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____________________________________

CALLE #### Mobile: ##########

COLONIA EMAIL@hotmail.com

MUNICIPIO, N.L. ZIPCODE

TU NOMBRE Y APELLIDO
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Experience in HTC
(2004-Present)

 MCI Nation Wide first generation.

Provided front line customer service, learned to make sales, saves and provided billing
explanation.

 MCI PCS first generation.

Gave assistance to Front Line Consultants with escalated calls and complicated scenarios which
I really enjoyed because every call was challenging.

 PCS Back Office.

In charge of daily and weekly reports, correction of work orders, monitoring calls and floor
support.

 Comcast New Jersey.

 DC Metro (now known as Three Counties).

 East Combo.

Education Background
 1996-2000 South Garland High School.

 2004-Present Instituto Tecnologico de Nuevo Leon , currently finishing 8th semester of Computer
System Engineer.

Skills
Knowledge on Operating Systems: Windows NT/2000/XP/Vista (workstation & server), Linux (Basic).

Extensive knowledge on computer maintenance both hardware and software.

Working knowledge of a variety of PC software (Microsoft Office and all of its components, Simulation
Programs (Arenas,GPSS),AutoCAD(Basic) ).

Knowledge on Programming Languages (C, C++,Java,VB,SQL).

Basic Knowledge on Telecom.

Quick learner with ability to put in practice new knowledge.

Attention to detail and precision, solid work ethics concerning meeting deadlines , reliability and able to
work under presion.

Excellent communication and interpersonal skills

Professional Objectives
Get involved in a position related with my career and this is a great opportunity to explode
all of my potential and knowledge as well a great chance to learn more.