Desktop/Lap Server/Netwo

Package Type Description top rk

Small Business Package Under 8 PC's, 1 Server, 1 Network $250.00 $350.00
Basic Service Package Base: 10 PC's, 1 Server, 1 Network $500.00 $500.00
Professional Package Base: 15 PC's, 1 Server, 1 Network $600.00 $600.00
Premium Package Base: 20 PC's, 1 Server, 1 Network $800.00 $600.00
Enterprise Package Base: 50 PC's, 1 Server, 1 Network $1,500.00 $600.00

Additional Service Pricing

Price
Onsite Labor $125.00
Project Labor $125.00
After Hours (Evenings and Saturdays) $187.50
Sundays and Holidays $200.00
Trip Charge $25.00

Hardware Quoted as needed

 Cost of Addition Cost of Cost of
Addition Additional al Additional SmartPhon SmartPhone
al PC's PC's Servers servers es Support

0.00 $0.00 0.00 $0.00 0.00 $0.00

0.00 $0.00 0.00 $0.00 0.00 $0.00
0.00 $0.00 0.00 $0.00 0.00 $0.00
0.00 $0.00 0.00 $0.00 0.00 $0.00
Backup Cost of
Solution (50GB Backup
increments) Solution TOTAL
0.00 $0.00 $600.00
0.00 $0.00 ###
0.00 $0.00 ###
0.00 $0.00 ###
0.00 $0.00 ###
 Onsite
Support
Package Type Description of Package Hours
Small Business Package For Small business with under 8 PC's NFP orgs 2 Hours
Basic Service Package For businesses with at least 10 - 15PC's 2 Hours
Professional Package For businesses with at least 15 - 20 PC's 2 Hours
For businesses with at least 20 - 50 PC's or a need
Premium Package for High Availability and/or CTO service 4 Hours
For businesses with more than 50 PC's and needing
Enterprise Package same services as Premium 16 Hours

Escalation
Response Time LevelsDescription Threshold
Level 1 Major Outage - All user's affected 2 Hours
Significant Degradation of service, 50% of users are
Level 2 affected
Limited Degradation of service. 25% of users 4 Hours
Level 3 affected 6 Hours
Small service degradation - Business process can
Level 4 continue - only one or two users affected 8 Hours
 Remote
Monitoring
Offsite and Emergency Emergency Emergency
Support Managemen Response Response Response
Hours t Times Level 1 Times Level 2 Times Level 3
4 Hours Not Included Within 3 Hours Within 5 Hours Wtihin 6 Hours
Unlimited Included Within 3 Hours Within 5 Hours Within 6 Hours
Unlimited Included Within 2 Hours Within 3 Hours Within 4 Hours

Unlimited Included Within 1 Hour Within 2 Hours Within 3 Hours

Unlimited Included Within 1 Hour Within 2 Hours Within 3 Hours

Emergency
Response
Times Level 4
Within 7 Hours
Within 7 Hours
Within 5 Hours

Within 4 Hours

Within 4 Hours