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SWHETESY | Sra ee Fauziah bt Abd Khahar 1204 Bee Bee Park Simpang Kuala 05400 Alor Setar, Kedah O17 - 502 8054 fauziah_hf@yahoo.com Personal Detail Female 27 years old Malay Muslim Spoken and written well in English and Malay Love reading and listen to music Objective To provide efficient and quality service in related task To improve productivity without reducing quality To gain more experience and knowledge Fauziah bt Abd Khahar 1204 Bee Bee Park Simpang Kuala 05400 Alor Setar, Kedah 012 - 447 4621 fauziah_hi@yahoo.com Qualifications Receiving outgoing and incoming call Handling booking for room reservation Handling quest request Handling special arrangement for guest Handling e-mail Experienced in c/in and c/out process Cashiering In room Dining - order taking Handling guest complain Setting and delivering wake up calls Handling wide variety of information Processing request for restaurant reservation Able to work long hours Familiar with office tools Handling lost & found item Experience The Westin Langkawi Resort & Spa Jalan Pantai Dato’ Syed Omar 07000 Langkawi Kedah Dec 2006 - Sept 2008 Service Express Agent Sheraton Perdana Resort Jalan Pantai Dato’ Syed Omar 07000 Langkawi Kedah Feb 2004 - Dec 2006 Guest Service Agent Star Customer Service Agent Summerset Colonial Hotel & Villas Lot 2547 Kuala Rompin 26800 Pahang June 2003 - Dec 2003 Guest Service Assistance Fauziah bt Abd Khahar 1204 Bee Bee Park Simpang Kuala 05400 Alor Setar, Kedah 012 - 447 4621 fauziah_hf@yahoo.com Skills Computer skills * Microsoft word * Microsoft excel * Microsoft powerpoint * Fidelio system © Galaxy system Telephone etiquette Telephone courtesy Cashiering Familiar with office equipment © Fax machine © Photocopy * Filing * Pager system Walkie talkie * Telephone system © General office furniture,equipment,supplies: Educations Sijil Pelajaran Malaysia 1998 Pangkat 1 Agg 14 Sekolah Menengah Tengku Abdullah Pekan, Pahang Penilaian Menengah Rendah 1996 4A3BIC Sekolah Menengah Tengku Abdullah Pekan, Pahang upsR 1993 2A 2B Sekolah Kebangsaan Seri Biram Pekan, Pahang Fauziah bt Abd Khahar 1204 Bee Bee Park Simpang Kuala 05400 Alor Setar, Kedah O12 - 447 4621 fauzish_nf@yahoo.com References Mr. Nathan Nadarajah Service Express Manager The Westin Langkawi Resort & Spa 04-960 8888 Ms. Wan Shaharina Wan Hassan Ex - Service Express Asst Manager The Westin Langkawi Resort & Spa O12 - 634 4911 Mr. Francis Alberto Ex ~ Room Divisian Manager Summerset Colonial Hotel & Villas Lot 2547 Kuala Rompin 26800 Rompin, Pahang O12 - 987 6318 Fauziah bt Abd Khahar 1204 Bee Bee Park Simpang Kuala 05400 Alor Setar, Kedah 012 - 447 4621 fauziah_hf@yahoo.com