Accounts Receivable

SAP-ERP

Accounts Receivable
Version 1.0
Unit 2: Customer Master

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Course Agenda

Topic 1: Introduction

Topic 2: Customer Master

Topic 3: SAP Documents

Topic 4: Accounts Receivable Functions

Topic 5: Financial Transactions, EFT and Lockbox

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Master Data: General

 Master Data is information that is shared across SAP

 Master Data is created once and then reused throughout
the system; changed as necessary
 Master Data can be separated into views that only display
related data
 Material Master Data can only be changed through
Enterprise Data Management Group (EDM)
 Shared Customer Master Data, the General Data creation
will start with Customer Information Group (CIG). All
organization specific data will be maintained by site

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Customer Master Views

 The Customer Master is a data record containing all the
information necessary for carrying out business transactions
with a customer
Export
Info Company
General Data Level
Address Info
/Contact

Credit Info

Sales
Information Shared Customer Master

Business
Partners
Shipping
Billing Info
Info
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Customer Master Data

Customer Master Views (XD03)

• General Data
• Company Code Data
• Sales Area Data

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Customer Master Data

Structure
 The Customer Master is made up of three main areas of
information :
Contains: Customers Name and Address,
General Data Contact Names and Telephone Numbers

Contains: Accounting Clerk,

Company Code Reconciliation Account, Dunning
Data Procedure, Bank Information, Payment
Methods, etc

Contains: Sales District, Sales Office, Price Group,

Sales Area Delivery Priority, Delivery Plant, Shipping Conditions,
Data Transportation Zones, Partial Delivery, Partner
Functions, Inco Terms, and Terms of Payment

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Customer Master Data

General Data

Customer
Master Views

Address Tab
contains:
• Customers
address
• Telephone
numbers

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Customer Master Data

Sales data - Texts

Additional Data
contains Master
Data Text

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Customer Master
Business Partners
 An SAP Customer Master is made up of Business Partners
 The SAP Business Partners describes Wyeth’s relationship
with the customer; they are referred to as “partner functions”
SAP DEFINITION
Places order, contractually responsible
Sold-to Party for order Pricing based on Sold to

Ship-to Party Physical location that receives the

goods

Bill-to Party Location where the invoices are sent

Payer Responsible for paying the bills

Forwarding Agent Responsible for shipping

Sales Representative Responsible for customer account

Responsible for getting notifications of the customer consignments/shipment
Notify Party

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Customer Master
Business Partners

Forwarding
Agent
Sold-to
Ship-to

Bill-to Customer Master

Payer
a r t y
ot ify P
N
Sales Rep

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Customer Master
Account Groups
 A Customer Account Group categorizes customers by defining
how that customer will perform
 Following are examples of Export Customer Account Groups
defined for Sales & Distribution:
 Z031 – Local Customer Sold To
 Z032 – Local Customer Ship To
 Z033 – Local Customer Payer
 Z034 – Local Customer Bill To
 Z035 – Local Employee Sold To
 Z001 – Affiliate Sold-to
 Z002 – Affiliate Ship-to
 Z004 – Export Custom Sold-to
 Z005 – Export Customer Ship-to
 Z006 – Export Notify Party
 Z009 – International Trade Bill-to
 Z010 – International Trade Payer

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Customer Master
Account Groups

 Following are examples of Local Customer Account

Groups defined for Sales & Distribution:
 Z031 Local Customer Sold To
 Z032 Local Customer Ship To
 Z033 Local Customer Payer
 Z034 Local Customer Bill To
 Z035 Local Employee Sold To

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Displaying Customer Change History

 You may choose to display changes to determine:
 Who made changes
 What changes were made
 When the changes were made

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Displaying Customer Change History

 You can choose to display changes in the “display”
mode and the “change” mode
 There is more than one way to display changes,
including:
 Displaying the changes within the
Customer Master Record
 Using Transaction XD03

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Displaying Customer Change History

Use transaction
XD03, go to:
Environment ->
Account Changes ->
All Fields

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Displaying Customer Change History

Drilldown within a
result

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Double Click on a field within

these results to see the details
on who changed the data, what
data was changed, when data
was changed, etc.

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Unit Recap
 You can search for a customer account number from
within many SAP screens within the Customer
Master (not the Sales Order) using transaction XD03
 Master data is information that is shared across SAP
 A Customer Master record contains three data areas:
 General Data
 Company Code Data
 Sales Data

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Questions and Answers

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