Sonja Carruthers

LinkedIn

Phone: (901) 300 -0374

Portfolio

Sonja_Carruthers@yahoo.com

Professional Summary

Specialized in workforce training, team leadership, HR, instructional design, & financial analysis,
with over 15+ years of experience in the banking, financial, & social services industries
Adept Instructor of workplace productivity success strategies, new employee orientation, IDP
training programs, and informational workshops, forums, & seminars
Astute Financial Acumen: quantitative analysis, fiscal budgeting, forecasting, reporting, trending,
QC, accounting, procurement, profit & growth projections, auditing, etc.
Award-winning excellence in fraud prevention, leadership, loss prevention, & strategic marketing
Demonstrated aptitude for consistent, rapid career promotions in fast paced organizations
HR: people mgmt., employee liaison & advocacy, department managerial support, employee
relations, resource scheduling & allocation, talent acquisition, and communications strategies
Superb client- & executive-facing presentation skills key to support high volume business goals
Target Marketing: customer retention strategies, value-add social media utilization, bids,
proposals, branding, results-driven history of exceeding corporate goals/quotas, etc.
Financial Administration: contract administration, balance sheets, loss prevention, payroll, etc.
Dynamic expertise in composing training curriculums, manuals, learning tools, instructional
coordination, and implementing student success modules
Process: Tactical Process Improvement, Governance, Compliance, Operational Efficiencies, etc.
Organization: workflow prioritization, objective coordination, event management, & due diligence
Proficient Practitioner of organizational and operational policies & superintending, establishing, and
implementing management best practices, standards, and guidelines
Software skills: Microsoft Office Suite (expert user), PeopleSoft, CRM, HRMS, LMS, etc.

Education
University of Phoenix, Memphis, TN, M.A.E. Adult Education & Training
University of Phoenix, Memphis, TN, B.S. Business / Human Resource Management
University of Phoenix, Memphis, TN, A.A. Psychology

2016
2014
2012

Professional Experience
Business Manager, Access Business Solutions, Memphis, TN
2012 - 2016
Directed all front office activities, business services, facilities management, and leadership support
Financial: AP/AR, contract administration, vendor management, large procurement requisitions, etc.
Project coordination of meetings, internal office moves, communication plans, stakeholder
engagements, and data compilation, storage, & distribution
Led organizational practices training workshops for the maximum utilization of business utilities,
service offerings, equipment optimization, fiscal responsibilities, & business fundamentals

Sonja Carruthers
Short Term Financial Consulting: Tri-State Bank, Regions Bank, Comcast, TeleTech

2011

Main Bank Supervisor, Southland Park Gaming & Racing, West Memphis, AR
2007 2010
Provided comprehensive cash services for all casino resort units, including gambling, restaurant, and
entertainment entities; Lead team of 100+ employees, with cash flow of 10+ million per month
Administered cash handling, ledger reconciliation, QC, loss prevention, pop-up audits, & accounting
controls for all aspects of money handling operations, soft count, cage, surveillance, etc.
Ensured staff compliance with gaming principles & targeted areas of personnel development
requirements; Investigated illegal gaming practices/devices & created monitoring techniques
Compliance Reporting: CTR (Currency Transaction) , Suspicious Activity, MIL (Monetary Instrument Log)
Effectively directed areas for operational improvements; developed, trained, & implemented revised
internal controls, operating procedures, and employee manuals, policies, and procedures
Oversight of bank-related security, surveillance equipment, technical service/maintenance, incident
reviews, guest relations, operational support, etc.
Maintained communication with subordinate managers, executive management, and casino
personnel to ensure continuous, efficient operations and employee work satisfaction & motivation
Branch Manager, Ace Cash Express, Memphis, TN
2006 - 2007
Supervised all cash services, including check cashing, installment loans, cash advances, payday
loans, title loans, money transfers, income tax services, bill payments, pre-paid debit cards, etc.
Lead team of 50+ employees, with cash flow of 1+ million per month
Administered receipts balancing, payroll, debt collections, procurement, billing, data management,
AP/AR, product marketing, employee scheduling, crisis management, customer relations, etc.
Exceptional record of surpassing branch sales goals/quotas, highest sales/revenue in entire district
Trained and motivated employees to promote & cross-sell bank products/services to customers
Reduced attrition, via hands-on comprehensive training, rapport building, positive work
environment, incentives, cohesive team structures, group activities, solid leadership, etc.
Provided reporting and analysis of check summaries, past-due accounts, NSFs, bankruptcies, etc.
Compliance Reporting: CTR (Currency Transaction) , Suspicious Activity, MIL (Monetary Instrument Log)
Adhered to stringent procedural security guidelines for money handling, store opening/closing, etc.
Established demonstrated track record for success in business operations analysis, human resources,
financial management, project management, and personnel training/development
Teller Supervisor, First Tennessee Bank, Memphis, TN
2000 - 2006
Provided dedicated, comprehensive banking services for high-volume commercial customers,
including account services, deposits, payroll orders, issue resolution, customer service, etc.
Lead team of (+/-) 10 employees, with cash flow of 5+ million per month
Award-winning performance in loss prevention, fraud detection & avoidance, & strategic marketing
Generated sales referrals for new business loans, bank accounts, credit cards, insurance, investments,
CDs, etc.
Fulfilled teller windows/drawers audits, transaction drawer cash replenishment, pop-up audits, ATM
restocking & balancing, emergency buys from currency vaults, oversight of corporate standards, etc.
Trained/Developed Tellers & Customer Service Reps, conducted performance reviews, crisis mgmt,
monitored operational compliance, employee scheduling, proxy in executive-facing branch meetings
Compliance Reporting: CTR (Currency Transaction) , Suspicious Activity, MIL (Monetary Instrument Log)