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Â© 1999-2007 Thomson. All rights reserved. And copying of this documen t, as well as the use and disclosure of their contents is not permitted without written consent of Thomson. The contents of this document is provided for inform ational purposes only, may be subject to change without notice and should not be construed as a commitment by Thomson. Thomson assumes no responsibility for err ors or inaccuracies. Thomson Telecom Belgium Prins Boudewijnlaan, 47 B-2650 Edeg em Belgium www.thomson-broadband.com Trademarks The following trademarks are used herein: >>>>>>>> DECT is a trademark of ETSI. Microsoft, MS-DOS, Windows, Windows NT and Internet Explorer are registered trademarks or trademarks of Microsoft Corporation regis tered in the U.S. and / or other countries. UNIX is a registered trademark of UN IX System Laboratories, Incorporated. Apple and Mac OS are trademarks of Apple C omputer, Incorporated, registered in the United States and other countries. Adob e, the Adobe logo, Acrobat and Acrobat Reader are trademarks of Adobe Systems In corporated. Netscape and Netscape Navigator are registered trademarks of Netscap e Communications Corporation. Ethernet is a trademark of Xerox Corporation. "WiFi and Wi-Fi logo are trademarks of the Wi-Fi Alliance and" Wi-Fi CERTIFIED, "" Wi-Fi ZONE, "" Wi-Fi Alliance, "the respective logos and" Wi-Fi Protected Access "are trademarks of the Wi-Fi Alliance Wi-Fi and Wi-Fi Certified are trademarks of the Wi-Fi Alliance Other products may be trademarks or registered trademarks of their respective ma nufacturers. Document Information Status: v3.0 (June 2007) Reference: E-DOC-CTC-20070511-0006 Short Title: Install ation and Setup Guide ST516 (v6) R6.2 (EU.pt) Content About this Installation Guide and Configuration ........................ 1 Febru ary 1 2.1 2.2 3.2 4.2
Introducing the Thomson Gateway ........................................ 3 Basic Installation ............................................... .................. ......... 5 Thomson Gateway .............................................. ................. 6 Fundamentals of links the Thomson Gateway ................................... ....... 7 Overview and links ............................................. ..... ................................... 8 Basic Security ........................... .................... ............................................. 9 April 3 4.1 2.4 4.3 Web Administration Interface ............................................. 11 Tr oubleshooting Internet Connection ........................... 13 Checking the Hardware ............................................... .......... ........................ 14 LED Diagnostics .................................... .......... ..................................... Diagnostics ................... ............................. 15 ............................................... .. 16 E-DOC-CTC-20070511-0006 v3.0 i Content ii E-DOC-CTC-20070511-0006 v3.0 About this Installation and Configuration About this Installation and Configuration Symbols used The following symbols are used in this Installation Guide and Configuration: i! A note provides additional information about a topic. An indication of attention indicates a warning about potential problems or specific precautions that shoul d be taken. Terminology In general, the Thomson ST516 (v6) (i) will be generically called Thomson Gatewa y in this Installation and Configuration. Software updates and documentation Thomson continuously develops new solutions, but also is committed to improving existing products. For information about this document, please contact documenta tion.speedtouch @ thomson.net. For more information on the latest technological innovations, software updates and releases, please visit our website at http://w ww.thomson-broadband.com-broadband.com. E-DOC-CTC-20070511-0006 v3.0 1 About this Installation and Configuration 2
E-DOC-CTC-20070511-0006 v3.0 Chapter 1 Release Overview 1 Release Overview Introduction Within minutes, you can access the Internet using your Thomson Gateway. This Ins tallation and Configuration Guide explains how to configure the Thomson Gateway and how to connect a computer or a local area network (LAN) to the Internet. Identifying your Thomson Gateway The label on the underside of the Thomson Gateway indicates the following Thomso n Gateway: >>>> Product Name Model Number Serial Power requirements ! Do not remove or cover the label. Models DSL The Thomson Gateway comes in two ADSL variants: >> POTS: The Thomson ST516 (v6) connects to an analog POTS (Plain Old Telephone Ser vice). ISDN: The Thomson ST516 (v6) i connects to an ISDN (Integrated Services D igital Network), enabling the use of ADSL service in homes that have an ISDN lin e. The model ... POTS supports ... >>>>>>> ADSL ADSL2 ADSL2 +, RE-ADSL ADSL ADSL2 ADSL2 + ISDN You can easily identify your variant by checking the product name printed on the label on the bottom of your Thomson Gateway. ! Use only the Thomson Gateway is appropriate for the DSL service available in you r area. E-DOC-CTC-20070511-0006 v3.0 3 Chapter 1
Release Overview 4 E-DOC-CTC-20070511-0006 v3.0 Chapter 2 Basic Installation 2 Basic Installation Before you start Make sure you read and took note of safety instructions and regulatory notices. ADSL The ADSL service must be active on the telephone line. If your phone and ADSL se rvice are simultaneously available from the same pair of copper wires, you will need a micro-filter to separate ADSL signals and telephone. Public telephone lin es carry voltages that can cause high electric shock. Do not try to set up split ter / filters designed to be installed by ordinary users without technical skill s. For additional assistance, please contact the service provider. i Computer requirements> To connect a computer via Ethernet, make sure that this i s a network interface card (NIC). E-DOC-CTC-20070511-0006 v3.0 5 Chapter 2 Basic Installation 2.1 Thomson Gateway Possibilities of setting The Thomson Gateway can be mounted on a wall, with vertical configuration or sim ply placed horizontally on a flat surface. Wall mount To mount the Thomson Gateway on a wall or other vertical surface: 1 2 3 Drill tw o holes in the wall or vertical surface where the Thomson Gateway will be placed . Fasten two screws in the wall holes. The screws should be 5 mm protruding from the wall surface. Attach your Thomson Gateway on the wall, using the two mounti ng slots on the bottom. * ACCESS CODE 0123456789 * MODEM ACCESS CODE: 0123456789 * * DSLBSFFFFF RQQI DSLBSFFFFF RQQI DSLBSFFFFF RQQI MacAddress AAABCCCDDEEE * * MAC: AAABCCCDDEEE
SpeedTouch ZZZ SSID: SoeedTouchVVVVVV WEP (hex): WPA PSK 1234ABCDEF: 1234ABCDEF TCM: 12,345,670 MacAddress AABCCCDDEEE * * S / N: CPYYWWPPXXX (CC) RATED INPUT: 18V ~ 1000mA THOMSON TELECOM ! i Vertical If you install a Thomson Gateway onto plasterboard, use dowels to secure the scr ews. Otherwise, the tension of the cables connected to the connectors on the rea r panel of the Gateway can topple the Thomson Gateway from the wall. To install the Thomson Gateway in an upright position, use the cradle (if availa ble). 6 E-DOC-CTC-20070511-0006 v3.0 Chapter 2 Basic Installation 2.2 Fundamentals of links the Thomson Gateway Cables Thomson The figure below shows all possible types of connection to the Thomson Gateway. DSL Reset Ethernet ON / OFF i The connectors on the rear panel of the Gateway Thompson have a same color code corresponding to cables, to facilitate their identification. Establishing links If you want to establish the necessary links, see "2.3 Overview and Connections" on page 8 for more information. E-DOC-CTC-20070511-0006 v3.0 7 Chapter 2 Basic Installation 2.3
Overview and links Connecting If you want to establish the necessary links without using the recommended proce dure for installation, do the following: >> Make sure you read first the safety instructions and regulatory notices. Follow the order indicated below for cable connections Thomson Gateway. DSL Use the gray DSL cable to connect the Thomson Gateway DSL port to the telephone or the micro-filter. Powering the Thomson Gateway Plug in the coaxial current transformer at the entrance of the Thomson Gateway p ower and connect the other end into the socket. The requirements of electricity Thomson indicated on the label on the bottom of your Thomson Gateway. If you mus t use a power source other than the one provided, make sure that the alternative source to meet power requirements of the Thomson Gateway. ! To connect the Thomson Gateway, press the power button on the rear panel. During the initialization procedure,Âthe power LED on the front panel is lit red for a few seconds. Once the power LED appears green and not blinking, the Thomson Ga teway is ready for use. After a few more seconds, also the DSL LED will light gr een. If these LEDs do not light, see "Checking the LEDs" on page 15. To turn the Thomson Gateway, use the same button. Network Connections The Thomson Gateway to connect the computer via Ethernet 8 E-DOC-CTC-20070511-0006 v3.0 Chapter 2 Basic Installation 2.4 Basic Security Username and password default The Thomson Gateway comes with a default user name 'Administrator' and a default password blank. Change Password For security reasons, want to set a password to access the Thomson Gateway. Do t he following: 1 2 3 Go to the homepage of the Thomson Gateway (http://dsldevice. lan or 192.168.1.254). In the left pane, select Tools> User Management. In the P ick a task, click Change my password. Enter a new password and confirm it. i Do not forget this login information. If that happens, you must reset the origin
al configuration of your Thomson Gateway. E-DOC-CTC-20070511-0006 v3.0 9 Chapter 2 Basic Installation 10 E-DOC-CTC-20070511-0006 v3.0 Chapter 3 Web Administration Interface 3 Web Administration Interface Embedded pages Thompson Gateway offers a friendly interface based on Web pages to interact with the software installed on the device. This allows easy setup and management of the Thomson Gateway using a browser from any computer connected to the Thomson G ateway. Access To access the pages: 1 2 3 Open your browser. In the address bar, type http://ds ldevice.lan (or IP address of Thomson, 192.168.1.254 by default) and press ENTER . Enter the username and password security Thomson Gateway, if the browser asks for. i 4 The default username is Administrator and the default password is empty. The Thomson Gateway home page appears in the browser window. From this point, de pending on the user profile, you will have access to other pages. Tasks Among other tasks, you can: >>>>> View the status and current settings of the Thomson Gateway. Configure the firew all Thomson Gateway to work with specific applications or games. Settings of sec urity features. Enable access for remote management. Reset the Thomson Gateway's default settings. Using Web pages When making changes to the Thomson Gateway configuration using Web pages, this s etting is stored automatically whenever you click the Apply button. For more inf ormation on the embedded pages, access the Help link at the top right of the not ification area and navigation. E-DOC-CTC-20070511-0006 v3.0 11
Chapter 3 Web Administration Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Configuration Information Broadband Connection DSL Internet Connection Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall Intrusion Detection Dynamic DNS User Management Home Network Interface Devices 12 E-DOC-CTC-20070511-0006 v3.0 Chapter 4 Troubleshooting Internet Connection 4 Troubleshooting Internet Connection What to check The first things to check if you can not access the Internet are: >>> Energy Links cables LEDs If the suggestions in this chapter do not resolve the problem of Internet connec tivity, contact your service provider. E-DOC-CTC-20070511-0006 v3.0 13 Chapter 4 Troubleshooting Internet Connection 4.1 Checking the Hardware Check the cables Properly connect all necessary cables. Make sure the cables between your Thomson Gateway, computers and telephone socket are plugged in firmly. Damaged cables c an interfere with Internet connection. Check for damage between the cable ends. Replace any damaged cables. Test the telephone line To eliminate the possibility of a fault with their own telephone line, check for dial tone using a telephone connected to the main telephone socket, if it has v
oice service asset. Make sure you have installed a micro-filter and if it is pro perly seated. Restart your computer The loss of connection to the network or the Internet can be caused by problems in your computer. Check the configuration of it. If the configuration of your co mputer appears to be correct but it still does not have a connection to the Inte rnet,Âyou may need to restart your computer. Turn on the Thomson Gateway To restart your Thomson Gateway, simply turn it off. Wait five seconds and react ivate it. 14 E-DOC-CTC-20070511-0006 v3.0 Chapter 4 Troubleshooting Internet Connection 4.2 LED Diagnostics Checking the LEDs After connecting to the Internet successfully, the following LEDs should be conn ected (with steady green): Power, DSL, Internet. LED Status No LEDs Possible Solutions The Thomson Gateway is not receiving power or is turned off. >> Make sure the Thomson Gateway is plugged into an electrical outlet. Make sure yo u are using the correct power supply for your Thomson Gateway. The requirements of electricity Thomson indicated on the label on the bottom of your Thomson Gate way. Make sure the Thomson Gateway is receiving power. Unplug the Thomson Gatewa y, restart your computer, and then connect the Thomson Gateway. >> The Power LED is flashing red or yellow The Thomson Gateway is not working properly or can not be initialized. > Completely disconnect the Thomson Gateway from your computer and also the source of energy. Wait five seconds and then connect the Thomson Gateway. DSL LED is off or blinking green The DSL service can not establish a DSL connection. >>>> Make sure the Thomson Gateway is correctly connected to the telephone line with DSL service active. Make sure micro-filters have been correctly fitted (otherwis
e, it is possible that the telephone service is not working properly). Make sure you are using the appropriate model (ISDN or POTS) of Thomson, according to the DSL / phone provided. If the connection was working previously, contact your se rvice provider to check for service outages. Ethernet LED off No Ethernet connection: >>> Red Internet LED or LED off Internet Make sure that (s) cable (s) Ethernet is (are) connected (s) securely to the (s) door (s) 10/100Base-T. Make sure you are using the correct cable type for your Ethernet equipment. Make sure the Ethernet NIC driver is correctly installed and activated on your computer. May have a service profile configured incorrectly. Contact your service provider. E-DOC-CTC-20070511-0006 v3.0 15 Chapter 4 Troubleshooting Internet Connection 4.3 Diagnostics Testing the Internet connection After configuring the Internet connection, there is an easy way to check if the configuration is correct. Do the following: 1 2 3 4 5 Go to the homepage of the Thomson Gateway (http://dsldevice.lan or 192.168.1.254). On the menu select Spee dTouch. In the Pick a Task, click Check connectivity to the Internet. Select an Internet Service to check. Click Check Connectivity. If the test is successful, you will see a list of marks for selection in green, as in the following example : Otherwise a red cross will help diagnose the problem: Test result Explanation The DSL line is not synchronized. >> Make sure the phone line is properly connected to the Thomson Gateway. Check the DSL LED, as described in "Checking the LEDs" on page 15. No ATM activity detected on your DSL line. 16 E-DOC-CTC-20070511-0006 v3.0 Chapter 4 Troubleshooting Internet Connection Test result
Explanation No Ethernet activity. If using a protocol other than PPPoE, this check does not apply, the result will always be 'No Ethernet activity'. No Internet without IP No IP address or no DNS server is configured. During the negotiation of IP addre sses, an error occurred IPCP or DHCP. This test sends a ping to each address of a configured list of IP addresses being successful if all addresses can be acces sed. If the DNS servers primary and secondary part of the list, simply go to one . If a failure occurs at this stage, not being able to contact the DNS server se t. No DNS E-DOC-CTC-20070511-0006 v3.0 17 Chapter 4 Troubleshooting Internet Connection 18 E-DOC-CTC-20070511-0006 v3.0 THOMSON Telecom Belgium Prins Boudewijnlaan 47 2650 Edegem www.thomson-broadband.com Â© 2007 Thomson. All rights reserved. E-DOC-CTC-20070511-0006 v3.0
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