes by discussing limitations of the
study which should be addressed in future research.
Keywords: Electronic government (eGovernment); IS success; DeLone and McLean

Article Outline

1.

Introduction
2.

IS success models
3.

Research model and hypotheses

4.

Research design and method

4.1. Measures of the constructs
4.2. Data collection procedure
5.

Results
5.1. Measurement model
5.2. Structural model
6.

Discussion
7.

Conclusion and limitations

Appendix A.

Survey items used in this study

References