Defntn of listening

Some important facts about

listening
• Personnel at all levels spend:
• 32.7% of their time listening
• 25.8% of their time speaking
• 22.6% of their time writing
• 18.8% of their time reading
• Top management spend between 65 to 90 %
of their time listening
 Importance
• Good listening plays a major role in career success.
• People who listen have good leadership qualities
• Good listeners are also good managers
• Good listeners are happy at their job and others are
more satisfied working with them
 What is effective listening
• Good listening skills require not only the speakers
message content, but also his feelings intent and the
context are carefully considered

• Good listening is understanding others’ messages

before making ones own understood
 Importance of listening skills in
business
• Listening to what people want and focusing on
their needs helps you to focus on what you
have to sell
• Your job is to listen and acquire an
understanding of the needs of the prospect
• Good service is good listening
• Listening is not an activity you can delegate
 Process of listening

Listening process is carried out through the

following process
• Attending
• Understanding
• Remembering
• Evaluating
• Empathy/support
Mail ppl the explanation of the process
of listening den put wat irfan maild