Common Customer’s Complaints

About Retailers

Tactics to Avoid

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 TRUE LIES

•Selling unneeded
Services
Blatant dishonesty
or •Purposely quoting
unfairness Low ball
cost estimates

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 RED ALERT

ASSUMING CUSTOMERS Treating them

ARE Harshly
STUPID OR DISHONEST or disrespectfully

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 BROKEN PROMISES

RETAILERS NOT CARELESS

PERFORMING MISTAKE PRONE
AS PER THEIR SERVICES
PROMISE

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I JUST WORK HERE

Powerless employees
who

Lack the authority

or desire to

Solve basic
Customer Problems

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 THE BIG WAIT

WAITING IN THE LINE-

BECAUSE
SOME OF THE CHECKOUT LANES
OR SERVICE COUNTERS ARE
CLOSED

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 AUTOMATIC PILOT

IMPERSONAL EMOTIOMLESS

No-Service

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 SUFFERING IN SILENCE

Employees who don’t bother to

communicate with Customers
Who are anxious to hear
How a service Problem
Will be resolved

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 DON’T ASK

Employees
unwilling
to make
any extra
effort to
help
customers

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 Lights On, No one Home

Clueless employees who

Do not know
The answers to
Customers’
Common questions

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 Misplaced Priorties

Employees who visit

each other
or conducts personal
Business
while customer waits
refuse to assist
because they are on break

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 ?

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