JDM Pro Maintenance and Support Procedures

On This Page
Software Launch and Exit Behavior
Maintenance Processes
Starting and Stopping JDM Pro
JDM Log Retrieval
Performing Backup and Recovery
Failover
Tier III Contact Information

JDM Pro Technical Support

Expand all Collapse all

This section provides backup and recovery procedures and general maintenance processes.

Software Launch and Exit Behavior

This section describes how to log in to and log out from JDM Pro.
To log in to JDM Pro
1.
2.
3.
4.

Open a browser window.

Navigate to https://JDMP.Jeppesen.com.
Enter your user name and password.
Click Login.

To log out from JDM Pro

1. Click the welcome message at the top right of the application.
2. Click Logout.

Maintenance Processes
Critical items to monitor:
Disk space on denjdmp01
Memory usage on denjdmp01 and denjdmp03
Disk space where the Nuxeo documents are stored
All processes are running

Starting and Stopping JDM Pro

Start/Stop JDM Component Tomcat Instances
JDM Restart Procedure
JDM Failover Procedure

JDM Log Retrieval

Each of the JDM Tomcat components provide log reporting functionality which details events that occur within the JDM application andare

routinely copied to the JDM Log Shipping server (denjdmtt1).The log information isoften used to isolate and troubleshoot issues that occurwith
the JDM application at any given time. If the JDM application experiences an outage the JDM Log Shipping Server shouldbe used asthestorage
locationfor any T3 requestedlogs during or after an outage. The Tier 3 JDM team will access the JDM Log Shipping Server to access the logs.
To obtain copies of requested logs filesinstructed by Tier III and download locally:
1. Create an SFTP connection to the appropriate JDM server to retrieve the specifiedlog files. For log locations see JDM Log Locations on
this page JDM Pro Troubleshooting.
2. Copy the log file(s) locally in preparation to copy itto the JDM Log Shipping Server.
3. Create an SFTP connection to the JDM Log Shipping Server denjdmtt1. Obtain the username and password information from the Passwo
rd Manager. Once logged in,transferthe log file(s)from step 2to the followingdirectory /apps/prodlogs/OUTAGE_LOGS/YYYY-MM-DD
where YYYY-MM-DD is the outage date.

Performing Backup and Recovery

Backup and recovery procedures have not been identified at this time.

Failover
JDM Pro version 1.4 and later support cold failover. Cold failover of the production servers denjdmp01, denjdmp02, and denjdmp03, denjdmp04
are supported by exact duplicates denjdmp05, denjdmp06, and denjdmp07 , denjdmp08.
The following Confluence pages contain more information about failover in JDM Pro.
JDM Pro Failover Processincludesthe process for executing cold failover.
JDM Pro Failoverprovides more details about how failover is handled in JDM Pro.

Tier III Contact Information

DGNAUSATier3JDMPro@jeppesen.com
Cami Mueller (Project Manager)
Blackberry 720-903-5245
Home 303-384-3979
Gary Patton (Manager, Software Testing)
(H) 303.683.8601
(C) 303.808.3301
(BB) 720.347.0188
Joe Chamberlain (Manager, Software Development Programs)
(H) 303-693-2478
(BB) 303-396-8306