Nicholas F.

Golden
858-414-0125

nickgolden3@gmail.com

324 Grape St, San Diego, CA 92101

Profile
Highly experienced and performance- driven client services professional focused on increasing
revenue through relationship based sales by providing innovative, top notch service to enhance client
retention

Experience
SAN DIEGO PADRES; SAN DIEGO, CA MARCH 2008-PRESENT
SENIOR ACCOUNT SPECIALIST, MEMBERSHIP SERVICES JAN 2014-PRESENT

Responsible for year-round customized service and retention of the highest value book of business within the
Padres Organization with a $5.5m personal book of business of over 400 high-end season ticket accounts
Ranked 1st in a department of 15 with a year-over-year revenue retention rate over 94% for 3 years straight
Ranked 2nd in department of 15 in new sales add-on revenue with over $200k annually two years in a row
through proactive up-selling of upgraded packages, group referrals, suite packages, and seat add-ons.
Plan, carry out, and track unique and creative face-to-face appointments, office visits, events, lunches, in-seat
visits, emails and telephone calls to increase retention rate probability.
Organize and execute new client orientation presentations, client education events, and recognition events to
keep clients engaged and connected
Assist in training, managing, and mentoring a team of 12 Membership Services Account Specialists
ACCOUNT SPECIALIST, MEMBERSHIP SERVICES SEPT 2010-JAN 2014

Responsible for year-round customized service and retention of a $500K personal book of business of over 500
accounts (largest personal number of accounts in Padres organization).

Retained over 90% year-over-year revenue 3 straight years (ranked 3rd in department of 12)
Received over 4.5 out of 5 on customer service satisfaction scores 3 consecutive years (ranked 3rd in
department of 12)
TICKET SERVICES REPRESENTATIVE MARCH 2008-SEP 2010

Developed unique strategies to enhance single game customer satisfaction through phone line and ticket lobby
assistance

Assisted with marketing, planning, and functioning of the Jr. Padres and Frequent Friar fan loyalty rewards
programs

PUBLIC RELATIONS INTERN, STRATEGY COMMUNICATIONS; LA MESA, CA JUNE

2007-JANUARY 2008
Created press releases for financial institutions throughout San Diego County to secure media publicity for
clients

Planned and carried out media events associated with Fleet Week San Diego and the Coronado Speed Festival

Education
University of California, Santa Barbara Double Major: Bachelors of Arts in Communication, Bachelors of
Arts in Sociology 2007

Skills
Proficient with Microsoft CRM, Excel, Powerpoint, Paciolan, Archtics, Provenue, Workfront