OPERATIONS AND

MAINTENANCE
MANAGEMENT
By:

Ms. Prescilla T. Molinyawe, MBA

September 06, 2010
Learning Objectives
 Identify or Define:
♦Maintenance
♦Preventive maintenance
♦Breakdown maintenance

 Describe or Explain:
♦How to improve maintenance
♦How to evaluate maintenance performance
Introduction
 Another important competency that provides value-
adding to built facilities is the coordination of
operations and maintenance management. Included
within this category are energy efficiency,
maintenance work, and non-core support services
such as cleaning, catering, security, fleet
management, childcare, library facilities, and
landscaping. Facility managers are often judged on
their performance in this area, regardless of whether
or not it is undertaken by in-house staff or external
contractors, as it is both fundamental and highly
visible.
Building
- An asset or investment that needs to be maintained so
that its optimal value is retained over its life cycle.

Building System
- roofing, mechanical and electrical usually have a much
shorter life span that their supporting structures. These
services are in constant need of regular maintenance to
ensure that they continue to function properly and that they
retain their value and good appearance.
What is maintenance?
Maintenance – the combination of all technical and
administrative action intended to retain their value and good
appearance.
Facility Maintenance – the set of ordered activities which,
when properly managed, allow for continual operation of a
facility .
Maintenance Management
♦All activities involved in keeping a
system’s equipment working

♦Objective:

Maintain system capability & minimize

total costs
Maintenance Information Management
Information plays an important role in properly managing any facility.

Categories of Information needed in Maintenance Management:

Making decisions in maintenance
organization

With all the information needed at hand, maintenance

management decisions are taken at 3 levels:
The Strategic Importance of Maintenance

Failure has far reaching effects on a

firm’s:
♦operation
♦reputation
♦profitability
♦customers
♦product
♦employees
♦profits
Maintenance Performance
Good Maintenance Strategy
Employee Involvement
Maintenance Benefits
Computerized Maintenance System
Increasing Repair Capabilities:Features of
A Good Maintenance Facility
End of discussion.