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Questionnaire
Please fill out the following information as completely as possible:
AR1. Do you book your receivables on the customer/declare your debtors before delivery of
goods or after delivery of goods at the end of stipulated period (To decide on the
invoicing Rule to be used )
Arrears
Advance
Immediate
AR2. Do you have walk-in customers? If yes please specify the percentage of sales to walk-in
customer over total sales?(This is to decide on creating a logical customer by name
“Cash”)
AR3. Do you declare your earnings for any sale of goods or services in same period or multiple
periods? Specify the details. (TO decide on the Accounting Rule to set up)
Yes
No
AR4. Do you book revenue by product or product group?(To decide if revenue is to be reported
per each inventory item or for each Item category and to create transaction types using
revenue account code combinations referring to that product)
Yes
No
Yes
No
AR6. Do you book sales tax on one account only or do you have one for every state?
One Account
Every State
Yes
No
AR8. Do you group customers by particular classification or category? (To fix up the required
Customer Profiles)
Yes
No
AR9. Please specify the different terms and conditions under which you deal with each class of
customer in the previous question?
Yes
No
AR11.Do you base your credit limits on individual orders, bill to address total, or customer
total?
Individual orders
Bill to address total
Customer total
Other_______
Yes
No
AR13.Do you send customer statements to all customer groups or only to the customers having
dues ( To decide on the statements block on the profile transactions tab in the profile class
form)?
Yes
No
Yes
No
AR15.Do you send remainders for the customers for the disputed remainders as well?
AR17.Do you change the text of letter at each interval?( to design differently worded at
various stages of non payment)
AR18.After how many remainders/Dunning letters would you take legal Action?(To design the
last dunning letter in the form legal notice)
AR19.Can you provide a sample of your current invoice? Please attach.
Yes
No
Yes
No
AR21.Do you raise invoices regularly on any customer? (To decide on the “Copy Documents”
feature)
Yes
No
Yes
No
Yes
No
AR24.Do you charge freight separately or included in the sale price( To decide on the use of
freight as a line item)
Yes
No
Yes
No
Yes Examples:_________
No
AR27.Do you record debit memos from customers? Please site situations.
Yes Examples:_________
No
AR28.Do you close some of the customers dues and replace them with debit items
Yes
No
Bad debt
Freight
Tax
Finance charges
Write-Off
Bank Charges
Errors
Others, please specify
AR30.Do you receive payments from customers other than the following modes?
Cash
Check
Wire
EFT
Lockbox
Others, please specify CREDIT CARD
AR31.Do you receive payments from customer in foreign currency? (To enable multi currency
receipts)
Yes
No
Cobra payments
Cash advance liquidation
Asset disposal
Interest & dividend Income
Miscellaneous Receipts
Others, please specify______
AR33.Do you have salespersons? If yes, please indicate names and start date
Yes
No
AR34.Do you track sales persons or customer accounts by territories? Please provide list of
territories. (to setup sales territory flexfeild)
Yes Maybe
No
Salesperson/CustomerTerritories
Immediate
COD
Net 10
1%/10, Net 30
2%/10, Net 30
Net 30
Net 45
Net 60
Others, please specify__________
AR36.What kind of documents will you use for billing the customers, accepting advances and
giving concessions if any (To decide on transaction types?
Invoice – Standard
Invoice – Manual
Credit Memo
Debit Memo
Chargebacks
Others, please specify__________
AR37.Do you charge sales tax and what is the sales tax location structure that you would like to
use to accomplish this?
AR38.Please provide information about existing systems from which invoices are to be
interfaced?
Automatic
Automatic Numbering
Numbering(Batch) (Transaction)Last
Source Name Description Last No No
AR39.Please provide the information about collectors:
Correspondence Telephone
Name Description Name Number
AR41.Please specify the primary bank account used for depositing the money received from
customer(To decide on internal banks)
Receipt Classes
*Note: Additional receipt classes will be identified after initial setup is complete
AR44.how do you generally classify customer dues based on the period of delay (To decide on
Aging periods)
Sequence No Type Days From Days To
*Note: Need to check the format of the output to verify that all the columns mentioned
above can be accommodated on the same sheet
Example of Aging Periods:
AR45.Please indicate the first open period in Receivables?( to be determined by the history cut-
off date)
AR46.Do you avail lockbox facility provided by your banker. Please specify the
frequency at which the bank sends the lockbox file?
AR47.Which department enters customers and owns the customer master file?
AR48.What access to the customer master file do other departments require? (inquiry or
updates to addresses, salesperson assignments, marketing information, contacts,
telephone numbers, maintain bank account information, customer relationships,
credit profiles, tax exemptions). Particularly so far the credit limit?
AR49.Do you have customers that pay for each other (to decide on reciprocal
customers)
AR52.Will you be using a sales tax vendor to provide you with sales tax rates, and the
software for address validation values for states, counties and cities?
AR53.Would you like to enter the foreign customer addresses in their country’s proper
format?(To decide on the Address Style DFF to be compiled)
AR55.Do you have a requirement to group customers by account status. (Used for the
Account Status Report)
AR56.Do you have a requirement to batch invoices during invoice entry. (If you are
importing invoices from another system)
AR57.What is the current invoice and credit memo numbering strategy and what
number are you currently on?(To decide on Automatic Transaction Numbering at
Transaction Sources)
AR58.Review the Oracle Standard invoice. Are there any additional fields that you
require to print the invoice?
AR59.Do you need VAT Report, and at what frequency? Please provide sample of all
the reports you need regarding sales tax, withholding tax or VAT or other taxes
AR60.Do you remit deferred sales taxes that are not due to the taxing authority until the
cash has been collected?
AR66.Is all freight charged to one account? Please list any others.
AR67.Do you have a requirement to create chargebacks to charge customers when they
take unearned credit or for other reasons? Please list chargeback situations.
AR70.Do you invoice in one currency but may receive payment in another currency?
AR74.Please provide adjustment limits for each user authorized to perform adjustments.
AR80.Do you have a requirement to calculate commissions based on data from Oracle
Receivables?(To setup Quota and non quota sales credit)
AR82.Do you credit back commissions when product is returned or the invoice is
adjusted?