Overview

‡Public
Type ‡(NASDAQ: SBUX)

‡Restaurants
‡Retail coffee and tea
Industry
‡Retail beverages
‡Entertainment

‡Pike Place Market in Seattle, Washington

Founded (1971)

Founder(s) ‡Zev Siegl, Jerry Baldwin and Gordon Bowker

Headquarters ‡Seattle, Washington, U.S.

‡Howard Schultz, Chairman, President and

CEO
Key people
‡Troy Alstead, Chief Financial Officer
‡Stephen Gillett, Chief Information Officer

Number of locations ‡17,000+

Overview
‡ Whole bean coffee
‡ Boxed tea
‡ Made-to-order beverages
‡ Bottled beverages
Products ‡ Baked goods
‡ Merchandise
‡ Frappuccino beverages
‡ Smoothies

Services ‡Coffee

‡ʆ US$9.77 Billion (FY 2009)[1]

Revenue

Net income ‡ʆ US$391 Million FY 2009)[1]

‡128,898 (2009)[3]
Employees
Risk
Management

training

Reduces
risk and
surveillance keeps up
with Rapid
growth

supply
chain
programs
Risk
Management

Protect
people

13
syllable
mantra
Secure Enable
assets mission
Risk
Management

Functions of Starbucks Security team

m identifying risk
m investing in risk mitigation measures that show
return on investments
authenticating partners
m trusted agents and goods providers
m building a global view of operations that reports
exceptions
m keeping coffee buyers safe on trips to Indonesia
and Ethiopia
m helping coffee baristas understand what to do if
there's an attempted robbery
m monitoring coffee shipments from farm to roasting
plant to corner store.
Risk
Management

Functions of Starbucks Security team

m Design elements also provide for lighting

and clear visibility into stores.
m Future enhancements call for furniture
designed to help consumers protect their
handbags and laptops
Risk
Management

ËEnterprise Security PlatformË

ma central security facility

m converges enterprise and physical

security

m Monitors
ü critical facilities,
ü retail stores
ü conditions around the globe.
Risk
Management
ÒContainer securityµ
a key part of supply chain management

m uses video monitoring of loading facilities

m capture images of loading and sealing containers with
Ëcontainer security devicesË
m magnetic device that tracks
ü closing of the container doors
ü its opening
ü temperature and humidity along its journey
m detects tampering

m

  m  
  
   
Risk
Management

Policies

m companypolicies set by cross functional

governance

m electronic
policy library built to help
employees know