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Guide
March 2008
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The content of this manual is provided for information only, is subject to change without
notice, and should not be construed as a commitment by Actix. Actix assumes no
responsibility or liability for any errors or inaccuracies that appear in this documentation.
Copyright © Actix 2008. All rights reserved. All trademarks are hereby acknowledged.
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Contents 2
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3.2.9 Slow response from SQL Express ...........................................................25
3.3 TROUBLESHOOTING STANDALONE INSTALLATIONS .....................................................25 2
3.3.1 Check that the license is working correctly ..............................................25
3.3.2 About Box ..........................................................................................26
3.4 TROUBLESHOOTING THE ACTIVATION PROCESS .........................................................27
3.4.1 Connecting via a Proxy Server...............................................................27
3.4.2 Communications problem .....................................................................27
3.4.3 Activation denied ................................................................................28
3.5 TROUBLESHOOTING ACTIX SOFTWARE ISSUES .........................................................28
3.5.1 Terminal Server Sessions .....................................................................28
3.5.2 No Lservrc found .................................................................................28
3.5.3 Clock tamper detection ........................................................................29
3.5.4 Incorrect trace symbols used on map .....................................................29
3.5.5 GeoDict.DCT could not be located ..........................................................29
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Actix Software Installation Guide March 2008 Installing Actix software 5
2
1 Installing Actix software
This section describes the installation process for Actix software based on the Analyzer
platform.
The Actix software installation is constructed using Windows Installer (MSI), which is an
integral part of the Microsoft Windows operating system and is able to assist in the
installation and management of Windows Applications.
Actix software can be installed locally, or deployed to multiple client machines using
Microsoft Systems Management Server (SMS).
For a detailed understanding of your solution, you should attend a full Actix training or
workshop session. These can be tailored exclusively to your individual or corporate
requirements.
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Actix Software Installation Guide March 2008 Installing Actix software 6
All users within a customer of Actix products are encouraged to register, and any user can
submit a case. All cases submitted by users at the same customer are visible to each
other. A customer cannot see other customers’ cases.
2
Help is available on how to use MyActix when you log on. There is an RSS feed available to
keep up to date with new resources being posted to the portal.
It is also possible to access the Actix Support Service by other means such as email and
telephone, but these methods are not preferred. It is more efficient and effective to submit
a case via www.myactix.com to provide all necessary information to recreate the
Customers’ case which can then be investigated.
• A 'dongle' (small hardware device that plugs into a computer). There are two types
of dongle: one that plugs into a parallel port, and one that plugs into a USB socket.
1
Customers who purchased software with previous licensing systems should consult the
installation guide provided with the original software.
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Note Do not edit lservrc—if you corrupt this file, you will
need to approach Actix for a replacement.
2
• A 'dongle' (small hardware device that plugs into a computer). There are two types
of dongle, one that plugs into a parallel port and one that plugs into a USB socket.
1.4 Requirements
These are mainly dictated by SQL Express:
Item Requirement
Framework Before installing SQL Server 2005 Express Edition SP2, you must
install the .NET Framework 2.0; this occurs automatically in the
standard Actix installation.
2
If a direct internet connection to the Activation Server is unavailable, the software can still be
activated by manually exchanging emails with Actix Support.
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Item Requirement
• The target PC meets the minimum specification for Actix Software and SQL
Express.
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• MSXML6 Parser
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If you were previously using MSDE, we recommend that you remove it, for example by
using Control Panel > Add/Remove Programs. Note that, to be usable by SQL Express,
any existing repository projects will need to be recreated using the original data, once the
Actix Software installation has completed.
You should see this screen as the SQL Express installation process continues, installing the
various components:
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If the Status column shows a problem with any of the components, you should stop the
installation, use Add/Remove Programs to remove the component in question, reboot
the PC and restart the installation process.
Once the SQL Express installation is complete, the Actix Software installation begins.
Follow the instructions on the screen.
When the Actix Software installation has completed successfully, you may need to restart
your PC.
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3 From here, you can run the .bat file to execute the SQL Express installer without
going through the Actix Software installation process:
D:\> runinstall.bat
Due to restrictions placed on the Microsoft .NET framework, a license agreement will
always be displayed if the setup exe is used and .NET is being installed, and even if a silent
install has been selected for the Actix part of the installation.
In the “Support\MSI” directory of the Actix Software Installation CD there is a script called
diagsetup.bat that will carry out a full installation of the Actix Software (as the command
line above does). It will also generate full installation logging that can be used to assist
diagnosing installation problems. The log file produced, “AtxInst.log”, will be written to the
root drive where your windows operating system is held.
If you do plan to suppress reboots, we recommend that the installation is first deployed
into a test deployment environment to determine whether the initial reboot will need to be
suppressed.
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Actix Software Installation Guide March 2008 Licensing your software 14
Do not edit lservrc—if you corrupt this file, you will need to
approach Actix for a replacement.
Information on troubleshooting any problems you may encounter with licensing your
product is given in the section Troubleshooting licensing issues on page 21.
Now you need to obtain the information from which Actix can program your license
key file, lservrc.
2 From the Start, Programs, Actix menu, select Management, then
AtxDiagnostics to open the Actix Diagnostics window.
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4 To send the information to Actix, click Copy to clipboard and paste it into an
email to Actix, along with any relevant information (for example, that this is a
request for a license key file!).
2
Ensure that you do not have more than one file called
'lservrc' on your PC. To keep an old file, give it a fake
extension (for example, 'lservrc.old'), which will deactivate
it.
5 When you receive the appropriate email from Actix, copy the lservrc file from the
Actix email or floppy disk into:
C:\Program Files\Actix\Analyzer\Bin
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Licensing instructions
2 Click Done.
3 Now ensure that the license file (lservrc) is present in:
C:\Program Files\Actix\Analyzer\Bin
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3 From the Windows Start menu, select Programs, Actix, Analyzer (or the solution
name if different).
2
The Product ID can be pasted into the four boxes by copying the complete
text and using the Paste button.
6 The user reference field is automatically filled in. This can be used to assist Actix
Support in restoring your activation should the details be lost. You may accept the
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8 If the automatic activation fails, in order to manually activate the product, first
select the checkbox, then click Next.
When activation is successful, the dialog below will be displayed.
9 Make a note of the Machine ID, which is a unique reference for each computer. The
Machine ID can be used to restore your activation should it become deleted or
corrupted.
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The Product ID can be pasted into the four boxes by copying the
complete text and using the Paste button.
6 The user reference field is automatically filled in. This can be used to assist Actix
Support in restoring your activation should the details be lost. You may accept the
default or change it to something memorable. It is highly recommended that the
default user reference is retained.
7 Once the Product ID has been entered, check the Manual activation box and click
Next to display the activation request dialog.
8 Make a note of the email address given in this dialog.
Copy the activation details using the Copy button and paste them into the
body of an email (or into a text file and attach it to the email). Send the
email to the previously noted address or to your Actix support contact.
9 Click the Exit button to close the wizard.
10 Actix support will provide a file called 'Activation.xml'. Save this to:
%ALLUSERSPROFILE%\Application Data\Actix\Analyzer\
11 Make a note of your Machine ID (which is displayed in the About Actix Solutions
box). This is a unique reference for each computer.
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2.2.3 Re-activation
It is possible that your software will become de-activated and require re-activation. This
2
can happen if:
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Actix Software Installation Guide March 2008 Troubleshooting licensing issues 21
Clicking on Generate Report produces the licensing report, and clicking on Send Report to:
lets you send the report directly to Actix Support.
A different address can be typed into the address box, to send to a specific contact, and
the contents of the report can be copied to the clipboard for use with a different email
client.
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Actix Software Installation Guide March 2008 Troubleshooting licensing issues 22
…this file:
RunSQL.log
There may be various instances of SQL Express, each with its own 4GB-limit database.
Each subsequent installation will have its own folder, for example, MSSQL.2, MSSQL.3 etc.
Note that with several installations of SQL Express, you may find it difficult to isolate which
database contains the error.
This component division makes it easier for Microsoft updates to work for SQL Express.
If you want to remove the database engine, you will need to remove all the MS SQL
Express-installed programs shown in the above screenshot. Using the Actix Software
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uninstall routine by running Setup again will only remove the ‘Actix Software’ program, so
you will need to remove the SQL Express components manually.
2
Note .NET 2.0 must be on the PC before you can
successfully remove SQL Express.
Reminder message
3.2.5 Migrating from Wise legacy installation to MSI installation via SMS
To upgrade your Wise installation to the new MSI installation via SMS, you are instructed
to push out (deploy from the central server) the installation twice.
The first push will start the upgrade process, in which the Analyzer directory is backed up
before being completely removed in preparation for the new install.
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The second push will cause the actual installation to occur. Any user files will be migrated
from the old installation to the new, apart from old stateform (*.axv) and event files
(*.evt) which will not be migrated over. We recommend that for these files, users upgrade
2
to the new file format.
3.2.6 Old Actix shortcuts remain after upgrading from Wise legacy
Analyzer installation
After the MSI installation has finished upgrading from your legacy Wise installation, you
need to delete the old Actix Start menu shortcuts manually from your personal Start
menu.
To do this, right-click on the Windows Start button and select the Explore option, which
by default displays the personal Start menu. Now delete the old Actix shortcuts.
(The new installation's shortcuts are placed into the 'All Users' Start menu, and you can
view these by selecting Explore All Users.)
• Launch from a previously created shortcut that points directly to the Analyzer.exe.
To prevent such problems from occurring, always launch Actix Software using the shortcut
provided in the Windows Start menu.
If the problem persists, attempt to repair the application using the Settings > Control
Panel > Add/Remove Programs option before contacting Actix Support.
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This may happen if the machine is under the minimum specification required to run
Analyzer. If the machine is running many applications, simply close applications or restart.
If you are experiencing high network traffic, try again later.
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If you need to contact Actix support, make a note of the build number at the top right.
Check that the licensed solution code is correct and note the adjacent information.
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If a proxy server is used on your network, this dialog will also appear when you connect to
the Internet using Internet Explorer (or another web browser). Enter the same
username/password that you use to access the Internet.
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If the same error continues to occur, and the connection to the Internet appears to be
working correctly (for example the website www.actix.com can be seen using an Internet
browser) try activating manually.
2
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If the dongle is properly attached, the unexpired license is in the proper place and the
problem persists, contact Actix Support for assistance.
For an activated license, this could be because: 2
• the computer hardware has been modified since the computer was activated
Reactivating using the Machine ID should solve the problem. If the problem persists,
contact Actix Support for assistance.
To correct a computer with a clock reversal problem, contact Actix Support and attach the
diagnostics report. Actix will provide instructions to clear the clock reversal using the
diagnostic utility.
This problem can occur because of uninstalling MapInfo Professional after having installed
Actix Software. This problem can result in attributes not displaying on the map.
To correct this problem, from the Control Panel's Add/Remove Programs option, select the
Repair option for Actix Software.
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