Sei sulla pagina 1di 58

PRO ACTIVE RESOLUTIONS

PRO ACTIVE RESOLUTIONS ACCA P5 EXAM SUPPORT NOTES Mahmood Reza FRSA, MCMI, ATT, FCCA, DMS, PGCE,

ACCA P5 EXAM SUPPORT NOTES

Mahmood Reza

FRSA, MCMI, ATT, FCCA, DMS, PGCE, BSc (Hons)

www.proactiveresolutions.com

ACCA P5 Exam Support Notes

© Pro Active Resolutions - Mahmood Reza

ACCA P5 EXAM SUPPORT NOTES: CONTENTS PAGE

Page Number

Introduction

3

Examiners guidance, approach & exam

4

Exam Reports: examiners comments SYLLABUS SECTION A

7

Strategic analysis, choice and implementation

11

Benchmarking

11

Risk and uncertainty

12

Activity one

13

Budgeting

14

ABC, ABB, ABM

16

 

BPR

19

PESTLE and SWOT

19

SYLLABUS SECTION B

 

Pricing

22

Stakeholder analysis

24

SYLLABUS SECTION C

Responsibility Accounting Systems

25

SYLLABUS SECTION D

Mission and Vision

27

Aims and Objectives

27

Rewards and Values

27

The Strategic Triangle

28

Divisionalisation and transfer pricing

28

Activity two: transfer pricing

32

Porter: industry analysis - the five forces

32

Boston Box or the BCG Matrix

35

ACCA P5 Exam Support Notes

1 © Pro Active Resolutions - Mahmood Reza

Ansoff product matrix

35

Performance measures

36

o

Return on investment (ROI)

36

o

Residual income

37

o

Economic value added

37

o

Net present value

38

o

Internal rate of return

38

o

EPS

39

Activity three: performance measures

39

SYLLABUS SECTION E

Performance management & evaluation

41

Establishing a performance management system

41

Criteria for designing performance indicators

42

Types of performance measures

43

Performance Pyramid, Lynch and Cross (1991)

43

Balanced scorecard

45

Table of potential scorecard measures

48

SYLLABUS SECTION F

Target costing

49

Performance prism

50

Total Quality Management (TQM)

50

ACCA ARTICLES

52

Activity one: solution

53

Activity two: solution

54

Activity three: solution

56

ACCA P5 Exam Support Notes

2 © Pro Active Resolutions - Mahmood Reza

INTRODUCTION

These ACCA P5 exam support notes are based on my experience, not only in respect of teaching ACCA P5 but over 25 years of teaching business and management. These notes are not meant to be a comprehensive overview of the syllabus but focus on selected parts.

The notes are provided to supplement existing texts and focus on areas that, in my experience, students find more challenging. Any feedback regarding the notes (positive or negative) would be greatly welcomed.

I have adopted a sectional approach to the notes, i.e. notes are provided by syllabus section, some sectional notes being greater than others.

ACCA P5, in common with the other option papers does not enjoy significantly high pass rates. However, people do pass the exam; a structured and focused approach to studying is highly recommended, as well reading around the subject.

It is worth remembering that are an abundant level of support resources available to assist you in passing your exams. However, unless you have a photographic memory you will need to apply conventional techniques to passing your exams, e.g. question practice, question practice, question practice – you get the picture.

ACCA Qualification

The current ACCA Qualification syllabus was first examined in December 2007; a review of the pass rates for the option papers is shown below.

Paper

Dec 07

Jun 08

Dec 08

Jun 09

Dec 2009

P4

31

36

36

30

41

08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37
08 Jun 09 Dec 2009 P4 31 36 36 30 41 P6 28 36 41 37

P6

28

36

41

37

39

P7

33

33

39

37

39

The ACCA Professional syllabuses are being updated with effect from June 2011, these notes are based on the existing syllabus and study guide for the December 2010 exam diet.

The strategic planning process was examined in detail in the P3 paper. In P5 the focus is more on the performance management aspects of strategic planning and the role of strategic management accounting.

ACCA P5 Exam Support Notes

3 © Pro Active Resolutions - Mahmood Reza

EXAMINER'S GUIDANCE

The examiners approach article, originally produced in Student Accountant February 2007, provides guidance on how to tackle paper P5.

The examiner’s approach interview complements the approach article and is very useful when tackling the paper for the first time, giving you a real insight into what the examiner is looking for in terms of exam performance. It covers the main themes of the paper, information on how the exam is structured, advice on exam technique, tips on how to succeed and potential pitfalls to avoid.

The examiner’s analysis interview builds on the approach interview and looks at student performance in the December 2007, June 2008 and December 2008 exam sessions, highlighting where students are performing well, where students are performing less well, and how they can improve their performance. The analysis interview is related to the examiner’s reports, which are published after each exam session and are another very useful resource.

Examiner’s approach: Paper P5

Paper P5, Advanced Performance Management, is one of four papers in the Options module at the Professional level of the new ACCA Qualification. While not a completely new paper, it should be remembered that Paper P5 is not the previous syllabus Paper 3.3 with a new title. Indeed, Paper P5 is a challenging and innovative paper that aims to improve students’ understanding of performance management – a subject which touches on all management activity in today’s business organisations.

Candidates who pass the Paper P5 exam will be able to:

Evaluate the strategic performance of an organisation and recommend appropriate performance measures Assess the impact on organisational performance of macro-economic, fiscal and market factors, and key external influences Identify the information needs of management and contribute to the development of appropriate systems in order to improve organisational performance Understand the significance of the relationship between financial and non- financial indicators of organisational performance Identify where current developments in management accounting and performance management may be used to improve organisational performance.

As Paper P5 builds on Paper F5, Performance Management, students are expected to have a thorough understanding of the Paper F5 syllabus. In addition, students will also be required to apply the principles and techniques covered in Paper F2, Management Accounting.

Paper P5 has a strong relationship with Paper P3, Business Analysis, in the areas of strategic planning and control and performance measurement.

The syllabus and relational diagram The syllabus contains six sections – designed to provide the comprehensive knowledge necessary to enable students to make a significant contribution to today’s business organisations. All sections are interconnected, and the syllabus, as a whole, focuses on

ACCA P5 Exam Support Notes

4 © Pro Active Resolutions - Mahmood Reza

the issues that are essential to the understanding of how performance management contributes to organisational performance.

Section A of the syllabus focuses on strategic planning and control. This involves a detailed examination of the role that strategic management accounting should play in today’s organisations. This section also requires students to appraise alternative approaches to budgeting in order to facilitate better control of business organisations. We live in an ever-changing business environment and Section A considers the effects of both evolving business structures and information technology on modern management accounting practices.

Section B of the syllabus considers the impact of world economic and market trends, as well as the impact of national fiscal and monetary policy on the performance of business organisations. This section also explores other environmental and ethical issues facing business organisations.

Section C is focused on performance measurement systems and their design. Particular consideration is given to management accounting and information systems, and the sources of internal and external information available to business organisations. In addition, Section C considers the recording and processing methods and management reports used in business organisations.

Section D of the syllabus is focused on the need for strategic performance management in both public and private sector organisations. This section considers strategic performance issues in complex organisations as well as divisional performance and transfer pricing issues. Consideration is also given to behavioural aspects of performance management.

Section E of the syllabus is focused on the evaluation of business performance and corporate failure. Consideration is given to alternative views of performance measurement and the use of non-financial performance indicators. This section also considers the prediction and prevention of corporate failure.

Section F, is focused on current developments and emerging issues in management accounting and performance management.

In an area as fast moving as management accounting, the importance of keeping abreast of current developments is essential for management accountants across the globe.

STUDY GUIDE AND INTELLECTUAL LEVELS

The Study Guide, which breaks the syllabus down into separate subject areas, is available on the ACCA website.

The superscript numbers at the end of each outcome in the Study Guide indicate the level at which students should understand a particular subject or topic area. These levels of understanding, known as cognitive levels, are important as they indicate the depth to which each part of the syllabus may be examined.

Because Paper P5 is at the Professional level, higher cognitive challenges – represented by the number 3 – are prominent. This means that this paper is much more

ACCA P5 Exam Support Notes

5 © Pro Active Resolutions - Mahmood Reza

likely to use higher levels of questioning. Whereas level 1 tasks might concern knowledge and comprehension (asking students to ‘list’, ‘define’, ‘identify’, ‘calculate’, ‘explain’, and so on), levels 2 and 3 are more demanding. Level 2 tasks concern application and analysis (‘compute, ‘contrast’, ‘explain’, ‘discuss’, etc), and level 3 tasks concern synthesis and evaluation. Level 3 requirements might therefore ask students to ‘evaluate’, ‘assess’, ‘design’ ‘formulate’, ‘recommend’ or ‘advise’.

It is probable that each Paper P5 exam will contain several questions at levels 2 and 3, and the Study Guide reflects this emphasis. It is important to realise that if Study Guide outcomes indicate that learning is required at levels 2 or 3 then it is probable that the exam will test that area at that cognitive level. The marking scheme will reflect this fact, and answers that do not demonstrate this higher cognitive ability will be marked accordingly. If, therefore, a question asks a candidate to ‘assess’ or ‘evaluate’ an argument or a statement, answers that merely ‘describe’ will not achieve a ‘pass’ standard.

The syllabus for Paper P5 aims to ensure that candidates can apply relevant knowledge and skills, and exercise professional judgement in selecting and applying strategic management accounting techniques in different business contexts. It also enables students to make a significant contribution to the evaluation of the performance of an organisation and its strategic development. Candidates should remember that Paper P5 is equivalent in standard to a Masters degree, and the emphasis is on higher-level skills.

STRUCTURE OF THE EXAM PAPER

The exam comprises two sections. Section A includes two compulsory questions usually worth 60 marks in total; a maximum of 40 marks is available for either question in Section A. As Section A is compulsory, candidates must not only attempt it in the exam, but must also allocate an appropriate amount of time.

Section B contains three optional questions worth 20 marks each; candidates are required to answer two of these questions. At least one of the questions in Section B will require an entirely discursive answer.

In viewing the paper as a whole, the balance between computational and discursive questions will not vary significantly from diet to diet.

There will not always be a unique or ‘correct’ solution to many of the questions that feature in Paper P5 exams. A range of solutions will be equally valid, provided they are supported by appropriate evidence. It is therefore important that if assumptions are made concerning a given scenario, these assumptions are clearly stated. Some questions may require candidates to draw on their experience, and interpret a topic within the context of an organisation with which they are familiar.

One of the features of the Professional level exam papers is the awarding of ‘professional marks’. These are marks allocated, not for the content of an answer, but for the degree of professionalism with which certain parts of the answer are presented. They will usually be awarded in Section A (the compulsory part of the exam paper) and will total between four and six marks.

It may be, for example, that one requirement asks you to present your answer in the form of, say, a letter, a presentation, a memo, a report, briefing notes or similar. Some

ACCA P5 Exam Support Notes

6 © Pro Active Resolutions - Mahmood Reza

marks may be awarded for the form of the answer in addition to the content of the answer. This might be for the structure, content, style and layout, or the logical flow of arguments in your answer. You should assume that if the question asks for a specific format of answer that some marks may be awarded for an effective presentation of that format.

KEY AREAS

As indicated in the syllabus, the key or core areas are:

Using strategic planning and control models to plan and monitor organisational performance Assessing and identifying relevant macro-economic, fiscal, and market factors and key external influences on organisational performance Identifying and evaluating the design features of effective performance management information and monitoring systems Applying appropriate strategic performance measurement techniques in evaluating and improving organisational performance Advising clients and senior management on strategic business performance evaluation, and on recognising vulnerability to corporate failure Identifying and assessing the impact of current developments in management accounting and performance management on measuring, evaluating, and improving organisational performance.

CONCLUSION

In order to pass the Paper P5 exam, students should:

Clearly understand the objectives of the exam as explained in the Syllabus and Study Guide Ensure that preparation for a Paper P5 exam has been based on a programme of study set for the required syllabus and exam structure Use an ACCA-approved textbook for Paper P5. Not only are they written especially for the syllabus, but they are also reviewed by the examiner, making them invaluable in terms of coverage and insight into what is examinable Practise computational, analytical, and discursive questions under exam conditions in order to improve speed and presentation skills Carefully study all articles that appear in student accountant (or elsewhere), which are relevant to topics within the syllabus for Paper P5 Be able to clearly communicate understanding and application of knowledge in the context of a Professional level exam.

Shane Johnson is the current examiner for Paper P5

EXAMINERS COMMENTS

This provides a useful insight into the general problems that students encounter and extracts have been reproduced below.

P5 ADVANCED PERFORMANCE MANAGEMENT DECEMBER 2009

Sadly, the examination revealed a large number of candidates who were inadequately prepared for the examination. Nevertheless it was pleasing to observe that there were far fewer candidates scoring very low marks than in recent diets and, in general, the overall performance of candidates was much improved.

ACCA P5 Exam Support Notes

7 © Pro Active Resolutions - Mahmood Reza

Many candidates continue to display their answers poorly, with a lack of clear labelling to indicate which questions are being attempted. Hence, many candidates would benefit by giving more thought to the presentation of their answers. This would not only improve the organisation of their answers but would also assist the marker by ensuring that they commence each question on a new page within their answer booklet.

Many candidates would clearly benefit from planning their answers to discursive parts of questions. For example, In their answers to Question 5 a number of candidates discussed the mission statement of CFD in part (a)(i) although this was in fact a requirement of part (a)(ii).

It was noticeable that many candidates begin their answers to discursive parts of questions by rewriting the requirement of the question and in doing so waste valuable time.

Many candidates had clearly memorised solutions to past examination questions and were determined to include them in their answers to questions on the examination paper. Question 5 was the most common place for this to happen e.g. using a past question on hotels as a template for dog kennels and suggesting surveying the dogs on quality of meals and room cleanliness!

P5 ADVANCED PERFORMANCE MANAGEMENT JUNE 2009

General Comments However the examination revealed a very large number of candidates who fell well short of achieving a pass. Indeed, there were relatively few marginal candidates at this diet. The overall results suggest that far fewer candidates than expected were adequately prepared for this examination.

Sadly, many candidates did not answer all of the question subsections and in not doing so imposed limitations on the marks available to them.

Candidates should avoid the temptation to undertake ‘question spotting’. The P5 examination paper continues to examine the full syllabus and as such will continue to reveal those candidates who are poorly prepared. That said there was still much in this examination that was consistent with previous examination papers (Questions 1, 2 and 4) which should have given the more able and prepared candidates a sound foundation for success.

Candidates need to be aware whether they have the knowledge to answer discursive questions. If they do not then it is essential that they realise that the quantity of work produced is not a substitute for quality. This was particularly evident from candidates’ answers to Question 3.

Workings were generally shown but were at times difficult to follow. Many candidates continue to display their answers poorly, with a lack of clear labelling to indicate which questions are being attempted. Each question should be started on a new page and candidates must give more thought to the layout and organisation of their answers. This is especially the case given the potential to earn professional marks in this or any other of the professional level examination papers.

ACCA P5 Exam Support Notes

8 © Pro Active Resolutions - Mahmood Reza

P5 ADVANCED PERFORMANCE MANAGEMENT DECEMBER 2008

One major problem was candidates ‘memorising’ model answers to past paper questions and attempting to ‘shoehorn’ these answers into questions without even attempting to adapt these answers to the question context.

Question 2(d) provided cases of this practice. The question clearly asked for performance measures to assess the quality of service of a software provider, yet there were answers such as ‘the quality of meals, waiting time at reception, staff uniforms and cleanliness, as well as specific mention of hotels. This practice was also evident from candidates’ answers to Question 4(b) with many different organisations mentioned and only the minority of candidates actually referring to BAG.

Also evident was the inability of many candidates to interpret the numbers and ratios and translate them into ‘good’ and ‘bad’, even things such as a ‘lost items percentage’ being higher than the target was seen as constituting good performance simply because the number was higher! This suggests that candidates are taking a rote-learning approach which is inappropriate for this level of examination.

P5 ADVANCED PERFORMANCE MANAGEMENT JUNE 2008

Many candidates did not answer all of the question subsections and in not doing so imposed limitations on the marks available to them.

The consensus of opinion from the marking team was that the paper provided the opportunity to obtain relatively high marks. However, the examination revealed a large number of candidates who performed poorly. The overall results for this diet were not pleasing.

P5 ADVANCED PERFORMANCE MANAGEMENT DEC 2007

Sadly, the examination also revealed a large number of candidates who seemed inadequately prepared for the examination. Nevertheless it was pleasing to observe that only a relatively small number of candidates scored very low marks. In general, the overall performance of candidates was good.

Many candidates who clearly had knowledge of the areas of the syllabus which featured within the examination questions were unable to achieve a pass at this diet as a consequence of poor examination technique which frequently manifested itself via poor presentation and/or time management or not observing the specific requirements of each question.

Well-prepared candidates invariably provided concise workings which arrived at the correct solutions to the computational parts of the examination paper. However, a significant number of candidates produced workings, notably in their answers to part (a) of Question 1, which were and difficult to follow. The need for candidates to give more thought to the layout and organisation of their answers is of paramount importance. This is especially the case now that ‘professional marks’ might be awarded for well- presented answers.

Rather surprisingly, a number of candidates ignored the advice given in previous examiner’s reports that each question should be started on a new page in their answer

ACCA P5 Exam Support Notes

9 © Pro Active Resolutions - Mahmood Reza

booklet(s) and that there should be clear labelling to indicate which questions are being attempted.

It was pleasing to observe that the vast majority of candidates attempted all four questions. However, there was some evidence of poor time management, particularly affecting Question 1 which a significant number of candidates attempted as their final question.

The poor performance of many candidates was exacerbated by a clear failure to carefully read the content and requirements of questions. This contributed to some poor performances in both the computational and discursive parts of questions.

ACCA P5 Exam Support Notes

10 © Pro Active Resolutions - Mahmood Reza

SECTION A

Strategic analysis, choice and implementation

Johnson and Scholes’ 3stage model of strategic planning is a useful framework for seeing the ‘bigger picture’ of performance management and strategic management accounting issues.

The term ‘strategic management accounting’ refers to the full range of management accounting practices used to provide a guide to the strategic direction of an organisation.

Strategic management accounting gives a financial dimension to strategic management and control, providing information on the financial aspects of strategic plans and planning financial aspects of their implementation.

It supports managers throughout the organisation in the task of managing the

organisation in the interests of all its stakeholders. Strategic management accounting places an emphasis on using information from

a wide variety of internal and external sources in order to evaluate performance

appraise proposed projects and make decisions.

It focuses on the external environment, such as suppliers, customers,

competitors and the economy in general as much as on the organisation itself. Strategic management accounting monitors performance in line with the organisation’s strategic objectives in both financial and nonfinancial terms

BENCHMARKING

Benchmarking is the practice of measuring an organisations products or services against “best practice”; the primary objective is to improve processes or activities. Through benchmarking, organisations learn about their own practices and procedures, and the best practices of others. Benchmarking enables them to identify where they fall short of current best practice and determine action programmes to help then match and surpass it.

Benchmarking originated in the USA in the 1970s, pioneered by Rank Xerox and was ‘exported’ to Europe and the UK in the 1980s. A number of commercial, public sector and not for profit organisations have successfully embraced the technique, and it is a popular and effective management process.

Any activity that can be measured can also be benchmarked. However this is neither feasible nor practical. The starting point for any benchmarking exercise is to determine the key performance areas; those are the areas that are critical to the organisation, operationally and strategically. They should focus on those areas that (a) tie up most of the resources; (b) significantly improve the relationship with their client groups; (c) impact on the viability of the organisation. For example a charitable organisation that relies on grant aid as its main source of income might benchmark fund raising activities.

Once the key performance areas have been decided upon an organisation must then set the key standards and variables to measure, these are commonly known as “key performance indicators” (KPIs). Having defined the benchmarks the hunt is on for information to establish the benchmark performance. There are four types of benchmarking

ACCA P5 Exam Support Notes

11 © Pro Active Resolutions - Mahmood Reza

Internal: this is done within an organisation arid generally between closely related divisions, plants or operations. This is an easy way to start benchmarking, but is limited to internal criteria only Functional: this is a comparison of performance and procedures between similar functions, but in different organisations and industries. It is more likely than internal benchmarking to generate benefits to the specific function, but it is unlikely to give wide benefits throughout the organisation Competitive: this focuses on direct competitors within the same industry and with specific comparable business operations, or on indirect competitors in related industries with complementary business operations. There can be practical difficulties in achieving this. Generic: this is undertaken with external companies in different industries that represent the "best-in-class" for particular aspects of the selected business operations.

Organisations then need to specify programmes and actions to close the gap. Having measured one’s actual performance and compared it with some form of target, benchmarking moves from simple measurement through to performance improvements. Many organisations forget this stage and therefore miss the real benefit of benchmarking. It is essential that programmes and actions are implemented and that ongoing performance is monitored.

Successful and effective benchmarking requires commitment and support from the board and senior management. Managers need to be as specific as possible when identifying areas to benchmark. For example, a company that wishes to benchmark customer service needs to decide what specific aspect of customer service needs to be examined. Customer service encompasses a diverse range of activities, such as dealing with enquiries, handling disappointed customers, issuing refunds and taking payments. Each of these activities is different, each with its own thought processes, techniques and controls.

Once the best practices have been identified, the benchmarking team collects the data, analyses it, and then plots their performance against best practice to help identify improvement opportunities.

Finally the team decides what is needed to adapt the best practices to suit their own particular circumstances, this will a re-evaluation and re-design of existing procedures and approaches. A cost-benefit exercise will usually be carried out and an implementation timetable with priorities is established.

RISK AND UNCERTAINTY

Risk management is the process of managing your organisation's exposure to potential liabilities. It gives managers, staff, clients, the board and other stakeholders the confidence to pursue their mission without the fear of legal action or harm, and approaches risk in a structured and calculated manner, rather than being haphazard.

Risk consists of three elements, namely choice, likelihood and consequence. Some choice is needed in the situation, if there is no choice, a manager does not have a risky situation a rather a bounded one beyond the manager's control; Likelihood infers some

ACCA P5 Exam Support Notes

12 © Pro Active Resolutions - Mahmood Reza

level of uncertainty; and some unwanted consequence must exist in one or more of the choices available to the manager.

Decisions under uncertainty are effectively where

Outcomes are known

Associated probabilities are unknown

Decisions under risk are effectively where

Outcomes are known

Associated probabilities are known

A number of techniques exist for decision making under uncertainty, the more popular

being contingency tables and its associated interpretation:

Contingency Table This is used for decisions made under uncertainty; it identifies & records all payoffs where action affects outcomes.

Maximin

This maximises the smallest pay-off, it is indicative of a pessimistic and Risk-averting

approach

Maximax This has the highest maximum pay-off, it is indicative of an optimistic approach, albeit with the risk of loss to low returns

Minimax regret This minimises the maximum possible regret and limits the potential ‘opportunity’ loss. Regret is seen as the pay-off lost v. not pursuing optimal action

Expected Values (EV) This is used where decisions subject to risk

EV = Total of probabilities of outcome × returns

ACTIVITY ONE

A retailer needs to decide how many kilos of fruit he needs to buy from the market and

has assessed the possible daily demand as 60, 100, 125 or 175 kg

He can buy quantities of 50, 100, 150 or 200 kg at a price of £4 per 10 kg. The selling price is £1 per kg with any unsold apples being scrapped.

Required

a) Construct a contingency table

b) How many kilos should be bought if the following approach were adopted? Maximin Maximax Regret

ACCA P5 Exam Support Notes

13 © Pro Active Resolutions - Mahmood Reza

c)

Calculate expected contribution (EV)

BUDGETING

Budgets have multiple functions, namely Planning Management produce detailed plans for implementation Coordination Actions of different parts of organisation are brought together Communication Everyone is informed of the plans and policies; top management communicates to lower level management Motivation This influences managerial behaviour, individuals motivated to perform in line with objectives. This can encourage inefficiency and conflict between managers

Control

Assists managers in controlling activities with managements attention concentrated on deviations from a pre-set plan Performance Evaluation Measuring success of achieving the budget, rewards like bonuses are given in some companies and is meant to iinfluence human behaviour

Incremental budgeting Indirect cost and support activities are prepared incrementally

Zero based budgeting Activities are justified & prioritised before decisions are taken. The approach is that ‘budgeted’ expenditure starts from base zero and description of each activity is included in a decision package, they are evaluated, ranked and resources allocated. The benefits are that the deficiencies of traditional budgeting are avoided, resources are allocated by need or benefit; a questioning attitude is created and the focus is on attention on outputs in relation to value for money

Anthony (1965) categorised control into three main types:

Strategic Control The setting of corporate strategy and long term objectives for the organisation.

Operational Control Operational control is ensuring that specific tasks are carried out. This is primarily concerned with the processing of inputs and raw materials to get outputs.

Management Control Management control is the coordination of the day to day activities in an organisation to ensure that inputs and raw materials are used efficiently and effectively towards achieving long term goals. Management control, therefore, links strategic control and operational control.

ACCA P5 Exam Support Notes

14 © Pro Active Resolutions - Mahmood Reza

Management control utilises regular feedback reporting systems so that corrective action can taken where variances from plan are identified. The budget plays an important role here in providing controls to aid management control.

The systematic comparison of planned inputs to actual results made using the budget, followed by corrective action where deviations from plan exist, is known as a ‘control system’. The system providing the reports for this control system is known as ‘responsibility accounting’. This will be discussed in more detail later in the session.

Feedback and Feed-forward Controls

Feedback control - occurs where actual outputs are monitored against desired outputs and corrective action is taken where there is a variance between the two. Feed-forward control – predictions are made about future outputs and compared to desired outputs and action is taken where there is a difference between the two.

So, with feed-forward controls any likely errors can be foreseen and actions taken to avoid them, whereas, with feedback control actual errors against the plan are identified and corrective actions taken to achieve the remainder of the plan.

The budgeting process is an example of both a feed-forward and feedback control system.

Budgets as feed-forward control

In putting budgets together, and submitting them to the budget committee, they are compared against the future expectations of the organisation as outlined in the long term plan. If the budget falls short of these expectations then it may be adjusted and alternatives considered. This process may continue until a budget is agreed that will meet long term expectations.

Budgets as feedback control

During the budget period actual results are compared to the budget and any deviations from budget identified. Corrective actions are then taken to ensure that future results are in line with the budget.

BEYOND BUDGETING

Budgets have conflicting roles and a single budget system can’t serve several purposes with planning and motivating roles potentially in conflict.

The traditional budgeting model has been criticised for its dysfunctional impact on performance improvement, design and decision making. This was highlighted by Hope and Fraser in their article "Beyond Budgeting" which won the prestigious IFAC award for best management accounting article of 1998.

Beyond budgeting is an alternative management model based on the decision-making needs of front line managers. In the model, the nature of performance responsibility is

ACCA P5 Exam Support Notes

15 © Pro Active Resolutions - Mahmood Reza

transferred from the centre. Work place culture has a significant impact on the successful implementation of beyond budgeting; it is the participation in decision-making and authority (according to Hope and Fraser) to use their own judgement and initiative that motivates employees to act in the best interests of an organisation and its shareholders.

Beyond budgeting requires goal setting, rewarding employees, planning action, resources and co-ordination. Goal setting needs to base targets on KPIs and relative benchmarks to ensure that managers pursue strategic and financial goals. Medium term goals typically include financial performance expectations, wastage reductions, new product introductions and customer satisfaction ratings. Setting targets based on internal and external benchmarks helps remove internal political negotiations.

Managers' performance bonuses can be linked to KPIs both at corporate and business unit level.

ACTIVITY BASED COSTING (ABC)

Organisations are typically structured hierarchically on a functional basis and costs are typically reported, and control exercised, under commonly recognised general account headings. Within this system, departments are controlled against budget and past performance. This is a well tried and well understood approach but it fails due to

1. Senior management focusing effort on corporate strategies but failing to communicate them down the organisation to the lower levels. Businesses try to meet their corporate objectives and to meet the needs of their customers. However with each department having its role to play in a cost budget, the departments often allow budgetary targets to dominate. Their contribution to meeting business and customer needs is neglected.

2. Conventional cost management fails to recognise that corporate success depends on the effectiveness of its key business processes. Such processes frequently cross departmental boundaries. Inadequacies, in any department which contributes to a business process, can affect the entire organisation which is only as strong as the weakest link. Traditional management accounting and financial control systems reflect the needs for a hierarchical function in the organising structure. They do not recognise or support the effectiveness of the key business processes.

Customer Profitability The needs of customers can vary radically. In their efforts to retain existing customers and attract new ones, companies can be drawn into providing widely different levels of service in respect of many different service elements such as frequency of delivery, number of order lines, quantity per order line, customer location, discounts given, salesmen's visits and special orders.

These have one thing in common, they all have associated costs. Conventional cost accounting techniques rarely recognise them. As a result companies do not know the true cost of trading with these customers, or even with customer groups. Certain customers may attract so much cost that they provide no profit contribution at all. In addition, companies may be unaware of the true value their customers place on the level

ACCA P5 Exam Support Notes

16 © Pro Active Resolutions - Mahmood Reza

of service they provide. Under such circumstances, companies may be trading at a loss with certain customers, giving them a costly service which they do not actually require.

ABC is one answer in view of the drawbacks of conventional cost management.

The ABC approach recognises the following - The need to generate product costs that more accurately reflect the factors which drive them, such as variety and complexity - not just volume. The requirement to attribute the cost of differing levels of service to your customers in order to establish true customer profitability. The need to be able to measure the cost of failure throughout the organisation, particularly in the overhead functions, so as to focus management attention to the major opportunities for improvement. The need to identify the factors that drive costs and helps guide managers as to where they can best direct their efforts in order to control costs. The crucial importance of the key business processes.

ABB

The idea behind activity based budgeting is to develop an activity model (or series of linked cost centre activity models) of resource requirements. This model can then be flexed to affect different volume assumptions which may need to be evaluated after the first stage of the budgeting process (external assessment). It can also be used as a basis for identifying and producing performance improvement. Once the final budget model has been agreed, it then forms the basis for management control through variance analysis with a more complete understanding of the impact of changing volumes on activity resource requirements.

In developing the activity based budgeting model it is important to understand and

identify:-

What activities are being/need to be carried out? How efficiently the activities are being carried out and to what quality and standard. What is driving the level of resource required to perform this activity (the activity level volume driver). The relationships between the activity level volume driver and its root cause. How the root cause may be changed and how this can affect the activity resource required.

Activity based budgeting can take this a stage further by identifying and modelling a cascade of activity level volume drivers. For example, in order to achieve a target sales volume, an organisation needs to process so many orders which will result in so many invoices with so many complaints and queries to handle before the transactions can be completed. Each of these activity level volume drivers carries with it a unit cost that can be used to calculate the total value of the resources required.

Understanding these cost linkages is vital to a good understanding of cost behaviour and this is at the heart of activity based budgeting. However, this understanding is not fully exploited unless management can use it to make changes in the way the organisation

ACCA P5 Exam Support Notes

17 © Pro Active Resolutions - Mahmood Reza

goes about its business. The most significant of the cost beneficial changes can only be made if incorporated into budgets through discussion and performance reviews.

ABM

The determination of the cost of a product or service is vital at the strategic planning level, as it is at the operational level. For example, organisations may need to evaluate the market profitability and should they remain in it?

However the customer will perceive things from his/her own perspective. Essentially this will involve making decisions about the value of the service or product to them compared to its cost. Using a customer perspective for managing the business implies that management will have to concern itself with some or all of the following issues:

How does the customer perceive the quality of our product versus that of our competitors? How can we continuously improve? Do the activities undertaken by the company produce the value that the customer requires - activity analysis? What are the costs of these activities and are they being carried out efficiently? How well are the activities/processes being performed relative to competitors? What are the important things that we should be controlling?

Because the basis of this concern rests on the activities carried out this is called activity based management.

In order to determine the cost of each activity it is necessary to determine how time is spent and how costs build up. For example the profitability of a customer will depend not only on the price and costs of the products purchased, but also on such factors as the number of orders placed in a year, the number of calls made on the technical service department and so on. This means that costs will have to be traced to this customer from all over the company, not just the plant. This is done through cost drivers.

Cost drivers are those elements that give rise to the need for an activity such as the number of orders for a sales order department, number of complaints for the customer service department and so on. While there may be many identifiable cost drivers management will need to identify the minimum set that will allow the costs to be calculated.

Cost drivers apply at different levels:

Unit level Number of hours required to produce a product Batch level These are costs such as machine set-up or inspection, these occur once per batch Processor product level These cover such items as engineering change orders which refer to a product or process. Organisation level They are incurred for supporting the continuing level of operations i.e. building depreciation, division managers’ salary.

ACCA P5 Exam Support Notes

18 © Pro Active Resolutions - Mahmood Reza

BUSINESS PROCESS REENGINEERING

This is often referred to by the acronym BPR and one of the ways that organisations

aspire to become more efficient and effective.

is the strategic analysis of business processes and the planning and implementation of

improved business processes.

Business Process Re-engineering (BPR)

A key element underlying the BPR philosophy is that one should look at an organisation

as a series of processes, as opposed to functional specialties such as production, and

marketing.

The approach advocated by Davenport (1992) is to

1. Develop the business vision and process objectives

2. Identify the business processes to be redesigned

3. Understand and measure the existing processes

4. Identify IT levers

5. Design and build a prototype of the new process

6. Adapt, if appropriate an organisations organisational structure and governance model

BPR is not a universal panacea and criticisms of the approach include

Ineffectiveness of processes is what limits an organisations performance, this is not necessarily true The existing way of doing things is disregarded No real focus is provided for process improvement on organisational constraints The model (US origin) may be culturally biased towards a US perspective; cultural differences make it difficult for this approach to be universally applicable.

PESTEL AND SWOT

One of the key features that differentiated strategic management accounting from traditional management accounting is the external focus. By looking at the organisation’s competitive position we will be concentrating on this external focus

The business environment can be thought of as comprising the wider macro- environment and the competitive (operating) environment

ACCA P5 Exam Support Notes

19 © Pro Active Resolutions - Mahmood Reza

Economic Substitutes Suppliers Customers Your Social Political Organisation Entrants Stakeholders Competitors
Economic
Substitutes
Suppliers
Customers
Your
Social
Political
Organisation
Entrants
Stakeholders
Competitors
Technological
Entrants Stakeholders Competitors Technological Macro Environment Competitive Environment PESTEL ANALYSIS
Entrants Stakeholders Competitors Technological Macro Environment Competitive Environment PESTEL ANALYSIS

Macro

Environment

Competitive

Environment

PESTEL ANALYSIS (MACRO ENVIRONMENT)

The figure above shows the range of environmental influences. It is useful to identify what macro environmental factors are affecting an organisation and then to consider which of these are most important (a) at present, (b) in the future. This is known as a PESTEL analysis, i.e. an assessment of how Political, Economic, Social, Technological, Ecological and Legal factors impact, or are likely to impact, on your company.

A mere listing of PESTEL influences has little value, it is important to identify the key opportunities and threats facing the company (a) at present, (b) in the future and how these are, in effect drivers for change. A PESTEL analysis should also examine the differential impact of these macro environmental influences by asking how they affect different companies differently. Some form of impact analysis and scenario planning is especially useful to explore different possible futures. This exercise allows “what if” questions to be explored.

SWOT

This is a strategic planning tool which summarises the key issues from the business environment and the strategic capability of an organisation most likely to impact on strategy development. This can be used as a basis against which to generate strategic options and assess future courses of action.

STRENGTHS: What we are good at WEAKNESSES: What we are not so good at OPPORTUNITIES: Favourable events trends THREATS: Unfavourable events trends

ACCA P5 Exam Support Notes

20 © Pro Active Resolutions - Mahmood Reza

The primary aim is to identify the extent to which the current strengths and weaknesses are relevant to and capable of dealing with the changes taking place in the business environment. If the strategic capability of an organisation is to be understood the SWOT analysis is only considered useful if it is comparative, and not absolute to its “competitors” or other organisations, i.e. examining strengths, weaknesses, opportunities and threats relative to competitors.

A SWOT analysis should help focus discussion on future choices and the extent to

which an organisation is capable of supporting these strategies.

should be limited to four to five factors, focus on major and not marginal areas, be open

and honest and have a priority and emphasis.

An effective SWOT

ACCA P5 Exam Support Notes

21 © Pro Active Resolutions - Mahmood Reza

SECTION B

PRICING

There are three general approaches to pricing

Market based approach, which includes Target pricing Market skimming Price differentiation Competitive pricing Cost based Cost plus Economic approach MR = MC

MARKET-BASED PRICING STRATEGIES

The actual approach to be adopted will be influenced by the stage in the product life cycle and general market considerations such as

Company’s Market Position The nature of the market & its share Whether the company is price setter or price taker The likely competitor reaction

The Macro-Economic Status

Is the economy experiencing boom, recession or confidence?

Other Aspects of the Marketing Mix The product mix Any constraints of range Are there bundling opportunities Place Promotion Product / service attributes

COST STRATEGIES

Marginal-Cost Unit Selling Price = Variable Cost + % contribution

Normally used for short-run tactical or scarce resource situations

A danger that low prices become norm

Full-Cost Unit Selling Price = Total Cost / Budget Volume + % Profit This ensures that profits are above break-even volumes There is a risk of a spiral of declining demand

Minimum-Price Unit Selling Price = Incremental (cash) Costs only

ACCA P5 Exam Support Notes

22 © Pro Active Resolutions - Mahmood Reza

or opportunity costs in a scarce resource situation

ECONOMIC APPROACH

This is considered a theoretical approach to pricing for products exhibiting elastic demand, these being ones that are

Homogenous

Has no distinctive USPs (Unique Selling Proposition) Product substitutes exist That there is no perceived value in the product

A strong correlation between price and demand, i.e. a % increase in price causes

a corresponding % decrease in demand (and vice versa).

Profit Maximisation occurs where marginal revenue = marginal cost, this can be determined by graphical interpretation, tabulation, or differential calculus

The calculus approach effectively involves solving the equation of a straight line, where

P is known as the dependent variable and Q is the independent variable.

P= a - bQ

P = Price; a = Constant (Intercept); b = Gradient; Q = Quantity

DEMAND CURVE (ALTHOUGH IT IS A STRAIGHT LINE!)

Q = Quantity DEMAND CURVE (ALTHOUGH IT IS A STRAIGHT LINE!) b = is the gradient

b = is the gradient for demand curve and =

Change in price Corresponding change in qty demanded

Marginal revenue is the increase in total revenue from the sale of one additional unit Marginal cost is the increase in total cost when output is increased by one additional unit

Stages

1.

Establish cost function

TC = FC + Q ×VC TC = Total cost; FC = Fixed cost; VC = Variable cost; Q= Demand

2. Establish revenue function

ACCA P5 Exam Support Notes

23 © Pro Active Resolutions - Mahmood Reza

Establish maximum selling price Revenue = P × Q; P = Selling Price; Q = Demand

3. Establish marginal cost and differentiate cost function

4. Establish marginal revenue and differentiate revenue function

Optimum selling price is where:

Marginal cost = Marginal revenue

STAKEHOLDER ANALYSIS

Stakeholders are normally seen as individuals or groups that are affected by organisations activities, these consisting of providers of finance, managers, employees, competitors, government, clients and suppliers.

It is important to conduct a Stakeholder Analysis, as the most powerful stakeholders are the ones who ultimately determine the purpose and direction of the organisation. It may be easy to assume that the owners of an organisation as the most powerful stakeholders, however, this is often not the case and so the leader in an organisation should have a clear view of where the most powerful influences are likely to come from.

Stakeholder Analysis is a process that involves the following stages:

Identify - who are the stakeholders? Assess and rank - which stakeholders have the most power or influence over the organisation? Decide criteria - what are the stakeholders’ expectations? Decide actions - are we meeting the stakeholders’ expectations? If not, what should we do? Assess performance - are our actions on generating the appropriate outcomes, or should we change?

One analytical tool way to help manage stakeholders is Mendelow’s Matrix.

Stakeholder power

Low

A

B

High

C

D

A. Minimal effort;

Low

High

B. Keep informed;

Probability of exercising power/level of interest

C. Keep satisfied;

D. Key players.

 

ACCA P5 Exam Support Notes

24 © Pro Active Resolutions - Mahmood Reza

SECTION C RESPONSIBILITY ACCOUNTING SYSTEMS

Responsibility accounting systems identify individual areas of responsibility in the organisations structure. Each area of responsibility is often referred to as a ‘responsibility centre’. Managers are allocated responsibility centres and held responsible for its performance.

There are four types of responsibility centre:

1. Cost Centre – managers are responsible and accountable for costs only

2. Revenue Centre – managers are responsible and accountable for revenue only

3. Profit Centre – managers are responsible and accountable for both revenues and costs

4. Investment Centre – managers are responsible and accountable for revenue, costs and capital investment decisions

In operating a responsibility accounting system a number of issues have to be considered:

Controllable and uncontrollable costs Managers should only be judged and measured on costs and revenues that they control. If a manager is allocated responsibility for uncontrollable items then no matter what variances occur for that item the manager will not be able to take actions to correct the situation. This only serves to demotivate the manager concerned.

Problems of dual responsibility It may be for some items an element of shared responsibility exists. For example, direct labour may be the responsibility of the production manager. However, training courses for direct workers, which may require overtime payments for attendance, may be the responsibility of the human resources manager.

In these instances a responsibility accounting system should seek to assign and report on cost to the person having ‘primary’ responsibility.

Guidelines for reporting

1. If a manager can control the quantity and price paid for a service or goods then the manager is responsible for all of the expenditure incurred for that service or goods.

2. If a manager can control the quantity of the service or goods but not the price paid for that service or goods then only the variance in usage should be attributed to that manager.

3. If a manager cannot control either the quantity or price paid for a service or goods then both usage and expenditure are uncontrollable and should not be attributed to the manager.

Arbitrary costs

ACCA P5 Exam Support Notes

25 © Pro Active Resolutions - Mahmood Reza

Generally costs, such as insurance, heating and rent are apportioned to cost centres on some sort of arbitrary basis, e.g. floor area. For managers operating in a responsibility accounting system this would render them uncontrollable. Therefore, managers should not be held responsible for them.

However, if managers do not see these costs then they will not understand the costs that are incurred to support their business areas. There is an argument, therefore, that managers should be made aware of arbitrary costs. This would prevent the abuse of services, such as IT support. It should also be borne in mind that they may have some influence on the costs involved.

ACCA P5 Exam Support Notes

26 © Pro Active Resolutions - Mahmood Reza

SECTION D

The expressions Vision and Mission are used to describe aspects of organisational purpose. They serve to explain the concept of organisational purpose in order that managers may better understand and be able to apply it.

MISSION

A mission statement is a statement of the overriding direction and purpose of an

organisation. It is the foundation for any strategic plan and expresses its “reason for being”. A mission statement is the foundation for the entire strategic planning process. It sets the standard to which the organisation aspires, now and in the future, and forces the Board members and staff to align themselves around a specific agenda.

VISION

A statement of what the organisation will be, or be perceived to be.

references to products and services, customers, markets, employees, new technology and social responsibility.

It often includes

The term vision statement is used by some organisations instead as mission statement, vision and/or value statements may also be developed alongside the mission statement.

AIMS

These normally flow from the mission statement and are subsequently used to develop suitable organisational objectives. Organisational and strategic aims represent the link between mission and objectives and act as a statement of intention. They tend to be positive in nature and unquantifiable, unlike objectives.

OBJECTIVES

Objectives are statements of specific outcomes that are to be achieved, from the strategic to operational levels. Objectives are developed and extended from an organisations mission statement and goals; they can be stated in financial and non- financial terms. Conventional wisdom is that unless objectives are SMART (Specific Measurable Attainable Relevant Time Bound) then they are not helpful, however, some organisational objectives are important but difficult to quantify or convert into measurable terms, such as to be the leader in ones field. Milestones and indicators of achievements are essential to monitor progress of all objectives.

Rewards What we can expect as a result of our efforts. Rewards can be either financial or non- financial. In most instances a mix of both and non-financial rewards will be expected.

Values Those things that we believe to be important, and if they were not met, or respected, would cause us to be unhappy.

ACCA P5 Exam Support Notes

27 © Pro Active Resolutions - Mahmood Reza

The Strategic Triangle Vision VALUES Mission Rewards
The Strategic Triangle
Vision
VALUES
Mission
Rewards

DIVISIONALISATION

As a business expands it eventually reaches the stage where it becomes appropriate to split it up into smaller, more manageable units – to decentralise. Reasons may include:

Size – a large organisation with centralised management become unpractical Nature of work – specialists become necessary to deal with the diverse and complex activities of a business Motivation – managers need incentives to perform well Uncertainty – volatile market conditions are better coped with by a manager with a smaller, closer, sphere of influence Geographical – it is important to get close to markets and sources of supply Fiscal – profits can, subject to legal restrictions, be diverted in such a way as to minimise tax liabilities

It may well be the case that some degree of decentralisation arises as a result of the way in which a business expands. If the expansion is by take-over of companies that then become subsidiaries within group, a decentralised structure automatically arises.

One condition for a successful decentralisation is that the various divisions should be more or less interdependent of each other. However, in practice, this is unlikely to be the case and a certain amount of inter-divisional trading will take place. A transfer pricing policy is needed if goods and services are passed between divisions.

Two of the main organisational structures are functional or divisionalised, represented as follows:

ACCA P5 Exam Support Notes

28 © Pro Active Resolutions - Mahmood Reza

FUNCTIONAL STRUCTURE

FUNCTIONAL STRUCTURE DIVISIONAL STRUCTURE TRANSFER PRICING Transfer pricing deals with the problem of pricing products or

DIVISIONAL STRUCTURE

FUNCTIONAL STRUCTURE DIVISIONAL STRUCTURE TRANSFER PRICING Transfer pricing deals with the problem of pricing products or

TRANSFER PRICING

Transfer pricing deals with the problem of pricing products or services sold (Transferred within an organisation). Decisions over suitable transfer prices are needed if a firm has split itself into autonomous units i.e. it has decentralised or is involved in setting prices between connected companies in different countries.

The approaches to setting transfer prices are similar to those for external sales, there are cost-based methods and market based methods. At first sight it would seem that setting prices for internal transfers is less critical than for external sales; however it has to be appreciated that the divisions into which a large group will split itself expect to act as self-contained units. The decision over transfer pricing is even more critical since top management is in a position to identify whether it is more economical for a product or

ACCA P5 Exam Support Notes

29 © Pro Active Resolutions - Mahmood Reza

service to be bought and sold internally or externally, but at the same time needs to take into account behavioural considerations such as the motivation of divisional managers.

It might appear that the credit to the supplying division is merely offset by an equal debit to the receiving division and that therefore, as far as the whole organisation is concerned, it has a net zero effect. This is true in terms of the physical application of a transfer pricing system once it has been decided upon and implemented. However, there are important behavioural and organisational elements associated with transfer pricing and the choice of which method to adopt. The transfer price does affect the profit of each division separately and, therefore, can affect the level of motivation of each divisional manager.

Adopting a transfer pricing policy will result in:

Total corporate profit to be divided up between divisional profit centres, it may result in a cost centre being converted into a profit centre

Information becoming available for divisional decision-making

Information being made available to help assess the performance of divisions and divisional managers

The rules for the operation of a transfer pricing policy are the same for any policy in a decentralised organisation. A system should be reasonably easy to operate and understand as well as being flexible in terms of a changing organisational structure. In addition there are four specific criteria which a good transfer pricing policy should meet:

It should provide motivation for divisional managers

It should allow divisional autonomy and independence to be maintained

It should allow divisional performance to be assessed objectively

It should ensure that divisional managers make decisions that are in the best interests of the divisions and also of the company as a whole.(goal congruence)

Setting the transfer price In the majority of cases the transfer price will be set somewhere between these two extremes. It is important that the criteria used to pick a price are easy to understand and that the impact of the price on the profits of the two segments can be easily evaluated.

The difference between the upper and lower prices represents the corporate profit/savings generated by producing the product or service internally. The chosen price “divides” the profit between the two segments. For external reporting this is irrelevant since the profit element will be eliminated when the financial statements are consolidated. However this division of profits may be extremely important for internal reporting since it affects the results of the responsibility reports and hence the success or failure of the segment.

There are three main methods used to set the transfer price.

Cost-Based Transfer Prices The big problem with cost-based prices is deciding on the cost to be used. Is it to be an actual or standard cost? Will it be fully absorbed cost or variable cost and if so what will be included? Will there be additional elements to cover general and administrative costs for example?

ACCA P5 Exam Support Notes

30 © Pro Active Resolutions - Mahmood Reza

If actual costs are used then the cost may vary according to the season or according to the efficiency of the supplying segment and the receiving segment will have no idea how to set its sales prices. What additional costs are included and are they reasonable or have they been inflated?

Market-Based Cost Market pricing is believed to be an objective arm’s length method of arriving at a transfer price. If a supplying segment is operating efficiently it should be able to make a profit at this price. Similarly if the receiving segment is operating efficiently it should be able to make a profit since it would have to purchase at this price if the item was not manufactured internally.

However several problems may exist in practice. First market price may not be appropriate because internal production should lead to savings in bad debt, delivery and marketing expenses. The product or service may not be available on the open market. If the market price is temporarily depressed or increased due to events beyond the control of either segment which price should be taken, the normal or the temporary? Finally, in a market, discounts on price are ordinarily given when volume orders are placed or long- term contracts are signed. Finally the market price may not equal the LRMC and in this case the company will fail to set it price/output decisions correctly, although this is less true of commodity products.

Negotiated Transfer Prices Some companies allow business segments to negotiate the transfer price, usually between the upper and lower limits set out above. There is an implication here that the buying segment has the right to purchase form external sources if it cannot agree a price. Such freedom runs the risk of sub optimisation as segment managers’ fight to gain the lion’s share of the available profit. For this reason the company may specify arbitration processes and for performance management purposes may evaluate managers on the basis of the total profit made by both segments, irrespective of the segment n which they work.

Dual Pricing To overcome these problems companies can adopt the practice of dual pricing. Here the agreed transfer price is used only for the purposes of financial reporting of individual segment results. For management evaluation purposes the variable or absorbed cost is applied to the results of one or both segments. The difference between the “entity” and management price is called the “mark-up”.

The mark-up is accounted for by assigning it to a different account that is used for reconciliation purposes. That is to say the amount of mark-up in the buying segment’s accounts must equal the amount of mark-up in the selling segment’s accounts. This reconciliation is the same as is done for the purposes of consolidation of the accounts.

Using dual pricing allows a company to get the best of both worlds. The transfer price can be set to meet the regulatory and corporate finance constraints while the price used by local management can be based on a close approach to the economist’s long-run marginal costs so allowing the company’s global operations to optimize their third-party pricing and output decisions on a decentralized management basis.

ACCA P5 Exam Support Notes

31 © Pro Active Resolutions - Mahmood Reza

ACTIVITY TWO: PROVIDE INC. AND RECEIVE INC: TRANSFER PRICING

Receive Inc. and Provide Inc. are trading subsidiaries of the Happy Group of companies.

Receive Inc. manufactures a branded product sold in containers at a price of $30 per container; the following cost information has been obtained. Its direct product costs per container are:

Raw materials from Receive Inc. at a transfer price of $14 per container. Additional processing costs at of $5 per container.

Receives monthly fixed costs are $60,000, a market research study has indicated that Receive Inc. could increase their market share by 75% in volume if it were to reduce its price by 20%.

Provide Inc. produces a standard product which can be converted and used for a number of final products. It sells one quarter of its output to Receive Inc. and the remainder to customers outside the group.

The production capacity of Provide Inc. is 52,000 containers per month, but competition is tough and it plans to sell no more than 36,000 containers per month for the year ending 31 st March. Its variable processing costs are $7 per container and its monthly fixed costs are $80,000 per month.

The Happy Group’s transfer pricing policy is to use market prices, where known.

Required

a. Calculate the monthly profit position for each of Provide Inc. and Receive Inc. if the sales Receive Inc. are (i) At their present level, and (ii) At the higher potential level indicated by the market research, subject to a cut in price of 15%.

b. Recommend, with supporting calculations, a possible transfer price.

PORTER: INDUSTRY ANALYSIS - THE FIVE FORCES

The factors that determine the returns that are possible in an industry are known as the

Five Forces. This approach to analysis was developed by Prof. Michael Porter (Competitive Strategy, 1980) initially as an investor’s tool. An industry is a group of firms producing products that are close substitutes for each other. According to Porter five forces determine industry structure:

1. Buyer Power

2. Threat of substitutes

3. Supplier Power

4. Rivalry

5. Barriers to Exit and Entry.

Competition in an industry continually works to drive down the rate of return towards the competitive floor rate of return.

ACCA P5 Exam Support Notes

32 © Pro Active Resolutions - Mahmood Reza

Bargaining

Power of

Suppliers

Bargaining Power of Suppliers (Supply conditions) Threat of Potential Entrants Competitve Rivalry Your

(Supply conditions)

Threat of

Potential

Entrants

(Supply conditions) Threat of Potential Entrants Competitve Rivalry Your Organisation Threat of
Competitve Rivalry Your Organisation
Competitve
Rivalry
Your
Organisation
Potential Entrants Competitve Rivalry Your Organisation Threat of Substitutes Bargaining Power of Buyers

Threat of

Substitutes

Bargaining

Power of

Buyers

(customers)

Substitutes Bargaining Power of Buyers (customers) (Demand conditions – across total market / segments) Buyer

(Demand conditions – across total market / segments)

Buyer Power Buyer power is the ability of the buyer to determine the price at which they will buy irrespective of the decisions of the firm.

A group of buyers is powerful if for example a buyer purchases large amounts

relative to the seller’s total sales.

If the product bought represents a significant portion of the buyers total

purchases the buyer will tend to shop around for lower prices.

If the products are standard and undifferentiated the buyer will have more power

over prices.

If

the buyer has few switching costs it will not be locked into a particular seller.

If

the buyer has low profitability it will have to press for low prices.

If

the product is unimportant to the quality of the buyers products or services.

If the buyer can exercise significant power over which products its customers purchase as in large retail stores.

Substitute Products Firms in one industry are also competing with firms in another that produce substitute products. Substitutes limit returns in an industry by setting a ceiling on the prices the industry can charge. The more attractive the price-performance of alternatives the firmer the lid is on industry pricing.

ACCA P5 Exam Support Notes

33 © Pro Active Resolutions - Mahmood Reza

Substitute products that need to be closely watched are those with improving price- performance ratios where the industry that produces them is more profitable than yours.

Supplier Power Profitable suppliers can squeeze profitability out of an industry if that industry cannot recoup the cost of higher priced supplies in prices of its own products. The conditions making suppliers powerful are:

It is concentrated with few firms It does not have to contend with other substitute products for sale to the industry. The industry is not an important customer. The suppliers’ product is an important input to the industry. The supplier group as built up switching costs

Rivalry

Rivalry takes the form of price competition, advertising battles, product introductions,

increased customer service, improvements to warranties and so on.

can leave the whole industry worse off while advertising battles may increase demand and hence wealth of firms. Intense rivalry is the result of a number of factors:

Price competition

Numerous or equally balanced competitors. Slow industry growth High fixed or storage costs. The significant cost here is fixed cost relative to value-added. Lack of differentiation or switching costs. Capacity augmented in large increments Diverse competitors High strategic stakes High barriers to exit. Exit barriers can be economic, strategic and emotional. They consist of specialised assets, fixed costs of exit, strategic interrelationships, identification with the business, loyalty to the workforce, fear for one’s own career, government denial or discouragement of exit and so on.

Threats of Entry New entrants to an industry bring new capacity, the need to gain market share and they can bring substantial resources. The threat of entry depends on the strength of the barriers to entry:

Economies of scale. If these are large then the new entrant has to come in on a large scale. However these economies of scale must be real. If they are not, as Xerox discovered when Japanese entrants started following the expiry of patents, the new entrant may enter at a lower price than the incumbents are manufacturing for. Scale economies can vary by function, such as selling, or by operation. For example there are large economies of scale in manufacturing television colour tubes but not in cabinet making or assembly. Product differentiation leads to brand identities and customer loyalties. Capital requirements Switching costs. Access to distribution channels which may be difficult if they are controlled by the industry. Cost disadvantages to the entrant, not brought about by scale, as a result of proprietary technology, favourable access to materials, favourable locations, experience curve effects

ACCA P5 Exam Support Notes

34 © Pro Active Resolutions - Mahmood Reza

Expected retaliations The entrant will have costs of entry and if the industry price is insufficient to allow him to recoup these - on other words it is below the ‘Entry Deterring Price’ - he will not enter. Where however the industry price is significantly above these then new entrants will tend to bring the price down to it.

PRODUCT PORTFOLIOS

Because of the inevitability of the eventual decline of all products and services, businesses seek to reduce their exposure to the risk of a product decline by maintaining

a portfolio of products.

A balanced portfolio will contain products at various stages of the product life cycle.

Conglomerates will seek to minimise the risks found in individual industries by holding

investments in a range of industries.

There are various tools and techniques for analysing a product or Business Unit investment, portfolio. The most widely used of these is the Boston Consulting Group Matrix, often referred to either as the Boston Box or the BCG Matrix. This framework allows the product portfolio to be identified in terms of market share and market growth. Products/ services are placed in the matrix and identified as question marks, stars, cash cows and dogs.

BCG MATRIX

High

   

Stars

Question

Marks

Market

Growth

   

Low

Cash Cows

Dogs

High

Low

Market Share (Relative to biggest competitor)

ANSOFF PRODUCT MATRIX

Apart from competitive advantage and entry barriers the company strategy will also include its decisions on which products to sell in which markets- the so-called product/market decision. This decision is often illustrated by the Ansoff matrix, called after Igor Ansoff who originated it in the 1960s. The matrix plots markets against products giving in each cell the type of strategic decision.

ACCA P5 Exam Support Notes

35 © Pro Active Resolutions - Mahmood Reza

E xis ting Produc ts

New Products

Existing Markets

New Markets

Market

Penetration

Existing product led strategy

Exisiting

customer

Diversification

A market penetration strategy is one where the company strategy is to increase its

market share in an existing market with current products. This is particularly successful

at developing super-profits when the market is growing strongly. The key strategic

information required is that on the market, its volumes and prices, by customer segment.

A market development strategy is one where the company seeks to increase its

profitability by selling its existing products to new customers (markets) it has never sold

in before. This is most successful when it is based on the most profitable existing

products. The strategic information required here is the direct profit contribution by unit and an investment strategy based on incremental/opportunity costing based on future outcomes.

A product development strategy is based on selling new products to existing customers.

Clearly the strategy is most successful when the customers who are approached are those that are the most profitable to the firm. This will require a soundly based customer

profitability information system.

The diversification strategy requires the company to sell new products to new customers. Here the management accounting system must be able to clearly identify the competitive advantage by which the company is going to create its super-profit. Sadly the evidence is that this is not only the most risky strategy but also one which is frequently fails.

PERFORMANCE MEASURES RETURN ON INVESTMENT (ROI)

ROI is similar to the ROCE concept; it is the use and application of the measure that is different to ROCE. ROI is more commonly applied at the project or SBU (Strategic Business Unit) level.

Advantages and Disadvantages The main advantages are that Calculations are very simple The entire life of the project is taken into account Profit is a well understood concept and easily obtainable As a relative measure ROI enables comparison against projects or SBUs of varying sizes

ACCA P5 Exam Support Notes

36 © Pro Active Resolutions - Mahmood Reza

The main disadvantages are The timing of profit flows is completely ignored. There are a number of different definitions of ROI and various ways of calculating it which can lead to confusion. The crucial factor in investment decisions is cash flow and the ROI uses profits. The technique takes no account of the time value of money. It takes no account of the incidence of profits; Averages can be misleading.

RESIDUAL INCOME

This is expressed as an absolute figure, it is normnally calculated as

Profit (EBIT) - Imputed Interest Charge on Project/SBU Investment

The interest charge is a notional charge based normally on a risk adjusted cost of capital applied to the book value of the value of the investment at the start if each year.

Advantages and disadvantages of residual income

Advantages It makes divisional managers aware of the cost of financing their divisions. It is an absolute measure of performance and not subject to the problems of relative measures such as return on investment. In the long run it supports the net present value approach to investment appraisal (the present value of a project’s residual income equals net present value of that project).

Disadvantages In common with most other divisional performance measures, problems exist in defining controllable and traceable income and investment. Residual income gives the symptoms not the cause of problems. If residual income falls the figures give little clue as to why. Problems exist in comparing the performance of different sized divisions (large divisions will earn larger residual incomes simply due to their size Residual income when applied on a short term basis is a short term measure of performance and may lead managers to overlook projects whose payoffs are long term.

ECONOMIC VALUE ADDED

Stern Stewart New York Consultancy Group has ‘trademarked’ the term EVA (Economic Value Added) for what is an extension/refinement of the Residual Income concept. EVA, according to the book The Quest for Value – the EVA Management Guide, is simply the net operating profit after tax less the cost of capital (the weighted average cost of debt and equity) used in the business.

EVA is seen to the true economic profit made by an enterprise, the concept being that true shareholder value is created when an organisation generates economic profits in

ACCA P5 Exam Support Notes

37 © Pro Active Resolutions - Mahmood Reza

excess of the financing costs of the economic capital of an organisation. The economic profits are described as NOPAT (Net Operating Profits after Tax), this being a proxy measure for net cash flows.

NOPAT is arrived at by making a number of adjustments to accounting profit, example adjustments being for amortised goodwill, non-cash expenses, provisions and interest charges.

The economic capital is arrived at by making a number of adjustments to the accounting measure of capital, example adjustments being for amortised development costs and goodwill, provisions for doubtful debts.

The financing costs represent the target WACC applied to the economic capital

NET PRESENT VALUE

The NPV approach to capital investment appraisal is based on the simple notion that, after discounting the projected cash flows, both in and out, an investment is likely to be worthwhile if the present value of the inflows exceeds the present value of the outflows. This condition is a positive net present value and indicates that the investment as projected will earn more than the interest rate used to discount the cash flows. In economic terms, the NPV represents the change in the value of the firm if the project is adopted.

If the present value of the outflows exceeds the present value of the inflows, that is the project yields a negative net present value, then the investment as projected is earning less than the discount rate and should be rejected.

The discount rate used represents the rate of return required to make the investment worthwhile, hence the accept/reject approach adopted above where respective positive and negative net present values are achieved.

INTERNAL RATE OF RETURN

The internal rate of return (IRR) is a technique of investment appraisal which is related to the NPV method. Using the NPV approach it is possible to demonstrate that a project which is discounted at, say, a discount rate of 10% will be feasible because it gives a positive net present value. If the discount rates are successively increased, the net present value will steadily fall, go through zero, and then become negative, illustrating that higher discount rates cause fewer projects to be worthwhile. The IRR is the discount rate which applies when the present value of inflows equals the present value of outflows, that is, the net present value is zero.

Once calculated, the IRR for a project is compared with the target return required by the organisation. If it is greater than or equal to the latter, the project is likely to be worth- while. If it is less than the target return, the project should be rejected. Investments in mutually exclusive projects are ranked according to the size of the IRR.

ACCA P5 Exam Support Notes

38 © Pro Active Resolutions - Mahmood Reza

EPS AND THE MEASUREMENT OF SHAREHOLDER VALUE

EPS (earnings per share) is an accounting based measure and is considered, on its own to be a weak measure of shareholder value. Earnings are based on the accounting measurement of post-tax profit; measuring increases in shareholder value using profit based measures are usually weaker than using cash based measures.

Some of the reasons cited for the weaknesses of EPS are

1. Alternative accounting methods may be employed, albeit different ways of reporting

earnings does not affect underlying economic value,

2. Risk is excluded and is not accounted for in annual reports,

3. Investment requirements are excluded (changes in for example the working capital

are not considered in reported earnings),

4. Dividend policy is not considered

5. The time value of money is ignored

6. Intangible assets, such as intellectual property play a greater role in an increasing

service and knowledge oriented economy – this is not directly reflected in the EPS

figure.

Intangibles are generally still not regarded as assets in traditional accounting systems, unless they comply with formal accounting recognition rules.

ACTIVITY THREE: PROJECT ASSESSMENT PERFORMANCE MEASURES

Global Inc. is currently considering a capital project that will last for three years; the following data has been collected:

1.

The project will require an investment of $66 million, it will have no residual value

2.

and depreciation is calculated on a straight line basis. The project is expected to generate annual revenue flows of $80m in year 1, $90m in year 2 and $100m in year 3.

 

Year 1

Year 2

Year 3

 

Sales volumes

1.8 million

2 million

2 ½ million

Unit selling price

$60

$60

$60

3.

Incremental costs

$40million

$45million

$50million

4.

The project is forecast to have a contribution to sales ratio of 60% throughout the

5.

three year period. Immediate investment in working capital will be as below; these amounts would be recovered in full at the end of the three year period. Inventory $5m Receivables $5m Payables $3m

The cost of capital to be used is 12%.

Assumptions and additional information:

All cash flows other than the initial capital and working capital investment occur at the end of each year. Use the net book value of the asset at the start of each year to represent the value of the asset for the year Ignore taxation.

ACCA P5 Exam Support Notes

39 © Pro Active Resolutions - Mahmood Reza

Required:

a. Prepare a table for each year of the project showing EBITDA Net profit Residual income using straight line depreciation Return on investment using straight line depreciation Residual income using annuity depreciation Return on investment annuity depreciation

b. Calculate the projects Net Present Value (NPV) and Internal Rate of Return (IRR)

ACCA P5 Exam Support Notes

40 © Pro Active Resolutions - Mahmood Reza

SECTION E PERFORMANCE MANAGEMENT & EVALUATION

It has become increasingly important for organisations to develop systems of performance measurement which not only reflect the growing complexity of the business environment but also monitor their strategic response to this complexity. The need for good performance management is an ongoing issue, some of the main issues requiring consideration by management are:

Setting performance standards and targets Linking rewards to performance Considering the potential benefits and problems of performance measures.

In attempting to establish a clear link between performance and strategy it is vital that management ensures that the performance measures target areas within the business where success is a critical factor. The criteria for selecting performance measures for the scorecard are

ESTABLISHING A PERFORMANCE MANAGEMENT SYSTEM The start point is usually an organisation’s underlying mission, vision and strategic direction, in general the approach

1 Identify key objectives – known as Critical Success Factors (CSFs)

2 Establish measures for CSFs – measures are known as Key Performance Indicators (KPIs), these are driven by CSFs

3 Set target KPIs

4 Establish initiatives and ways to achieve the above

5 Devise methods of capturing the data and processing the information

6 Monitor the above via management reporting

The above can be seen as a cascading effect, i.e. CSFs determine KPIs, we then set a target and then consider ways to achieve the target KPI; the KPIs are then calculated, monitored and reported to the board and operational managers. If the target KPIs are not being met then appropriate action can be taken.

Some sense of prioritisation has to occur otherwise we will merely end up calculating and monitoring a list of KPIs that have no cohesive linkage and can cause us to lose sight of our main strategic purpose. This methodology, if developed and implemented effectively replaces the conventional budgetary reporting system where the focus is more on cost control – important but not the sole determinant of achieving our ultimate mission.

ACCA P5 Exam Support Notes

41 © Pro Active Resolutions - Mahmood Reza

CRITERIA FOR DESIGNING PERFORMANCE INDICATORS

Name

Clear indicator name

Strategic element being assessed

Identification of what strategic element is being assessed (e.g. a specific resource, a core competence, one of the output deliverables)

Purpose

Descriptions of the key purpose

Data collection method

Short description of how the data is collected

Formula and/or scale

Identification of the scale used to assess performance

Source of data

Identification of where the data comes from

Frequency

How often is the indicator measured?

Data entry

Who is collecting and updating the date?

Ownership

Identification of the person(s) of function(s) responsible for the measured element.

Targets and performance thresholds

Identification of targets, benchmarks, and thresholds for traffic lighting

Reporting/notifications

 

Audience/access

Identifies the audience, outlets, and access rights

Reporting frequency

Identifies how often the indicator is reported

Reporting formats

Identified how the performance is presented (numerical, graphical, narrative formats)

Notifications/workflows

Identifies proactive notifications and workflows

Expiry/revision date

Identifies an expirations or revision date

Cost estimate

Estimation of the costs incurred by introducing and maintaining this indicator

Confidence level

Evaluation: e.g. good

fair : imperfect

 

Written comment

Reproduced from Strategic Performance Management, B Marr, 2006

ACCA P5 Exam Support Notes

42 © Pro Active Resolutions - Mahmood Reza

TYPES OF PERFORMANCE MEASURES

Traditionally, three types of performance measures have been encountered in practice. Each is discussed in turn.

Input Measures At the lowest end of the performance measurement spectrum is the tracking of program inputs. Typical inputs include staff time and budgetary recourses.

Inputs are generally the simplest elements to measure, but provide limited information for decision – making and analysis of actual results.

Output measures Results generated from the use of program inputs are the domain of the output measure. Theses metrics track the number of people served, services provided, or units produced by a program or service. They may sometimes be referred to as activity measures. Depending on the nature of the program or services, output measures may provide information on whether desired results are being achieved.

Outcome measures Outcomes track the benefit received by stakeholders as a result of the organisation’s operations. Whereas inputs and outputs tend to focus internally on the program or service itself, outcomes reflect the concerns of the participants (clients, customers, other stakeholders). Outcome measures shift the focus from activities to results, from how a program operates to the good it accomplishes. Outcome measures offer many advantages:

Outcomes demonstrates results, and in today’s environment that is exactly what everyone, from the general public to the world’s most generous philanthropists, are demanding from public and non-profit organisations. Outcomes provide guidance in resource allocations. Funding can be directed in alignment with those actions that produce documented results. Focus on outcomes, rather than inputs or outputs, serves to guide the entire organization toward its true aims.

Accountability is enhanced when the focus shifts to outcomes. Administrators cannot hide behind data indicating numbers served, but must outline specifically how targeted audiences are better off as a result of their program or service.

There are a number of models of performance measurement which can be used by management.

PERFORMANCE PYRAMID, LYNCH AND CROSS (1991). The performance pyramid derives from the idea that an organisation operates at different levels each of which has a different focus. However, it is vital that these different levels support each other. Thus the pyramid links the business strategy with day-to-day operations.

In proposing the use of the performance pyramid Lynch and Cross suggest measuring performance across nine dimensions. These are mapped onto the organisation - from corporate vision to individual objectives.

ACCA P5 Exam Support Notes

43 © Pro Active Resolutions - Mahmood Reza

Within the pyramid the corporate vision is articulated by those responsible for the strategic direction of the organisation. The pyramid views a range of objectives for both external effectiveness and internal efficiency. These objectives can be achieved through measures at various levels as shown in the pyramid. These measures are seen to interact with each other both horizontally at each level, and vertically across the levels in the pyramid.

At the bottom level of the pyramid is what Lynch and Cross refer to as 'measuring in the trenches'. Here the objective is to enhance quality and delivery performance and reduce cycle time and waste. At this level a number of non-financial indicators will be used in order to measure the operations. The four levels of the pyramid are seen to fit into each other in the achievement of objectives. For example, reductions in cycle time and/or waste will increase productivity and hence profitability and cash flow

The strength of the performance pyramid model lies in the fact that it ties together the hierarchical view of business performance measurement with the business process review. It also makes explicit the difference between measures that are of interest to external parties - such as customer satisfaction, quality and delivery - and measures that are of interest within the business such as productivity, cycle time and waste.

Lynch and Cross concluded that it was essential that the performance measurement systems adopted by an organisation should fulfil the following functions:

1. The measures chosen should link operations to strategic goals. It is vital that departments are aware of the extent to which they are contributing - separately and together - in achieving strategic aims.

2. The measures chosen must make use of both financial and non-financial information in such a manner that is of value to departmental managers. In addition, the availability of the correct information as and when required is necessary to support decision-making at all levels within an organisation.

3. The real value of the system lies in its ability to focus all business activities on the requirements of its customers.

These conclusions helped to shape the performance pyramid which can be regarded as a modeling tool that assists in the design of new performance measurement systems, or alternatively the re-engineering of such systems that are already in operation.

ACCA P5 Exam Support Notes

44 © Pro Active Resolutions - Mahmood Reza

The performance pyramid (Lynch and Cross, 1991)

The performance pyramid (Lynch and Cross, 1991) BALANCED SCORECARD The Balanced Scorecard was developed by Kaplan

BALANCED SCORECARD

The Balanced Scorecard was developed by Kaplan and Norton as an attempt to counter

a rather narrow-minded approach to performance management that relied too heavily on

financial measures. The Balanced Scorecard approach relies on the organisation defining key dimensions of performance for which discreet yet linked measures can be

reported. The following categories, or perspectives, are measured:

Customers Internal Process Learning and growth Financial

The balanced scorecard depicted above is a carefully selected set of quantifiable measures obtained from an organisation’s strategy. The measures selected represent a communication tool to employees and external stakeholders the outcomes and performance drivers by which the organisation will achieve its mission and strategic objectives.

A framework is developed within each of the four perspectives that helps describe the

key elements of strategy; the framework is made up of:

Objectives

Measures

Targets

Initiatives

ACCA P5 Exam Support Notes

45 © Pro Active Resolutions - Mahmood Reza

Mission

Customer

Whom do we define as our customer? How do we create value for our customer?

Strategy
Strategy

Employee Learning & Growth

How do we enable ourselves to grow & change, meeting ongoing demands?

Financial

How do we add value for customers while controlling costs?

Internal Processes

To satisfy customers while meeting budgetary constraints, at which business processes must we excel?

Customer Perspective Two key questions need to be asked here:

Who are our target customers? What is our value proposition in serving them?

Example measures could include

Specifications (customer driven): Product quality (restaurant) & service quality Service: Responsiveness & customer satisfaction surveys Market share: Product/service mix & Innovations and competency

Internal Process Perspective What are the key processes which we must excel at in order to continue to add value for customers? Service development and delivery, partnering with the community, and reporting are examples that could be used.

ACCA P5 Exam Support Notes

46 © Pro Active Resolutions - Mahmood Reza

Learning and Growth Perspective There will normally be a gap between current organisational infrastructure of employee skills, information systems, and organisational culture and the level necessary to achieve the results that are desired.

The measures that are used and designed in this perspective will help close the gap. Employee skills, employee satisfaction, education training, internal rewards and recognition are examples of such measures.

Financial Perspective

The measures in this perspective tell us whether our strategy execution and implementation, detailed through measures in the other perspectives, leads to improved bottom-line results. Typical examples include shareholder value increase, gearing.

ACCA P5 Exam Support Notes

47 © Pro Active Resolutions - Mahmood Reza

TABLE OF POTENTIAL SCORECARD MEASURES

 

Generic

Health care

Airlines

Banking

 

% of earned income Income growth Operating surplus Cash balances Reserves

Patient census Unit profitability funds raised for capital improvements Cost per care Percent of revenue – new programmes

Revenue/cost

Outstanding

Financial

per

available

loan balances

Strength

passenger

Deposit

(Looking Back)

mile

balances

Mix

of freight

Non- interest

Mix

of full fare

income

To discounted

 

Average age

of fleet

Available seat

 

miles and

related yields

 

Customer Satisfaction Customer retention Quality customer service Income from new products/services

Patient

Lost bag

Customer

Customer Service & Satisfaction (Looking from the outside in)

Satisfaction

reports

retention

survey

per

10 000

Number of

Patient

passengers

new

retention

Denied

Customers

Patient referral

boarding rate

Number of

 

rate

Flight

products per

Admittance of

cancellation

customer

 

discharge

rate Customer

Face time

timeliness

complaints

spent between

Medical plan

filed with the

loan officers

awareness

DOT

and customers

 

Delivery time Cost Process quality Error rates on processes Supplier Satisfaction

Weekly patient complaints Patient loads Breakthroughs in treatments and medicines Infection rates Readmission rate Length of stay

Load factors

Sales calls to potential customers Thank You calls or cards to new and existing

Internal Operating Efficiency (Looking from the inside out)

(percentage of

seats

occupied)

Utilisation

factors on

 

aircraft and

 

personnel

customers

On-time

Cross selling

performance

statistics

 

Employee Skill

Training hours per caregiver Number if peer reviewed papers published Employee turnover rate

Employee

Test results

Learning and

level

absenteeism

from training

Growth

Training

Worker safety

knowledge of

(Looking

availability

statistics

product

ahead)

Employee

Performance

offerings, sales

satisfaction

appraisals

and service

Job retention

completed

Employee

Amount of

Training

satisfaction

unpaid overtime

 

programmes

survey

worked

hours per

employee

ACCA P5 Exam Support Notes

48 © Pro Active Resolutions - Mahmood Reza

SECTION F TARGET COSTING

Target costing should be viewed as an integral part of a strategic profit management system. The initial consideration in target costing is the determination of an estimate of the selling price for a new product which will enable a firm to capture its required share of the market. It is then necessary to reduce this figure to reflect the firm's desired level of profit, having regard to the rate of return required on new capital investment and working capital requirements. The deduction of required profit from the proposed selling price will produce a target price that must be met in order to ensure that the desired rate of return is obtained. The main theme of target costing is, therefore, what a product should cost in order to achieve the desired level of return.

Target costing will necessitate comparison of current estimated cost levels against the target level. This must be achieved if the desired levels of profitability, and hence return on investment, are to be achieved. Where a gap exists between the current estimated cost levels and the target cost, it is essential that this gap is closed.

Target costing overview:

Understand Customer Need

is closed. Target costing overview: Understand Customer Need Price Sensitivity What Price Value of product Features
is closed. Target costing overview: Understand Customer Need Price Sensitivity What Price Value of product Features

Price Sensitivity

costing overview: Understand Customer Need Price Sensitivity What Price Value of product Features What Features Set

What

Price

Understand Customer Need Price Sensitivity What Price Value of product Features What Features Set Profit Set

Value of product Features

What Features
What
Features
Set Profit Set Target Cost
Set Profit
Set Target Cost

ACCA P5 Exam Support Notes

49 © Pro Active Resolutions - Mahmood Reza

PERFORMAMCE PRISM

The performance prism was devised by Cranfield University and is one that considers all organisational stakeholders, without necessarily focusing on one group. The organisation considers what its stakeholders need and want from the organisation, and consequently what the organisation needs and wants from its stakeholders.

There are five facets to The Performance Prism, namely Stakeholder satisfaction Stakeholder contribution Strategies Processes Capabilities

The Performance Prism is distinct from other models in that:

It is stakeholder driven, and not strategy driven. The concept of stakeholders is more inclusive, and does not just consider shareholders and customers Success is seen as based on ‘successful’ partnerships and inter-relationships between the organisation and stakeholders Measures can be generated and used for all levels within an organisation

When designing the prism, the five facets referred to above prompt specific questions (and answers), namely Stakeholder satisfaction – Who are the key stakeholders, what do they want and need? Strategies – What strategies do we need to put in place to satisfy the wants and needs of our key stakeholders? Processes – What critical processes do we need to put in place to enable us to execute our strategies? Capabilities – What capabilities do we need to put in place to allow us to operate, maintain and enhance our processes? Stakeholder contribution – What contributions do we want and need from our stakeholders if we are to maintain and develop these capabilities?

TOTAL QUALITY MANAGEMENT (TQM)

TQM is a philosophy of quality management that originated in Japan in the 1950s, it seeks to integrate the quality management efforts of all groups in an organisation and is considered to be a significant factor in Japanese global business success.

The basic principle of TQM is that costs of prevention (getting things right first time) are less than the costs of correction. This is contrasted with the ‘traditional’ approach which takes the view that that less than 100% quality is acceptable as the costs of reaching 100% outweigh the benefits.

There are four categories of TQM costs

ACCA P5 Exam Support Notes

50 © Pro Active Resolutions - Mahmood Reza

Prevention costs Costs incurred in preventing the production of products that do not conform to specification. They include the costs of preventive maintenance, quality planning & training & the extra costs of acquiring high quality raw materials.

Appraisal costs Costs incurred to ensure that materials & products meet quality conformance standards. They include the costs of inspecting purchased parts, work in process & finished goods, quality audits & field tests.

Internal failure costs Costs associated with materials & products that feel to meet quality standards. They include costs incurred before the product is despatched to the customer, such as the costs of scrap, repair, downtime & work stoppages caused by defects.

External failure costs Costs incurred when products or services fail to conform to requirements or satisfy customer needs after they have been delivered. They include the costs of handling customer complaints, warranty replacement, repairs of returned products & the costs arising from a damaged company reputation. Costs within this category can have a dramatic impact on future sales.

Opportunity costs Advocates of TQM argue that the impact of less than 100% quality in terms of lost potential for future sales also has to be taken into account.

ACCA P5 Exam Support Notes

51 © Pro Active Resolutions - Mahmood Reza

ACCA ARTICLES: NOT AN EXHAUSTIVE LIST, CHECK THE ACCA SITE

1. Not-For-Profit Organisations, R Souster, Sept and Oct 2009

2. Transfer Pricing, K Garrett, October 2009

3. The risks of uncertainty, M Pogue, April 2009

4. Accounting And Organisational Cultures, G Morgan, Nov/Dec 2008

5. Business failure, prediction and prevention, M Pogue, June/July 2008

6. Economic Value Added, Creating Value, S Johnson & M Bamber, Oct 2007

7. Critical Success Factors, J Stone, August 2006

8. Defining Managers’ Information Requirements, J Stone, August 2006

9. Business Strategy And Performance Models, S Johnson, April 2006

10. The pyramids & pitfalls of performance measurement, S Johnson, Sept 2005

11. Performance measures to support competitive advantage, G Morgan, Aug 2005

12. Beyond budgeting, S Johnson, Mar 2005

13. Management control - a pre-requisite for survival, S Johnson, Oct 2004

14. Environmental management accounting, S Johnson, Jun 2004

15. Just-in-time operations and Backflush accounting, S Johnson, May 2004

16. Budgetary control - the organisational aspects, M Tayles, Dec 1998

ACCA P5 Exam Support Notes

52 © Pro Active Resolutions - Mahmood Reza

ACTIVITY ONE: SOLUTION

Contingency tables

Purchased

50

100

150

200

Demand kg

60

30

20

0

-20

100

30

60

40

20

125

30

60

65

45

175

30

60

90

95

Contribution

Minimum

30

20

0

-20

Maximum

30

60

90

95

Maximin

30

Maximax

95

Minimax regret

Purchased kg

50

100

150

200

Demand kg

60

0

10

30

50

100

30

0

20

40

125

35

5

0

20

175

65

35

5

0

Qty purchased

50

100

150

200

Max regret

65

35

30

50

Minimax

30

ACCA P5 Exam Support Notes

53 © Pro Active Resolutions - Mahmood Reza

ACTIVITY TWO: SOLUTION

Provide Inc. and Receive Inc: Transfer Pricing

 

Containers

Provide Inc.: Total output Sales to Receive Inc. Sales outside group

 

36,000

9,000

27,000

a. Monthly profit at existing sales level

 

Qty

Unit data

Sales

Containers

$

£

Receive Inc.

Sales

9,000

30.00

270,000

Costs: Materials

9,000

14.00

(126,000)

Costs: Other

9,000

5.00

( 45,000)

Contribution

99,000

Fixed costs

( 60,000)

Profit

39,000

 

Qty

Unit data

Sales

Containers

$

£

Provide Inc.

Sales

36,000

14.00

504,000

Costs: Materials

36,000

7.00

(252,000)

Contribution

252,000

Fixed costs

( 80,000)

Profit

172,000

Revised sales levels

Existing

Change

Revised

Containers

%

Containers

Total output of Provide Inc. Receive Inc. Sales outside group

36,000

42,750

9,000

75.0%

15,750

27,000

0.0%

27,000

b. Monthly profit at revised sales level

 

Qty

Unit data

Sales

Containers

$

$

Receive Inc.

Sales Costs: Materials Costs: Other Contribution Fixed costs Profit Initial profit b/f Profit movement

15,750

24.00

378,000

15,750

14.00

(220,500)

15,750

5.00

( 78,750)

 

78,750

( 60,000)

18,750

39,000

( 20,250)

 

Qty

Unit data

Sales

Drums

$

£

Provide Inc.

Sales

42,750

14.00

598,500

Costs: Materials

42,750

7.00

(299,250)

Contribution

299,250

Fixed costs

( 80,000)

Profit

219,250

ACCA P5 Exam Support Notes

54 © Pro Active Resolutions - Mahmood Reza

 

Initial profit b/f Profit movement

172,000

47,250

Total (consolidated)

Revised total profit Initial total profit b/f Total profit movement

238,000

211,000

27,000

 

Containers

c. Spare capacity of Provide Inc. (52,000 – 36,000) Additional output of Provide Inc.

16,000

6,750

Receive Inc: loss of profits Receive Inc.: loss of profits/container

-$20,250

-$3

 

Per container

Provide Inc.: existing variable cost

$7

Set transfer price above $7 per drum and below $14

ACCA P5 Exam Support Notes

55 © Pro Active Resolutions - Mahmood Reza

ACTIVITY THREE: SOLUTION

Global Inc.: Project assessment performance measures

 

Investment

Year 0

Year 1

Year 2

Year 3

$m

$m

$m

$m

Net book value (NBV)

66.0

66.0

44.0

22.0

Sales volume: million

1.8

2.0

2.5

Unit selling price

$60.00

$60.00

$60.00

Sales: million

$108.0

$120.0

$150.0

Contribution

$64.8

$72.0

$90.0

Incremental costs

-$40.0

-$45.0

-$50.0

EBITDA: million (Contribution less incremental costs)

$24.8

$27.0

$40.0

Working Capital (WC) Inventory

-$5.0

$5.0

Receivables

-$5.0

$5.0

Payables

$3.0

-$3.0

Net operational cash flows (NCF) (EBITDA less WC investment

$17.8

$27.0

$47.0

Less: depreciation Profit

-$22.0

-$22.0

-$22.0

(NCF minus depreciation)

-$4.2

$5.0

$25.0

Imputed interest at 12% on NBV (NBV b/f ! cost of capital)

-$7.9

-$5.3

-$2.6

Residual income: straight line (Profit minus interest)

-$12.1

-$0.3

$22.4

Return on investment: straight line (Profit " NBV b/f)

-6.4%

11.4%

113.6%

Annuity depreciation approach

Initial investment: million

$66.0

Annuity factor 12%

2.402

Equivalent annual cost

$27.5

 

Year 1

Year 2

Year 3

$m

$m

$m

Net book value (NBV) b/f

66.0

44.0

22.0

Imputed interest at 12% on NBV (NBV b/f ! cost of capital) Annuity depreciation

-7.9

-5.3

-2.6

ACCA P5 Exam Support Notes

56 © Pro Active Resolutions - Mahmood Reza

(EAC minus interest)

19.6

22.2

24.8

Year 1

Year 2

Year 3

$m

$m

$m

Net operational cash flows (NCF) Annuity depreciation Profit (NCF minus depreciation)

 

17.8

27.0

47.0

-19.6

-22.2

-24.8

-1.8

4.8

22.2

Imputed interest at 12% on NBV (NBV b/f ! cost of capital)

-7.9

-5.3

-2.6

Residual income: annuity depreciation (Profit minus interest)

-9.7

-0.5

19.5

Return on investment: annuity depreciation (Profit " NBV b/f)

-2.7%

7.3%

33.6%

NPV

Year 0

Year 1

Year 2

Year 3

$m

$m

$m

$m

Investment

-$66.0

 

Net operational cash flows

$17.8

$27.0

$47.0

Total net cash flows Discount factor: 12%

-$66.0

$17.8

$27.0

$47.0

1.000

0.893

0.797

0.712

Present value

-$66.0

$15.9

$21.5

$33.5

NPV

$4.9

Calculate IRR

Discount

Discount

 

Cash flow

factor

PV

factor

PV

$m

12.0%

$m

20.0%

$m

Year 0

-66.0

1.000

-66.0

1.000

-66.0

Year 1

17.8

0.893

15.9

0.833

14.8

Year 2

27.0

0.797

21.5

0.694

18.8

Year 3

47.0

0.712

33.5

0.579

27.2

 

4.9

-5.2

IRR

12% +

(4.9

) × (20-12)%

15.9%

 

(4.9-(-5.2)

ACCA P5 Exam Support Notes

57 © Pro Active Resolutions - Mahmood Reza