M.

SATISH KUMAR
Email: Satishkity@yahoo.com
Cell: 9900611668

OBJECTIVE
To work in a challenging environment that provides great opportunities for
learning and professional career growth, in the field of Networking.

EDUCATIONAL QUALIFICATION

BE (Electronics and Communication) from MS Engineering College

Pre University from Seshadripuram composite PU College, Bangalore

CBSE from Air Force School, Bangalore

WORK EXPERINCE

Currently employed with CenturyLink Technology India Pvt. Ltd as

Engineer (Jun2011- Present)
Worked as a CSA (H2) at First source Solutions Ltd for a period of 4
months.
(June 2010 Oct 2010)
Worked as a System Admin for a period of 15 months. (Feb 2008 May
2009)

Responsibilities at CenturyLink:
1. Incident Management:

First point of contact for clients and other local offices seeking
functionality and technical assistance with various applications,
products and their delivery
Ensuring that the full business impact is gained when dealing with
Incident cases
Follow Outage procedures as required and keep Customers and
Management up to date at all times
Provide and obtain timely updates to/from relevant parties (internal
and external)
Interface effectively with internal and external parties
Manage the resolution of issues and keep clients informed.
Promptly escalate issues that cannot be resolved using own resources.

Ensure all issues are chased throughout the call life cycle
Execute functional and hierarchical escalations
Follow all documented procedures and support processes related to
Tier 1 responsibilities
Maintain ownership of workload
Adhere to directives as deemed necessary by management
Participate in mandatory meetings and training sessions

Worked for global companies/clients.

Experience in supporting and delivering IT Solutions and Services for Global
clients.
Experience managing Global teams.
Excellent process management skills, excel in developing and motivating highly
focused teams.
Productivity improvement and operational leadership.
Service delivery using ITIL best practices.
Able to work across geographies, cultures and timelines in complex and
conflicting environments.

2. Change Management:
Manage and co-ordinate the integration testing activities of third
parties.
Ensure that appropriate actions have been planned to minimize both
the risk of failure and the impact on users during change
implementations.
Ensure that the timing of planned implementations does not conflict
with other planned changes.
Review the risk and impact analysis to ensure that it has been
performed thoroughly.
Initiate the implementation of releases and decides on corrective
actions as needed.
Chair the Change & Release Board (CAB meetings).
Continuously improve the key performance indicators of the Release
Management process.
Manage FSR (Forward Schedule of Releases) and FSC (Forward
Schedule of Changes)

I.T. PROFICIENCY

Windows Server 2003 & 2008

Completed CCNA Networking Course
Completed CCNP Training @ CenturyLink
ITIL Certified

TECHNICAL SKILLS

Good understanding of key networking concepts.

DNS & DHCP concepts

Active directory & Windows Server Administration.

Basic understanding of Unix server Administration.

STRENGTHS

Self-motivating, confident, hardworking, efficient, responsible, team

player

Adapting to new environment easily and Good interpersonal skills

Dedicated, innovative, positive attitude and curiosity to know things

better.

Excellent interpersonal communicational skills.

In-depth troubleshooting and strong analytical skills.

PERSONAL DETAILS
Name
: M.Satish Kumar
Date of Birth
: 07th Oct 1985
Fathers Name
: M. Manicka Raj (Late)
Marital Status
: Married
Gender
: Male
Nationality
: Indian
Languages Known
: English, Kannada, Hindi, Tamil,
and Telugu
Hobbies
: Cricket, Football, Music, Traveling
--------------------------------------------------------------------------------------------------------------------Thanks & Regards,
M. Satish Kumar