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  • DTI Consumer Complaints Handling Process Flow (As of 07 August 2015) F

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    Ona Dlanor
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    This flow chart outlines the consumer complaints handling process by the Department of Trade and Industry (DTI) in the Philippines. It shows that consumers can file complaints via different channels, after which DTI will acknowledge, evaluate, and determine jurisdiction within 2 days. If under DTI jurisdiction, they will adjudicate within 20 days, and mediate unsettled complaints within 10 more days. Consumers can appeal decisions to the DTI Secretary, who issues a final resolution within 15 days. Unresolved complaints will be forwarded to other relevant agencies.

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    DTI Consumer Complaints Handling Process Flow (as of 07 August 2015) F

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    This flow chart outlines the consumer complaints handling process by the Department of Trade and Industry (DTI) in the Philippines. It shows that consumers can file complaints via different channels, after which DTI will acknowledge, evaluate, and determine jurisdiction within 2 days. If under DTI jurisdiction, they will adjudicate within 20 days, and mediate unsettled complaints within 10 more days. Consumers can appeal decisions to the DTI Secretary, who issues a final resolution within 15 days. Unresolved complaints will be forwarded to other relevant agencies.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
    Segnala contenuti inappropriati
    176 visualizzazioni1 pagina

    DTI Consumer Complaints Handling Process Flow (As of 07 August 2015) F

    Caricato da

    Ona Dlanor
    This flow chart outlines the consumer complaints handling process by the Department of Trade and Industry (DTI) in the Philippines. It shows that consumers can file complaints via different channels, after which DTI will acknowledge, evaluate, and determine jurisdiction within 2 days. If under DTI jurisdiction, they will adjudicate within 20 days, and mediate unsettled complaints within 10 more days. Consumers can appeal decisions to the DTI Secretary, who issues a final resolution within 15 days. Unresolved complaints will be forwarded to other relevant agencies.

    Copyright:

    © All Rights Reserved
    Scarica in formato PDF, TXT o leggi online su Scribd
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    di 1

    CONSUMER COMPLAINTS HANDLING PROCESS FLOW CHART

    CONSUMER

    DTI

    OTHER AGENCY

    START

    FILE A COMPLAINT
    Walk-in
    Phone
    SMS
    E-mail
    Post Mail
    KATBP

    ACKNOWLEDGE
    (Within the day)

    EVALUATE
    (Within 24-48 hours)

    DTI
    JURISDICTION?

    NO

    ENDORSE
    (Within 24-48
    hours)

    YES
    ADJUDICATION
    (Within 20 working
    days upon
    submission for
    decision)

    NO

    SETTLED?

    FEEDBACK TO
    DTI

    MEDIATION
    (Within 10 working days
    upon receipt)

    YES
    FILE FOR APPEAL
    BEFORE THE DTI
    SECRETARY

    ADDRESS
    COMPLAINT

    NO

    DECISION
    ACCEPTABLE?

    ISSUE DECISION
    (Within 15 working days)

    YES

    RESOLVED

    END

    UPDATE RECORDS

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