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Transformation
A set of master data management solutions is
helping ANZ gain a holistic view of its clients
both within markets and across regions
enhancing customer service, streamlining
operations and facilitating compliance.
Business benefits:
Reveals
opportunities to optimize
offers by analysing customer
relationships globally
Combats
Enhances
customer service by
accelerating client
authorisation checks from
3 hours to 30 seconds
ANZ
Driving super-regional
business growth
with new insight into
customer relationships
Founded in 1835, Australia and New Zealand Banking Group (ANZ)
provides a range of banking and financial products and services to over
9 million customers and employs more than 50,000 people worldwide.
The bank operates in 33 countries and aims to grow its business in Asia
Pacific, Europe and America through a combination of super-regional
capabilities and deep understanding of its customers.
Nick Reed,
Group Head of Risk & Finance
Infrastructure, Projects & Strategy,
ANZ
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Streamlining know
your customer
processes
The register is already being used
in the bank to support know your
customer processes.
When an ANZ relationship manager
in one country wants to bring a new
client on board, they can find out within
seconds whether that customer already
exists in one of the systems in another
country, and if they have been completed
the know your customer process already.
Improving data
quality
The register also provides a sophisticated
matching engine that analyses any
discrepancies in customer data between
systems, providing a best guess for
the correct version of the data and
highlighting systems where data quality is
likely to need improvement.
Customer data changes all the time
there are always changes of address,
telephone numbers and names, says
Nick Reed.
Enhancing
customer service
Nick Reed concludes: Each step we
take towards a unified view of customer
data gives us a more detailed picture of
how our client relationships work, where
the opportunities are, and how we can
grow our business as we help them to
grow theirs. Having all the data at our
fingertips will also give us a much greater
ability to use analytics to combat fraud,
manage risk and facilitate compliance.
Above all, it will help us deliver on our
super-regional strategy helping ANZ
achieve its growth targets across the Asia
Pacific region.
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Solution components
IBM InfoSphere Master Data
Management Standard Edition
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