Business-to-Business Letters

Business-to-business letters are letters that businesses send in "normal" business situations, including internal
correspondence.

The term "business" is used here in the broad sense to include any kind of enterprise, for-profit or non-profit, for
which activities focus on the creation and/or delivery of a good or service to customers. "Customer" refers to any
recipient of a good or service delivered by a business.

The following links go to real-life templates for the most requested business-to-business letters:

Appreciation letter - thanking a conference speaker.

Business introduction letter - introducing yourself and/or a service.

Business letter - confirmation follow-up after business meeting.

Business memorandum - internal memorandum to employee.

Business thank you letter - to another company for assistance.

Congratulations letter - to a former employee.

Contract letter - request to expedite payment.

Contract letter - notification of audit.

Cover letter - transmit annual report to a business.

Donation letter - typical fundraising solicitation letter.

Fundraising letter - request business donation for school project.

Invitation letter - invite conference speaker.

Letter of commendation - commend an employee.

Letter of credit - construction project guarantee.

Letter of introduction - to introduce professional contact.

Letter of interest - to participate in a project.

Letter of recognition - to recognize and thank a speaker.

Letter of reference - business customer reference.

Recommendation letter - former employee.

Sympathy letter - death of long-time employee.

Termination letter - when terminating an employee.

LETTER OF APPRECIATION

November 30, 2006

Mr. David Kimberly

Director General, Civil Aviation
Government of Seychelles
10 Island View Parkway
Seychelles

Dear David,

I would like to take this opportunity to express my heartfelt thanks to you for your very active
participation in our recent conference in Montreal on the "future of aviation". The Chairman and
Board Members have also asked me to pass on their sincere appreciation for your efforts in
supporting the Institute in this important undertaking.

Your skill in chairing the controversial panel on "The Role of Developing Countries in the
Future of Aviation Management" was very much appreciated by those representing all sides of
that extremely sensitive topic. As well, we have received numerous post-conference requests for
the paper you delivered on "The Critical Issue of Cooperation Between Airlines and Airports." It
appears that you may have penned a best-seller with that one!

On both a professional and a personal level, I really appreciated the time that the two of us were
able to spend together for fun and reflection during conference down times. I certainly learned a
lot about the unique aspects of aviation operations in your part of the world (not to mention the
things you taught me about the backhand on the squash court!).

We are currently hard at work producing the "Compendium of Conference Proceedings"

document, and we expect to be sending it out to all participants early in the new year.

Again, thanks so much for your enthusiastic participation in our conference. I have no doubt that
it would not have been the success that it was without your presence.

Please keep in touch, and drop in and visit us whenever you are in this part of the world.

Very sincerely,

Peter Smithfield
President and CEO
 BUSINESS INTRODUCTION LETTER

February 20, 2010

Ms. Margaret Campion

Director, Corporate Services
Riviera Industries Inc.
245 Dearborn Park Road
Chicago, Il 60610

Dear Ms. Campion:

It was a pleasure meeting you briefly at last week's Board of Trade event. It's amazing how small the
world does seem sometimes, considering that we both earned our undergraduate degrees at U. of
Kansas, even overlapping for one year! I suppose we were destined to eventually meet face-to-face.

I was fascinated by your synopsis of the history of Riviera Industries over the past, almost half-
century. Clearly, your company has a rich corporate heritage and tradition. At the same time, the
company has been blessed with a continuum of leaders of foresight and imagination who had the
courage to change course at key points along the way so that the company could remain competitive
and continue to lead its industry.

As I was mentioning to you, Final Edition Publications is a specialty publisher that focuses on
corporate publications including annual reports, corporate profiles and corporate histories. We have
been in business for over 15 years and during that time have grown from a two-person start-up, to a
serious corporate publisher with over 100 employees. We have been contracted by over a dozen
Fortune 500 companies to produce both annual and special occasion publications on their behalf.

After our chat at last week's meeting, it occurred to me that with Riviera approaching its 50th
anniversary, it would be the perfect occasion to produce a Corporate History to celebrate your
company's first half-century. It so happens, that these are exactly the types of corporate publications
that we specialize in here at Final Edition. In fact, we have produced corporate histories for a number
of companies.

With Riviera's 50th just around the corner, I'm sure that you have been thinking about ways to make
that anniversary a special one. Accordingly, I would very much like to meet with you and show you
some of the corporate work we have done, and brief you further on our services. I have a strong
feeling that what we offer at Final Edition might be just the kind of thing you've been looking for to
celebrate Riviera's 50th.

Please feel free to call me at 745-2398 so that we can discuss this further. If I don't hear from you by
the end of next week I will follow up with you and see if we can set up a meeting at your
convenience.

Yours truly,
Raymond Gaudet
Manager, Corporate Programs

BUSINESS LETTER

July 20, 2009

Mr. Rodney Giles

Manager, Customer Support
Inter-Office Solutions Inc.
1289 Luxor Station Rd.
Cedar Springs, IL, 34985

Dear Rodney:

This is further to our meeting of last week at which we agreed to hold a series of meetings over the
next two months to review your experiences with the pilot implementation of the 1to1 Customer
Relationship Management Program.

As discussed at that meeting, the objectives of our review sessions will be to:

 Review and assess the overall effectiveness of the program;

 Identify and document strengths weaknesses of the program;

 Propose customer-focused solutions to address areas of weakness;

 Develop an approach and action plan for Phase 2 of the project;

 Determine the staff members who will make up the Phase 2 Team.

As agreed, meetings will be held every second Tuesday from 9:00 a.m. until noon, and the location
will alternate between our two offices, the first one to be convened here at Inter-Office on August 14,
2005. Fred Johnson of your CRM group is to act as the meeting co-ordinator and recording secretary
throughout the process.

As discussed, at the end of the process, Deborah Buxton of Consultek will draft the summary report
for review by the steering committee. As you requested, a copy of her c.v. has been enclosed.

I trust I have covered all of the points that we discussed. If you have any questions or would like to
add anything please give me a call at 745-9878.

We look forward to seeing you at the August 14 th meeting.

Sincerely,
Marilyn French
Senior Consultant

Encl.

MEMORANDUM

Date: September 30, 2006

From: Meridith Bronson

To: Franco Marconi, Director, Research Programs

Subject: Commendation - Henry Stapleton - Transport

Demand Project

The purpose of this is to officially commend Henry Stapleton for his exceptional contribution
throughout his assignment to the Transport Demand Project (TDP).

As you know, Henry has been working on special assignment with the TDP team for the past
eight months. Now that he is about to return to your part of the organization I wanted to make
sure that he gets some recognition for his significant and exceptional contributions to the project.

As a junior econometrician, Henry's role in the project was pivotal to its timely and successful
completion. It was Henry who worked long hours, numerous nights and weekends with his small
team of researchers, first specifying, and then testing the thousands of equations that had to be
run. The quality of Henry's written work was also exceptional. His regression analysis
summaries were always very well written and rarely required revision.

As a colleague and project team member, Henry was also outstanding. His upbeat enthusiasm for
the project was infectious, and he seemed to motivate the entire project team. He was very well-
liked by all team members, and in effect he became "unofficial" deputy project manager.

In closing, I would like to say that I have worked with many junior economists and
econometricians over the years and have never run across one as professional and productive as
Henry Stapleton was on the TDP. I believe that the organization as a whole should recognize his
exceptional contribution to a major project.

Please let me know if you have any questions or comments.

Meredith Bronson
Director, Econometric Research
cc: Henry Stapleton
Personnel file - H. Stapleton

BUSINESS THANK YOU LETTER

March 15, 2006

Mr. Alphonse Germanian

President and CEO
BioDynamics Llc.
1525 Broadway, Suite 4500
New York, NY 10034

Dear Mr. Germanian:

As Chairperson of the Corporate Conscience Campaign - Helping the Homeless in New York, I
am writing this to thank you personally for your company's support in last month's fund-raising
effort.

As I indicated when we spoke on the phone two weeks ago, the campaign was considered a
resounding success, raising a total of $1.65 million to-date, significantly exceeding our target of
$1 million. Some donations are still trickling in, so we could end up close to a total of $2 million.

BioDynamics was an influential leader throughout the entire three-month campaign. In fact, we
couldn't have succeeded without the generous support of your company, both financially, and
through your organizational and administrative assistance. Your Team Leader, Kathryn Gomez
was particularly impressive, going above and beyond what we could have expected of someone
performing as a volunteer while continuing on with her day-to-day duties. Please convey my
special thanks to Kathryn.

I would also ask you to convey my sincere thanks and congratulations to all of those other people
in your company who contributed in any way to the Helping the Homeless Campaign. Please tell
them that the sum of their contributions resulted in a major success that they should all be proud
of taking part in.

I believe that the 27 companies that participated in this effort have set a new standard for social
responsibility in this community, and have set a powerful example that will inspire other
companies and organizations to do the same.

I look forward to seeing you at the Mayor's special thank you reception next month.
Yours sincerely,

Jackson Pritchard
Fundraising Chair

CONGRATULATORY LETTER

June 25, 2006

Belinda Asher
620 Mayview Ave.
Pineville, WV 24874

Dear Belinda:

On behalf of everyone here at Deerwood Resorts Ltd., I would like to sincerely congratulate you
on your recent graduation from Mountain State University with your M.B.A. (Marketing).

I must say that I was not surprised to read of your success in the newspaper. During your first of
four summers as an employee at our Lakeland Family Resort I noted how bright you are and how
you have a very quick mind for business. Combine those attributes with your relentless work
ethic and commitment to quality customer service, and it is obvious that you have a wide-open
future ahead of you. I can only hope that your experience working with us contributed in some
small way to your success.

On behalf of the management and staff at Deerwood Resorts I wish you all the best in your
future career and life endeavors, whatever they may be.

Yours sincerely,

Bruce Atkinson
President and CEO
 CONTRACT LETTER

Mr. Randall McNeill

Director, Contract Administration
Illinois Project Consortium
25535 North Riverwoods Boulevard
90 North West, Mettawa
Illinois 60045

June 12, yyyy

Dear Mr. McNeill:

Re: Request To Expedite Payment - Contract PLC-09-17542

Due to circumstances beyond our control, we have been unable to complete the final delivery
phase of the exterior wharf retaining wall under the above-noted contract. All work has been
completed except for the installation of the tie-down anchors which have not yet been received
from the manufacturer. These are expected to arrive within four weeks and we plan to install
them as soon as we receive them.

In the meantime, we are experiencing a serious cash flow problem which is affecting our ability
to complete a number of our other contracts; including the access road extension project (PLC-
10-21743). As you know, any delay in completion of the access road will have a negative impact
on a number of other Phase 2 contracts.

We therefore request that you immediately release payment for the above-noted wharf retaining
wall contract, subject to a 10% holdback to be payable on completion of the tie-down anchors.
That arrangement will protect you while at the same time relieving the problems caused by our
current cash flow difficulties.

Accordingly, please find attached an invoice for the final progress payment of $67,575 for
contract PLC-09-17542.

If you have any questions at all please contact me immediately at 450-752-3479  or 450-752-
3479      .

On behalf of our entire company I thank you in advance for your kind cooperation.
Sincerely,

Charles Strathem
Construction Contracts Manager

CONTRACT LETTER
(notification of audit)

Mr. Dominic Rafael

President and CEO
Jenson Structures Inc.
505 Granville Street, 12th Floor
Vancouver, British Columbia
Canada V6C 2R6

May 25, yyyy

Dear Mr. Rafael:

Re: Notice of Intent To Conduct An Audit

Further to our recent phone conversation, this is to formally advise you that the Olympic
Construction Committee has decided to request an audit of the accounting practices of Jenson
Structures Inc. The audit will commence immediately and will be performed on behalf of the OCC
by Taylor & Hanson Auditing Services Inc. of Vancouver.

As you know, this audit was prompted by some serious invoice/work order discrepancies that were
noted during a number of our transaction-sampling mini-audits that were conducted over the past six
months. When briefed on the results of these mini-audits, the OCC decided that an immediate audit
of Jenson’s accounting practices and procedures with respect to invoicing was warranted.

The audit will be conducted in full accordance with the OCC’s contract administration and control
policy which is an addendum to all of our construction contracts. Among other things, that policy
states that “…all outstanding invoices submitted by the company being audited will be held in
abeyance until such time as the results of the audit are known.” Also in accordance with the policy,
“… depending on the results of the audit, it will be at the Committee’s sole discretion to determine
when, and to what degree, any payments will be made to cover any outstanding invoices.”

We look forward to your complete cooperation with the auditors so that the audit can be conducted
quickly and concluded as soon as possible.

If you have any questions about the audit process please feel free to contact the Project Senior
Auditor, Janice Gonzalez, at 604-459-4111              604-459-4111      .
Sincerely,

Gordon Cranston
Chairman, OCC Accountability Committee

COVERLETTER

October 31, 2yyy

Ms. Karen Lambton

Chief Financial Officer
Dynamic Solutions Inc.
2005 40th St.
North Bergen, NJ 07045

Dear Ms. Lambton:

Further to your telephone inquiry yesterday, enclosed is a copy of Merrick’s Annual Report for
the 2009-2010 operating year.

As I mentioned, the financial results in terms of earnings per share need to be qualified as per the
notes included on pages 28 and 29. As explained there, we had a number of extraordinary
transactions last year which caused the earnings picture to appear understated in comparison with
what we expect for this year. In fact, it is our firm expectation that this year’s per share earnings
figures will be twice that of last year.

With respect to the numerous questions you had regarding our publishing operations, would you
please have a look at the summary of operations on pages 31 to 33. There is plenty of specific
detail there that will likely answer most of your questions. If you still have questions after
reviewing that information, please feel free to give me a call at 250-235-9867
begin_of_the_skype_highlighting              250-235-9867      end_of_the_skype_highlighting. If I
can’t answer your questions I will put you in touch with those who will be able to.

Thanks very much for your interest in Merrick Industries. If I don’t hear from you in the
meantime, I look forward to getting your feedback at the November CFO Society meeting.

Yours sincerely,

Herman Reddfield
Chief Financial Officer
 DONATION LETTER

Month dd, yyyy

To Customer List
Customer Address Line 2
Customer Address Line 3
Customer Address Line 4

Dear [Customer Name]:

Will You Join Me In Protecting Our Community?

I am sending this to you as a fellow member of the Pinewood Acres community. I'm sure that you
must value living in such a quiet and peaceful neighborhood, just like I do.

You know, sometimes in order to keep one's community "quiet and peaceful" one has to take action.
That's what this letter is all about - taking action - community action.

By now, via media reports and word of mouth you must be aware of the significant increase in house
break-ins in this neighborhood over the past couple of years. In fact, the break-in rate has more than
doubled over the past two years. According to the police this is just a sign of the times as the
economic downturn continues and local businesses and factories continue to close their doors for
good.

As you may know, a local Community Action Committee has been meeting over the past two months
to try to find ways to reduce the break-in rate in Pinewood Acres. Last week they released their
recommendations on how best to combat that problem. Their primary recommendation calls for
increased police and security patrols to supplement the local Neighborhood Watch program. They
estimate that the extra cost to double nighttime (after dark) security patrols by Secure Inc. will be in
the range of $15,000 to $20,000 per year. Unfortunately, this amount is not included in this year's
municipal budget allocation and there are no additional funds available.

Therefore, as a concerned member of this community I have decided that my business will take the
lead in assisting with this year's security control budget. Accordingly, Branscombe's Hardare will
donate $1 for every $2 raised in the community to cover the additional security costs.

I urge you to join me today in supporting this worthy cause for our common good. To make your
donation today you can drop in to either one of our two stores and deposit your donation in the boxes
provided near the front cashes. If you can't make it to the store, please send a check or money order,
made out to "CAC Security Patrol" and mail it to the address listed above.

Together, we can make sure that Pinewood Acres continues to be "a better place to live".

Yours in community spirit,

Gerry Cartwright
President and Owner

FUNDRAISING LETTER

Month dd, yyyy

Contact Name
Company Name
Address Line 1
Address Line 2

Dear [Name of Contact]:

According to the experts, involving students in community volunteer activities is one of the most
effective ways to engage them in something meaningful during their after school time. Our
experience has shown this to be true; and that is why at Valleycrest H.S. we put a great deal of
emphasis on our Students In Action (SIA) program which actively promotes student involvement
in numerous volunteer activities throughout our community.

This letter is requesting your financial support for a very important annual SIA event.

Each year we hold a Volunteer Appreciation Night where we recognize and honor the many
student volunteers who have served in our community during the past year. Those students have
worked as volunteers in many different capacities from, serving meals to the homeless, to
entertaining senior citizens in old-age care facilities, to running household errands for
housebound seniors and citizens recovering from surgery. Theses are just a few examples of the
many ways in which our SIA students have served our community over the past year.

Volunteer Appreciation Night is the one time during the year when we briefly put the spotlight
on those doing the giving; as an expression of gratitude for their selflessness throughout the year.

Accordingly, we are requesting the financial assistance of [Company Name] to help cover the
costs directly related to holding that event. Your contribution would be used to offset such costs
as: room rental, DJ fees, food and drink, prizes, etc. An amount in the area of $xxx would be an
appropriate contribution by your company. Any surplus funds remaining after all bills are paid
will be donated to the [Name of Community] United Way fund.

Your support for this important annual event would be greatly appreciated by everyone involved.
If you have any questions or would like additional information, please contact [Contact Name] at
999-9999. Email inquiries can be sent to sia@valleyfieldhs.org.

Sincere regards,

Marilyn Crandle
SIA Volunteer Co-ordinator

INVITATION LETTER

August 15, 2006

Mr. Roger Moriarity

Executive Director
Children With Disabilities Foundation
430 Smithson Drive, Suite 500
Chicago, IL 32956

Dear Mr. Moriarity:

The purpose of this letter is to formally invite you, on behalf of the Board of Directors, to be the
Closing Keynote Speaker at the upcoming 2006 IDCRI Conference.

The theme of this conference is "Disabling the Disability - Looking It Straight In the Eye".It will
be held at the Mountainview Conference Facility, in Montpelier, Vermont from December 3 to 5,
2006.

For you information, Susan Crutchlow of Taming the Environment will be the opening Keynote
Speaker. The provisional title of her presentation is "The Disabled Environment - Can We Help
It?". We will forward a complete draft speaker program to you in a couple of weeks to give you
an idea of the specific subjects that will be covered by the other speakers.

We expect attendance this year to be the highest ever; in the area of 2,000 delegates and 150
speakers. This includes a large contingent from our new European Chapter that is based in
Geneva. You may have hearsd that Dr. Walton Everinson will be presenting a major paper on his
latest research into "Genetic ReEngineering". We are already receiving inquiries from all over
the world about Dr. Everinson's presentation.

In closing, we would be pleased and honored if you would consent to be our closing speaker at
the 2006 ICDRI Conference.

I will call you in a week or so to follow up on this.

Yours sincerely,

Richard Bagnall
Executive Director
International Disabled Children Research Institute

LETTER OF COMMENDATION

January 12, 2008

Ms. Rita Gonzalez

Managing Director
Marketing and Communications
The Evanston Agency
1500 Congress, Ste. 750
Austin, TX 78701

Dear Ms. Gonzalez:

Re: Commendation - Shannon Berloitz

The purpose of this letter is to formally and publicly commend Shannon Berloitz for the
excellent service she provided to Target-Track Inc. throughout the ramp-up and launch of our
new product line. In my opinion, the level of service that Ms. Berloitz extended to our company
was far beyond our expectations.

I have never before written a letter like this on an entirely unsolicited basis. However, in this
case I was so impressed by the support and service provide by Ms.Berloitz and her small team of
marketing and communications specialists that I felt compelled to go on record with my praise.
These people truly deserve it. In an era where exceptional one-to-one customer service
excellence has virtually disappeared from our industry, the work that Shannon and her team did
should be held up as an example for others to try to emulate.

What particularly impressed me about the level of service provided by Ms. Berloitz et al was that
there were no additional financial rewards involved. It appears that it was simply the team's
extraordinary commitment to excellence in customer service and support that motivated them to
always go the extra mile. Their example even had a positive impact on the attitude and
productivity of our own staff!

In closing, I believe that Shannon Berloitz and her team truly deserve to be congratulated and
rewarded for providing customer service and support well beyond the expectations of our
company on the Target-Track project.

Very sincerely,

David Humphries
Vice-President, Business Development

LETTER OF CREDIT

July 1, 2006

City of West Waterford

Community Development Department
Engineering Branch
1310 New Capital Avenue
West Waterford, CA, 95593

Subject: Letter of Credit - Jackson Bros. Construction Inc.

Project A-045-595 - Upgrade/Repave Parking Lot

To Whom It May Concern:

Please be advised that we have placed a hold on the line of credit of Jackson Brothers Construction
Inc. in the amount of $650,000 for the benefit of the City of West Waterford for the work related to
the above-noted public improvement project.

This hold is effective July 1, 2006 and will remain in effect until the work is completed and approved
by the City of West Waterford.

Chambers Bank will secure said funds as a guarantee to the City of West Waterford for completion
of the named public improvements in accordance with City permits.

Funds guaranteed by said line of credit will only be restored to Jackson Brothers Construction Inc.
after Chambers Bank has received written confirmation from the Director of Community
Development of the City of West Waterford that said improvements have been satisfactorily
completed in accordance with the approved construction permit.

Chambers Bank agrees to disperse funds from the line of credit to the City of West Waterford upon
written demand of the Director of Community Development, accompanied by the statement that
conditions of the construction permit have been violated.

This is an irrevocable commitment of funds which is not subject to recall by Jackson Brothers
Construction Inc.

Sincerely,
_____________________
John Livingstone
Corporate Credit Department

We Concur with this agreement:

_____________________
Fred Jackson
President

LETTER OF INTRODUCTION

Novenmer 27, 2006

Professor Andrew Morrissey

Executive Director
Executive MBA Program
University of Ottawa
1350 Sparks St., Suite 725
Ottawa, ON, K1P 1C4

Dear Professor Morrissey:

Please allow me to introduce the bearer of this letter, Ms. Catherine Nasslund. Catherine is the
architect that I spoke to you about last week when we talked on the phone.

As I explained, I am working on a feasibility study for one of the university programs here in
Montreal that is considering the development of an Executive Management Training Centre. Part
of my study involves having to estimate the possible fit-up costs for the proposed new centre.

The client is intent on making sure they get a "state-of-the-art" executive training facility.
Naturally I thought of my alma mater at the Ottawa U. Executive MBA Center, as the perfect
example as to how it's done.

As we discussed, if you would be kind enough to have one of the staff members there spend
about one hour giving Catherine a tour of your facilities there, I would very much appreciate it.
Catherine tells me that it is important that she take the tour when the classroom and case rooms
will not be in use, since she will need to take various measurements.

As you suggested, Catherine contacted Sharon Hudson of your staff to make sure that she would
be traveling there at a time when it would be possible to do everything she needs to do.

Thanks so much Professor Morrissey. I really appreciate your co-operation on this.

All the best,

David Cameron, M.B.A.

Senior Consultant
 LETTER OF INTEREST

November 18, 2006

Mr. Raymond Fielding

President
Campus Renaissance Inc.
1850 Highridge Road
Columbus, Ohio 43201

Dear Raymond:

Mitchell-Maxwell and Timberline Properties are pleased to submit herewith our letter of interest
to participate in your campus neighborhood redevelopment project.

Since being invited to address this exciting opportunity, our team members have collaborated to
produce a preliminary plan that we believe will energize the neighborhood, strengthen the
University community, and produce long-term benefits for the entire City of Columbus.

As you know, we are a team of professionals with a proven track record in this region that has
the ability to successfully transform our plan into reality. Our team is comprised of members
who have worked together on numerous successful projects. They have been assembled for this
project because of the enormous trust and confidence thay have in one another. You can be
assured that the lead partners in our group will manage the project closely and carefully, and
accountability for results will never be delegated.

In the weeks ahead, we look forward to receiving comments from Campus Renaissance and the
community at large about our preliminary proposal during the public consultation process. We
understand that right now the plan is clearly a 'work in progress' which can only be improved by
input from the various stakeholders who care the most about the area in question. We therefore
look forward to using their input to develop a comprehensive integrated final development plan.

Thank you for giving us the opportunity to participate.

Sincerely,
__________________        ___________________
Mary Louise Lasser               Roy Gooding
Timberline Properties             Mitchell-Maxwell

LETTER OF RECOGNITION

June 14, 2006

Professor Edward Milton, Ph.D.

Associate Professor
Department of Informatics
Independence University
1500 America Bouleverd
Raleigh, NC 27601

Dear Professor Milton:

On behalf of the North American Society for Computers and Learning in Secondary Education,
we would like to recognize and thank you for your valuable assistance with our recent annual
conference, held in Boston, in May of this year.

We very much appreciate that you gave freely of your time to assemble and organize the panel
on Demystifying the Major Search Engines. You may be interested to know that the overall
conference survey results were very positive, particularly with regard to the panel discussion
itself. We recognize that the contribution of that panel was a key event at the conference and will
figure prominently into the summary of proceedings which we will publish next month.

For your information, I have attached a few of the comments we received about your panel from
the survey of conference participants.

We trust that you enjoyed your time at the conference and we certainly look forward to your
participation in next year's event.

Sincerely,

Bradley Madison
Conference Co-Ordinator
Attach.

LETTER OF REFERENCE

November 18, 2006

2905 Peel St.

Suite 1508
Montreal, QC
H2C 2M3

To Whom It May Concern:

RE: Customer Reference - Fairmont Litho Arts Inc.

I have been asked to write this letter of reference because our company will no longer be
operating its printing plant that has served Fairmont Litho Arts Inc. for more than a decade.

Fairmont Litho Arts has been one of our top customers for the past 12 years. Accordingly, I have
no hesitation in recommending them as a company with which to do business.

In addition to doing business with his company for many years, I have known the president and
founder of Litho Arts, Glenn Ralston, for over 25 years. We were classmates and teammates at
McGill University in the late 1970s. Knowing him for so long I am quite comfortable in
vouching for him as a great individual as well as a concerned and active citizen in this
community.

As far as a company to do business with, Fairmont Litho Arts Inc. is one of the best that we have
ever dealt with. Its practice has always been to pay our printing invoices within the 30-day time
limit. We did significant amounts of business, especially during the past 5 years, and I cannot
recall a late-payment situation involving that company. Billing disputes were rare, and those only
required some minor additional documentation for clarification and resolution.

Fairmont was one of the best companies that I have ever dealt with from a change-order and
work scheduling perspective. We maintained close communication with the company's
production people and they always kept us apprised of their upcoming workload. Thus,
scheduling jobs on our presses was never a problem. In addition, Fairmont's graphics people
always provided us with high quality finished artwork, and it was unusual for additional changes
to be made after the plates had been produced.
Based on our experience, any printing company should be very pleased to be the one that
Fairmont Litho Arts selects to do business with once we have closed our doors.

Sincerely,

Gordon Manning
President and CEO

LETTER OF RECOMMENDATION

November 25, 2006

Mr. Roberto Villas

Manager, Marketing Services
Allied Industries Inc.
110 Riverbend Drive, Suite 1550
Stamford, CT 06907

Dear Mr. Villas:

This is in response to your recent request for a letter of recommendation for Maria Fuentas who worked
for me up until two years ago.

Maria Fuentas worked under my direct supervision at Johnson Technologies for a period of six years
ending in October 2003. During that period, I had the great pleasure of seeing her blossom from a junior
marketing trainee at the beginning, into a fully functioning Marketing, Program Co-Ordinator, in her final
two years with the company. That was the last position she held before moving on to a better career
opportunity elsewhere.

Maria is a hard-working self-starter who invariably understands exactly what a project is all about from
the outset, and how to get it done quickly and effectively. During her two years in the Marketing Co-
Ordinator position, I cannot remember an instance in which she missed a major deadline. She often
brought projects in below budget, and a few were even completed ahead of schedule.

Ms. Fuentas is a resourceful, creative, and solution-oriented person who was frequently able to come up
with new and innovative approaches to her assigned projects. She functioned well as a team leader when
required, and she also worked effectively as a team member under the direction of other team leaders.

On the interpersonal side, Maria has superior written and verbal communication skills. She gets along
extremely well with staff under her supervision, as well as colleagues at her own level. She is highly
respected, as both a person and a professional, by colleagues, employees, suppliers, and customers alike.

Two years ago, when Ms. Fuentas announced her resignation to take up a new position with a larger
company, we were saddened to see her leave, although we wished her the greatest success in her new
undertaking. Even now, two years after her departure, I can state that her presence, both as a person and
as an exemplary employee, is still missed here.
In closing, as detailed above, based on my experience working with her, I can unreservedly recommend
Maria Fuentas to you for any intermediate or senior marketing position. If you would like further
elaboration, feel free to call me at (416) 765-4497 or (416) 765-4497      .

Sincerely,
Robert Christenson
Director, Marketing and Sales

SYMPATHY LETTER

Mrs. Edith Hampton

4575 Village Drive
Seattle, WA 98105-5032

Dear Mrs. Hampton:

I was deeply saddened to learn of Frank's death and I would like to express my sincere sympathy
to you and your family on behalf of the senior management team here at Interconnect Corp. Your
husband was highly respected by managers and employees alike throughout the entire company.
He was regarded as a visionary leader by anyone who ever worked with him.

Frank's contributions to this company during his 27 years of dedicated and selfless service were
many and varied. In the early years he was a major part of our initial expansion overseas, and a
number of the offices he set up in Europe are still operating very successfully. In recent years
Frank was a key player in our transformation to full digital technology, a move which catapulted
us into a leadership position in the industry. Believe me, his contributions to this company will
not be forgotten.

Please accept my heartfelt condolences at this difficult time and I ask you to please pass these
sentiments on to your children. Your husband was a remarkable man in many ways. Knowing
him personally as I did for many years, I am well aware of the difference he made in the lives of
many people, both here in the company, and in his private life. He will be missed by many.

With sincere sympathy,

Charles T. Simpson
President and CEO
 TERMINATION LETTER

CONFIDENTIAL

December 5, 2006

Thomas Zatinski
795 Gilmour St.
Apt. 508
Chicago, IL, 60611

Dear Thomas:

It is with sincere regret that I must inform you that your employment at Addison Systems Inc.
will be terminated as of Friday January 31, 2006.

As you know, the Downsizing Task Force delivered their report to the general manager in late
October, 2006. Among the task force recommendations was the elimination of all temporary and
contract positions. Since you occupy a temporary position, your position is automatically subject
to the task force recommendations.

I would like to make it absolutely clear that in no way does your termination reflect that the
company is in any way unhappy with your work performance over the past 18 months. In fact,
you have been highly regarded as one of our most productive contract staffers. Unfortunately,
you and the other non-permanent staff that are being let go are simply a reflection of the general
economic downturn in the fiber-optics industry over the past year.

In an effort to try to reduce the impact of this termination, the company has worked out a
severance arrangement that will give you one week's pay for each month you worked beyond 12
months. In your case this will amount to six (6) weeks of severance pay. In addition, your
medical and dental coverage will remain in effect until the end of the severance period. You will
soon receive a letter from the Human Resources Department with all of the details on the
severance package.

Thomas, given your qualifications and proven abilities, I am confident that you will be able to
find another position in the relatively near future. If you would like, I would be pleased to write a
recommendation letter for you, to help with your job search.
Sincerely,

Fred Shandling
Unit Manager

cc: R. Jackson, Human Resources

Application Letter
Sales Letter

Order Letter
February 14, 2009

Lindsay Office Products

P.O. Box 1879
Spokane, Washington 98989

Subject: Furniture and equipment order

Please ship the following items from your sales catalog

dated January 31, 19XX:

ITEM CATALOG # COLOR QTY PRICE

Conference Desk HN-33080-WB Sandalwood 2 $478.60 ea.

Credenza HN-36887-WK Sandalwood 2 $431.40 ea.
Executive Chair HP-56563-SE Toasted Tan 4 $422.00 ea.
File Cabinet HN-5344C-K Beige 2 $135.90 ea.
Letter Tray K5-299907-A Black 6 $16.95 ea.

The items ordered above should be shipped C.O.D. to this address:

CLAIMS DIVISION, LAW DEPARTMENT

City of Austin
P.O. Box 96
Austin, Texas 78767-0096

The costs above reflect a discount of 50/10, with net due in 30

days after the invoice date. The merchandised is to be shipped
by your company's own truck line at a rate of 7 percent of the
total net cost.

We are remodeling our offices and have a target completion date

of March 30, 2009. If there is any reason you see that you can
keep your part of this schedule, please let me know
immediately.

Sincerely,
Berenice Chamala
Supervisor, Clerical Services
 Claim Letter

April 12, 2009

Mr. Rolan Castro

ABC Fashion Company
Morayta, Manila

Dear Mr. Castro:

I am sorry, but the coat I purchased of you on February 3 for P 1,568.00 is not giving the service
I feel a coat of this quality and price should give.

In the two months I have had it, I have not given the coat severe or unusual wear, but already
the nap is wearing away above the cuffs and pockets. Also, the lining has given way at the
armholes.

If I were in Manila, I would be glad to bring the coat in for your inspection. That being
impossible, I am sending it to your under another cover. When you see it, I believe you will feel
as I do – that the cost is not up to your standard.

As I like this model and feel that this coat has been an exception, I would be interested in
securing another one, provided you are able to make me a sufficiently attractive allowance.

Your truly,

Mrs. Erica Topaz

 Adjustment Letter

__________Better Widget Makers, Inc.__________

5555 Widget Avenue

Silver City, CO 80456
February 20, 2004

Mr. Jim Dandy, Jr.

General Manager
Dandy Manufacturing, Inc.
2525 E. 34th Street
Greeley, CO 80631

Dear Mr. Dandy:

Please accept my apology for the incorrect shipment of Widgets and the delay in reshipping the order.
It was our mistake. The 300 Deluxe Yellow Widgets (Ref. # XT111) that you originally ordered were
shipped out freight free today. You should receive them tomorrow via UPS overnight Red Label
delivery.

We value your business and trust that you will find this action satisfactory.

In addition, as there is no excuse for the delay and inconvenience, I have instructed our accounting
department to credit your account in the amount of $136.80. This reflects the 10% discount routinely
applied to orders larger than $2,500.00.

Sincerely,

Frank Thompson

Customer Service Representative

Inquiry Letter

97 Waterman Street
Providence, RI 02912-9706
September 1, 2009

Ann J. Buechler
Assistant Vice President and Trust Officer
U.S. BankTrust Group
1414 Fourth Avenue
P.O. Box 720
Seattle, WA 98111

Dear Mrs. Buechler:

I am writing to request consideration for the Parrett Scholarship offered by The Parrett Scholarship
Foundation. I believe I meet all of the qualifications as specified by the foundation.

I am presently a first-year student at Brown Medical School in Providence, Rhode Island. I graduated
from Amherst College in 2005 with a bachelor of arts degree cum laude in Biochemistry. My career goal
at this point is to be a primary care physician in a community-based hospital similar to the one where I
volunteered during my college years. I hope to serve a multicultural patient population and specifically
provide preventive care to adolescents and women. Since enrolling at Brown, I have participated in the
Adolescent Health Education Project in which groups of medical students visit local high schools and
community centers once a week to discuss health issues with teenagers.

Medical school at Brown brings with it an average annual cost of $55,730. While I am receiving some
scholarship assistance, I am also borrowing from several student loan programs in order to cover my
tuition and living expenses. Without additional scholarship assistance, my financial aid officer and I
estimate that my educational debt at graduation will reach approximately $xxx (see attached debt
profile). My parents are nearing retirement and will soon be living on a fixed income. They earn
approximately $xxx per year and thus are able to provide only minimal support to my brother (who is in
his second year of law school) and me. I am concerned that my mounting educational debt will preclude
me from considering lower-paying primary care specialties such as family practice and pediatrics.

I would be happy to provide any additional information (e.g., transcripts, letters of recommendation, tax
returns, etc.) that your committee would like to review. I am also available for an interview at your
convenience. If you require an application form, I would appreciate it if you would send one to me at the
address listed above. Thank you in advance for your consideration. I look forward to hearing from you.

Sincerely,

M.T. Pockets, M.D. '10

Reply Letter

February 14, 2009

Mr. I. M. Rich
Managing Partner
Hydropower Developers, Inc.
Garden City, NJ
Dear Mr. Rich:

This is in response to your letter of February 7, 2009, regarding the optimum penstock
diameter for the Trout Lake hydropower facility. I have reviewed the proposed layout, and
determined the head losses and cost of various intake-penstock system alternatives.

My calculations on the intake-penstock system, assuming a 150 cfs total design discharge, 85 percent
plant efficiency, and $4000/kW value of power, indicate that a 130ft. diameter penstock above the
bifurcation, and a 85ft. diameter for the penstocks below the bifurcation would be the most cost
effective.

My estimated construction cost for the intake penstock system included the costs $13582.00,
$20000.00, and $30000.00 .The total estimated construction cost is $63582.00. The head losses of this
system up to the powerhouse are estimated to be 200ft. at the 150 cfs design discharge for each
turbine.

I have attached my calculations and tables for your review. Please call if you have any questions or
require further information.

Sincerely,

Kim Smith
Design Engineer
Water Resources Consultants

Appointment Letter

February 14, 2009

Mr. I. M. Poor
97 Waterman Street
Providence, RI 02912-9706

Dear Mr. Poor:

Offer of Employment
I am pleased to offer you the position of an accounting clerk at Dandy Manufacturing, Inc. 2525 E.
34th Street Greeley, CO 80631 starting on February 20, 2009. I propose that the terms of employment
will be those in the attached draft individual employment agreement.

Please note that you are entitled to discuss this offer and to seek advice on the attached
proposed agreement with your family, a union, a lawyer, or someone else you trust. If you
would like information about your employment rights, see the Department of Labour’s website
www.ers.dol.govt.nz or phone the Department's free i nformation line on 0800 20 90 20.

If you disagree with, do not understand or wish to clarify anything in this offer, please contact
me to discuss.

If you are happy with the proposed terms and wish to accept this offer of employment, please
sign the duplicate copy of this letter and return it to me by February 17, 2009. If I have not
heard from you by that date, this offer will be automatically withdrawn.

I look forward to working with you.

Yours sincerely,
Mr. Jim Dandy, Jr.
General Manager
 Acceptance Letter

7 Shawnee Road
Short Hills, NJ 07078
201-555-0303

Mrs. Walter Mellish

Greenley Corp., Inc.
1010 Madison Avenue
New York, NY

Dear Mrs. Mellish:

It was certainly wonderful news when you called this afternoon to offer me the position as assistant
buyer for Greenley Corp. Please consider this letter my formal acceptance.

I am pleased to accept your offer at a salary of $29,000 annually.

As we agreed, my starting date will be July 28 to enable me to finish a summer computer class that
will enhance my skills for Greenley Corp.

I also understand that I will receive full company pay and benefits during the 12-week training
program and that I am considered probationary during that time.

Thank you again, Mrs. Mellish, for offering me this wonderful opportunity, and do let me know if I can
do anything in advance of my start date to facilitate the paperwork, or if there are any areas you'd like
me to be reading up on.

What a delight it will be to work with you and the Greenley team!

Sincerely,

Jane Oakley
 Refusal Letter

February 14, 2009

Mr. James Doe

Human Resources Manager

Engineering Division

Big Company

City, State Zip Code

Dear Mr. Doe:

Thank you for offering me the position of Project Manager for the Dallas office of Big Company. Thank
you for taking the time to discuss the details of the position and giving me the time to consider your
offer.

Big Company is an attractive and competitive company with numerous professional opportunities
available within the organization. There are many aspects of the position that are appealing to me;
however, I feel that it is in our mutual interest for me to decline your generous offer. This has been a
difficult decision for me, but I believe it is the appropriate one for my career at this time.

Again, thank you for the time and consideration you have extended. It was a pleasure meeting you
and your fine staff.

Sincerely,

Stan Student
 Invitation Letter

PJ Party
22 Yew Street, Cambridge, Ontario
Tel: 416-223-8900

April 7th, 2009

Dear Valued Customer:

Our records show that you have been a customer of PJ Party Inc. since our grand opening last
year. We would like to thank you for your business by inviting you to our preferred customer
Spring Extravaganza this Saturday.

Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will
be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and
donuts will be served. Public admission will commence at noon.

In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or
more.

We look forward to seeing you at PJ's on Saturday. Please bring this invitation with you and
present it at the door.

Sincerely,

Linda Lane

Linda Lane
Store Manager

pjpartyinc@shoponline.com

*All sales are final. No exchanges.

Enclosure: Gift Certificate #345 (not redeemable for cash)

 Regret Letter

32 Bay State Road

Boston, MA 02215-1903

Dear Mr. Markey:

Thank you for attending for interview for the post of an accounting staff. The calibre

Of the interviewees was very high on the day, which made making the final decision very

Difficult. It is with much regret that I must inform you that you were unsuccessful on this

Occasion.

Many thanks Mr. Markley for your interest in the position and I would like to wish you every success
in your future career.

Yours sincerely,

Mr. David White

Development Manager / Chair

 Introduction Letter

201-555-0303
pjpartyinc@shoponline.com

Mr. James Doe

Human Resources Manager
Engineering Division
Big Company
City, State Zip Code

February 14, 2009

Dear Mr. Brown,

I am a friend of Janice Dolan and she encouraged me to forward my resume to you. I know
Janice through the Brandon Theatre Group, where I am the technical director. We worked
together on several local theatre projects.

I'm interested in relocating to the San Francisco area in the near future. I would appreciate any
recommendations you can offer for conducting a job search for a theatre position, finding job
leads, and any help you can provide with the logistics of relocating to California.

My resume is attached. Most of my theatrical experience is in lighting and projection design,

however I have worked at most backstage areas during my career.

Thank you for your consideration. I look forward to hearing from you.

Sincerely,
Mr. I. M. Poor
 Recommendation Letter

32 Bay State Road

Boston, MA 02215-1903

To whom it may concern:

I would like to take an opportunity to offer a formal recommendation for Jane Glass. As the Senior
Coordinator for Heartland Commerce I have known Jane for approximately two years and feel that she is a
deserving candidate for your business school program.

Jane joined our organization as an entry-level customer service representative. Demonstrating an incredible
initiative and a strong dedication, she moved up the ranks quickly. After only six months, she was promoted
to team leader. The board could not help but notice how successful she was in her new position and quickly
offered her another promotion, making her part of the executive management team.

Jane leads by example and many people here find her enthusiasm and dedication both inspiring and
motivating. As part of the executive management team, Jane has worked hard to build authentic
relationships with the employees. Her efforts have created a happier and more productive team.

I believe Jane exhibits many of the qualities that are essential to business managers and business students.
An education at your esteemed business school will help her hone these qualities, while enhancing her
career opportunities. I highly recommend Jane Glass for your program and hope that you will carefully
consider admission application.

Sincerely,

Debra Max Senior

Coordinator Heartland Commerce

 Referral Letter

impoor@hotmail.com

February 17, 2009

Ivan M. Poor
Accounting staff
SGV & Co.

Dear Mr./Ms. Last Name,

I have known grace for over 3 years, while she was working as a executive manager in Albert &
Allen Company in many various capacities. Grace reported directly to me as I was holding a role
of senior manager, Marketing Division between 2004 and 2006.

During her tenure, Grace has shown a tremendous potential by spearheading an extensive
number of brand building programs and initiatives for the company. As a result of her
consistent fresh ideas and high enthusiasm, Company attained outstanding financial results for
the 2005 and 2006 financial years, with more than 30% increase of revenues achieved.

She is a very customer oriented person, and has a very high aptitude for sales-related roles also.
Her willingness to explore different job specializations in the company won many  admirations
in company's favour.

To my own observation, Grace is a trustworthy and reliable person who goes great length to
accomplish any task given to her. She works well both as an individual and as a team player. She
never hesitates to take the extra roles which are beyond her own job scopes.
I wish Grace all the success in life and recommend her for employment, with your organization
without any hesitation.

Sincerely,
Debra Max Senior

Coordinator Heartland Commerce

 Resignation Letter

February 17, 2009

Ivan M. Poor Company Name

Greenley Corp., Inc.

1010 Madison Avenue
New York, NY

Dear Mr. White:

The purpose of this letter is to resign from my employment with Company Name. My last day is
(two weeks from the date of the letter).

I wish you nothing but success going forward and will miss working with you and many of my
co-workers and customers. My employment with Company Name has been an opportunity to
both learn and to contribute. I will take many positive memories with me to my new
employment.

Again, best wishes for a positive future. Please call on me if there is anything I can do to help
ease the transfer of my work or to help train your new employee.

Regards,

Ivan M. Poor
 Termination Letter

February 17, 2009

Thomas Zatinski
795 Gilmour St.
Apt. 508
Chicago, IL, 60611

Dear Thomas:

It is with sincere regret that I must inform you that your employment at Addison Systems Inc. will be
terminated as of Friday January 31, 2006.

As you know, the Downsizing Task Force delivered their report to the general manager in late
October, 2006. Among the task force recommendations was the elimination of all temporary and
contract positions. Since you occupy a temporary position, your position is automatically subject to
the task force recommendations.

I would like to make it absolutely clear that in no way does your termination reflect that the company
is in any way unhappy with your work performance over the past 18 months. In fact, you have been
highly regarded as one of our most productive contract staffers. Unfortunately, you and the other
non-permanent staff that are being let go are simply a reflection of the general economic downturn in
the fiber-optics industry over the past year.

In an effort to try to reduce the impact of this termination, the company has worked out a severance
arrangement that will give you one week's pay for each month you worked beyond 12 months. In
your case this will amount to six (6) weeks of severance pay. In addition, your medical and dental
coverage will remain in effect until the end of the severance period. You will soon receive a letter
from the Human Resources Department with all of the details on the severance package.

Thomas, given your qualifications and proven abilities, I am confident that you will be able to find
another position in the relatively near future. If you would like, I would be pleased to write a
recommendation letter for you, to help with your job search.

Sincerely,

Fred Shandling
Unit Manager

cc: R. Jackson, Human Resources

 Congratulations Letter

June 25, 2006

Belinda Asher
620 Mayview Ave.
Pineville, WV 24874

Dear Belinda:

On behalf of everyone here at Deerwood Resorts Ltd., I would like to sincerely congratulate you
on your recent graduation from Mountain State University with your M.B.A. (Marketing).

I must say that I was not surprised to read of your success in the newspaper. During your first of
four summers as an employee at our Lakeland Family Resort I noted how bright you are and
how you have a very quick mind for business. Combine those attributes with your relentless
work ethic and commitment to quality customer service, and it is obvious that you have a wide-
open future ahead of you. I can only hope that your experience working with us contributed in
some small way to your success.

On behalf of the management and staff at Deerwood Resorts I wish you all the best in your
future career and life endeavours, whatever they may be.

Yours sincerely,

Bruce Atkinson
President and CEO
 Condolences Letter

November 30, 2007

Mr. Jim Hollingsworth

President and CEO
Penn Manufacturing Inc.
1260 North Washington Avenue
Scranton, Pennsylvania 18503

Dear Jim:

Please accept my sincere condolences for the sudden loss of your dear brother Ray last week. I
can only imagine what a shock it must be to you and the PMI extended family. Indeed, it was
only two weeks ago that Ray and I shared a table at the Mayor's annual fundraiser.

I know what a difficult loss this will be for you in particular. Not only will you miss your
cherished brother but also a trusted business partner and advisor. I can only imagine the depth
of the void that it will leave in your personal, family, and business lives.

As you know, Ray and I go back more than 20 years both as friends and business associates. Not
only was he a great person to do business with, he was also an excellent golfing partner with
whom I spent many memorable days on the links over the years. He had an amazing sense of
humour and was a gifted storyteller. In business dealings Ray was always straightforward and as
honest as the day is long. In short, your brother Ray was an exceptional friend, colleague and
customer who will be deeply missed by all who knew him.

Would you please pass on my sincere condolences to all of the employees at Penn
Manufacturing and let them know that we here at Allied Building Systems collectively mourn
Ray's loss.

Sincere condolences,
Brad Fender
 Appreciation Letter

November 30, 2006

Mr. David Kimberly

Director General, Civil Aviation
Government of Seychelles
10 Island View Parkway
Seychelles

Dear Mr. Kimberly:

I would like to take this opportunity to express my heartfelt thanks to you for your very active
participation in our recent conference in Montreal on the "future of aviation". The Chairman
and Board Members have also asked me to pass on their sincere appreciation for your efforts in
supporting the Institute in this important undertaking.

Your skill in chairing the controversial panel on "The Role of Developing Countries in the Future
of Aviation Management" was very much appreciated by those representing all sides of that
extremely sensitive topic. As well, we have received numerous post-conference requests for
the paper you delivered on "The Critical Issue of Cooperation between Airlines and Airports." It
appears that you may have penned a best-seller with that one!

On both a professional and a personal level, I really appreciated the time that the two of us
were able to spend together for fun and reflection during conference down times. I certainly
learned a lot about the unique aspects of aviation operations in your part of the world (not to
mention the things you taught me about the backhand on the squash court!).

We are currently hard at work producing the "Compendium of Conference Proceedings"

document, and we expect to be sending it out to all participants early in the new year.

Again, thanks so much for your enthusiastic participation in our conference. I have no doubt
that it would not have been the success that it was without your presence.

Please keep in touch, and drop in and visit us whenever you are in this part of the world.

Very sincerely,

Peter Smithfield
President and CEO
 Instructions Letter

February 15, 2001

Ms. Grace Sahilan

Orani Bookstore Marketing
Orani, Bataan

Dear Ms. Sahilan:

Congratulations!  You have just bought the best Copy Printer available in the market today.  The
Gestetner 1425 has excellent features such as: wide range of reproduction ratios, a monocolor
printing with optional drum units and two single originals can be printed on one sheet of paper.

To get the maximum versatility, we are sending you detailed instructions on the operation and care of
this machine.

General Safety Information

1. Always turn the machine off when you have finished printing for the day.
2. When the machine will not be used for long periods, disconnect the power cord.

Precautionary Measures

1. While printing, do not turn off the main switch.

2. While printing, do not unplug the power cord.
3. Keep corrosive liquids such as acid off the machine.
4. Do not put anything except originals on the machine.
5. Do not spill liquid on the machine.
6. If you clean rubber parts with hygiene, wipe them with a dry cloth afterwards.
7. Open and close the doors and covers softly.

If we can offer any additional information, please feel free to write or call us. (tel. no. (02) 589-2841.

Thank you

Very truly yours,

Edward Banzon
 Notification Letter

Dear Mr. White

Orani Bookstore Marketing
Orani, Bataan

We are pleased to announce that on August 26, 2005, Governor Romney signed legislation,
Chapter 77 of the Acts of 2005, which amended Chapter 137 of the Acts of 2003 that provided
compensation and other benefits to employees of the Commonwealth of Massachusetts who
have been called into active military service since September 11, 2001. This new legislation
takes effect immediately and expires on September 11, 2008. Employees will be paid the
difference between their base state pay and base military compensation (excluding
allowances), if the base state pay is higher. The amended legislation may mean that you are
entitled to additional differential pay (either on an ongoing or retroactive basis) because the
definition of base military pay now excludes allowances.

The differential to which you may be entitled is calculated using your base state pay and does
not include any additional compensation, such as overtime, shift differential, hazardous duty,
educational incentives or call back pay. The military compensation to be used for this
calculation is defined as base pay excluding all allowances, such as housing, uniform, combat
pay, spousal allowance, etc. as well as overtime pay, shift differential pay, hazardous duty pay
or any other additional compensation received for military service.

Information regarding military pay is available using the following link:

https://mypay.dfas.mil/mypay.aspx

When you have the required documentation, send or fax it to your department:

Notify the Payroll Director of your department if you wish to change, for the purpose of direct
deposit, the bank account on file with your agency.

We urge you to submit the documentation necessary to process your pay differential at your
earliest convenience. The sooner that we receive it, the sooner we can process the pay
benefits to which you are entitled.

We are proud to be part of this effort that recognizes your dedication and commitment to serve
your country, and we are pleased that we can take these measures to ease the considerable
sacrifices that you and your family have had to endure.

Sincerely,
Ivan M. Poor
 Solicitation Letter

Your community may want to find funding sources to help cover for event costs such as refreshments
speakers, training, advertising and other items. We are providing a sample support solicitation letter
for you to customize based on your budget and needs. Here are some suggestions of organizations
and businesses in your community that you may want to approach for funding support:
o Local Chamber of Commerce
o Local Rotary Club, Lion’s Club, Kiwanis Club, etc.
o Local businesses
o Local insurance agents
o Local auto dealerships
o Local Police, Firefighters, Paramedics Associations
o Local doctors and hospitals

Dear____________,

As you may be aware, motor vehicle crashes are the number one killer of teens across the country.
Many of those crashes and subsequent deaths are fueled by underage drinking. To help raise
awareness and spark action in our community, on (date), we will be holding a screening of a hard-
hitting documentary provided by the RADD Youth Coalition, HBO’s SMASHED: Toxic Tales of Teens and
Alcohol at (location). Our audience will include (teens, parents, community members, etc.) and will be
followed by a panel discussion and discussion of steps that our community can take to help curb
underage drinking and alcohol related crashes.

In order to have the greatest impact, we are looking for funding in the amount of $_______ to pay for
(flyers, advertising, printing of materials, refreshments, expert speakers, one of the young people
featured in the film, etc.) We are looking to your organization/business to help us by supporting our
efforts to stimulate this important discussion on keeping our community and its young people safe.
Any amount is appreciated and your company will be recognized (on collateral materials, flyers, in
advertising, at the event, on signage, etc.) We will also be contacting local media to cover the event
and to partner with us in making sure that our community understands the importance of combating
underage drinking.
If you have any questions or would like to further discuss how your organization/business can help,
please call me at (phone number).

Thank you and best regards,

Event Director
 Credit Letter

123 Your Street Address

Your City, ST 01234

The Credit Bureau

Bureau Address
Anytown, State 56789

February 17, 2009

Dear Credit Bureau,

This letter is a formal complaint that you are reporting inaccurate credit information.

I am very distressed that you have included the below information in my credit profile due to its
damaging effects on my good credit standing. As you are no doubt aware, credit reporting laws ensure
that bureaus report only accurate credit information. No doubt the inclusion of this inaccurate
information is a mistake on either your or the reporting creditor's part. Because of the mistakes on my
credit report, I have been wrongfully denied credit recently for a <insert credit type for which you were
denied here>, which was highly embarrassing and has negatively impacted my lifestyle.

Optional With the proof I'm attaching to this letter, I'm sure you'll agree it needs to be removed ASAP.

The following information therefore needs to be verified and deleted from the report as soon as possible:

CREDITOR AGENCY, acct. 123-34567-ABC

Please delete the above information as quickly as possible.

Sincerely,

Ivan M. Poor
SSN# 123-45-6789
 Collection Letter

Tuesday, December 07, 2021

Dear Customer,

Please note that on your account, there are one or more invoices currently past the 30-day due date
from the date of service. These invoices are itemized below for your convenience. Please remit the
past due balance of $ 0,000.00 as soon as you are able, or contact our office if you have any questions
regarding these. Please keep in mind that all invoices on your account carry 30-day terms unless
otherwise specified.

Invoice Number Service Date Amount Due

87561 04/25/2005 $ 1,393.07

87591 04/27/2005 $ 170.84

$1,563.91

We appreciate your efforts in bringing the account current.

Your business is very important to us!

Thank you,

Ivan M. Poor
 Acknowledgement Letter

CHARITABLE ORGANIZATION
32 Bay State Road
Boston, MA 02215-1903
February 17, 2009 

Ulrich R. Rich
620 Mayview Ave.
Pineville, WV 24874

Dear Mr Worthy:

Thank you for your contribution of $100000. Please keep this written acknowledgment of your
donation for your tax records. Starting January 1, 1994, the IRS will no longer accept your cancelled
check as proof of any donation of $250 or more. Changes in tax law also require us to estimate the
value of goods or services, if any, that have been rendered to you in return for your contribution, and
to remind you that your contribution is deductible only to the extent that it exceeds what we have
provided.

Thank you for your continuing support for our important work in this field!

  Very truly yours,

  U. R. Rich
 Transmittal Letter

October 4, 2009

Dr. Corazon C. Obnamia

University Research and Development Office
Technological University of the Philippines
Ayala Boulevard Ermita, Manila

Dear Dr. Obnamia:

In compliance with the fulfillment of the requirements on the subject “Technical

Communication”, the proponents would like to present the proposal entitled “Proposed
Mechanical Flash Dryer”, in accordance with your instructions.

The main purpose of the document is to propose a Mechanical Flash Dryer for small holder
farmers. This will help reduce post harvest losses and therefore increase farmer’s productivity.

We hope that this proposal will meet your approval.

Very truly yours,

Mechanical Engineering Group

 Proposal Letter

10/06/02

Ms. Joan Atwater

Executive Director
ABC Foundation
13 Hill Street Boston, MA 02116

RE: READ TO SUCCEED! PROJECT

Dear Ms. Atwater,

Orchard Middle School is pleased to present this proposal for your review. We look forward to
partnering with you to provide a reading intervention program for our students with poor
reading skills called Read to Succeed! Orchard Middle School has over 50 at risk students with a
reading performance of at least two years behind their current grade level. The objective of the
Read to Succeed! program is to help all students with poor reading skills learn to read at grade
level and increase their reading speed, comprehension, and reading attention span.

During the last year, we have been piloting the Read to Succeed! program with a small group of
students with poor reading skills and have seen dramatic improvements with most of the
students increasing their reading ability by one to two grade levels. The Read to Succeed!
program provides students with access to assistive reading systems, along with training for
classroom teachers and reading specialists.

We have seen measurable success and we are now seeking to expand our Read to Succeed!
program to address the needs of all the at risk students in the Orchard Middle School. Our
proposal requests $16,504 in funding to obtain the software, hardware, and training necessary
to equip the Orchard Middle School resource room with five assistive reading systems, each
including a computer, scanner and assistive reading software.

We appreciate ABC Foundation taking an interest in helping our students develop their reading
skills through our new reading program! Please give me a call at 703-555-1212 x342 if you
require any further information or have any questions concerning this proposal.

Thank you,

Jennifer Hazelton
Special Education Coordinator
Orchard Middle School
387 Pine Hill Road Orchard, VT 02331
 Approval Letter

February 17, 2009

Tom Atkinson
COMANY Inc.
14 Edith Street,
Hackney West

Dear Tom Atkinson,

We have reviewed your application for credit, and it is our pleasure to inform you that an account has
been opened for your company.

Please feel free to use your account as often as you wish. A descriptive brochure is attached which
outlines the terms and conditions upon which this account has been opened.

Should your credit requirements change, or should you have any questions regarding your new
account, call this office and ask to speak to one of our account representatives. When you call, please
have your account number available, in order that we might have quick access to your file.

Yours very truly,

Ivan M. Poor
 Confirmation Letter

Ms. Mui U. Farmer

1997 Weir, #1
Watchout, MI 41855

Dear Mr. Farmer:

Welcome to the Department of Human Resources! This letter is to confirm our phone conversation
during which you accepted our offer of the Building Maintenance Manager position at Michigan State
University.

Your starting salary will be $50,000.00, annually. You will receive evaluation reviews after six and
twelve months of service. As defined by union contract, you will be on probation for twelve months.

Fringe benefit information is described in the enclosed Summary of Full-time Employee Programs
handout. The details of these programs are discussed during employment processing.

We are currently planning your first day to be ______. Please contact the Human Resource
Department to schedule your employment and benefits processing in addition to your general
orientation at (517) 353-3720 ext. 121.

Do not hesitate to call me with any questions about your employment here. In the meantime, we look
forward to you joining the staff and the positive contributions we believe you will make at Michigan
State University.

Please see the attached memo announcing your appointment.

Sincerely,

Frieda Hire
Director
Department of

Attachments
 Reservation Letter

MARSHAL CAMP
ST. MARY, NY 12943
518 576-4577

February 22, 2009

Dear Mr. White,

This letter contains my last round of reservation confirmations. This year has proved to be
profitable. The dates and room booked by you have been reserved for you but we also have
rooms that can accommodate other guests as well for some weeks. This information will soon
be available on our company website www.marshalcamp.org. So, if you would like to extend
your stay or your friends who like camp can contact us through our website.

This letter confirms your reservation to stay at Marshal Camp this summer. Once again, I would
like to thank everyone who gave me second-choice dates. This has helped us in arranging
reservations. Please make note of the dates that I have confirmed. In case you find any
discrepancy between them and your expectations, you can send me an email or call on the
Marshal Camp line in Williamstown.

Your check in the amount of $1000 secures your reservation for you.

ARRIVAL: March 10, 2009

DEPARTURE: March 15, 2009

Hope you have an enjoyable visit and that you will warmly welcome the new staff.

Regards,
I. M. White