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CONTENTS
Chapter 6 Data analysis and interpretations using various charts and 72-92
graphs
Chapter 7 Findings 93-94
Chapter 8 Limitations if any 95
Chapter 9 Expected contribution from the study 96-97
Appendix and Bibliography 98-101
Stress has become a major concern of the modern times as it can cause harm to
employees’ health and performance. Work related stress costs organization high each
year through sickness, turnover and absenteeism.
How do you cope with stress in the workplace to achieve a more balanced lifestyle?
Stress is a part of everybody's life. Depending on the level of stress, it can control our
lives, especially in the workplace. We begin to spend several long hours at work, and
thus have less time for other things. Stressed employees may be unhappy and thus
produce nominally. Stress can deteriorate social and family relationships and eventually
burn you out; ultimately it can take toll on your health. Organizations need to recognize
stress as a problem and decide whether or not to act upon it. So, it becomes necessary for
every organization to know the level of stress and its consequences on the employee
performance as well as productivity so as to overcome it.
Situations themselves are not stressful, they simply happen. The stress results from the
way we perceive those situations. Stress often occurs when we feel we are powerless to
change the things that are impacting on our lives.
This study on the impact of stress on employees of Reliance Life Insurance Ltd was
conducted to know the level of stress and its consequences faced by the employees .
Primary objective
Secondary objective
Stress is emerging as a major problem for many successful people. Stress has become a
major concern of the modern times as it can cause harm to employees’ health and
performance. Stress can deteriorate social and family relationships and eventually burn
you out; ultimately it can take toll on your health. Organizations need to recognize stress
as a problem and decide whether or not to act upon it.
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The study will help in understanding the factors that leads to stress at work and the
measures taken to overcome stress of the employees.
The study will further lead to recognition of the stressors which may affect their
employees’ performance on work. The study may lead to recognition of the more
advanced and latest technology for reducing the stress of the employees.
The study will lead to solving the problems of the employees at work. It will define the
ways in which the organization can further in making the climate of the organization
friendlier.
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• As with all great pioneers, there is more than one unique way of describing the true
genius of Dhirubhai: The corporate visionary, the unmatched strategist, the proud
patriot, the leader of men, the architect of India’s capital markets, the champion of
shareholder interest.
• But the role Dhirubhai cherished most was perhaps that of India’s greatest wealth
creator. In one lifetime, he built, starting from the proverbial scratch, India’s largest
private sector enterprise.
• When Dhirubhai embarked on his first business venture, he had a seed capital of
barely US$ 300 (around Rs 14,000). Over the next three and a half decades, he
converted this fledgling enterprise into a Rs 60,000 crore colossus—an achievement
which earned Reliance a place on the global Fortune 500 list, the first ever Indian
private company to do so.
• Dhirubhai is widely regarded as the father of India’s capital markets. In 1977, when
Reliance Textile Industries Limited first went public, the Indian stock market was a
place patronized by a small club of elite investors which dabbled in a handful of
stocks.
• Under Dhirubhai extraordinary vision and leadership, Reliance scripted one of the
greatest growth stories in corporate history anywhere in the world, and went on to
become India’s largest private sector enterprise.
• Through out this amazing journey, Dhirubhai always kept the interests of the ordinary
shareholder uppermost in mind, in the process making millionaires out of many of the
initial investors in the Reliance stock, and creating one of the world’s largest
shareholder families.
RELIANCE CAPITAL
Reliance Life Insurance Company Limited is a part of Reliance Capital Ltd. of the
Reliance - Anil Dhirubhai Ambani Group. Reliance Capital is one of India’s leading
private sector financial services companies, and ranks among the top 3 private sector
financial services and banking companies, in terms of net worth. Reliance Capital has
interests in asset management and mutual funds, stock broking, life and general
insurance, proprietary investments, private equity and other activities in financial
services.
• Reliance Capital sees immense potential in the rapidly growing financial services
sector in India and aims to become a dominant player in this industry and offer fully
integrated financial services.
• Reliance Life Insurance is another step forward for Reliance Capital Limited to offer
need based Life Insurance solutions to individuals and Corporates.
Reliance capital entered into the life insurance business by acquiring AMP Sanmar in
October 2005. The business was thereafter renamed Reliance Life Insurance. Today
RLIC has over 20 products - 16 individual plans and 4 employee benefit plans - including
the two new innovative products – Connect to Life and Reliance Money Guarantee Plan -
that were launched recently.
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Reliance Life Insurance Company (RLIC) has been accorded the ISO 9001-2000
certificate for its best-in-class management systems in Quality, Customer & Process
orientation.
With this, RLIC is one of the only two life insurance companies in India to get ISO
9001:2000 certification covering all functional areas.
The scope of the certification covers the entire gamut of business processes ranging from
product design, sales - front-end and back-end operations, customer care and investment,
to all business support functions. The certification has been awarded by internationally
acclaimed Bureau VERITAS and is valid till 2010 subject to continued satisfactory
operation of RLIC's Quality Management System.
Reliance Life Insurance is the fastest growing life insurance company in India and has an
incremental market share of 4 per cent amongst private insurers. The company has third
largest distribution network in terms of number of agents operating out of 143 locations
across the country.
CORPORATE OBJECTIVE
At Reliance Life Insurance, we strongly believe that as life is different at every stage, life
insurance must offer flexibility and choice to go with that stage. We are fully prepared
and committed to guide you on insurance products and services through our well-trained
advisors, backed by competent marketing and customer services, in the best possible
way.
Vision
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Mission
Create unmatched value for everyone through dependable, effective, transparent and
profitable life insurance and pension plans.
Our Goal
Reliance Life Insurance would strive hard to achieve the 3 goals mentioned below:
Create best value for Customers, Shareholders and all Stake holders
Achievements
• RLIC has been one of the fast gainers in market share in new business premium
amongst the private players with an incremental market share of 4.1% in the
Financial Year 2007-08 – from 3.9% in April 07 to 8% in Feb 08. ( Source:
IRDA)
• Also continues to be amongst the fast growing Private Life Insurance
Companies with a YOY growth of 195% in new business premium as of
Mar’08.
• A Company that has crossed 1.7 Million policies in just 2 years of operation,
post take over of AMP Sanmar business.
• Initiated Express Life – an Unique ’Over the Counter’ sales process for Unit
Linked Insurance Policies in the Industry.
• Accomplished a large distribution ramp-up in the Industry in a short span of time
by opening 600 branches in 10 months taking the overall branch network above
740.
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Reliance has number of insurance products in it’s Portfolio. It offers different products
for different customer profile. It target its product according to the needs of people which
make them its customer.
Protection Plans
In today’s uncertain world, there could be calamity at every step of the life. It is up to you
to ensure that your family stays protected always.
Reliance Protection Plans helps you do exactly the same. You have a wide range of
options to choose a plan from. Right from limited period plans to lifetime protection
plans, you can opt for the one that suits your lifestyle.
While we understand that nothing can compensate for the loss of a life, we intend to
provide you the peace of mind. Investing in Reliance Protection Plans would mean your
family’s future is in safe hands.
Plan, which offers you comprehensive coverage for a specified period of time to suit your
need.
received your lump sum—that is exactly what the Reliance Special Endowment Plan
offers you with other added benefits.
In life, you have always given your family whatever they have wanted. Yet, there are
some promises you have to fulfill, such as taking your family for a vacation, or buying
that dream house.
Set aside some money to achieve these specific goals with the help of Reliance Savings
& Investment Plans. The plan allows you to experience the joys of life and provide for
your family’s needs.
Enjoy life without worrying about the promises you have made—we are here to fulfil
them.
to choose the right investment mix to reap maximum benefits. It also provides you with
enhanced Life Cover.
pace with your changing lifestyle. As your income grows, your family will have
sufficient cover.
Retirement Plans
You are a young and earning individual. The income you earn allows you to enjoy life,
your only worry being whether you will be able to continue the same lifestyle after
retirement.
A Reliance Retirement Plan will help you save money for your retirement. It ensures that
you continue to get some income after retirement thereby ensuring that you do not have
to depend on any other person or make any compromises to maintain the same lifestyle.
Invest in a Reliance Retirement Plan today and enjoy life after retirement on your own
terms.
Child Plans
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Being a parent is one of the joys of life. Your child looks up to you and depends on you
for love, protection and support. You want to provide your child with the best in life.
The Reliance Child Plan helps you save systematically so that you can secure your
child’s future needs. Be it higher education, his or her first home or any other
requirement, you will always be there for your child when he or she needs you.
So, invest in a Reliance Child Plan right away—it is the best gift you could ever give
your child.
It takes a lot for a dream to become a reality. And money is surely an important part of it.
Reliance Endowment Plan gives you just the financial independence to realise your
dreams in the future. It lets you decide how much you would like to set as your Sum
Assured based on your current financial position and your expected future expenses.
Key Features
3. More Value for your money by way of High Sum Assured Rebate
4. Choose to add the Benefit of three Riders-Reliance Term Life Insurance Benefit Rider,
5. Reliance Critical Conditions Rider and Reliance Accidental Death and Total and
6.Permanent Disablement Rider
While most insurance plans block your money for a certain period of time, Reliance Cash
Flow Plan gives you the double benefit of life insurance along with easy liquidity through
lump sum cash. It provides money periodically when you need it.
It lets you live life to the fullest today and at the same time, helps you stay protected for
tomorrow by giving you the flexibility of receiving a specified percentage of the Sum
Assured at specified intervals
Key Features
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Easy Liquidity - Get periodic cash flows at the end of the fourth year and thereafter at the
end of every three years
On maturity, accumulated bonuses along lump sum payout receive with final
More value for your money by way of High Sum Assured Rebate
Full Sum Assured plus bonuses in case of your unfortunate death. This is
Option to add two Riders - Critical Illness Rider & Accidental Death Benefit and Total
and Permanent Diablement Rider.
There are times when late working hours take precedence over your health check-ups.
And there are times when a visit to the doctor seems more important than dividends on
your shares. In the rat race to make money, we often forget to take care of ourselves.
We understand this predicament. Here is a plan that will ensure that your wealth keeps
increasing constantly and yet your health does not take a backseat. The Reliance
Wealth+Health Plan. A plan that gives you the benefits of wealth bhi. health bhi.
Life changes. And as it does, so do your priorities. After all, the circumstances of your
life can determine the type of health coverage you need.
India has made rapid strides in the health sector. Since Independence, life expectancy has
gone up markedly and survival rates have also increased, still critical health issues
remain. Infectious diseases continue to claim a large number of lives.
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Perhaps you're a freshly minted graduate, a joyful newlywed, retiring early or between
jobs. Maybe you're running your own business or raising a family — or both. In any of
the situations, GOOD or BAD, health cannot be taken for granted. All are affected by the
rising costs of medical expenses. That’s why it is important to plan early and in advance.
Reliance Wealth + Health Plan, a health insurance plan underwritten by Reliance Life
Insurance Company Limited, is designed to work in conjunction with contributions
towards savings. The uniqueness of this plan is that it not only provides benefits for
covered injuries but also for other injuries by encashment from the unit fund. This plan
from Reliance Life offers the Hospitalization and Surgical Benefits and also covers
Critical Illnesses. In short this plan provides you with a personalised quality health cover
that fits your lifestyle.
Key Feature
You have always aspired for the best in life. And we help you achieve that.
Here’s a unique plan which combines protection and savings. It also offers complete
flexibility to gain control over your investments vis-à-vis your financial needs and risk
appetite.
We value your regular investments and thus reward you with guaranteed additions thus
promising unmatched benefits. This plan also offers you a unique option of moving from
a conservative fund to an aggressive fund systematically, to take advantage of the Rupee
cost averaging model.
A plan that promises you, what you ought to deserve as you reach greater heights in life.
What more can you ask for except gifting yourself with Reliance Super Invest Assure
Plan
Guaranteed additions at the rate of 50% of your first year’s basic premium at interval of
every 5 years from 10th year till policy is in force.
Investment opportunity with flexibility -Choose from 8 pure investment fund options.
Life is indeed delightful if you have the freedom to make choices. The Reliance
Automatic Investment Plan gives you just that ample freedom! And we make this
freedom more enjoyable by giving you a sense of security. Whether it’s your insurance or
investments, we let you make the choice and leave the rest to us.
So allow us to take over and you can be rest assured, because for us your LIFE comes
FIRST… always.
This plan promise enhanced Life Cover, with complete flexibility to gain control over
your investments in tune with your financial needs and your risk appetite. A plan that
promises you what you deserve as you reach greater heights in life.
For a select few like you, the Reliance Automatic Investment Plan is an enhanced Unit
Linked plan addressing comprehensive needs to strike that perfect balance of protection
and Savings with full flexibility as you grow in your career. The Reliance Automatic
Investment Plan gives you full flexibility to choose just the right investment mix to reap
higher benefits.
Key Features
Life Stage asset allocation to ensure automatic change in investment patterns, under the
Ready-made Plan option
Freedom to decide your own fund mix based on your risk profile under the Tailor-made
Plan
Allows Systematic Transfer Plan to average out the cost of unit purchased in equality
Option to avail of Accidental Death and Total & Permanent Disability and Term
Insurance riders
The journey of life, even though it may seem simple, comes with its own twists and turns,
some good, some unfortunate. And along with these moments come new dreams. With
every little twist, our dreams change and so do our ambitions. And most of all we desire a
security that will help us follow our dreams, both financial and emotional. It is this
security that Reliance Life Insurance Company Limited promises to bring to you with its
Total Investment Plan Series I Insurance.
We value your dreams in this journey of life. Reliance Total Investment Plan Series I
-Insurance (TIPS-I -Insurance) helps you bring them to reality.
Key Features
This is a Single Premium unit linked savings life insurance plan with options to purchase
the same plan with reduced allocation charges in subsequent policy years. Since more
Premium is allocated towards investment due to lower allocation charges on subsequent
purchases, greater would be the returns. Purchasing the same plan in the subsequent years
is an option.
Once you purchase the first policy there will full flexibility, as to when second and
subsequent purchase can be made and how much Premium should be paid for each
purchase subject to the following:
The minimum Premium on each purchase should be at least Rs. 25000 for life assured
aged up to 40 and Rs. 50000 for life assured aged 41 to 64.
All the polices should mature on maturity date of the first purchase.
The term of the polices purchased during second, third, fourth and fifth policy years will
be 9, 8, 7 and 6 respectively.
New policy can be purchased only if all the previous polices are in force on the date of
purchase of new policy.
Plan Objective :
Tax benefit under Sec. 80C and Sec. 10(10D)* of Income Tax Act 1961
Life protection
With largest number of life insurance policies in force in the world, Insurance
happens to be a mega opportunity in India. It’s a business growing at the rate of 15-20 per
cent annually and presently is of the order of Rs 450 billion. Together with banking
services, it adds about 7 per cent to the country’s GDP. Gross premium collection is
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nearly 2 per cent of GDP and funds available with LIC for investments are 8 per cent of
GDP.
Yet, nearly 80 per cent of Indian population is without life insurance cover while
health insurance and non-life insurance continues to be below international standards.
And this part of the population is also subject to weak social security and pension
systems with hardly any old age income security. This itself is an indicator that growth
potential for the insurance sector is immense.
Insurance is a federal subject in India. There are two legislations that govern the
sector- The Insurance Act- 1938 and the IRDA Act- 1999. The insurance sector in India
has come a full circle from being an open competitive market to nationalization and back
to a liberalized market again. Tracing the developments in the Indian insurance sector
reveals the 360-degree turn witnessed over a period of almost two centuries.
insured, the insurers pay the financial losses suffered by the insured as a result of the
occurrence of unforeseen events.
With the help of Insurance, large number of people exposed to a similar risk make
contributions to a common fund out of which the losses suffered by the unfortunate
few, due to accidental events, are made good
○ Nearly 80% of the Indian population is without Life, Health and Non-life
insurance
○ Life insurance penetration is low at 4.1% in 2006-07
○ Non-life penetration is even lower at 0.6% in 2006-07
○ The per capita spend on life and non-life insurance is US$33.2 and US$5.2
(2006-07), respectively compared to a world average of US$330 and
US$224
○ Strong economic growth with increase in affluence and rising risk
awareness leading to rapid growth in the Insurance sector
○ Innovative products such as Unit Linked Insurance Policies are likely to
drive future industry growth
○ Investment opportunities exist in both Life and Non-life segments
○ Total estimated investment opportunity of US$14-15 billion
STRUCTURE
Indian Insurance market was opened to private & foreign investment in 1999-2000
➢ Major international players like AIG, Aviva, MetLife, New York Life,
Prudential, Allianz, Sun Life, Standard Life and Lombard are already present with
minority stakes in joint ventures with Indian companies for both Life and Non-life
segments
➢ Life Insurance market is still dominated by Life Insurance Corporation (LIC) - a
public sector company which has 75% share of first year premium in 2006-07
➢ In Non-life, private sector companies (almost all are joint ventures with foreign
insurers) accounted for 34% of the market in 2006 to 07.
POLICY
FDI up to 26% is permitted under the automatic route subject to obtaining a license
from the Insurance Regulatory and Development Authority (IRDA)
Insurance Regulatory Development Authority (IRDA) is the regulator for the Insurance
industry
In a landmark move the government detariffed the General Insurance business on 1st
January 2007
Life insurance is a guarantee that your family will receive financial support, even
in your absence. Put simply, life insurance provides your family with a sum of money
should something happen to you. It thus permanently protects your family from financial
crises.
money-saving scheme, which empowers you to accumulate wealth-to buy a new car, get
your children married and even retire comfortably.
Collective bearing of risk - Insurance is a device to share the financial loss of few
among many others. Insurance is a mean by which few losses are shared among larger
number of people. All the insured contribute the premiums towards a fund and out of
which the persons exposed to a particular risk is paid.
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Small capital to cover larger risks - Insurance relieves the businessmen from security
investments, by paying small amount of premium against larger risks and uncertainty.
insured's For the purpose of availing income-tax exemptions also, people invest in
insurance.
Risk Free trade - Insurance promotes exports insurance, which makes the foreign trade
risk free with the help of different types of policies under marine insurance cover.
Asset Protection
From an investor's point of view, an investment can play two roles - asset
appreciation or asset protection. While most financial instruments have the underlying
benefit of asset appreciation, life insurance is unique in that it gives the customer the
reassurance of asset protection, along with a strong element of asset appreciation.
Each of us has some goals in life for which we need to save. For a young, newly
married couple, it could be buying a house. Once, they decide to start a family, the goal
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changes to planning for the education or marriage of their children. As one grows older,
planning for one's retirement will begin to take precedence.
Clearly, as your life stage and therefore your financial goals change, the
instrument in which you invest should offer corresponding benefits pertinent to the new
life stage.
Life insurance is the only investment option that offers specific products tailor-made for
different life stages. It thus ensures that the benefits offered to the customer reflect the
needs of the customer at that particular life stage, and hence ensures that the financial
goals of that life stage are met.
The table below gives a general guide to the plans that are appropriate for different life
stages.
Life Insurance
Life Stage Primary Need Product
Young &
Asset creation Wealth creation plans
Single
Children's
Married education, Education insurance,
mortgage protection &
With kids Asset creation wealth creation plans
and protection
stages
Protection:
Savings through life insurance guarantee full protection against risk of death of
the saver. Also, in case of demise, life insurance assures payment of the entire amount
assured (with bonuses wherever applicable) whereas in other savings schemes, only the
amount saved (with interest) is payable.
Aid to Thrift:
Life insurance encourages 'thrift'. It allows long-term savings since payments can
be made effortlessly because of the 'easy installment' facility built into the scheme.
(Premium payment for insurance is monthly, quarterly, half yearly or yearly).
For example: The Salary Saving Scheme popularly known as SSS, provides a convenient
method of paying premium each month by deduction from one's salary.
In this case the employer directly pays the deducted premium to LIC. The Salary Saving
Scheme is ideal for any institution or establishment subject to specified terms and
conditions.
Liquidity:
In case of insurance, it is easy to acquire loans on the sole security of any policy
that has acquired loan value. Besides, a life insurance policy is also generally accepted as
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Tax Relief:
Life Insurance is the best way to enjoy tax deductions on income tax and wealth
tax. This is available for amounts paid by way of premium for life insurance subject to
income tax rates in force.
Assesses can also avail of provisions in the law for tax relief. In such cases the assured in
effect pays a lower premium for insurance than otherwise.
A policy that has a suitable insurance plan or a combination of different plans can
be effectively used to meet certain monetary needs that may arise from time-to-time.
Children's education, start-in-life or marriage provision or even periodical needs for cash
over a stretch of time can be less stressful with the help of these policies.
Alternatively, policy money can be made available at the time of one's retirement from
service and used for any specific purpose, such as, purchase of a house or for other
investments. Also, loans are granted to policyholders for house building or for purchase
of flats (subject to certain conditions).
Policies can also be taken, subject to certain conditions, on the life of one's spouse
or children. While underwriting proposals, certain factors such as the policyholder’s state
of health, the proponent's income and other relevant factors are considered by the
Corporation.
insurance to female lives with some extra premium or on restrictive conditions. However,
after nationalization of life insurance, the terms under which life insurance is granted to
female lives have been reviewed from time-to-time.
At present, women who work and earn an income are treated at par with men. In
other cases, a restrictive clause is imposed, only if the age of the female is up to 30 years
and if she does not have an income attracting Income Tax.
In 'without' profit plan the contracted amount is paid without any addition. The
premium rate charged for a 'with' profit policy is therefore higher than for a 'without'
profit policy.
PRINCIPLES OF INSURANCE
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Insurance is a specialized type of contract. Apart from the usual essentials of a valid
contract, insurance contracts are subject to some additional principles. These principles
provide the framework within which the product and all the contracts of insurance
operate.
These 6 principles are applicable to all the products, both life and Non-Life.
These principles provide the framework within which the products and all the
contracts of Life Insurance operate.
The insurance sector in India has come a full circle from being an open
competitive market to nationalization and back to a liberalized market again.
Tracing the developments in the Indian insurance sector reveals the 360-
degree turn witnessed over a period of almost 190 years.
The business of life insurance in India in its existing form started in India in
the year 1818 with the establishment of the Oriental Life Insurance Company in
Calcutta.
Some of the important milestones in the life insurance business in India are
1912 - The Indian Life Assurance Companies Act enacted as the first statute to
regulate the life insurance business.
1928 - The Indian Insurance Companies Act enacted to enable the government
to collect statistical information about both life and non-life insurance businesses.
1956 - 245 Indian and foreign insurers and provident societies taken over by
the central government and nationalized. LIC formed by an Act of Parliament, viz.
LIC Act, 1956, with a capital contribution of Rs. 5 crore from the Government of
India.
The General insurance business in India, on the other hand, can trace its roots
to the Triton Insurance Company Ltd., the first general insurance company
established in the year 1850 in Calcutta by the British.
Some of the important milestones in the general insurance business in India are:
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1907 - The Indian Mercantile Insurance Ltd. set up, the first company to transact
all classes of general insurance business.
1968 - The Insurance Act amended to regulate investments and set minimum
solvency margins and the Tariff Advisory Committee set up.
107 insurers amalgamated and grouped into four companies viz. the National
Insurance Company Ltd., the New India Assurance Company Ltd., the Oriental Insurance
Company Ltd. and the United India Insurance Company Ltd. GIC incorporated as a
company.
Before insurance sector was opened to the private sector Life Insurance
Corporation (LIC) was the only insurance company in India. After the opening up of
Insurance sector in India there has been a glut of insurance companies in India. These
companies have come up with innovative and flexible insurance policies to cater to
varying needs of the individual. Opening up of the Insurance sector has also forced the
LIC to tighten up its belt and deliver better service. All in all it has been a bonanza for the
consumer.
The life insurance business in India started since 1818. Till 1956, the insurance
business was mixed and decentralized. In 1956, the life insurance business of all
companies was nationalized and a single monolithic organization, the Life
Insurance Corporation of India (LIC), was set up. The Insurance Regulatory and
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With an annual growth rate of 15-20% and the largest number of life insurance
policies in force, the potential of the Indian insurance industry is huge. Total value of the
Indian insurance market (2004-05) is estimated at Rs. 450 billion (US$10 billion).
According to government sources, the insurance and banking services' contribution to the
country's gross domestic product (GDP) is 7% out of which the gross premium collection
forms a significant part. The funds available with the state-owned Life Insurance
Corporation (LIC) for investments are 8% of GDP.
Till date, only 20% of the total insurable population of India is covered under
various life insurance schemes, the penetration rates of health and other non-life
insurances in India is also well below the international level. These facts indicate the of
immense growth potential of the insurance sector.
The year 1999 saw a revolution in the Indian insurance sector, as major structural
changes took place with the ending of government monopoly and the passage of the
Insurance Regulatory and Development Authority (IRDA) Bill, lifting all entry
restrictions for private players and allowing foreign players to enter the market with some
limits on direct foreign ownership.
Though, the existing rule says that a foreign partner can hold 26% equity in an
insurance company, a proposal to increase this limit to 49% is pending with the
government. Since opening up of the insurance sector in 1999, foreign investments of Rs.
8.7 billion have poured into the Indian market and 21 private companies have been
granted licenses.
Innovative products, smart marketing, and aggressive distribution have enabled fledgling
private insurance companies to sign up Indian customers faster than anyone expected.
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Indians, who had always seen life insurance as a tax saving device, are now suddenly
turning to the private sector and snapping up the new innovative products on offer.
The life insurance industry in India grew by an impressive 36%, with premium income
from new business at Rs. 253.43 billion during the fiscal year 2004-2005, braving stiff
competition from private insurers. This report "Indian Insurance Industry: New Avenues
for Growth 2012", finds that the market share of the state behemoth, LIC, has clocked
21.87% growth in business at Rs.197.86 billion by selling 2.4 billion new policies in
2004-05. But this was still not enough to arrest the fall in its market share, as private
players grew by 129% to mop up Rs. 55.57 billion in 2004-05 from Rs. 24.29 billion in
2003-04
Though the total volume of LIC's business increased in the last fiscal year (2004-
2005) compared to the previous one, its market share came down from 87.04 to 78.07%.
The 14 private insurers increased their market share from about 13% to about 22% in a
year's time. The figures for the first two months of the fiscal year 2005-06 also speak of
the growing share of the private insurers. The share of LIC for this period has further
come down to 75 percent, while the private players have grabbed over 24 percent.
There are presently 12 general insurance companies with four public sector
companies and eight private insurers. According to estimates, private insurance
companies collectively have a 10% share of the non-life insurance market.
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With the initiation of the deregulation in the Indian insurance market, the
monopoly of big public sector companies in life insurance as well as general (non-life
insurance) market has been broken. New private players have entered the market and
with their innovative approaches and better use of distribution channels and technology,
they are eating in to the shares of established public sector companies in Indian Insurance
Market.
Since the deregulations have been put in to place, the market share of LIC has
come down to 71.4% in life insurance market while the private players have captured
around 17% market in the general insurance segment. It is said that, public sector
insurance companies such as LIC and New India Assurance are registered impressive
double-digit growths, which reflects on the overall health of the Indian insurance sector.
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Since nationalization, LIC has built up a vast network of 2,048 branches, 100 divisions
and 7 zonal offices spread over the country. The Life Insurance Corporation of India also
transacts business abroad and has offices in Fiji, Mauritius and United Kingdom. LIC is
associated with joint ventures abroad in the field of insurance, namely, Ken-India
Assurance Company Limited, Nairobi; United Oriental Assurance Company Limited,
Kuala Lumpur and Life Insurance Corporation (International) E.C. Bahrain. The
Corporation has registered a joint venture company in 26th December, 2000 in
Kathmandu, Nepal by the name of Life Insurance Corporation (Nepal) Limited in
collaboration with Vishal Group Limited, a local industrial Group. An off-shore company
L.I.C. (Mauritius) Off-shore Limited has also been set up in 2001 to tap the African
insurance market.
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General Insurance:
General insurance business in the country was nationalized with effect from 1st January
1973 by the General Insurance Business (Nationalization) Act, 1972. More than 100 non-
life insurance companies including branches of foreign companies operating within the
country were amalgamated and grouped into four companies, viz., the National Insurance
Company Ltd., the New India Assurance Company Ltd., the Oriental Insurance Company
Ltd., and the United India Insurance Company Ltd. with head offices at Calcutta,
Bombay, New Delhi and Madras, respectively. General Insurance Corporation (GIC)
which was the holding company of the four public sector general insurance companies
has since been de-linked from the later and has been approved as the "Indian Reinsure"
since 3rd November 2000. The share capital of GIC and that of the four companies are
held by the Government of India. All the five entities are Government companies
registered under the Companies Act.
The general insurance business has grown in spread and volume after nationalization.
The four companies have 2699 branch offices, 1360 divisional offices and 92 regional
offices spread all over the country. GIC and its subsidiaries have representation either
directly through branches or agencies in 16 countries and through associate/ locally
incorporated subsidiary companies in 14 other countries. A wholly- owned subsidiary
company of GIC, i.e. Indian International Pte. Ltd. is operating in Singapore and there is
a joint venture company, viz. KenIndia Assurance Ltd. in Kenya. A new wholly owned
subsidiary called New India International Ltd., UK has also been registered.
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i) Structure:
ii) Competition:
No Company should deal in both Life and General Insurance through a single Entity.
Foreign companies may be allowed to enter the industry in collaboration with the
domestic companies. Postal Life Insurance should be allowed to operate in the rural
market. Only one State Level Life Insurance Company should be allowed to operate in
each state.
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iv) Investments:
v) Customer Service
Reforms in the Insurance sector were initiated with the passage of the IRDA Bill
in Parliament in December 1999. The IRDA since its incorporation as a statutory body in
April 2000 has fastidiously stuck to its schedule of framing regulations and registering
the private sector insurance companies.
The other decisions taken simultaneously to provide the supporting systems to the
insurance sector and in particular the life insurance companies were the launch of the
IRDA’s online service for issue and renewal of licenses to agents. The approval of
institutions for imparting training to agents has also ensured that the insurance companies
would have a trained workforce of insurance agents in place to sell their products, which
are expected to be introduced by early next year.
Since being set up as an independent statutory body the IRDA has put in a
framework of globally compatible regulations. In the private sector 12 life insurance and
6 general insurance companies have been registered.
Insurers
Insurance industry, as on 1.4.2000, comprised mainly two players: the state
insurers
Life Insurers
General Insurers
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With effect from Dec'2000, these subsidiaries have been de-linked from the parent
company and made as independent insurance companies.
Public Sector
Private Sector
ICICI Prudential
Bajaj Allianz
Tata AIG
Private Sector
ICICI Lombard
Bajaj Allianz
IFFCO Tokio
Tata AIG
''LIBERALIZATION''
For a long period after Independence, Indian business was characterized by
government regulations-- the ‘license raj’. The government not only exercised control
over industrial growth and expansion, but also ran monopoly undertakings and took over
loss-making industries on the grounds of mismanagement. Then, in 1985, the late Mr
Rajiv Gandhi initiated the first set of economic reforms. After so many years of
developmental effort they had not been able to eradicate poverty, remove inequalities or
establish an egalitarian society. The resultant disillusionment came out in the open when
the socialist economies collapsed. As the Indian economy got further integrated with the
world’s, the necessity for globalization increased. This introduced a new buzzword--
Liberalization.
The term is used for a more ‘outward-oriented’ policy, which includes the
elimination of anti-export biases, lowering high import tariffs, reducing and phasing out
Quantitative Restrictions (QRs) on inputs and switching to tariff-related measures.
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However, the government would not completely abandon all forms of control and place
the entire economy at the mercy of MNCs. Liberalization and globalization would mainly
remove certain imbalances and restrictions that hamper the free flow of trade. The goals
of liberalization were to motivate Indian manufacturers to prefer updated technology and
to deliver the better products at lower costs. This would increase competition and provide
incentives to deliver world-class goods and services at affordable prices, which leads to
quality assurance.
THEORETICAL PERSPECTIVE
Stress
A physical, chemical or emotional factor that causes bodily or mental tension and may be
a factor in disease causation
Stress and stress management is a very personal, or subjective thing. It is based your
personality, experience, and what has worked in the past
Much stress comes from a feeling of powerlessness over a situation, or through conflict
with others.
Stress is a psychological and physiological response to events that upset our personal
balance in some way. These events or demands are known as stressors.
Work stress
Work-related stress is the response people may have when presented with work demands
and pressures that are not matched to their knowledge and abilities and which challenge
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their ability to cope. Stress occurs in a wide range of work circumstances but is often
made worse when employees feel they have little support from supervisors and
colleagues and where they have little control over work or how they can cope with its
demands and pressures.
There is often confusion between pressure or challenge and stress and sometimes it is
used to excuse bad management practice. Pressure at the workplace is unavoidable due to
the demands of the contemporary work environment. Pressure perceived as acceptable by
an individual, may even keep workers alert, motivated, able to work
and learn, depending on the available resources and personal characteristics. However,
when that pressure becomes excessive or otherwise unmanageable it leads to stress.
Stress can damage your workers’ health and your business performance.
Stress results from a mismatch between the demands and pressures on the person, on the
one hand, and their knowledge and abilities, on the other. It challenges their ability to
cope with work. This includes not only situations where the pressures of work exceed the
worker’s ability to cope but also where the worker’s knowledge and abilities are not
sufficiently utilized and that is a problem for them. A healthy job is likely to be one
where the pressures on employees are appropriate in relation to their abilities and
resources, to the amount of control they have over their work, and to the support they
receive from people who matter to them. As health is not merely the absence of disease
or infirmity but a positive state of complete physical, mental and social well-being
(WHO, 1986), a healthy working environment is one in which there is not only an
absence of harmful conditions but an abundance of health promoting ones. These may
include continuous assessment of risks to health, the provision of appropriate information
and training on health issues and the availability of health promoting organizational
support practices and structures. A healthy work environment is one in which staff have
made health and health promotion a priority and part of their working lives.
• 25% view their jobs as the number one stressor in their lives.
• Job stress is more strongly associated with health complaints than financial or
family problems.
• 25% have felt like screaming or shouting because of job stress, 10% are
concerned about an individual at work they fear could become violent.
• 9% are aware of an assault or violent act in their workplace and 18% had
experienced some sort of threat or verbal intimidation
• 19% had quit a previous position because of job stress
• 26% have been driven to tears because of workplace stress.
• 62% routinely find that they end the day with work-related neck pain.
• 44% reported stressed-out eyes.
• 38% complained of hurting hands
• 34% reported difficulty in sleeping because they were too stressed-out.
• 12% had called in sick because of job stress.
individual employee. The increase in job stress creates emotional, financial, and
workplace stress is estimated to cost companies more than $300 billion a year in
What Is Stress?
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Stress is the emotional and physical strain caused by our response to pressure from the
outside world. Common stress reactions include tension, irritability, inability to
concentrate, and a variety of physical symptoms that include headache and a fast
heartbeat.
It's almost impossible to live without some stress. And most of us wouldn't want to,
because it gives life some spice and excitement. But if stress gets out of control, it may
harm your health, your relationships, and your enjoyment of life.
• You and your spouse both work full time while you are raising your family. At
the same time, your parents are retired, in ill health, and are dependent on your
help with shopping and running errands.
• You are a single person living alone, and your salary isn't rising as fast as the rate
of inflation. It's getting harder each month to pay the bills.
• You are a divorced parent and share the custody of your children with your
former spouse. But the friction between the two of you on matters concerning the
children is becoming more bitter and more frequent.
• The expectations and competition at your workplace is becoming fierce. You find
yourself coming in early, staying late, and taking on more work than you can
handle.
• Tension
• Irritability
• Inability to concentrate
• Trouble sleeping
• Dry mouth
• A pounding heart
• Difficulty breathing
• Stomach upset
• Frequent urination
• Sweating palms
• Almost everyone experiences events that they find difficult to cope with. In a
recent poll, 89 percent of people said they had experienced serious stress in their
lives.
• According to one study, middle-aged men under severe stress who lacked
emotional support were five times more likely to die within seven years than
those who had the same amount of stress but had close personal ties.
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• A recent study indicated that stress-management programs may reduce the risk of
heart problems, including heart attack, by up to 75 percent in people with heart
disease.
Stress-related mental disorders have been called the fastest-growing occupational (work-
related) disease in the U.S.A.
Personality type plays a role in reaction to stress. For example, people who drive
themselves hard and are impatient (sometimes called Type A personalities) may be more
at risk for stress-related physical problems. Certain occupations, such as law enforcement
or air traffic control, are clearly more stressful than others. In addition, people with a
personal or family history of mental illness may be affected more by stress.
Putting It All Together
Here is a summary of the important facts and information related to stress:
• Stress is the emotional and physical strain caused by our response to pressure
from the outside world.
• The mental symptoms of stress include tension, irritability, inability to
concentrate, feeling excessively tired, and having trouble sleeping.
• The physical symptoms of stress include dry mouth, a pounding heart, difficulty
breathing, stomach upset, frequent urination, sweating palms, and tense muscles
that may cause pain and trembling.
• The four types of stress signs include changes in body functions and physical
health, changes in emotions and feelings, changes in behavior, and changes in
thoughts.
• Stress has been linked to serious diseases such as heart disease and cancer, and to
a variety of other physical and emotional disorders.
• One method of stress management is called the TARP method, which involves
noticing early signs of stress, figuring out the causes, dealing with the effects on
the body, and developing good stress-reduction techniques.
• Other methods of managing stress include humor, meditation, hobbies,
biofeedback, and massage therapy.
• Medication can be useful for dealing with short periods of acute stress, but it does
not address the underlying problem.
• Some people find it helpful to see an expert in stress management, who can assess
which techniques best suit their skills, temperament, and needs. Professional who
help individuals cope with stress include psychologists, psychotherapists, nurses,
physicians, exercise instructors, and dietitians
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• Do you have "me last" syndrome, feeling you have to look after everyone else's
needs before you think of your own?
• Do you feel worthless unless everyone likes you all the time?
• Are you guilty of "awful-izing," which means always expecting the worst? For
example, if family members are late, do you often imagine they are injured or
dead?
"Respond"
"Responding" in the days of early man meant fighting the source of stress or running
away from it. Your body will still produce a physical "alarm response" that pumps stress
hormones through your body, tensing your muscles and speeding up your heart. This
"alarm response" in most cases doesn't do us any good - and it can be harmful.
You can learn to turn off the alarm response and regain control. You can learn to respond
calmly, and deal actively and positively with your stress, whether it is caused by outside
or internal factors.
Four useful techniques for responding calmly are:
1. Time out. A brief time out is the simplest possible approach to stress:
• Stop the activity (or the conversation) that was causing you stress.
• If you can move away, go to another room, or go for a short walk.
• If you can't move away, count to 10 silently before you speak again.
2. Breathing. You can often tell if people are under stress because of the way they are
breathing. For example, customs officers have noticed that smugglers are the people
taking fast, shallow breaths. If you learn to control your breathing, it will help you regain
control over the effects of stress.
• Watch babies breathing; their abdomens expand when they breathe in.
• Watch a tense adult breathing; there may be no movement of the abdomen. All
the work is being done by the chest.
Abdominal breathing can be very soothing, because it slows you down. It is also
efficient, bringing a good supply of oxygen to your brain. Prepare for stressful times by
practicing your breathing now:
• Check your breathing pattern by putting one hand on your chest and one hand on
your stomach. If your lower hand moves and your top hand does not, you are
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doing abdominal breathing. But if your top hand moves and your bottom one does
not, you are doing chest breathing.
• To do abdominal breathing, get your stomach relax. Breathe in deeply, then
breathe all the air out. Let your lungs fill
• Practice this "belly breathing" whenever you have spare time (for example, while
you are driving).
• Whenever you are stressed, worried, or tense, use your breathing to help calm
yourself down. Take a deep breath and quietly let it go out completely, then let
your abdomen expand as the air comes back into your lungs. Keep noticing your
abdominal breathing for another few breaths.
For a variation on this breathing technique, try "10-to-one countdown" breathing:
• Start with abdominal breathing, letting all the breath out and then allowing your
abdomen to expand as your lungs fill up again.
• When you breathe out again, say "10," letting go of tension as if it is being carried
out of your body with the air.
• Next time you breathe out, say "nine," and so on, all the way down to "one."
• When you get to "one," start again.
• Each time you breathe out, tell yourself you are letting go of tension.
• Many people repeat this sequence slowly for a period of 15 to 20 minutes. They
find that with each new countdown, they reach a deeper level of relaxation.
When we are under stress, we often feel things are happening too fast. Another technique,
called slow-down breathing, can help you get settled down and in control. It starts with
abdominal breathing, and uses cue words to help you focus and clear your mind.
Examples of cue words are:
• As you breathe in, silently say "calm"
• As you breathe out, silently say "smiling"
• As you breathe in, say "present"
Practice breathing techniques for five or 10 minutes until you get the feel of it, then again
several times a day for a few moments. Then it will be instantly ready to use as a "mini-
tranquilizer" whenever you notice yourself starting to feel tense or out of control.
3. Progressive muscle relaxation. This technique will help you get rid of the muscle
tension that is a major sign of uncontrolled stress, and which can lead to headaches, back
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pain, and muscle pulls. It is based on the principle that muscles go to a deeper level of
relaxation after they have been tensed.
• Lie on the floor or on a firm bed, or sit in a chair that has good head support.
• Close your eyes and breathe deeply two or three times.
• Next, tighten up the muscles of different parts of your body in turn; keep them
tight while you count silently to five; then let go and imagine the tension going
out as you relax and smooth the muscles.
• Start with your face. Squint your eyes, tighten your teeth and jaw, and wrinkle
your forehead. Feel the tension while you count silently to five, and then let go of
it. Feel the warmth of relaxation coming to your face.
• Next, pull your shoulders up until they nearly touch your ears. Feel the tension
while you count silently to five. Then let go.
• When you have finished, notice the tension and release in all your muscles.
Breathe deeply a few times, and feel relaxed, refreshed, and comfortable.
4. Thought-stopping. This is a good technique for dealing with stress that comes from
your own negative feelings. When you notice negative thoughts, just say "stop!" to
yourself. It may sound too simple to be effective - but it works, even though you may
have to repeat the word several times until the negative thoughts are interrupted.
Sometimes, using mental images can help you stop the negative thoughts:
• Imagine that the negative thoughts are coming from a tape recorder, and that you
can push the "stop" button or turn down the volume to zero.
• Imagine sticky paper that catches your negative thoughts as they fly about.
• Imagine a "stop" sign that blocks your negative thoughts.
• Imagine a box that your negative thoughts get trapped in.
• Imagine you are driving through a car wash that washes the thoughts away.
"Prevent"
There are simple things you can do to help your body and mind withstand stress. These
will help you improve your immune system, your energy level, your self-esteem, and
your sense of well-being.
1. Relaxation. Relaxing regularly will help prevent stress.
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• Set aside just 15 minutes every day, whether you are feeling stressed or not.
• Go through whatever relaxation procedures work best for you. Techniques such as
yoga and stretching can be effective, as can progressive muscle relaxation.
2. Regular exercise. If you know people who run, swim, or bicycle regularly, you may
notice that they have less stress than others. When your body is in first-class condition,
your mind and emotions will also benefit. Regular exercise is one excellent way to
"stress-proof" yourself, or at reduce the bad effects of stress.
Exercise can make you look better, sleep better, concentrate better, and withstand disease
better. It will also improve your mood and make you feel better about yourself. The best
exercise for stress-proofing is aerobic activity, which uses your whole body. This
includes jogging, bicycling, brisk walking, cross-country skiing, aerobic dancing,
swimming, rowing, skating, and stair-stepping.
• If you are not used to exercise, start with walking. Walk briskly for about 20
minutes, three times a week.
• As you get in shape, take longer walks, or switch to a more vigorous form of
activity.
• If you don't have access to a lake, mountain, or country road to row, ski, or bike
on, substitute on machines at home or in a gym. But whenever you can, get out
into nature. The quietness and change of scene will help your stress levels.
3. Eating right. You will be much better able to withstand stress if your body feels good,
and it can't feel good if you don't feed it properly.
• Make sure you have three good meals a day, with plenty of fruit, vegetables, and
filling food like bread, rice, or noodles.
• If you get hungry between meals, plan for a nutritious snack like fruit, yogurt, or a
bagel. If you take a snack to work with you, you won't be tempted by junk food.
4. Chemicals: alcohol and drugs. People may be tempted to take a drink or drugs to deal
with stress. It doesn't help. Alcohol may seem to calm you down, but it only masks the
symptoms of stress for a while. Excessive alcohol (and drugs) will give you a rebound;
you are likely to feel more stressed than ever when the effects wear off.
One or two drinks a day, such as a glass of wine or beer with dinner, usually won't harm
you. If you are regularly drinking much more than that, cut down - and if that is hard to
do, get some help.
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5. Tobacco. People often say that a cigarette "calms their nerves," but tobacco is really a
stimulant. If you are afraid that quitting would cause you too much stress, talk to your
doctor about prescribing a nicotine patch or gum to help ease the difficulty of withdrawal.
Patches or gum work best if you also join a quit-smoking group or use a good self-help
program that helps you learn to be a nonsmoker. In the long run, you will become a
calmer person if you stop smoking.
6. Caffeine. People have different reactions to caffeine, and most people can take two or
three cups of coffee or tea a day without trouble. But you might try cutting down your
caffeine intake, to see if you are less jumpy. (If you get a headache for a few days, don't
worry; that's a normal withdrawal symptom, and it will go away within a week.)
Humor
Many stress-management experts recommend keeping a sense of humor during difficult
situations. Laughing releases muscle tension and helps a person maintain perspective.
Activities as simple as watching a funny movie, listening to a tape of a comedian's
routine, or sharing time with a humorous friend can provide a psychological lift and
relieve stress.
Hobbies
Regular leisure activities are important in reducing stress. Many people benefit from
making time for positive leisure pursuits rather than, for example, spending time
watching television in the evening (although that, too, can be relaxing to some degree).
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Biofeedback
Biofeedback provides a way for people to learn to control activities over which they
normally have no awareness, such as heart rate and muscle tension. It is considered by
many health professionals to be a valuable therapeutic tool for reducing stress.
Biofeedback involves no discomfort and no risk.
Biofeedback relies on sensitive electronic equipment. Sensors are placed on the body at
various locations to measure skin temperature and muscle activity. The sensors are
attached to a monitor that detects fluctuations when a person is anxious and displays
signals in the form of beeps or light flashes. By watching the monitor, a person learns to
control these stressful responses.
Massage Therapy
Massage is the gentle practice of manipulating the body's tissues in order to soothe and
heal. It is one of the most ancient of the healing arts, and more people today are relying
on it for natural, drug-free relief from the effects of busy, overstressed lives. Massage can
relax the entire body and provide new energy that lingers long after the massage is over.
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A number of research studies have shown that massage reduces heart rate, lowers blood
pressure, increases blood circulation and lymph flow, relaxes muscles, improves range of
motion, and increases the production of endorphins, which are the body's own natural
painkillers. There are a number of massage therapy techniques, including Swedish
massage and Shiatsu.
Massages can be for the full body or particular areas of the body, such as the back and
shoulders. Some people choose to wear some clothing during a massage; others prefer to
undress or use a dressing gown. During a massage, the person is warmly covered, and
only the part of the body on which the therapist is working is uncovered.
. Study the way you react to stress. This requires your honesty to determine whether
your own coping mechanisms are effective or not. If not, then look for other means.
. Take care of your body. This is often the most neglected aspect of stress management.
Get enough rest and eat well. Your health is the most vital factor in stress management.
. Change your mindset. Oftentimes, stress is produced only by your mind. So, if that is
the case with you, then adopting a new perspective might reduce your stress levels.
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Stress management
Stress management is the amelioration of stress and especially chronic stress often for the
purpose of improving everyday functioning.
A set of techniques used to help an individual cope more effectively with difficult
situations in order to feel better emotionally, improve behavioral skills, and often to
enhance feelings of control.
A wide variety of techniques that are utilized to treat the physical and emotional
effects of stress
The person's current ways of coping with stress and anxiety are explored, suggestions are
made to build on these strategies, and relevant practice is provided using simple stress
management-techniques.
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The personal analysis of the kinds of stress experienced while flying, the application of
appropriate stress assessment tools, and other coping mechanisms
The process of identifying stress factors and learning coping skills to deal with them
This is a broad category of options/treatments that range from counseling and life
coaching, to massage therapy and remedies (homeopathic, naturopathic, herbal).
A programmed of meditation and deep relaxation intended to reduce the effects of stress
on the system.
Stress management encompasses a range of modalities designed to treat the physical and
emotional toll of stress. The approaches used can include bodywork, meditation,
counseling, energy work, and education.
The skilful handling or use of mental, emotional, or physical strain – in order to avoid
symptoms such as raised blood pressure or depression.
This is particularly helpful once the person has recovered from the anorexia nervosa.
Learning to deal with stress will help to reduce the chance of future relapse.
Research Methodology
Research Design
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Research design is simply a plan for a study. This is used as a guide in collecting and
analyzing the data. It can be called a blue print to carryout to study.
The descriptive research design has been used for the study. Descriptive design is a
scientific method which involves observing and describing the behavior of a subject
without influencing it in any way.
Description research is carried out through survey method. Field work is to b carried out
to collect the primary data. The questionnaire was essentially structured in nature and
includes multiple choice and open-ended questions.
1. Primary data
2. Secondary data
Primary data
The primary or the first hand data will be collected with the help of handing out the
questionnaire to the customers &employees.
➢ Questionnaire
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➢ Personal Interviews
Secondary data
Secondary data was collected through company websites, discussions with company
guide.
➢ Books
➢ Internet
➢ Articles
Sampling Design
Sample Character
Employees of Reliance
eliance life insurance
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Sampling Plan
Chart 1a.1 showing the number of employees who think that the behavior from
their managers/staff is a significant factor in creating work related stress
Based on the chart, we can infer that 2/3rd of the employees feel that the behavior from
their managers/ staff influences their stress level. 1/3rd of the employees are not happy
with the behaviors of the managers/staff.
Chart 1b.11 showing the number of employees who believe dealing with conflicting
situations affects their stress level
Based on the chart, we can infer that less than 3/4th of the employees agree that they
believe that dealing with conflicting situations affect their stress level .1/4th of the
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employees’ believe that dealing with conflicting situations doesn’t affect their stress
level.
Chart 1c.1 showing the number of employees who believe that lack of management
support
Affect their stress level
Based on the chart, we can infer that 3/4th of the employees believe that lack of
management support affect their stress level which leads to more absenteeism and
avoidance of work and they do not enjoy their work.1/4th of the employees feel that lack
of management support doesn’t affect their stress level.
Chart 1d.1 showing the number of employees who believe that lack of
communication with peers affect their stress level
Based on the chart, we can infer that more than 3/4 th of the employees agree that lack of
communication with peers affect their stress level because of which there is no mutual
understanding between them. 1/4th of the employees feel that lack of communication with
peers doesn’t affect their stress level.
Chart 1e.1 showing the number of employees who feel their work is not valued
affect their stress level
Based on the chart, we can infer that 2/3rd of the employees feel that if their work is not
valued, it affects their stress level which lower their morale and efficiency to work.1/3 rd
of the employees feel that if their work effort is not valued, it doesn’t affect their stress
level.
Roles
2 a). Conflicting demands in job role
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Table 2a.1 showing the number of employees who believe that conflicting demands
in their job role affect their stress level
Based on the chart, we can infer that 2/3rd of the employees agree that the conflicting
demands in job role affect their stress level because of which they have too much stress in
fulfilling these demands. Only 1/3rd of the employees feel that the conflicting demand in
job role doesn’t affect their stress level.
Chart 2b.1 showing the number of employees who believe that unclear job
description affect their stress level
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Based on the chart, we can infer that more than half of the employees agree that they are
stressed by the unclear job description. Nearly 1/3rd of the employees feel that they are
not stressed by the job description.
Chart 2c.1 showing the number of employees who believe that lack of support in
their job role affect their stress level
Based on the chart, we can infer that 2/3rd of the employees agree that lack of support in
job role affect their stress level. Only 1/3rd of the employees feel that lack of support in
job role doesn’t affect their stress level. .
Sometimes 13 24
All the time 3 6
Total 54 100
Chart 2d.1 showing the number of employees who believe that efforts not valued
affect their stress level
Based on the chart, we can infer that nearly 3/4th of the employees feel that if their efforts
are not value, it affects their stress level which de-motivates the employees and there is
less belongingness towards the organization. 1/4th of the employees feel that if their
efforts are valued , it doesn’t affect their stress level.
Change
Based on the chart, we can infer that 2/3rdof the employees agree that their stress level is
affected with the pace and intensity of change because they are not well informed and
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new change takes time for being adopted by the employees. 1/3rd of the employees feel
that there is no impact of the pace and intensity of change on their stress level.
Support
Based on the chart, we can infer that 3/4th of the employees agree that the lack of
information about what is going on affects their stress level as there is no delegation of
information to the employees. 1/4th of the employees feel that their stress level is not
affected by lack of information about what is going on.
Sometimes 12 22
All the time 2 4
Total 54 100
Chart 4b.1 showing the number of employees who believe that insufficient admin
support affects their stress level
Based on the chart, we can infer that 3/4th of the employees agree that insufficient admin
support affect their stress level because of which there is more work absenteeism and
turnover. 1/4th of the employees feel that there is no affect of insufficient admin support
on their stress level.
Table II.1 showing number of employees who are able to cope with the demands of
their job
Chart II.1 showing the showing number of employees who are able to cope with the
demands of their job
Based on the chart, we can infer that 2/3rd of the employees agree that they are able to
cope up with the demands of their jobs so the work pressure is not so much. Only 1/3 rd of
the employees are not able to cope up with the demands of their jobs
Inferences:
Based on the chart, we can infer that 3/4th of the employees agree that they have a say
over the way they do their work because there is cordial relation with their superiors. 1/4th
of the employees feel that they are not able to have a say over the way they do their work
because of difference in their opinions with that of their superiors.
IV. I believe that I receive adequate support and information from my colleagues and superiors.
Table IV.1 showing the number of employees who receive adequate support and
information from their colleagues and superiors
Chart IV.1 showing the number of employees who receive adequate support and
information from their colleagues and superiors
Based on the chart, we can infer that 3/4th of the employees agree that they receive
adequate support and information from their colleagues and superiors as there is a cordial
relation with the superiors and colleagues. 1/4th of the employees feel that there is no
adequate retrieval of support and information from their colleagues and superiors.
Based on the chart, we can infer that exactly 3/4 th of the employees agree that they are
happy being surrounded by positive behaviors at work which encourages them to do their
work and increases their performance level.1/4thof the employees feel that there is no
positive behavior at work.
Table VI.1 showing the number of employees who understand their roles and
responsibilities within the organization
Response Number of respondents Percentage
Strongly agree 16 29
Agree 28 52
Disagree 8 15
Strongly disagree 2 4
Total 54 100
Chart VI.1 showing the number of employees who understand their roles and
responsibilities within the organization
Based on the chart, we can infer that 2/3rd of the employees agree that they understand
their roles and responsibilities within the organization as they are clear about what to do
on the job and the roles were communicated properly to them . Only 1/3rd of the
employees are not able to understand their roles and responsibilities within the
organization.
VII. The organization engages staff frequently when undertaking organizational change.
Table VII.1 showing the number of employees who feel that the organization
engages staff frequently
Based on the chart, we can infer that more than half of the employees agree that the
organization engages staff frequently when undertaking organizational change as there is
mutual trust between the employees and organization. Less than half of the employees
feel that the organization does not engage staff frequently when undertaking
organizational change.
VIII. Do you think the working hours per week influence their stress level?
Table VIII.1 showing the number of employees who believe the average number of
working hours per week influence their stress level
Based on the chart, we can infer that more than half of the employees agree that their
average number of work hours per week make them occasionally stressful as they have
too much of workload . Nearly half of the employees feel that their average working
hours is manageable and correct for them.
IX. Do you think that your work life is progressive? (Progressive is continuous
success in their work).
Table IX.1 showing the number of employees who think that their work life is
progressive
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Based on the chart, we can infer that less than half of the employees agree that their work
life is progressive which motivates them to work more and live a peaceful life. More than
half of the employees feel that their work life is challenging and sometimes are not able
to meet work requirements.
X. Are you satisfied with the program for reducing the stress?
Table X.1 showing the number of employees who are satisfied with the program for
reducing the stress
Based on the chart, we can infer that 2/3rd of the employees are satisfied with the
programs for reducing the stress which helped in maintaining a balance between their
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work and stress and helped in working more efficiently.1/3rd of the employees feel that
they are not satisfied with the programs which affecting their work.
FINDINGS
• Majority of the respondents are happy surrounded by positive behavior but there
are few respondents who gets affected by the behavior of the managers/staff.
• Majority of the respondents say that they are able to cope with the demands of
their job.
• The majority of the respondents believe that they receive adequate support from
their superiors and colleagues.
• 72%of employees feel that lack of support from peers will affect their stress level
since majority of respondents believe that they receive adequate support in the
organization. Lack of support from peers is not a significant factor for stress for
the employees.
• Majority of the respondents believe that lack of communication with peers and
lack of information about what is going on affect their stress level.
• Maximum of the respondents feel that if their work and efforts are not valued, it
affects their stress level.
• 74% of the respondents believe that unclear job description would affect their
stress level, since 82%understand their roles and responsibilities. Job ambiguity
is not a significant factor for the stress level.
• 63% of the respondents believe that the pace and intensity of change affect their
stress level
• 54% of the respondents believe that insufficient admin support affect their stress
level
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• 65% of the respondents believe that the organization engages staff frequently
when undertaking organizational change
• 58% of the respondents agree that the number of working hours per week
influences their stress level
• 65% of the respondents are satisfied with the program for reducing their stress
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The project duration was only for 04 weeks (almost 1month) within which many things
cannot be dealt practically. There was a time constraint.
Due to limitation of time, only one survey was possible. The respondent response may be
genuine while answering the questionnaire. The study was relevant to only one
department.
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➢ The employees can be given full support from their superiors by appraising their
work and efforts.
➢ The employees should be given all the information relevant to their job and things
going on in the company.
➢ The employees should be encouraged and work in their innovative manner with
the admin support.
➢ The superiors can encourage informal way of interaction and communication with
the peers.
➢ The employees should be well in advance informed about the change they are
bringing in the organization.
➢ The stress of the employees can be reduced if there is reduction in their average
number of working hours per week.
➢ The management may use the technique of Goal setting approach in coordination
with the employees
➢ The dealing with conflicting situations and work life is the major stressors which
affects the employees so efforts should be made to employees at ease
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Stress is inevitable. There is a need to manage with the stress in present day. Though
stress is helpful but usually harmful for his/her health and ultimately affects the
performance .So stress need to be managed with minimum its debilitating effects. It has
been used to denote the way of dealing with stress or the effort major condition of harm
threat or challenge when routine or automatic response is not readily available. It is also
suggested that various strategies to be used to manage stress. Mover formulated strategies
vary from person to person and in the same person from time to time. The various
strategies may be at the individual level and at the organizational level. In competitive
and complex world, implementation of the strategies to manage stress may be considered
with extra caution. To manage stress in continuous process and essential aspect in
everyday life
QUESTIONNAIRE
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I. Which factors associated with your current post do you think create work related
stress? Please tick the options.
Sometim All the
Stress related factors Not at all Occasionally
es times
1 Relationships
a. Behavior from managers/ staff
b. Dealing with conflicting situations
c. Lack of management support
d. Lack of communication with peers
e. Feeling that your work is not valued
2 Role
a. Conflicting demands in job role
b. Unclear job description
c. Lack of support in job role
d. Efforts not valued
3 Change
a. Pace and intensity of change
4 Support
a Lack of information about what is going on
b Insufficient admin support
a) SD b) D c) A d) SA
a) SD b) D c) A d) SA
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a) SD b) D c) A d) SA
a) SD b) D c) A d) SA
a) SD b) D c) A d) SA
a) SD b) D c) A d) SA
VIII. Do you think that number of working hours per week influences their
stress level?
Strongly agree
Agree
Disagree
Strongly disagree
• Strongly agree
• Agree
• Disagree
• Strongly disagree
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IX. Are you satisfied with the programs for reducing the stress level?
○ Yes
○ No
BIBLIOGRAPHY
TEXTBOOKS:
Websites: www.reliancelife.co.in
www.licindia.com
Newspaper: Business Line