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Responsible for managing, coaching and development of the Customer Relations (PC
Support & Helpdesk) in order to ensure that the highest possible standard of service is
provided to both internal and external customers.
The role will be required to drive through excellence in customer service by managing
and resolving customer complaints, utilising the groups complaints procedures.
Provide root cause analysis feedback on the complaints received and to represent both
Customer Services and the business in all customer related functions and ensure Total
Customer Satisfaction principles are embedded in all contact and actions with customers.