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1. Course rationale
This course has been designed for second - year students of non-English
College who are going to work in the tourism and hotel service industries.
hotel manager, this course will allow him or her to function effectively in
English.
grammatical structures that are used in the field of tourism, and the learner is
given the opportunity to practice using the language that he or she has
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The English for Tourism course increases confidence in using English in
* Workplace correspondence
2. Course aims
3. Course objectives
service industries.
tourists such as giving advice, taking booking and dealing with complaints.
2
- Students also explore some of the world’s top tourist destinations and
4. Entry Requirements
5. Course duration
7. Evaluation
Attendance 10%
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Total 100%
8. Textbook: - First Class – English for Tourism, by Trish Stott & Roger Holt
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9. References
- High Season - English For The Hotel And Tourist Industry, by Keith
Unit
- Talk about
activities
4
- Take a booking - Wh – - Deal with changes
2 5 Changes and
- Asking for questions and cancellations
cancellations
giving factual - Write a letters about
cancellations
uncountable travel.
nouns
Informing Degrees of - Role play, make a
II 4 5 Travel
customers about obligation: conversation.
requirement
travel must / have - Explain about travel
5
mustn’t conditions
obligation
- Midterm Test.
building. movement
- Talking about
service and
facilities
- Offering advice - Giving - Works in pairs,
III 6 5 Tourist
to tourists. advice and make a dialogue
information
6
making between a tourist
to. city.
- Write a bout
attractions of resorts
and cities
Comparing hotel Comparatives - Writing brochure
7 4 Hotel facilities
facilities. and descriptions of hotel
superlatives: services.
-er, –est, -
more ….than,
the most…
- Talking - Telephone - Play role, make a
IV 8 5 Telephone
reservations over language. telephone call
enquiries
the telephone - Will between a
telephone guest
language and
behavior
7
- Receiving guests Degrees of - Works in pair, take
9 4 Checking - in
- Reading and probability: turns to be a hotel
replying to letters or
of complaint. apologizing:
+ I’m so
sorry
+ I do
apology
+ I’m terrible
sorry…
Review
V 1 Revision
all the lessons.
Total 4
8
III. SAMPLE LESSON
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2. leave this morning/ this afternoon
3. pay by cheque / credit card
PRACTICE B
Now do the same using these suggestions
Example: A: Would you like a return?
B: No, I’d like a single, please
1. an aisle seat / a window seat
2. smoking / non- smoking
3. first class / standard class
LISTENING
An Australia tourist is asking a Spanish travel PRACTICE C
agent about rail travel in Britain. Read the Complete the sentences below with would
questions below. like or would like to
1. What is the tourist planning to do with I …………….. reserve a seat on the
his wife and son?
2. How does the Brit Rail Pass work? We……………. two Brit Rail,
3. Do all children travel free on British
LISTENING
First fill the gaps in this dialogue with the
words below. Use each word or expression
once. Customer: Do….pay extra for a single
room?
Cost / price / needn’t / I have to / interested / Travel agent: Yes, sir. There’s single-room
includes / You have to / accommodation / supplement of £ 20 a night.
provisional Customer: What about visas?
Travel agent: …..have a visa for India and
Customer: Good morning. I’m …..in the 16 Nepal. I suggest you apply as soon as you
– night Classical Tour of India. How much book the holiday.
does it………? Customer: When do I have to confirm?
Travel agent: When would you like to go? Can I make a ….booking?
Customer: February Travel agent: You….. confirm straight
Travel agent: February. Let me see – the …. away. I can keep an option open on the
is… £1573 for 16 nights holiday for seven days. But after that you
Customer: Are internal flights included? must confirm and pay a deposit. The
Travel agent: Yes. The price …… the return balance is due eight weeks before
departure.
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flight, internal flights in India, all airport
taxes, transfers to and from the hotel, and the Now listen to the conversation and check
hotel ….. itself. your answer.
PRACTICE C
LANGUAGE STUDY Work with a partner. How many similar
facts about your company can you think of?
Obligation Now compare your sentences with the rest
We use must and have to to indicate of the class.
obligation. PRACTICE D
After that you must confirm and pay a deposit What do these symbols tells you must not
do?
You have to have a visa for India
No Obligation
We use don’t have to, don’t need to, and
needn’t to show lack of obligation.
You needn’t confirm straight away. (it is not
necessary)
Prohibition
We use must not to indicate that something is
not allowed.
You must not smoke during take0off
PRACTICE A
Complete these sentences using must, have to,
needn’t or don’t have to.
1. You ….confirm today. I can keep the option
open for seven days.
2. You…pay the balance eight weeks before
departure.
3. You ….pay the whole amount now, just a
deposit.
4. When you receive your final invoice you
….pay immediately.
5. You…check in a hour before departure.
6. You…buy a seat reservation for trains in.
7. You carry a passport for internal travel.
8. You…..inform us about cancellations in
writing.
PRACTICE B
Here are some facts about Britain in note
form. Write sentences like this:
Example: be 18 to vote / to get married
You must be 18 to vote, but you needn’t be 18 PRACTICE E
to get married.
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1. have a license to drive a car / to ride a bike. What rules does your institution have?
2. be over 16 to buy a cigarettes / to smoke. Make a list using must and must not.
3. make flight reservation/ train reservation.
READING WRITING
Read Mrs Jacson’s letter and transfer the Mrs Jackson receives a telephone call from
information to the holiday option form. Sunhols saying that the holiday is available
and asking for a deposit to secure the
3 Carlton Avenue option. Hen Sunhols receive the deposit,
London NWS 1RD they write a latter of confirmation to Mrs
071 699 3321 Jackson.
Finish the letter from Sunhols.
Sunholds
26 Queen street 1. Confirm the details of the holiday
London W2P 5AG 2. Ask for payment of the balance
eight weeks before departure.
3 march 1991
Dear sir,
I wish to book holiday number TL 159 from the Sunholds
Sunhols brochure. There are four of us 26 Queen street
traveling: My husband and I, and our two London W2P 5AG
children aged 14 and 17. Mrs Jacson
We would like to leave from Gatwick Airport 3 Carlton Avenue
on Saturday ,19 July and return from Dalaman London NWS 1RD
on Saturday, 2 August. The resort we have
chosen is Kalkan. 15 March 1991
We would like two twin-bedded rooms with
bathroom in the Marmaris hotel. Dear Mrs Jacson
Please telephone if you require and future Thank you for your letter of 3 March
information. We would like to confirm the booking of
You faithfully your holiday….
Rita Jackson
Tariff: £740
Single supplement: £150
Departure Schedule:
Daily from Hong Kong, except New Year –
28 December to 03 January.
Important Notes:
1. Hotel: The news Miyako or similar in
Kyoto, the Grand Palace in Tokyo.
2. US passport holders will require visas
for Japan.
3. One excursion each in Kyoto and Tokyo
is included in the tour cost.
For all arrangements the inclusions are
as follows:
- Twin sharing accommodation at hotels
indicated in each programme (or hotels of
similar standard)
- flights from Hong Kong and to Europe
- Transfer SUMMARY
- services of local English –speaking
agents. Now you can
Not included - explain about travel arrangements and
Meals, excursions, gratuities, visas, airport conditions
taxes, insurance, incidental expenditure.
- Talk and ask about obligation
Now look again at the dialogue on page 28.
Make a similar dialogue between a travel - Write a letter of confirmation
agent and a customer.
Useful expression:
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I’m interested in…
The price includes….
There’s a single room supplement / deposit
of…
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