Electronic Hotel Operations and Reservation System€-HORS is a very innovative suite of fully integrated applications based ona single database architecture that allows a property or a chain of properties to implement one single integrated solution. Each property is accessible from anywhere in the world with internet access and if the user has proper authorization. Management information can be produced per property as well as consolidated over multiple properties and all data is real time. The conceptual design of €-HORS is that both the Internet and the Intranet server are fully operational and both servers are up to date on transaction level. This is not a mirror or replica configuration in uhich either server is 0 slave. €-HORS servers are both masters. This also means that if the Intranet server is down, staff con continue working on the Internet server, which guarantees 99.99% uptime. Venue and Catering Reservotions For functions 5 0 0C0Ce CO eeceee ©2005 8eRO ee eeoe9 Maintenance Housekeeping & J i nce con ti€-HORS Support The hospitality business is 24x7. €-Hors understonds this ond delivers accordingly. Support is even more importont then the solution itself. Any issue, dirextly related to E-HORS or net, must be handled with expertise. Just os €-Hors has the goo to realize 100% customer sotisfaction, o hotel wonts the some for its guests. €-Hors has several options to estoblish the environment thet uill leod to the ultimate service level 0 hotel con provice, regardless of the technical issues thet might occur. The & HORS Support and Maintenare Agreement guorantees, among mony other issues, the customer 247 hot line support. All suppor colls ore handled by our friendly ond experienced staff with o great knowledge of our system. I Fax Management To reduce the number of problems that moy arise from dealing with mony cif vendors, we also offer in-house IT consulting, hordwore solutions ond flit management. €-Hors con be your single point of contact for all IT services needed in a hotel or resort. The €-Hors Facility Management agreement guarantees 24x7 system monitoring, virus protection and netwerk monitoring, Virtually against the, IT staff, €-Hors provides high end services around the clock, 7 days per Trai -HORS training is customized per client ond is bosed on the needs and pricrties of the € HORS implementation. Training con toke place on site as well as ot Our premises. WebEx Internet training cor ‘also be arranged to save on transport expenses. We have a very efficient and user friendly help and training web site. On top of this, each installation comes with an esta training site, which is a copy of the hotel site, allowing stoff, in porticulor new steff, to be troined ino seporote environment, Human Resources Ths module keeps trock of oll department. User access for reloted to the HR 25 is also managed here. Membership module Hotels which have on executive club or customer wil definitely b oyolty program Golf module Ths module is 0 perfect golf club management tool for golf ‘sorts with reservations and biling functio wi guests i wil room, Hotel management is able quests. n be used for any outlet (ret ats are also able to do room servic POS system is inteocted with purct Purchasing HORS provides 0 poperless environment with real time ol procedures. With €-HORS, t Accounting ny tronsoction with o fhanciol chorocter in€-HOAS cppears zal ‘Unit Lease Back time in the accounting rodule. Reports ore. so available real This module is designed for properties with units ouned or hotes ue reports, time. A very comprehensive modue with AR. A, GL. Budgets couned by irdvidul cuners t provides convenience ond Fixed Fssats, tomanage the units and provide owners with reveA Few Words from the Founder When we started €-Hors, we had no idea how positive €-Hors would be received in the morket. We simply focused on the development of o suite of applications that would be unique in the market with of-the-art technology and would get rid of unnecessary procedures which does not fit the needs of the hospitality industry Thot system wos built successfully. €-HORS is proven to realize o very high return on investment, ductivity with each and every installation of our system. That not only make: bout it mokes our customer hotels more profitable. Higher profitability ond better quest services are the Ultimate goals in the hospitality industry and that is exactly what €-Hors has achieved. us proud Chains like Best Western have already adopted €-HORS as a preferred solution and in some countries even mondatory for new properties. This strategy token for new properties is wise. ond understandable. A new property would enjoy all the benefits of a single integrated system, in particu! a much lower investment in IT, communications and key lock infrastructure. (Our multi property opp allows real time benchmarking ond consolidated reports over different properties. Management can react much faster on trends, sudden changes ond market influences when these data ore available real tine. Powerful too's lead to powerful d ouch co 11cm very proud of our team and our product but rost of all, | arn proud of our customers results we realized os partner: he hospitality industry ond technologies ore alwoys evolving. Morket demand Sin quest behaviours and many other reasons will always lead to improvements cnd changes in €-HORS. €-Hors uill remoin the technology leader in Hotel Management Systems and promises the hosptality market ond its existing partners 100% customer satisfaction like how hotels desire for their quests ee Wouter Piét Founder of €-Hors Asian department; Main office Mailing Address E-Hors (M) Sdn. Bhd. 1-48, Eden Parade, Jalan Sungai €mos. 11100, Batu Ferringhi, Penang, Malaysia General information Phone: +60 4 881] 344 For:+60 4 8814 434 Direct Soles sales@ehors.com Website: wuw.ehors.com enon eraiiea at tia)