P.O.

BOX 34794/Richmond, VA 23260

MAIESHA HAWKINS
Senior Business Analyst

(804) 986-8323 / info@maieshahawkins.com

SUMMARY
Rising technology executive noted for driving business innovation, leveraging
business and system requirements. More than 15 years of experience leading
design, development, and delivery of complex projects and high performance

solutions. Skilled in building great teams and aligning their efforts with
organizational goals. Strong skills in business and system requirement writing,
policy creation and business process development. Proven history of bringing order
to chaotic environments. 97% record of on-time project delivery with 100% history
of staying within budget.
SPECIFIC EXPERTISE
-

Program coordination and resource allocation.

Project delivery from scope to implementation.
Governance approval process.

Innovative and business savvy.

Commitment to end user, stakeholders, while maintaining a sense of
profound leadership and loyalty.
Ability to identify and mitigate risk where data analysis is performed.

Uncommon exposure of Risk Management techniques while performing

project analysis.

Elicit requirements using interviews, document analysis, requirements

workshops, surveys, site visits, business process descriptions, use cases,
scenarios, application demos and workflow analysis.

Critically evaluate information gathered from multiple sources, reconcile

conflicts, decompose high-level information into details, abstract up from lowlevel information to a general understanding, and distinguish user requests
from the underlying true needs.
Successfully engage in multiple initiatives simultaneously.
Work independently with users to define concepts and under direction of
project managers.

Drive and challenge business units on their assumptions of how they will
successfully execute their plans.

Strong analytical and product management skills, including a thorough

understanding of how to interpret customer business needs and translate
them into application and operational requirements.

Excellent verbal and written communication skills and the ability to interact
professionally with a diverse group, executives, managers, and subject
matter experts.

Serves as the conduit between the customer community (internal and

external customers) and the software development team through which
requirements flow.

Collaborate with developers and subject matter experts to establish the

technical vision and analyze tradeoffs between usability and performance
needs.

Be the liaison between the business units, technology teams and support
teams.

Technical Skills
-

Microsoft SharePoint, Internet Proficient

Software: MS Office (Word, Excel, PowerPoint, Access,) MS Visio, MS Project,
Lotus Notes
Internet Telecommunication Systems: (VPN, Video and Teleconference), Live
Meetings
Operating Systems: Vista, Windows 7, Windows 8 - NT 4.0/XP/2000/ME/95/98,
AS/400
Web Technologies: HTML, XML, JavaScript
IDE: Email and Instant Messaging

Business modeling tools: MS Visio, MS Project, UML, Use Cases, RequisitePro,

HP ALM/Quality Center

SPECIALTY AREAS
Quality Assurance, Oracles Sales and Relationship Management (SRM),David & Henderson
(Cyence/Credit Path), Relationship Manager Data Mapping, Data Analysis, Process Flow Analysis,
Business and System Requirements, ITIL, SDLC, JAD Sessions, Integration Testing, End-to-End
Testing, , Business Process Testing (BPT), Business As Usual Testing (BAU), User Acceptance
Testing (UAT), Business Process Management, Defect Management, Project Management/Project
Coordination, Facilitation and Training, Change Management, Organizational Management, Audit
& Risk Management,

Senior Associate/Business Systems Analyst, Test Coordinator Infosys Technology

Richmond, VA, 10/2011-Present
. Offer solutions to business challenges while communicating to stakeholders process improvement,
change management, and data
analysis.
. Prepare Business and System Requirement Documents and use HP ALM to manage and ensure adequate
traceability.
. Conduct Requirement Kick-Off Meetings, Project Approach Meetings, Requirements Walkthrough Meetings
and Joint Application
Development (JAD) sessions to develop and agree upon a system that focuses on the process
improvement for the stakeholder,

client user and business partners.

. Regularly participate in testing and development walkthrough sessions to ensure all requirements are
testable and in alignment
with the project scope.
. Contribute to the definition of the project scope, performed extensive analysis, and define functional and
nonfunctional
system requirements.
. Extensively assist and make recommendations where applicable on defects as result of static,
integration, regression, and user
acceptance testing to improve overall quality of the proposed to be process, application and process
improvement.

. Review test approach, plans, cases, and scenarios to ensure all approved system requirements will be
adequately tested.

Business Systems Analyst, (Consultant) Capital One

Glen Allen, VA 05/2010- 08/2011

Worked on various initiatives including not limited to commercial conversion projects, Merchant Services,
Enterprise Data
Services, CDI (Customer Data Integration), CDM (Customer Data Management) and EDI (Electronic Data
Interchange).
Interfaced with SMEs (Subject Matter Experts) to prepare BRD documents for ongoing projects that
include
testing mobile applications.

 Worked with users and peers in planning, developing, implementing, and supporting new and existing
applications and
initiatives including but not limited to .Net upgrades and system integrations where applicable.
Participated in software design, prototyping, and construction and testing of new or enhanced
applications.
Analyzed business problems and opportunities in the context of the business and system requirements
and made
recommendation of solutions that position the organization to achieve their current and unforeseen goals.
Determined user/business/functional requirements. Created vision, scope, and use case documents;
business process
models, use case diagrams, activity diagrams, and state chart diagrams.

 Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve
open issues.
Developed prototype of new information processing application. Helped collect functional requirements
and prepared
business requirement documents using Rational Requisite Pro.
Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software
System
Requirements (SSR) while creating test cases and test scripts.
Authored and tested over 500 test scenarios, test cases and scripts, written in MS EXCEL than exported to
HP ALM.
Worked in an Agile development environment with frequently changes to business needs impacted
system requirements.

. Reviewed product requirement documents, functional specifications, and involved in developing test
strategy, test
plan and test case documents.
Actively participated in SCRUM meetings, reviews, and developed test scenarios.
Broadly did manual testing, constraints verification testing, and the functional testing.
Involved in the Test Case walkthroughs, assessment meetings.

Business Process Analyst, RBS Citizens, N.A., Glen Allen, VA

11/2008-06/2010
Using ALS and CMC, analyzed, documented and communicated risks, controls, and mitigating action
plans to decrease default.
Developed and delivered progress reports, proposals, requirements documentation.

 Provided analytical review to financial implications of various financing plan designs, actuarial reports and
budget impact.
Recommended, developed, and implemented operational risk management initiatives.
Conducted analysis of moderately complex business problems to be solved with automated system
enhancements.
Provided assistance in identifying and evaluating design options that meet business requirements.
Gathered data, prepared and updated documentation used by the technology team to develop and test
the
enhancements.
Performed GAP and risk analysis of existing system and evaluated benefits of new system.
Help managed risk analysis and mitigation plans, status reports, and client presentations; prepared
business process

models, defined milestone deliverables, and established critical success factors.

Worked with the business users for business requirements. Documented the workflows; wrote and
performed over
100 test case.

Program Manager, Fidelity Funding, LLC, Glen Allen

VA
12/2006 05/2008
Monitored and controlled all branch activities for profitability with the branch performance plan
system.
Defined assigned market, implemented marketing strategies and developed sale plans utilizing
available resources

to effectively penetrate the mortgage industry for all products and services.
Demonstrated proficiency in the development and implementation of large group and individual
presentations for
target customers that covered all aspects of the commercial and residential mortgage process.
Provided reports and tracking of staff progress and developed a monthly forecast for the CEO.
Provided formal training to staff and remained current on programs, products and market
dynamics.
Conducted job function in a manner that promoted a high level of customer service and
integrity to both current and
new customers.
Developed and implemented new operational procedures to improve productivity.

 Implemented and designed training manuals for both entry level personnel and veteran
professionals to ensure the
highest level of training and stellar customer service.
Sr. Mortgage Consultant, Fidelity Funding LLC, Glen Allen, VA
12/2006 - 03/2007
Solicited residential and commercial mortgages through contacts with realtors, builders and
developers.
Negotiated applicable programs, terms, and conditions of loan with mortgager(s).
Kept informed of industry trends and changing developments throughout the local real estate
market, as well as the

changing of regulations pertaining to both private and government insured mortgages.

Followed current loans to ensure conformity with the terms provided by the lender.
Exceeded required companys monthly production volume that ultimately led me to a Branch
Manager promotion.
Mortgage Consultant, Cary Town Mortgage, Richmond, VA
01/2005 -11/2006
Worked closely with community business to promote new contractual relationships.
Maintained knowledge of regulatory requirements and procedures of lenders to ensure
compliance.

 Interviewed applicants to developed information concerning their needs, desires, and earning to
assist in
determining whether the loan will be acceptable risk; obtained and analyzed pertinent financial
and credit data.
Maintained a high level of customer service, integrity, and satisfaction among colleagues
clients.
Wholesale Underwriter & Closer, Provident Funding, Richmond, VA 01/2004 - 07/2004
Underwrote purchase and refinance loans, with signing authority up to $500,000. Underwrote 8
to 12 files per day.

 Evaluated employment history and calculated income based upon paystubs, W2s, tax returns,
commission/bonus
statements, rental/lease agreements and interest/dividend statements.
Reviewed of origination appraisals and all subsequent valuations obtained during the default
process.
Expert in reviewing work to multiple guidelines including FNMA, Freddie Mac, Appraisal
Institute, GAAR, Lender
Portfolio and other mortgage lender underwriting guidelines, private investors, B-C paper and
REO properties.
Expert in understanding home market analysis and comparable analysis valuation reports.

Can distinct between the various types of home valuation appraisal reports including but not
limited to 1004, 2055,
1025 and 1073. Can make the necessary review calls and challenge appraiser where applicable.
Reviewed all preliminary and final title work as it pertained to each transaction accordingly.
Worked closely with the
title examiner to clear any title clouds or mechanical liens that would delay the transaction from
closing.
Performed all quality control screening to ensure all loans being funded met all Provident
Funding and specific state
mandated lending practices, policies and procedures.

Scheduled closings, prepared and reviewed closing documents, shipped closing packages to
closing agents and followed
through with HUD 1 review.
Account Executive, Provident Funding, Burlingame, CA
01/2003 - 01/2004
Responded to 100 plus calls a day from existing customers requesting to refinance their current
mortgage.
Worked with existing customers in customer retention, providing streamline and FAST TRAK
refinances to reduce
current interest rates and mortgage payment.

 Submitted existing customers through (LP) Loan Prospector to ensure continued credit
worthiness.
Submitted new customers through (DU) Desktop Underwriter to ensure credit worthiness.
Cleared all underwriting conditions once mortgagor provided all required conditions and issued
a (CTC) clear-toclose upon final confirmation of employment verification.
Coordinated a time and place where the mortgagor(s) would request to sign their final loan
documents.
Upon receipt of the executed loan package, I would perform the quality control to ensure
documents were executed
properly.

EDUCATION
Master of Science: Information Systems & Project Management,
May 2017
Capella University
Bachelor of Science: Decision Science & Management Information Systems,
May 2003
George Mason University, Fairfax, VA
Minor: Finance and Economics, December 2002, George Mason University, Fairfax, VA

CURRENT EXTRA CURRICULAR ACTIVITIES

Member-At-Large, Delta Sigma Theta Sorority, Inc
. Urban League of Greater Richmond (Young Professional)
. 4H Club
. Vice President, Touching One Life at a Time