TEAMWORK

INFORMATION SHEET. 2.1-1

BUILDING RELATIONSHIP AND TEAM WORK

Learning Objectives:

1. Define team and its importance to a certain organization.

2. Identify the skills needed for teamwork

What is Team?

A Team is a group of people working together to achieve

common objectives and willing to forego individual autonomy to the
extent necessary to achieve those objectives.

A smallest team consists of 2 people and the upper limit can be

to the size of the organization. The whole organization can work as a
team if its members develop a common style of working i.e.,
constructive and cooperative. This is normally described as
teamwork. An organization is viewed as a network of teams,
temporary and permanent.
For a team to achieve its common objectives, its members should share its objectives
and be identified wholeheartedly with them. By joining a team, the individual member signs on
the teams objectives, he enters into a contract as a condition of becoming a member of the
team. A team member is willing to forego personal autonomy to the extent necessary to achieve
common objectives, by joining a team one has to limit his freedom to do as he likes.

There cannot be a team without a leader who has

ultimate responsibility for deciding the degree to which
autonomy of the team member has to be constrained. He
has to exercise his responsibility in a way that it does not
erode the commitment of the team members. He needs
to establish the constraints through a consultation
process of problem solving and negotiations.
Skills needed for teamwork
Aside from any required technical proficiency, a wide variety of social skills are
desirable for successful teamwork, including:

Listening - it is important to listen to other people's ideas. When people are allowed to
freely express their ideas, these initial ideas will produce other ideas.
Questioning - it is important to ask questions, interact, and discuss the objectives of the
team.

Persuading - individuals are encouraged to exchange, defend, and then to ultimately

rethink their ideas.

Respecting - it is important to treat others with respect and to support their ideas.

Helping - it is crucial to help one's coworkers, which is the general theme of teamwork.

Sharing - it is important to share with the team to create an environment of teamwork.

Participating - all members of the team are encouraged to participate in the team.

Communication - For a team to work effectively it is essential team members acquire

communication skills and use effective communication channels between one another
e.g. using email, viral communication, group meetings and so on. This will enable team
members of the group to work together and achieve the teams purpose and goals.

SELF CHECK 2.1-1

BUILDING RELATIONSHIP AND TEAM WORK

Name: __________________

Date: _________________

Multiple Choice: Choose the letter of the correct answer from the given choices and write your
answer in a sheet of paper.
1. A teamwork skill which treats others with respect
a. Listening
b. Communication
c. Sharing
d. Respecting
2. Needed for a team to work effectively
a. Communication
b. Persuasion
c. Participation
d. Sharing
3.

Consist of two people in an organization

a.
b.
c.
d.

team
largest team
thing
smallest team

4. A group of people working together to achieve common objectives and willing to forego
individual autonomy to the extent necessary to achieve
a. tines
b. teens
c. teams
d. times

5. The general theme of teamwork

a. searching
b. helping
c. persuading
d. sharing

INFORMATION SHEET 2.1-3

Team Roles and Responsibilities
Learning objectives:
1. Learn and apply the team roles and responsibilities.
2. Know the specific responsibilities of team members in a team.
Working in groups is a very common phenomenon in the
private sector and government agencies. It is important that each
member of a team to not only be an active participant in the team,
but also to be certain that all other team members are contributing
members of the team. There are many ways in which members of
a team can contribute. Some may lead with key concepts; others
may supply key details; while others may assist in sharpening or
further development of certain details or concepts. It is expected
that you will discuss your individual efforts with other members of
the team. You may also discuss the problem with class members
from other teams, but not to the exclusion of the members of your own team.

Team members don't have specific responsibilities, but their participation is critical to
the team's success. Team members must agree to:

Be enthusiastic and committed to the team's purpose.

Be honest and keep any confidential information behind closed doors.

Share responsibility to rotate through other team roles like facilitator, recorder, and
timekeeper.

Share knowledge and expertise and not withhold information.

Ask questions, even seemingly "dumb" ones. Often the new perspective of
"inexperienced" team members can provide insight.

Fulfill duties in between meetings.

Respect the opinions and positions of others on the team, even if the person has an
opposing view or different opinion.

COMMUNICATION PROCESS

Learning objectives:

1. Be more aware of the importance of communication in a team

2. Apply the importance of good communication

Communication is the ability to share information with people and to understand what
information and feelings are being conveyed by others. Communication can take on many forms
including gestures, facial expressions, signs, vocalizations (including pitch and tone), in
addition to speech and written communication. Trainers, trainee frequently use nonverbal
methods to communicate. Trainee often show disinterest in school by avoiding eye contact or
sitting back in their chairs with their arms folded across their chests during instruction. Staff
members may indicate that they have time to talk but they may show disinterest by making
themselves busy to something unimportant while you are trying to talk. Conversely, a smiling,
nodding face indicates that the listener is interested in what we are saying and encourages us to
continue. Communication includes a broad range of actions which help the students work more
effectively with their teachers.
Effective communication - is an essential component of
organizational success whether it is at the interpersonal,
intergroup, intra group, organizational, or external levels. It is
also very important to understand that a majoring of
communication is non-verbal.
This means that when we attribute meaning to what someone
else is saying, the verbal part of the message actually means
less than the non-verbal part. The non-verbal part includes such
things as body language and tone.
If youre a Team Member
Communicate, Communicate, and Communicate
If you have a problem with someone in your group, talk to him about it. Letting bad feelings brew
will only make you sour and want to isolate yourself from the group. Not only does it feel good to
get it out, but it will be better for the team in the long run.
Don't Blame Others
People in your group lose respect for you if you're constantly blaming others for not meeting
deadlines. You're not fooling anyone, people know who isn't pulling his weight in a group.
Pointing the finger will only make you look cowardly. Group members understand if you have a
heavy workload and weren't able to meet a deadline. Saying something like, "I'm really sorry,

but I'll get it to you by the end of today." will earn you a lot more respect than trying to make it
seem like it's everyone else's fault that you missed your deadline.
Support Group Member's Ideas
If a teammate suggests something, always consider it even if it's the silliest idea you've ever
heard! Considering the group's ideas shows you're interested in other people's ideas, not just
your own. And this makes you a good team member. After all, nobody likes a know-it-all.
No Bragging
It's one thing to rejoice in your successes with the group, but don't act like a superstar. Doing
this will make others regret your personal successes and may create tension within the group.
You don't have to brag to let people know you've done a good job, people will already know.
Have faith that people will recognize when good work is being done and that they'll let you know
how well you're doing. Something like "Thanks that means a lot." is enough.
Listen Actively
Look at the person who's speaking to you, nod, ask probing questions and acknowledge what's
said by paraphrasing points that have been made. If you're unclear about something that's been
said, ask for more information to clear up any confusion before moving on. Effective
communication is a vital part of any team, so the value of good listening skills shouldn't be
underestimated.
Get Involved
Share suggestions, ideas, solutions and proposals with your team members. Take the time to
help your fellow teammates, no matter the request. You can guarantee there will be a time in the
future when you'll need some help or advice. And if you've helped them in past, they'll be more
than happy to lend a helping hand.

SELF CHECK 2.2-1

COMMUNICATION PROCESS

Write TRUE if the statement is correct and write FALSE if the statement is incorrect.

________1)

If you're unclear about something that's been said, ask for more

information to clear up any confusion before moving on

________2)

Effective communication is an essential component of

organizational success.
________3)

If a teammate suggest something, do not consider it.

________4)

You have to brag to let people know that you have done a good

job
________5)

Communication is the ability to share information with people.