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MUMBAI: TV18 group has taken its virtual shopping brand HomeShop18 to the web.
It has launched an e-commerce portal www.homeshop18.com
A 24-hour call center also allows customers to call in and book orders as per their
convenience. It will deliver products to over 1,600 cities free of cost.
Customers also have the option of sending products to multiple shipping addresses
while placing a single order. It also offers a 15-day, no questions asked money back
guarantee, states an official release.
Customers can review his order, apart from tracking the status of his orders online at
any point in time. It has multiple payment options like credit cards, cash on delivery
amongst others.
Said HomeShop18 VP finance and operations Raman Gulati, "This is a platform which
is built to deliver outstanding customer experience and it's uniqueness lies not just in
the way we have built the technology back-end, but more importantly in the way we
have partnered with the best brand owners, who share our goals to deliver
outstanding customer value. Of course, all of this is brought to life by some simple,
yet focused, customer practices such as free home delivery, money back guarantee
and more. I am confident that we will attract a large number of customers, who will
come on board and become HomeShop18 loyalists."