Sei sulla pagina 1di 1
Nicholas F. Golden 858-414-0125 nickgolden3@gmail.com 324 Grape St, San Diego, CA 92101 Profile Highly experienced

Nicholas F. Golden

858-414-0125

nickgolden3@gmail.com

324 Grape St, San Diego, CA 92101

Profile

Highly experienced and performance- driven client services professional focused on increasing revenue through relationship based sales by providing innovative, top notch service to enhance client retention

Experience

SAN DIEGO PADRES; SAN DIEGO, CA MARCH 2008-PRESENT

SENIOR ACCOUNT SPECIALIST, MEMBERSHIP SERVICES JAN 2014-PRESENT

Responsible for year-round customized service and retention of the highest value book of business within the Padres Organization with a $5.5m personal book of business of over 400 high-end season ticket accounts

Ranked 1 st in a department of 15 with a year-over-year revenue retention rate over 94% for 3 years straight

Ranked 2 nd in department of 15 in new sales add-on revenue with over $200k annually two years in a row through proactive up-selling of upgraded packages, group referrals, suite packages, and seat add-ons.

Plan, carry out, and track unique and creative face-to-face appointments, office visits, events, lunches, in-seat visits, emails and telephone calls to increase retention rate probability.

Organize and execute new client orientation presentations, client education events, and recognition events to keep clients engaged and connected

Assist in training, managing, and mentoring a team of 12 Membership Services Account Specialists

ACCOUNT SPECIALIST, MEMBERSHIP SERVICES SEPT 2010-JAN 2014

Responsible for year-round customized service and retention of a $500K personal book of business of over 500 accounts (largest personal number of accounts in Padres organization).

Retained over 90% year-over-year revenue 3 straight years (ranked 3 rd in department of 12)

Received over 4.5 out of 5 on customer service satisfaction scores 3 consecutive years (ranked 3 rd in department of 12)

TICKET SERVICES REPRESENTATIVE MARCH 2008-SEP 2010

Developed unique strategies to enhance single game customer satisfaction through phone line and ticket lobby assistance

Assisted with marketing, planning, and functioning of the Jr. Padres and Frequent Friar fan loyalty rewards programs

PUBLIC RELATIONS INTERN, STRATEGY COMMUNICATIONS; LA MESA, CA JUNE 2007-JANUARY 2008

Created press releases for financial institutions throughout San Diego County to secure media publicity for clients

Planned and carried out media events associated with Fleet Week San Diego and the Coronado Speed Festival

Education

University of California, Santa Barbara Double Major: Bachelors of Arts in Communication, Bachelors of Arts in Sociology 2007

Skills

Proficient with Microsoft CRM, Excel, Powerpoint, Paciolan, Archtics, Provenue, Workfront