Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
Robert Kaplan and David Norton, “Using the Balanced Scorecard as a Strategic
Management System” Harvard Business Review (January/February 1996): 1–13.
2
See, e.g, Teresa M. Amabile, “How to Kill Creativity”, Harvard Business Review
(September/October 1998): 76–87.
3
Catherine and Joe Stenzel, “The Language for Change: An Interview with Robert
Kaplan and David Norton” Journal of Strategic Performance Measurement (April/May
1998): 26–35.
4
Michael Vitale, Sarah Mavrinac, and Mark Hauser, “New Process/Financial Scorecard:
A Strategic Performance Measurement System” Planning Review (July/August 1994):
12–16, 44.