crosscountry JJ 15 July 2010 Customer Relations CrossCountty Cannon House Dr Mark W Beech 18 The Priory Queensway 48 Goscote Road Binning ‘Walsall Ba 6BS West Midlands Jet s094e7 300 123 WS3 4LE Fax: 0121 200 6005 Ref: XC-0100709-BFJ Dear Dr Reech Thank you for taking the time to get in touch with us, | am extremely sorry to hear of the problems you experienced with our train manager. | will bbe locking into thie further in order to determine what happened here. I have requested a report from the member of staff's manager. Once | have completed my enquiry | will be in ‘touch with you. ‘Thank you once again for taking the time to get in touch. Yours sincerely Sea JEL, Rekha Chohan Customer Relations Consultant ioral Sse Pr Saad R33