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Analysis of
Le
Meridien
Barbarons
Hotel
Researched and
compiled by J. Cesar
ADHM Student
August 2010
Commissioned by
Miss M. Mathiot (Lecturer)
Principles of Management
Abstract
One among the famous hotels in Seychelles, the Le Meridien Barbarons Hotel and Spa has, a
few years ago, been acquired by the giant Starwood brand. Starwood Hotels & Resorts
Worldwide, Inc has other famous hotel brands such as the Sheraton, the St. Regis, the Westin,
the Four Points, et al. These hotels are found all over the planet and they total up to 1000
units comprises of various sizes and standards.
The Le Meridien Barbarons Hotel is a three star accommodation and service unit located on
the west coast of Mahe Island in the Seychelles exotic tropical islands‟ destination. It offers
the best competitive rates of its genre and targets groups, families and businesses market
segments. With that in mind, this hotel has a high potential demand for its services. It has
been exploring and exploiting these segments profitably up to now as per its strengths and
opportunities. Parallel to that, there have also been difficult times as per its weaknesses and
threats. This hotel has managed to navigate its way through its business environment by
facing the many changes that influences the micro and macro environments of organisations.
This study is a snapshot of its current methods and strategies of management effectiveness
and efficiency. It portrays how this hotel is facing its internal and external business
environments so that it can generate profits and continuity within the hotel industry of
Seychelles. In the management vocabularies; this report is a SWOT analysis of the hotel in
question.
Table of Contents
Introduction 01
Organisation Structure 03
Business Environment 04
PESTAL analysis 04
References 14
Appendices
Introduction
Likewise this report is in line with emphasizing students of the hospitality management to
understand and use the system theory and approach for analysing hotels‟ structure, operation,
performance, etc. Important part of systems thinking is the analyzing and evaluating of the
SWOT and PESTEL. This report focuses on both. In the same spirit, the data gathered for
the study have been sourced out by going to the subject hotel. It is to be noted that the
management of the Le Meridien Barbarons Hotel and Spa (LMB), was not cooperative.
Statistical data was not given, thus a quantitative analysis has been difficult if not impossible.
The qualitative system approach of the study has been mainly conceptualised and realised
through personal observations and questions on site.
In 1972 Air France launched Le Méridien as a extension of its business ventures to support its
growing airlines in many destinations around the world. From 1972 to 1994, Le Meridien
had 21 Hotels opened in Europe, Africa, and Middle East. In 1997, Meridien was sold by Air
France. Up to date Starwood owns 1000 hotels including 120 luxury & upscale hotels in over
50 countries. Starwood Hotels acquired Le Méridien in 2005 and the following year, Le
Méridien transitioned into Starwood systems and standards.
LMBH closed its doors in 2004 and after a one year renovating construction project reopened
as a 4 stars + hotel now part of the Starwood group. It has in total 124 rooms categorized as
Suites (4), Superiors (38), Deluxe beach front (11), and Standard garden view (71). The hotel
consists of two main restaurants; the Mangrovia (Buffet) and the Cocoteraie (A la carte).
There is a Tapas/Sandwich bar and a main bar (Le Patchoulie) attached with the lobby.
The Le Mangrovia Restaurant is open from 7 to 11 am for Buffet breakfast and from 7 to 10
pm for Theme night Buffet dinner. The price is 45 euro per person excluding 10% service
charge. The La Cocoterai Restaurant is located at the pool side. It offers a la carte Creole
special & Grill for lunch, and, an a la carte fine dining experience for dinner. All prices
includes 10% service charge.
The rooms‟ rates per night on B&B are 325 Euros for Standard garden view, 360 Euros for
superior ocean view, 425 Euros for Deluxe beach front view and 495 Euros for Suite. The
rates given exclude the 10% service charge. HB can be included at 45euros + 10% per
person.
The core mission statement of LMBH is regulated and the Starwood group and most of the
objectives alike. The training manager provided the two main mission points they focussed a
lot upon. These are to provide to their guests not only a great stay but also an active
discovery that they themselves control. Their stay must inspire them to be creative by giving
them a new perspective. That LMBH creates for the guests feeling of personal growth,
enrichment and a sense of community and affiliation beyond delivering a beautiful design, an
accommodating room and a comfortable bed.
Decision Making
Quality and timely decision making is essential for the success of any firm. In fact, how an
organisation chooses to design its decision-making rules are one of the most fundamental
aspects of its internal design. A firm‟s ability to make good decisions is particularly
important in the face of increasing global competition, and the greater uncertainty from
exposure to more competitors and a greater number more markets that this brings, Brickley et
al (2004).
The decision making strategy of the LMB is as per its Organisation Structure (OS) portrays;
it identifies a balance of power within the executives personnel or the management segment
and the junior authorities within the structure. There is both a flat and tall tendencies within
the structure. This would suggest that the decision takings can be both centralised and
decentralised. It is obviously reasonable to assume that these two are used systematically and
contingently as per situations arises. This is helpful in deciding upon the most effective
solutions to solving major and minor problems respectively, and to yield maximum benefits
from the globalised product markets and from the internal potentials. As a member of the
Global Starwood group, the centralise aspect of LMB‟s OS reflects the corporate‟
management system. It is a mean of having a contingent control over its various hotels‟
market outlets.
PESTEL Analysis
In Seychelles there exists a strong socialist political regime and a planned economy that is
gradually being transformed into a more free type of market. This dictates a mixed type of
economy which means the government still holds major control over the tourism industry.
The political power is tested through an every five year contest decided by the citizen. The
next election is due in 2011 which gives LMB one more guarantied year of the
macroeconomic stability it is enjoying. It should be noted that the government of the day
offers many opportunities through concessions and minimum policies and regulations for
hotels. This is enjoyed by LMB as an opportunity. As a small island state, there is a scarcity
of labour to sustain the many hotels, thus as a threat LMB has to import foreign labour
increasing cost. The Seychelles Company Law of 1995 is the framework for the current
legislation on corporate governance locally. Under the Company Law, a company is a
separate legal entity in which Directors represent the company. Seychelles belongs to the
Indian Ocean Island state tourism destinations below the line of equator which offers an ideal
climate for the growing world tourist market demand. In this group there are countries like
Mauritius, the Maldives, Reunion, Madagascar, Rodrigue which are direct competitors.
Indirect competitors are Sri Lanka, Malaysia, Vietnam, Thailand, Singapore, Myanmar,
Cambodia, etc. Indirectly it affects LMB by minimising its potential customers though
marginal.
All countries have laws and regulation that governs business so that it has a coneatrol of
what is happening in the business environment. Some laws are beneficial to parties concerns
and some may create discomfort in their business environment.
Economical factor:
The hotel contributes towards the economic benefits of the country, not only towards the tax
that the government receives or the employment made, but also what economist called the
multiplier effects.
The LMB believes in a policy of buying locally, in doing so helps generates the multiplier
effects within the micro economy. In simple terms it means that the LMB creates other small
businesses to operates and prosper, it creates jobs for families, it excites the economic
activities within the country, etc. As part of an international group LMB is among hotels that
the profit is leaked is out into countries of origin. This is what economists described as
leakages in the system. In addition to that, the lack of specialists (especially managerial
human resources) on the local market, LMB has to import them thus leaking more earnings.
Social factor:
Seychelles has a small population increasing at a slow rate, currently estimated at 85000 of
which a significant number lives in foreign countries. The workforce when removing
pensioners and scholars can be estimated at around 40000, thus importation of labour is
essential. Females are roughly equal to males which mean lesser potential workforce. The
above suggest a very high labour cost. Essentially above 95% of its populations are literate.
3.6% of their GDP is spent on education. This country has a rich diversity of cultures and
social behaviours inherited from their multiracial background, thus flexible to workforce
diversification. As the biggest employer, the tourism industry potentially employed 16.7% of
the country‟s manpower, NSB Statistical Bulletin (2010).
The LMB participates actively in corporate social activities and has a dedicated in service
training program for its employees. The hotel promotes different incentives to educate and
motivate all employees. Besides donation to several orphanage villages, the hotel contributes
and hosts several activities that benefit the society in general. LMB has a large intake of STA
students every year for practical trainings; this, in return benefit not only Le Meridien hotel
but the Seychelles tourism industry in general.
In service training is a must at LMB as Starwood the parent company stresses on it and has a
dedicated program. Cross exposure common practice in the hotel and in return the hotel can
identify potential staff for promotion.
Various activities are in place at the hotel to motivate their staff, such as monthly and yearly
staff award, be a guest program, transportation and free meals. A major incentive the hotel
has adopted is the introduction of service charge and yearly bonuses given to all staff.
Even with all these incentives, LMB are faces strong competition to keeping its valuable
staffs. Recently with the completion of Ephelia Resorts, manpower decreases considerably,
this in return has put a negative impact on the hotel. The question is what has generated such
movement of the staff? It was difficult to find as we were not able to get access to a proper
statistical survey to prove our hypothesis. The management also did not provide it.
Technological factor:
Due to its geographic location, Seychelles is free from all types of natural disasters. There
are evidently no major natural disasters. It enjoys a rich ecological system as a main resource
for tourism. The LMB is no exception to that; it enjoys a beautiful beach in a peaceful and
quiet area.
Seychelles has strict environmental laws that protect its territory, fauna and flora. The hotel
has to comply with all these rules and regulations that are in place. The country has a good
reputation toward the protection of its environment with almost 50% declared has protected
parks.
This has set limits to which LMB has to comply with regards to its expansion project to the
property making it more attractive with added value.
LMB has a superb beach front view but with a reef barrier close to its beach, this has made
swimming difficult for guests. Even in cases that the hotel would like to create any artificial
swimming area the law prohibits them from doing so.
It is the responsibility of LMB to keep its coastal vegetation and all its vicinity clean at an
acceptable standard. LMB participates actively in maintaining the marshes and mangroves
protection program surrounding the hotel. The hotel contributes in maintaining of the wet
lands that surround its property.
The hotel has to comply with all the environmental issues that include solid wastes and waste
water that it generates. Even if it is a costly program, a considerable amount of their budget
goes towards waste removal and waste water treatment. The hotel has recently invested a
substantial amount of capital towards a new waste water treatment plant that is more
environmentally friendly. Wastes should be disposed as per the environmental laws that are
in force. Any breach of these regulations will result in penalties or strict action taken against
them by the government.
This analysis identifies and analyses Strengths and Weaknesses within LMB, as well as
Opportunities and Threats revealed by information gathered on the external environment. It
is use to develop plan affecting various internal and external factors, and maximises the
potential of the strengths and opportunities while minimising the impact of the weaknesses
and threats. It can be used when developing strategic plan or planning a solutions to
problems. Analysis of the external environment is vital for it is uncontrollable by managers
and affects the hotel. They can be the culture, economy, health, sources of funding,
demographics, etc, of the Seychelles. The internal analysis examines capabilities of LMB
hotel by analysing its strengths and weaknesses especially within the management areas. The
external analysis looks at the main points in the environment, and identifies those that pose
opportunities and those that pose threats or obstacles to performance.
-Has a well established Brand: 'Starwood' -Poor managerial quality (too dependent on HQ)
-Poor staff's performance (lack of effective
-Marketing is centralised at HQ control)
-Benefits from Starwood consistent trainings & -Poor product supplies and scarcity of quality
upgrading products (freshness)
Opportunities Threats
-Seychelles' Tourism dependency - main source -Low frequency flights to and from
Exte
rnal
Fact
ors
-Government's calls for partnership and supports -Ephelia's new Conference Centre
Positive Negative
Conclusion
As been detailed in the report, the many factors in the LMB business environment are
classified into internal from its microeconomic environment and the external from its
macroeconomic environment. The SWOT evaluation specifically identified them into
strengths and opportunities as the positive factors that can be exploited and/or developed to
yielding maximum benefits and productivity. Weaknesses and threats are negative factors
that can be explored and/or disposed of depending on the situation. Turning them into
beneficial elements is usually done by using the positive to extract their benefits. The matrix
is how LMB use these strengths within the hotel to take advantage of these opportunities in
the external sphere? Secondly, how do LMB overcome the weaknesses inside the hotel that
prevent them taking advantage of these opportunities? Thirdly, how do LMB use these
internal strengths to reduce the likelihood and impact of these external threats? Lastly, how
do management plan to overcome the weaknesses that will make these threats a reality? The
answer to the matrix is theoretically simple as in translating them into tasks for the Project
Plan. This can be effectively done by the managing by objective (MBO) approach.
It should be noted that the management of this establishment were very uncooperative and
that has made this study practically impossible. This supports the reason why the report is
focus on a more qualitative than quantitative approach.
But the management is a strongly decentralise one because therefore most of the executive
decisions are made and/or approved at the Headquarter in the USA. The two sister hotels in
the Seychelles are periodically provided with new strategies and plans for implementing in
the locations. Questions still prevails.
This hotel is located in an attracting and relaxing area with potential for growth that is not
being exploited. It is strongly recommended to any management team that take the challenge
to revise the mission statement with open objectives and try to utilise the internal factors of
its business environment to minimise the negative barriers. After all, management can only
control what are inside the organisation. Opportunities from the outside can be explored to
eliminate the weaknesses from the inside. Any managerial decision should be conducted
through an analysis of both the internal and external spheres so as to yield maximum benefits
and eliminate maximum disadvantages. The LMB hotel is no exception and it is actually not
using its potential capabilities.
References
-Brickley, J., Smith, C., Zimmerman, J. (2004); Managerial Economics and Organisational
Architecture, 3rd Edition, McGraw-Hill, New York
-Figure 1, NSB Statitical Bulletin, August 2010; Employment 2010 No.2, Percentage of
Formal Employees by Industry: All sectors, January to March 2010
-Table 1, NSB Statistical Bulletin, July 2010; Visitor Arrivals by Country of Residence
-Wendy Boniface, July 2010: Training Manager, Le Meridien Barbarons Hotel & Spa, Grand
Anse, Mahe, PO BOX 626